Name: Rivoli Boutique Hotel
Address: Via della Scala 33, Santa Maria Novella, Florence, Italy, Florence, Tuscany, IT
Price range: $253–$747 per night
Rating: 8.65

What guests think

At Rivoli Boutique Hotel, travellers highlight central location near Santa Maria Novella and sights, friendly staff, courtyards, and good breakfasts, while noting mixed room quality with small or dated bathrooms, firm beds, noisy walls, and occasional maintenance issues.

Facilities draw mixed feedback: the courtyard spa is a small jacuzzi rather than a true pool, the gym is off site, and a few reviews report daytime construction noise. Wi-Fi and air conditioning are usually fine but occasionally unreliable, and the on-site restaurant earns strong reviews. Overall, it suits travellers prioritizing location and character over full-scale facilities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed reactions: the courtyard spa is a small jacuzzi rather than a pool, and the gym is off site via passes. Guests enjoy the courtyards and valet parking; a few note daytime construction noise.

Related guest reviews

10

Sergio

Aug 4, 2023

·

Stayed 5 nights

I found staff very helpful. Great valet parking

10

armando

Feb 5, 2024

·

Stayed 3 nights

Hotel 4 stelle buon rapporto qualitàprezzo .con diversi servizi come.ritiro e.consegna parcheggio auto. Struttura in buone condizioni .Camera ampia e ricca di accessori in bagno e dotata.di frigo bar. Personale educato e professionale.Ricca la.colazione a.buffet e di buona qualità ad eccezione dei salumi in particolare il prosciutto cotto e i formaggi .

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8

Elaine

Jul 22, 2024

·

Stayed 6 nights

Property was neat and clean. Was surprised with the size of the bathroom. Could hardly move around in there. Little to do in hotel. Was told there was a gym but not on site. No pool. Breakfast was excellent, staff was friendly and helpful. Good location to the square, restaurants, train station and shopping.

8

karen

Apr 15, 2025

·

Stayed 5 nights

Front desk staff was great, breakfast was great. Beds were not very comfortable but we were able to request slightly softer pillows to replace the flat, hard ones we had on our beds when we arrived. Note that if your room faces the street, there is noise at night. The courtyard was nice but there is no pool- just a jacuzzi. We wrongly assumed from pictures that it was a pool. Location is good for walking around the city.

10

Daniel

Feb 25, 2025

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Stayed 1 night

I wouldn't say the pool/spa was bad, just overstated from a quality perspective. Staff was very friendly, helpful, and a pleasure.

4

Andrew

Aug 27, 2024

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Stayed 1 night

Dated. Although the hard surfaces were clean, the shower functioned very poorly and with low water pressure. What wasn’t tile or old wall paper was covered in old, dingy cloth. The amenities were extremely dated (blow dryer/clothes press - not iron) appeared to be from eons ago. The jacuzzi/plunge pool appeared to have algae. Not as pictured. Not impressed. Wouldn’t recommend. You can do better.

10

Evangeline

Sep 25, 2024

·

Stayed 2 nights

My daughter and I loved everything about this hotel. We felt very welcomed by the staff, and we loved our room and the courtyard. Even took a dip in the spa..

6

Korrutai

Jul 25, 2024

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Stayed 3 nights

We booked this hotel because we thought there are pool and gym in the property. We have to get a gym pass daily to go to the gym nearby and the pool is more like hot tub and it’s not allowed to swim. You can swim anyhow because it’s so small. The room is okay. We found the musky smell in the bathroom, room and tiny elevator. The best part about it is breakfast and location.

10

Brad

Feb 27, 2025

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Stayed 3 nights

Staff was extremely friendly, wife and i enjoyed the on-site spa/suana/turkish bath. Very close to everything, when we return to florence we will book with them again.

10

anu

Aug 14, 2023

·

Stayed 2 nights

The staff is thoughtful, helpful and resourceful. Helped with cabs and finding an extra suitcase. The room for 3 was great with the exception of the portable shower head-was fixed once and broke again. The pool is a wonderful respite in the heat. The bartender exceptional. A great location and convenient to all must see spots in Firenze.

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Cleanliness

Many guests find rooms and common areas clean, but some report issues such as odors, damp or mold, a bedbug incident, and occasional bathroom maintenance problems.

Related guest reviews

10

Anne

Oct 28, 2025

·

Stayed 2 nights

great view, clean room, courteous staff

6

Marko

Nov 25, 2025

·

Stayed 2 nights

Jättetrevlig personal men jag blev biten av en vägglus på natten.

