Grand Hotel Panama Firenze
$107
/ night
Avg. for October
Prices for Grand Hotel Panama Firenze
Select dates to see prices and availability
$107
/ night
Avg. for October
Monthly average prices
Nightly prices at Grand Hotel Panama Firenze average $66 in November, the cheapest month, and $160 in May, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $72 |
| February | $74 |
| March | $75 |
| April | $124 |
| May | $160 |
| June | $142 |
| July | $89 |
| August | $72 |
| September | $142 |
| October | $107 |
| November | $66 |
| December | $95 |
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Oct · $107
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Most expensive: May (~$160)
Cheapest: November (~$66)
About this property
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include concierge services and a vending machine.
Amenities
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional amenities at this hotel include concierge services and a vending machine.
Business amenities
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Dining
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.
Rooms
Make yourself at home in one of the 20 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Location
With a stay at Grand Hotel Panama Firenze, you'll be centrally located in Florence, within a 5-minute drive of Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. This hotel is 2.1 mi (3.4 km) from Piazza del Duomo and 2.8 mi (4.5 km) from Ponte Vecchio.
What's nearby
Florence Botanical Gardens(0.5 miles)
Fortezza da Basso(0.5 miles)
Via Faenza(0.5 miles)
University of Florence(0.6 miles)
San Marco Convent and Museum(0.6 miles)
Piazza San Marco(0.6 miles)
Central Market(0.7 miles)
Statue of David(0.7 miles)
Gallery of the Academy of Florence(0.7 miles)
Palazzo dei Congressi(0.7 miles)
Santissima Annunziata Square(0.7 miles)
Academy of Fine Arts(0.8 miles)
Medici Chapels(0.9 miles)
Leonardo da Vinci Museum(0.9 miles)
San Lorenzo Church(0.9 miles)
The nearest major airport is Florence Airport, Peretola (FLR)(4.1 miles)
Parking
Airport shuttle
Non-Smoking Rooms
Safe-Deposit Box
Garden
Luggage Storage
Location
Via XX Settembre 80, San Lorenzo, Florence, Italy
Florence Botanical Gardens (0.5 miles)
Fortezza da Basso (0.5 miles)
Via Faenza (0.5 miles)
University of Florence (0.6 miles)
San Marco Convent and Museum (0.6 miles)
Piazza San Marco (0.6 miles)
Room options
5
Romantic Double Room
Room details
1 Full Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
9
Classic Room
Room details
1 Queen Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Private Bathroom
6
Classic Twin Room
Room details
2 Twin Beds
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
6
Classic Double Room
Room details
1 Full Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
9
Family Triple Room
Room details
1 Full Bed
and 1 Twin Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Private Bathroom
7
Family Quadruple Room
Room details
1 Full Bed
and 2 Twin Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Private Bathroom
6
Deluxe Studio Suite
Room details
1 Full Bed
Sleeps 3
Air ConditioningWi-Fi (Free)Private Bathroom
7
Family Room
Room details
1 Full Bed
and 3× Twin Beds
Sleeps 5
Air ConditioningWi-Fi (Free)Private Bathroom
5
Business Single Room
Room details
1 Twin Bed
Air ConditioningWi-Fi (Free)Private Bathroom
18
Honeymoon Double Room
Room details
1 Full Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Private Bathroom
Guest reviews of Grand Hotel Panama Firenze
7.3
Good
Based on 740 verified reviews
Who stays here?
Business
13%
Couple
49%
Family
13%
Group
11%
Solo
12%
What guests think
AI-generated summary based on recent guest reviews
At Grand Hotel Panama Firenze, travelers report a mixed experience, with repeated complaints about nonfunctioning air conditioning, limited on-site staffing or unmanned reception, and dated rooms with maintenance problems, while some appreciate the quiet, walkable location and occasional friendly interactions.
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What guests think
At Grand Hotel Panama Firenze, travelers report a mixed experience, with repeated complaints about nonfunctioning air conditioning, limited on-site staffing or unmanned reception, and dated rooms with maintenance problems, while some appreciate the quiet, walkable location and occasional friendly interactions.
Cleanliness feedback varies, with repeated mentions of damp smells, mold, and dirty bathrooms, contrasted by a few reports of tidy rooms. Breakfast is basic and sometimes unavailable or poorly managed, and Wi‑Fi can be unreliable. Expect a simple base with significant comfort and service trade‑offs.
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AI-generated summary based on recent guest reviews
Facilities
Repeated reviews report nonfunctioning or uncontrollable air conditioning and patchy Wi‑Fi; several also note faulty electrics or broken fixtures. Some guests mention intermittent hot water.
Related guest reviews
2
Alan
Sep 7, 2025
·
Stayed 6 nights
Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.
Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.
2
Marcio
Sep 20, 2025
·
Stayed 1 night
Não tinha recepcionista, nem na entrada e nem na saída, não tinha internet no quarto, apenas na recepção, o ar condicionado não estava funcionando.
Não tinha recepcionista, nem na entrada e nem na saída, não tinha internet no quarto, apenas na recepção, o ar condicionado não estava funcionando.
4
Freddy
Jun 4, 2025
·
Stayed 3 nights
I had a very disappointing experience during my stay at this hotel. Their website clearly mentions that the rooms have air conditioning, but when I arrived, there was none. I called the main office to ask about it, and they told me the hotel does not have AC, even though it was 80 degrees outside. I was left miserably hot and uncomfortable the entire time. On top of that, the room had no fridge, so I could not keep any drinks or food cold. The room itself was small, old, and worn down. It did not match what was advertised online, and I would not stay here again.
I had a very disappointing experience during my stay at this hotel. Their website clearly mentions that the rooms have air conditioning, but when I arrived, there was none. I called the main office to ask about it, and they told me the hotel does not have AC, even though it was 80 degrees outside. I was left miserably hot and uncomfortable the entire time. On top of that, the room had no fridge, so I could not keep any drinks or food cold. The room itself was small, old, and worn down. It did not match what was advertised online, and I would not stay here again.
4
olivier
Sep 29, 2025
·
Stayed 5 nights
que dire, l hotel pourrais etre tellement bien mais il y a du boulot, le bâtiment est bien mais des travaux sont a prévoir : armoire qui ne tiennent pas, prises defectueuses, portes qui ferment mal et difficile a ouvrir, climatisation qui ne fonctionne pas ou tres mail, wifi idem...Au fond de la cour c'est un amoncellement de dechets...La salle des petits déjeuner est laissée à l abandon. Petit déjeuner qui est supposé etre inclus dans notre réservation (d ou le choix de cet hotel) et qu'il est proposé au comptoir de la reception a 10 € mais oh surprise, il n'est pas possible de le prendre à lhotel. a fait des dépenses non prévvues en plus (5personnes x 5 nuits...) La reception: personne, les cles sont laissées dans des enveloppes sur le comptoir, servez-vous, ring the bell if you need mais pas de cloche, de toute facon il n'y a quasiment jamais personne. Un numéro de telephone, oui mais on tombe sur un hotel a Rome, hotel de la meme chaine... bref, un hotel à éviter le temps de tous les travaux soient réalisés mais le seront-ils ?
que dire, l hotel pourrais etre tellement bien mais il y a du boulot, le bâtiment est bien mais des travaux sont a prévoir : armoire qui ne tiennent pas, prises defectueuses, portes qui ferment mal et difficile a ouvrir, climatisation qui ne fonctionne pas ou tres mail, wifi idem...Au fond de la cour c'est un amoncellement de dechets...La salle des petits déjeuner est laissée à l abandon. Petit déjeuner qui est supposé etre inclus dans notre réservation (d ou le choix de cet hotel) et qu'il est proposé au comptoir de la reception a 10 € mais oh surprise, il n'est pas possible de le prendre à lhotel. a fait des dépenses non prévvues en plus (5personnes x 5 nuits...) La reception: personne, les cles sont laissées dans des enveloppes sur le comptoir, servez-vous, ring the bell if you need mais pas de cloche, de toute facon il n'y a quasiment jamais personne. Un numéro de telephone, oui mais on tombe sur un hotel a Rome, hotel de la meme chaine... bref, un hotel à éviter le temps de tous les travaux soient réalisés mais le seront-ils ?