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10

Bryan

Jun 29, 2024

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Stayed 2 nights

The staff did an excellent job. The room was super clean comfortable and cool during a very hot couple of days in Florence. We would stay again for sure.

6

Taghrid

Dec 30, 2023

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* Great location - Close to the train station and a walking distance from so many of the main attractions * The first room we were assigned was spacious and had 2 levels, unfortunately we immediately discovered mold on the walls and a leakage in the upstairs bathroom so we had to be moved to a different room which was comfortable and cozy so we did not mind * The staff is courteous, but I wouldn’t say they were exactly friendly * The person who carried the luggage to the room wasn’t very careful in handling that. The handle of my friend’s luggage got broken while the luggage porter was moving them from that first room to the second * The A/C malfunctioned a couple of times but the reception were able to fix that quickly from their end * Slippers are not provided but upon requesting them we were delivered 2 pairs each

6

Lisbeth

Jul 26, 2022

·

Stayed 3 nights

Damen i frokosten var veldig vennlig 👍. Ødelagt skap ble fikset to ganger, men ikke brukbart. Dusjen var skitten og manglet fliser i gulvet.

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10

Carla

Mar 27, 2025

·

Stayed 4 nights

The place was so Clean and new and the staff was super profesional and nice, the breakfast was incredible, everything really around two minutes, the train station 2 min and wow !! The Hotel made me feel safe and welcome !!! Thank you Rivoli Hotel !!!

4

HYUN JUNG

Jun 28, 2023

·

Stayed 3 nights

호텔의 기본적인 조건은 괜찮고 피렌체 기차역에서 가까워서 선택했는데 건물이 오래되어서 그런지 방이 너무 습하고 에어컨을 꺼도 공조시설 때문인지 온도가 너무 낮아 이 한여름에 추워하며 잠을 잤습니다 지금 생각해보면 습해서 더 으슬으슬 했었나봐요 화장실에서는 담배냄새가 은은하게 나고 별로 추천하고 싶지 않습니다

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6

Korrutai

Jul 25, 2024

·

Stayed 3 nights

We booked this hotel because we thought there are pool and gym in the property. We have to get a gym pass daily to go to the gym nearby and the pool is more like hot tub and it’s not allowed to swim. You can swim anyhow because it’s so small. The room is okay. We found the musky smell in the bathroom, room and tiny elevator. The best part about it is breakfast and location.

2

Sergio

Jul 2, 2024

·

Stayed 5 nights

Quarto sem qualquer comodidade. Sem canais de TV, banheiro cheirava mal. Pernilongos todos os dias. Cafe da manha sem opcoes, cafe fervido! Terrível experiência

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10

Tannia

Jun 6, 2023

·

The rooms where clean but the AC kept malfunctioning. Good location for the hotel, and also very quiet. The restaurant at the hotel was amazing for dinner, I completely recommend! However their breakfast was not good.

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Rooms

Rooms vary widely: some are spacious and comfortable, occasionally with balconies or garden views. Others feel small or dated with thin walls, very firm beds, and tight showers; Wi-Fi and A/C reliability also varies.

Related guest reviews

10

John

Jul 28, 2025

·

Stayed 3 nights

Our first trip to Florence could not have been any better as guests in this fantastic botique hotel. Just arond the corner from the train station (5 min walk) yet so close and walkable to all the main tourist attractions. Our room was spacious, well appointed and comfortable with a fantastic balcony. The restaurant offers both indoor and garden outsde seating. Breakfast was very good and the hotel staff warm and friendly. Highly recommended.

6

thomas

Aug 8, 2025

·

Stayed 3 nights

nice hotel.. very friendly staff at front desk, restaurant and breakfast .. professional. very nice location close to trainstation, tram station to airport, river and main attractions. only issue we had is that the our room was not worth the money we paid, small, small window, very small bathroom and worst of all very close to the jacuzzi .. which is verly loud with children and the bubble machine. dont really understand why they gave us taht room??

4

Joshua

Apr 1, 2025

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The hotel had major construction work being done and was annoyingly loud. I asked the receptionist when construction would stop and she said soon. Also, she said it wouldn’t start before 9 am…it started around 8.

6

Daniel

Dec 29, 2024

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Stayed 2 nights

The hotel is situated next to florence center. The main reason I would not recommend this hotel is the shower. I think its safe to say that we have never in our life showered in such a small enclosed box. You can stand up straight but cant lean or bend. Breakfast was nice but I have had better selection in other 4 star hotels.

8

Manuelina

Sep 3, 2023

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Stayed 1 night

Enjoyed my stay, the room was quiet small and bed was close to the door so I could hear what was going on in the hallway.