6
Taj
Aug 30, 2024
·
Stayed 3 nights
This hotel is situated walking distance to some of the best spots Florence has to offer. Restaurants are nearby so you don’t have to rely on transportation. The only complaint that I have is that the wi-fi did not work on the upper level. I spoke with front desk and the manager about it and nothing was done about it. I thought a complimentary breakfast would have sufficed to compensate for the inconvenience but there was no remedy or offer to help mediate the issue. Overall, it’s a beautiful room that’s equipped with a bathtub and patio to smoke or catch a tan. Hopefully the wi-fi is better in the coming weeks
This hotel is situated walking distance to some of the best spots Florence has to offer. Restaurants are nearby so you don’t have to rely on transportation. The only complaint that I have is that the wi-fi did not work on the upper level. I spoke with front desk and the manager about it and nothing was done about it. I thought a complimentary breakfast would have sufficed to compensate for the inconvenience but there was no remedy or offer to help mediate the issue. Overall, it’s a beautiful room that’s equipped with a bathtub and patio to smoke or catch a tan. Hopefully the wi-fi is better in the coming weeks
4
FRANCIS
Aug 25, 2024
·
Stayed 3 nights
Budget hotel, Tv no connection, Wi-Fi not working properly. No hot water early in morning.
Budget hotel, Tv no connection, Wi-Fi not working properly. No hot water early in morning.
2
Anna
May 10, 2024
·
Stayed 1 night
I very rarely do this, but I would strongly Recommend not booking this hotel for your stay in Florence. We were told after check-in that the AC is off until June (Even though it was on hotels in Florence we stayed in) our room only had One small window in the ceiling And it was the top floor and unbearably stuffy and hot. In order to sleep We had to keep the hallway door open, so there was some form Of current. Since we had to leave the window open all night, it was very loud from the street and we also had a ton of mosquitoes as the hotel is against the river. The tv also didn’t work Neither did the hot water, Both of those Issues were nothing compared to the unbearable heat we endured all night. We Spent a great deal on this hotel Put a huge damper on our trip.
I very rarely do this, but I would strongly Recommend not booking this hotel for your stay in Florence. We were told after check-in that the AC is off until June (Even though it was on hotels in Florence we stayed in) our room only had One small window in the ceiling And it was the top floor and unbearably stuffy and hot. In order to sleep We had to keep the hallway door open, so there was some form Of current. Since we had to leave the window open all night, it was very loud from the street and we also had a ton of mosquitoes as the hotel is against the river. The tv also didn’t work Neither did the hot water, Both of those Issues were nothing compared to the unbearable heat we endured all night. We Spent a great deal on this hotel Put a huge damper on our trip.
2
Ruth
Jun 29, 2025
·
Stayed 4 nights
This hotel is awful and not as advertised. It does not have: - Air conditioning - 24/7 reception - Bar - Room service It also fails to meet the basic requirements of a hotel that shouldn’t need to even be advertised: - there is no toilet seat on our toilet - the room is dirty - some lights don’t work - power outlets are faulty and coming off the wall, which is not safe - the safe is not attached to anything so if someone did break in they could just take the whole thing - furniture is broken in the room - there is no manager on sight and they don’t answer their phone Do not stay here!!!
This hotel is awful and not as advertised. It does not have: - Air conditioning - 24/7 reception - Bar - Room service It also fails to meet the basic requirements of a hotel that shouldn’t need to even be advertised: - there is no toilet seat on our toilet - the room is dirty - some lights don’t work - power outlets are faulty and coming off the wall, which is not safe - the safe is not attached to anything so if someone did break in they could just take the whole thing - furniture is broken in the room - there is no manager on sight and they don’t answer their phone Do not stay here!!!
2
Raquel
Aug 18, 2025
·
Stayed 2 nights
Llegamos y no nos dejaron pagar con tarjeta cuando ponía que si que las aceptaban. El baño estaba sucio y la habitación era muy pequeña. Encontramos pelos en la ducha. El aire acondicionado no funcionaba tampoco. Bajamos a recepción a preguntar y nos dijeron que lo pusiéramos a 30 grados que era suficiente para enfriar. Llegamos a las 9 de la noche y no había nadie en recepción (el check in era hasta las 23h). Subimos a la habitación y habiendo dejado el aire puesto aún hacía más calor que al medio día (más de 30 grados dentro de la habitación). Tuvimos que llamar a un teléfono y nos dijeron que el aire no funcionaba pero que ellos no podían hacer nada para solucionarlo.. que enviáramos un email. Es una estafa de sitio. No se cómo puede tener 3 estrellas..
Llegamos y no nos dejaron pagar con tarjeta cuando ponía que si que las aceptaban. El baño estaba sucio y la habitación era muy pequeña. Encontramos pelos en la ducha. El aire acondicionado no funcionaba tampoco. Bajamos a recepción a preguntar y nos dijeron que lo pusiéramos a 30 grados que era suficiente para enfriar. Llegamos a las 9 de la noche y no había nadie en recepción (el check in era hasta las 23h). Subimos a la habitación y habiendo dejado el aire puesto aún hacía más calor que al medio día (más de 30 grados dentro de la habitación). Tuvimos que llamar a un teléfono y nos dijeron que el aire no funcionaba pero que ellos no podían hacer nada para solucionarlo.. que enviáramos un email. Es una estafa de sitio. No se cómo puede tener 3 estrellas..
2
Angelika
Jul 24, 2025
·
Stayed 2 nights
Don't stsy there!!! This was a horrible stay. We had an international flight and found out that the air conditioner didn't work and we found out the next day from staff that they have not been working for a while. Our room wasn't the only one. I was eaten up by mosquitos becaise we jad to sleep with our windows open. We had no water pressure in the morning and staff helped me to wash out my hair in other areas of the building. Staff at tge front drsk front desk is non existing but there is a phone number in case of an emergency. I called that number during the night and the person told me he would come in 10 min to liik at the air conditioner. When I called back 30 minutes later he said that this is the hotel in Rome. I had to use my xell phone to call be because the phone in our room had no cord tp ne plugged in. Many people left early leaving notes at the front desk that they had no water and aircondirioner. One of the workers quit thay day...said it was a horrible place to work, wasn't getting paid at times. I'm not surprised.
Don't stsy there!!! This was a horrible stay. We had an international flight and found out that the air conditioner didn't work and we found out the next day from staff that they have not been working for a while. Our room wasn't the only one. I was eaten up by mosquitos becaise we jad to sleep with our windows open. We had no water pressure in the morning and staff helped me to wash out my hair in other areas of the building. Staff at tge front drsk front desk is non existing but there is a phone number in case of an emergency. I called that number during the night and the person told me he would come in 10 min to liik at the air conditioner. When I called back 30 minutes later he said that this is the hotel in Rome. I had to use my xell phone to call be because the phone in our room had no cord tp ne plugged in. Many people left early leaving notes at the front desk that they had no water and aircondirioner. One of the workers quit thay day...said it was a horrible place to work, wasn't getting paid at times. I'm not surprised.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is mixed: multiple guests found damp odors, mold, and dirty bathrooms, while a smaller number reported clean rooms. Housekeeping lapses such as doors left unlocked and stained towels were noted.
Related guest reviews
6
Adelaide
Oct 20, 2025
·
Stayed 1 night
Ich war sehr enttäuscht von meinem Aufenthalt im Hotel Panama. Das Zimmer war alt und wirkte stark renovierungsbedürftig. Die Wände, Teppiche und Gardinen waren teilweise abgerissen, was einen sehr ungepflegten Eindruck machte. Man merkt, dass das Ensemble früher einmal elegant gewesen sein muss, aber leider wurde es völlig vernachlässigt. Für den Preis hätte ich deutlich mehr erwartet.