8

Elizabeth

Sep 13, 2023

·

Stayed 7 nights

Excellent staff. Friendly and helpful. Room was pleasant although walls were a bit thin! Air con excellent and bathroom clean and well equipped. Breakfast was ok. Hot food was the same everyday and not the best. Lots of choice of cold meats/cheese. Pastries and bread also available and cereals and yogurts/fresh fruit.

6

Wameedh

Aug 20, 2025

·

Stayed 2 nights

Excellent location. Old and worn down.

8

Danielle

Aug 10, 2023

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Stayed 3 nights

The room was outdated but clean and comfortable.The location was very good. EVERYTHING could be heard in the bathroom from next door's bathroom.

10

Chris

Oct 30, 2024

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Stayed 2 nights

I had an awesome time at this hotel! Every employee I have interacted with was very professional and helpful. The only downside would be the thin walls, I could hear the neighbouring rooms conversation very early in the morning when I was sleeping and had them bang on the wall when I was having a phone conversation in a normal tone of voice.. besides that the overall experience was fantastic! Excellent location, very close to many touristic attractions and to the train station. I would also recommend trying to the restaurant in that hotel, delicious food and lovely staff. Will be back!

6

Michael

Jun 6, 2023

·

Das Hotel bzw. die Zimmer sind leider mindestens seit über 30 Jahren nicht renoviert worden. Es existiert auch so gut wie keine Schalldämmung zwischen den Zimmern und zu den Fluren. Das Personal ist dagegen sehr freundlich und bemüht. Das reicht allerdings nicht, um den schlechten Eindruck vom Zustand der Zimmer auszugleichen.

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Service

Service is frequently praised as friendly, helpful, and responsive, with staff assisting with transport, room changes, and special requests. A few guests cite miscommunications or unsympathetic handling of issues.

Related guest reviews

10

John

Jul 28, 2025

·

Stayed 3 nights

Our first trip to Florence could not have been any better as guests in this fantastic botique hotel. Just arond the corner from the train station (5 min walk) yet so close and walkable to all the main tourist attractions. Our room was spacious, well appointed and comfortable with a fantastic balcony. The restaurant offers both indoor and garden outsde seating. Breakfast was very good and the hotel staff warm and friendly. Highly recommended.

8

Owen

Aug 19, 2025

·

Stayed 3 nights

The staff did an amazing job at accommodating to our needs and made us feel welcome. The wifi in our room was not working but the staff did try and fix it. The room we stayed in was recently remodeled but still at some old charm to it. I highly recommend this hotel.

6

Jacqueline

Aug 22, 2025

·

Stayed 1 night

We book the romantic package (as it was our 10 years anniversary) and were super excited to be able to relax before we get the move to our next location. However when you book the romantic package and check out was supposed to be at 3pm. We were rush to leave by 12pm. Keep in mind if you book pay extra and book the package you are not guaranteed to stay longer. Even though we did mention to the hotel and they said you need to book directly from us and not through the app and our friend did book from the hotel directly with his booking and they just made an excuse for us that they were busy and they need the room. It kinda ruin our experience with the hotel as a 4 star. The location itself was great. It was actually our most expensive hotel in Italy because of the romantic package and it was our least favourite. In hospitality, what they stand for truly matters and it’s all in the details and guest experience is everything.

10

Michelle

Oct 29, 2025

·

Stayed 4 nights

Fourth time staying here. Love this hotel - staff, rooms, location and breakfast

10

Josefine

Jun 20, 2025

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Stayed 2 nights

Perfect location, polite, helpful, service minded staff.

10

David

Feb 27, 2025

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Stayed 4 nights

First off, the location of this hotel was terrific. Walking distance to everything and close to the train but past the dodgy area. The morning after the first night was uncomfortable because my mattress was so hard. I talked to the manager and the mattress is replaced immediately. Also, it was my birthday during the stay, and the staff put a card and a package of biscotti as a gift in the room on my birthday. That was very much appreciated. Other than some construction which was only going on during the day, this was a great place that I would stay at again.

10

Daniel

Dec 17, 2023

·

My wife and I stayed here during our first visit to Florence in October 2023. I was able to communicate with the very professional staff prior to our arrival to arrange for transportation to/from the airport. This was very important and helpful. This boutique hotel is located very close to a public plaza that the locals frequent on weekends. There are many excellent restaurants and shops walking distance. The staff is outstanding. Florence is a wonderful city with a lot of history and culture to experience and explore.