Ich war sehr enttäuscht von meinem Aufenthalt im Hotel Panama. Das Zimmer war alt und wirkte stark renovierungsbedürftig. Die Wände, Teppiche und Gardinen waren teilweise abgerissen, was einen sehr ungepflegten Eindruck machte. Man merkt, dass das Ensemble früher einmal elegant gewesen sein muss, aber leider wurde es völlig vernachlässigt. Für den Preis hätte ich deutlich mehr erwartet.
2
Alan
Sep 7, 2025
·
Stayed 6 nights
Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.
Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.
6
Joann
Oct 22, 2024
·
Stayed 1 night
Room was very stuffy. Air conditioning not good. Room had mold on wall and in shower.
Room was very stuffy. Air conditioning not good. Room had mold on wall and in shower.
2
Charles
Jul 11, 2025
·
Stayed 2 nights
Nous avons séjourné deux nuits à l’hôtel Panama et l’expérience a été extrêmement décevante. La chambre était sale, avec des traces de moisissure et des toiles d’araignées, rien à voir avec les photos vues lors de la réservation. L’un des critères principaux pour lesquels j’avais choisi cet hôtel était la climatisation, indispensable en période de forte chaleur. Malheureusement, elle ne fonctionnait pas du tout. Nous avons été obligés d’ouvrir la fenêtre, ce qui nous a exposés aux moustiques toute la nuit, rendant notre séjour très inconfortable. Autre point problématique : à notre arrivée, la réception était totalement déserte, alors que le message d’accueil précisait qu’elle était ouverte jusqu’à 23h. J’ai dû appeler quelqu’un à distance pour obtenir de l’aide, ce qui est inacceptable pour un établissement qui annonce un service 24/24. Enfin, nous avons payé pour une chambre d’hôtel censée offrir un minimum de confort, pas pour vivre une expérience digne d’une auberge sans service. J’ai tenté de laisser un message qui est toujours à ce jour resté sans réponse. En résumé, une très mauvaise expérience qui ne correspond en rien à ce qui est présenté sur le site. Je ne recommande absolument pas cet hôtel.
Nous avons séjourné deux nuits à l’hôtel Panama et l’expérience a été extrêmement décevante. La chambre était sale, avec des traces de moisissure et des toiles d’araignées, rien à voir avec les photos vues lors de la réservation. L’un des critères principaux pour lesquels j’avais choisi cet hôtel était la climatisation, indispensable en période de forte chaleur. Malheureusement, elle ne fonctionnait pas du tout. Nous avons été obligés d’ouvrir la fenêtre, ce qui nous a exposés aux moustiques toute la nuit, rendant notre séjour très inconfortable. Autre point problématique : à notre arrivée, la réception était totalement déserte, alors que le message d’accueil précisait qu’elle était ouverte jusqu’à 23h. J’ai dû appeler quelqu’un à distance pour obtenir de l’aide, ce qui est inacceptable pour un établissement qui annonce un service 24/24. Enfin, nous avons payé pour une chambre d’hôtel censée offrir un minimum de confort, pas pour vivre une expérience digne d’une auberge sans service. J’ai tenté de laisser un message qui est toujours à ce jour resté sans réponse. En résumé, une très mauvaise expérience qui ne correspond en rien à ce qui est présenté sur le site. Je ne recommande absolument pas cet hôtel.
2
Kjersti
Jul 22, 2025
·
Stayed 2 nights
Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed.
Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed.