10

William

Apr 9, 2025

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Stayed 3 nights

Great stay. Staff was very helpful. Comfortable rooms. Great breakfast and amenities. Close to train station and walkable location.

2

Alessandra

Jul 31, 2025

·

Stayed 3 nights

My stay did not meet the standards I expected — especially from a hotel that presents itself as a four-star property. From the start, there had several serious issues: • The first room had a door that did not close properly and did not include the separated beds we had requested in advance. • We were then moved to a smoking room, despite my clear request for a non-smoking room. • Finally, we were placed in an isolated room outside the propriety, near the pool, which involved multiple stairs and is clearly not appropriate for guests with arthritis. I accepted it only because I was exhausted after a long trip from Venice and needed rest. Most frustratingly, while using my personal hair dryer — something I’ve done without issue in five other hotels over the past month — I received a call from reception accusing me of smoking and demanding I stop drying my hair. I was embarrassed and confused by this inappropriate accusation. The staff later said the fire alarm was triggered by the dryer, but no apology or solution was offered — only a transfer to another room so I could finish drying my hair, after I complained. Additionally, the late room was simply not up to four-star standards, either in layout or amenities, which only added to the overall disappointment. I am checking out tomorrow and would appreciate it if someone from the management team could follow up with me directly to confirm that these concerns have been acknowledged

2

Jamie

Nov 1, 2024

·

Stayed 2 nights

Booked on Expedia last minute for 2 nights, as our airbnb AC broke. Staff did not inform us there was construction going on on 3rd floor when checking n. They put us on 2nd floor next to elevator. Did not hear or see signs of this upon check in but there was a sign in elevator stating 3rd floor was not accessible. We put our things in room and got on with our day. Came back in evening and other than the AC working great, it was down hill from there. Beds were the hardest we have ever slept on. Pillows hard & flat. No bedside plugs, No working wifi to speak of. Kept dropping or had no bars so couldn’t load anything. Spoke to front desk about wifi & they said, there was no problem on their end & to reboot electronics. Tired & no change. Gave up, went to bed. Contacted them about beds being hard & they said they had no fix & would let housekeepers know in morning. Needless to say it was a horrible nights sleep. Morning came & still no wifi. Spoke to them again about this & the beds & they said they didn’t have a problem with wifi & housekeeping would be there around 1pm to address the bed issue. At 10 am construction started & sounded like the ceiling was going to fall in. Conclusion, we were moved to tiny 1st floor room, no wifi fix & full of mosquitos. Room had door to small smoking balcony. Assume it had been previously left open. Also, if u book on Expedia u don’t get house slippers. Saw them on carts & that every other room had them. How petty! Have contacted Expedia!!!

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Location

Consistently praised central location near Santa Maria Novella station and within easy walking distance of major sights, restaurants, and trams.

Related guest reviews

10

John

Jul 28, 2025

·

Stayed 3 nights

Our first trip to Florence could not have been any better as guests in this fantastic botique hotel. Just arond the corner from the train station (5 min walk) yet so close and walkable to all the main tourist attractions. Our room was spacious, well appointed and comfortable with a fantastic balcony. The restaurant offers both indoor and garden outsde seating. Breakfast was very good and the hotel staff warm and friendly. Highly recommended.

10

Anne

Sep 16, 2024

·

Stayed 3 nights

Great location to walk everywhere. Beautiful square 2 minutes walk. I would recommend this and definitely stay here again if I have the chance to visit again.

10

Blair

Jun 4, 2025

·

Stayed 3 nights

Great Locatioon and a very comfortable hotel.

10

Jerome

Aug 30, 2025

·

Stayed 1 night

Très bien bon emplacement

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10

Nectar

Aug 20, 2024

·

Stayed 6 nights

Great location. Just 3 minutes from Plaza Maria Novella and the train station. All the tours met there so very convenient. Lots of restaurants and markets within 5 minutes. Safe and the AC worked great LOL

10

Marcia

Apr 30, 2025

·

Stayed 2 nights

A charming Boutique Hotel with a friendly staff. Five minute walk from the train station. Ten minute walk to the city center. Close to everything but n a quiet area. Loved this hotel.

8

Roberto

Feb 19, 2025

·

Stayed 1 night

well location in firenze

10

THOMAS

Sep 20, 2025

·

Stayed 2 nights

The Rivoli is conveniently located to sights, restaurant and train and tram.

10

takatsugu

Jan 12, 2024

·

Stayed 3 nights

駅からも近く観光や移動するにも便利、サンタマリアノベッラ薬局の斜め前にあります。

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10

Siu Wah shirley

Jan 5, 2025

·

Stayed 2 nights

位置適中，感覺頗安，離火車站5分鐘路程，景點2至20分鐘。附近餐廳很多選擇。房間寬大，頗舒服，設備齊全。

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely appreciated for variety and quality, and the on-site restaurant often earns strong reviews for tasty local dishes. A few guests found the hot items repetitive or breakfast average.

Related guest reviews

10

John

Jul 28, 2025

·

Stayed 3 nights

Our first trip to Florence could not have been any better as guests in this fantastic botique hotel. Just arond the corner from the train station (5 min walk) yet so close and walkable to all the main tourist attractions. Our room was spacious, well appointed and comfortable with a fantastic balcony. The restaurant offers both indoor and garden outsde seating. Breakfast was very good and the hotel staff warm and friendly. Highly recommended.

10

william

May 18, 2025

·

Stayed 3 nights

This is ideally placed to visit most places in Florence, and it is handy for the T2 tram link to the airport. We used the hotel restaurant the first night and were pleasantly surprised by the food, staff and ambience. A short walk away you can find the cocktail bar where the Negroni was invented

10

Sonia

Aug 8, 2023

·

Stayed 3 nights

Excellent location, quaint property, great breakfast.

8

Elizabeth

Sep 13, 2023

·

Stayed 7 nights

Excellent staff. Friendly and helpful. Room was pleasant although walls were a bit thin! Air con excellent and bathroom clean and well equipped. Breakfast was ok. Hot food was the same everyday and not the best. Lots of choice of cold meats/cheese. Pastries and bread also available and cereals and yogurts/fresh fruit.

10

Carla

Mar 27, 2025

·

Stayed 4 nights

The place was so Clean and new and the staff was super profesional and nice, the breakfast was incredible, everything really around two minutes, the train station 2 min and wow !! The Hotel made me feel safe and welcome !!! Thank you Rivoli Hotel !!!

10

Wataru

Sep 15, 2025

·

Stayed 1 night

ホテル内のレストラン、地元の料理が非常に美味しく、そこそこの価格で、お勧めです。

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10

FERNANDA CRISTINA

Dec 24, 2023

·

Stayed 2 nights

O quarto do hotel é super confortável. O banheiro bem grande e confortável. A temperatura da água do chuveiro variava um pouquinho durante o banho, deu um trabalho para aprender a lidar com isso, mas conseguimos. Itens de banho disponíveis. O restaurante do hotel é ótimo, fomos muito bem atendidos e comemos super bem. Como era período de Natal, o hotel estava cheio de presépio lindos! Um mais lindo do que o outro. Amamos!!!

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10

Tannia

Jun 6, 2023

·

The rooms where clean but the AC kept malfunctioning. Good location for the hotel, and also very quiet. The restaurant at the hotel was amazing for dinner, I completely recommend! However their breakfast was not good.

10

Hannelore

Sep 7, 2024

·

Stayed 4 nights

Staff extremely helpful with car, current adapters, check in and out. The restaurant had a nice varied menus for breakfast and dinner. Would recommend a shelf in bathroom. Space very limited. Ended up using top of Kleenex box on wall. Room for toothbrush for 2 and that was all the space. Feather pillows need replacing. They're very flat.

10

Roberta

Aug 13, 2024

·

Stayed 2 nights

Beautiful and adorable! Charming decor and pool. Great breakfast.

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Month	Average price
January	$156
February	$147
March	$186
April	$289
May	$379
June	$388
July	$240
August	$205
September	$330
October	$336
November	$185
December	$172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $514	2	3 $613
4 $400	5 $521	6	7 $414	8 $669	9	10 $391
11	12 $253	13 $526	14	15 $417	16 $429	17 $454
18 $284	19 $366	20	21 $330	22 $440	23 $375	24 $419
25	26 $402	27 $747	28 $279	29 $278	30 $300	31 $297

Rivoli Boutique Hotel

Prices for Rivoli Boutique Hotel

Monthly average prices

About this property

Location

Room options

Premium Triple Room

Family Quadruple Room, 1 Bedroom

Triple Room, Balcony

Deluxe Triple Room

Comfort Double Room

Double Room, Balcony

Premium Room

Deluxe Double Or Twin Room

Deluxe Family Room

Single Room

Comfort Double Room Single Use

Premium Suite

Guest reviews of Rivoli Boutique Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Rivoli Boutique Hotel

Considering this hotel for your Florence trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $304	22 $650	23 $438	24	25 $427	26
27 $493	28 $419	29 $557	30