4
PAULO EDSON
May 17, 2025
·
Stayed 2 nights
Ficamos 2 diárias no hotel, porém não indico para ninguém. Chegamos para efetuar o check-in após as 20, boa tinha ninguém na recepção, encontramos apenas um envelope com o nosso nome na recepção a chave do quarto e instruções para efetuar o check-in, pediram para enviar a foto do passaporte por e-mail e deixar a taxa que municipal que é paga em dinheiro dentro do envelope no quarto. O quarto era muro velho, tinha um cheiro muito forte de mofo, tomadas caindo aos pedaços, banheiro com vazamento, papel de parede caindo, quarto com indícios de infiltrações, passa uma tubulação pela parede onde faz um barulho grande no quarto, tudo horrível, nada do que mostrava nas fotos. Eu entrei em contato com a Hotéis.com, porém não puderam fazer muito, entraram em contato com o hotel, porém disque o gerente só chegava às 09 da manhã do outro dia e que tentaria resolver. No dia seguinte saímos bem cedo do hotel para conhecer a Pisa e depois conhecer a cidade, retornamos no final da tarde após as 18 horas não tinha ninguém na recepção para variar, no outro dia saímos cedo do hotel, não tinha ninguém para fazer o check-out, deixamos o envelope na recepção com as chaves do quarto e o dinheiro da taxa municipal. Resumindo tudo, ficamos dois dias no hotel não vimos nenhum funcionário, hotel pouco seguro também.
Ficamos 2 diárias no hotel, porém não indico para ninguém. Chegamos para efetuar o check-in após as 20, boa tinha ninguém na recepção, encontramos apenas um envelope com o nosso nome na recepção a chave do quarto e instruções para efetuar o check-in, pediram para enviar a foto do passaporte por e-mail e deixar a taxa que municipal que é paga em dinheiro dentro do envelope no quarto. O quarto era muro velho, tinha um cheiro muito forte de mofo, tomadas caindo aos pedaços, banheiro com vazamento, papel de parede caindo, quarto com indícios de infiltrações, passa uma tubulação pela parede onde faz um barulho grande no quarto, tudo horrível, nada do que mostrava nas fotos. Eu entrei em contato com a Hotéis.com, porém não puderam fazer muito, entraram em contato com o hotel, porém disque o gerente só chegava às 09 da manhã do outro dia e que tentaria resolver. No dia seguinte saímos bem cedo do hotel para conhecer a Pisa e depois conhecer a cidade, retornamos no final da tarde após as 18 horas não tinha ninguém na recepção para variar, no outro dia saímos cedo do hotel, não tinha ninguém para fazer o check-out, deixamos o envelope na recepção com as chaves do quarto e o dinheiro da taxa municipal. Resumindo tudo, ficamos dois dias no hotel não vimos nenhum funcionário, hotel pouco seguro também.
6
Sylvie
Oct 12, 2024
·
Stayed 3 nights
When I came to the hotel on the second evening my room was not locked - the door was not closed after cleaning and I felt very uncomfortable. Nothing was stolen, but it did not feel good. Furthermore the room furniture was very old. I think for this price the room should be remodeled. The bidet was highly advertised, but the drain was blocked and not usable. The bathroom was very tiny and the shower too small and without any storage to put the soap. I would not book this hotel again. However the staff was very friendly and helpful, the room was clean.
When I came to the hotel on the second evening my room was not locked - the door was not closed after cleaning and I felt very uncomfortable. Nothing was stolen, but it did not feel good. Furthermore the room furniture was very old. I think for this price the room should be remodeled. The bidet was highly advertised, but the drain was blocked and not usable. The bathroom was very tiny and the shower too small and without any storage to put the soap. I would not book this hotel again. However the staff was very friendly and helpful, the room was clean.
8
Sergio Joshua
Apr 17, 2025
·
Stayed 1 night
En general muy bien, cumple con lo que esperas. Creo que el baño podía estar un poco más limpio ya que encontré moho y caracoles. Pero de verdad de ahí en fuera estuvo bien, nos trataron bien y el cuarto estaba limpio.
En general muy bien, cumple con lo que esperas. Creo que el baño podía estar un poco más limpio ya que encontré moho y caracoles. Pero de verdad de ahí en fuera estuvo bien, nos trataron bien y el cuarto estaba limpio.
6
Sveinung
Apr 12, 2025
·
Stayed 4 nights
Room ok, bathroom not washed and was dirty. People working in the hotel were nice. Nice balcony outside room that was very nice. Breakfast was not up to north European standards. Approx. 30 EUR each way to/from airport.
Room ok, bathroom not washed and was dirty. People working in the hotel were nice. Nice balcony outside room that was very nice. Breakfast was not up to north European standards. Approx. 30 EUR each way to/from airport.
2
Raquel
Aug 18, 2025
·
Stayed 2 nights
Llegamos y no nos dejaron pagar con tarjeta cuando ponía que si que las aceptaban. El baño estaba sucio y la habitación era muy pequeña. Encontramos pelos en la ducha. El aire acondicionado no funcionaba tampoco. Bajamos a recepción a preguntar y nos dijeron que lo pusiéramos a 30 grados que era suficiente para enfriar. Llegamos a las 9 de la noche y no había nadie en recepción (el check in era hasta las 23h). Subimos a la habitación y habiendo dejado el aire puesto aún hacía más calor que al medio día (más de 30 grados dentro de la habitación). Tuvimos que llamar a un teléfono y nos dijeron que el aire no funcionaba pero que ellos no podían hacer nada para solucionarlo.. que enviáramos un email. Es una estafa de sitio. No se cómo puede tener 3 estrellas..
Llegamos y no nos dejaron pagar con tarjeta cuando ponía que si que las aceptaban. El baño estaba sucio y la habitación era muy pequeña. Encontramos pelos en la ducha. El aire acondicionado no funcionaba tampoco. Bajamos a recepción a preguntar y nos dijeron que lo pusiéramos a 30 grados que era suficiente para enfriar. Llegamos a las 9 de la noche y no había nadie en recepción (el check in era hasta las 23h). Subimos a la habitación y habiendo dejado el aire puesto aún hacía más calor que al medio día (más de 30 grados dentro de la habitación). Tuvimos que llamar a un teléfono y nos dijeron que el aire no funcionaba pero que ellos no podían hacer nada para solucionarlo.. que enviáramos un email. Es una estafa de sitio. No se cómo puede tener 3 estrellas..
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally dated, with some very small or awkward layouts (e.g., toilet within the shower or limited/no windows), and comfort can be affected by heat and firm beds. A few mention balconies or patios and unreliable in‑room Wi‑Fi.
Related guest reviews
6
Rolland
Oct 15, 2023
·
Stayed 3 nights
People at the desk were very nice and helpful. We stayed in room 204 which was very dated. Peeling wallpaper, water stayed pooled on the floor outside shower. Took us 15 minutes to walk from station. Not many restaurants around. All and all just okay. Clean safe quiet. Bed was not very comfortable.
People at the desk were very nice and helpful. We stayed in room 204 which was very dated. Peeling wallpaper, water stayed pooled on the floor outside shower. Took us 15 minutes to walk from station. Not many restaurants around. All and all just okay. Clean safe quiet. Bed was not very comfortable.
4
Freddy
Jun 4, 2025
·
Stayed 3 nights
I had a very disappointing experience during my stay at this hotel. Their website clearly mentions that the rooms have air conditioning, but when I arrived, there was none. I called the main office to ask about it, and they told me the hotel does not have AC, even though it was 80 degrees outside. I was left miserably hot and uncomfortable the entire time. On top of that, the room had no fridge, so I could not keep any drinks or food cold. The room itself was small, old, and worn down. It did not match what was advertised online, and I would not stay here again.
I had a very disappointing experience during my stay at this hotel. Their website clearly mentions that the rooms have air conditioning, but when I arrived, there was none. I called the main office to ask about it, and they told me the hotel does not have AC, even though it was 80 degrees outside. I was left miserably hot and uncomfortable the entire time. On top of that, the room had no fridge, so I could not keep any drinks or food cold. The room itself was small, old, and worn down. It did not match what was advertised online, and I would not stay here again.
6
Taj
Aug 30, 2024
·
Stayed 3 nights
This hotel is situated walking distance to some of the best spots Florence has to offer. Restaurants are nearby so you don’t have to rely on transportation. The only complaint that I have is that the wi-fi did not work on the upper level. I spoke with front desk and the manager about it and nothing was done about it. I thought a complimentary breakfast would have sufficed to compensate for the inconvenience but there was no remedy or offer to help mediate the issue. Overall, it’s a beautiful room that’s equipped with a bathtub and patio to smoke or catch a tan. Hopefully the wi-fi is better in the coming weeks
This hotel is situated walking distance to some of the best spots Florence has to offer. Restaurants are nearby so you don’t have to rely on transportation. The only complaint that I have is that the wi-fi did not work on the upper level. I spoke with front desk and the manager about it and nothing was done about it. I thought a complimentary breakfast would have sufficed to compensate for the inconvenience but there was no remedy or offer to help mediate the issue. Overall, it’s a beautiful room that’s equipped with a bathtub and patio to smoke or catch a tan. Hopefully the wi-fi is better in the coming weeks
6
Valeria
Aug 23, 2024
·
Stayed 2 nights
The room only had one window on the ceiling and it was super small, no lighting and felt suffocating. The shower and the toilet occupied the same space. So water just fell everywhere. Not really close to any tourist spots. The room was clean enough and the staff was nice but overall not worth it for the price.
The room only had one window on the ceiling and it was super small, no lighting and felt suffocating. The shower and the toilet occupied the same space. So water just fell everywhere. Not really close to any tourist spots. The room was clean enough and the staff was nice but overall not worth it for the price.
2
Nancy
Jan 16, 2025
·
Stayed 3 nights
Disgusting Hotel! At this property, we were given a room WITHOUT windows! (Misleading advertising). The toilet was inside the shower. Please read that again, the toilet was inside the shower!!! The room didn't have air conditioning, only heater. The wallpaper was coming off and it had yellow stains. The buttons of the elevator didn't work. So, good luck trying to get in the elevator. The entrance doors from the hotel, had a sign in Italian that read: "Authentic doors don't work, open with your hands." Just pathetic! It's illegal to rent a room without windows; so, I don't understand why this hotel it's here on Expedia. We refuse to spend any time in the room that they gave us. So, we spent about an hour searching for another accomodation in Florence in such a short notice. Hotel Panama refused to refund our money. So, we're now still fighting for it with our credit card company. Don't book in this hotel. It's dilapidated! Shame on Expedia for suggesting this hotel.
Disgusting Hotel! At this property, we were given a room WITHOUT windows! (Misleading advertising). The toilet was inside the shower. Please read that again, the toilet was inside the shower!!! The room didn't have air conditioning, only heater. The wallpaper was coming off and it had yellow stains. The buttons of the elevator didn't work. So, good luck trying to get in the elevator. The entrance doors from the hotel, had a sign in Italian that read: "Authentic doors don't work, open with your hands." Just pathetic! It's illegal to rent a room without windows; so, I don't understand why this hotel it's here on Expedia. We refuse to spend any time in the room that they gave us. So, we spent about an hour searching for another accomodation in Florence in such a short notice. Hotel Panama refused to refund our money. So, we're now still fighting for it with our credit card company. Don't book in this hotel. It's dilapidated! Shame on Expedia for suggesting this hotel.
6
Jennifer
Mar 10, 2025
·
Stayed 3 nights
Heater sounds like a train. Room was either freezing or super hot
Heater sounds like a train. Room was either freezing or super hot
2
Marc-Antoine
Jun 30, 2025
·
Stayed 3 nights
A/C doesn't work There's no 24/7 front desk Rooms are terribly small Location on Florence isn't great
A/C doesn't work There's no 24/7 front desk Rooms are terribly small Location on Florence isn't great
2
Anna
May 10, 2024
·
Stayed 1 night
I very rarely do this, but I would strongly Recommend not booking this hotel for your stay in Florence. We were told after check-in that the AC is off until June (Even though it was on hotels in Florence we stayed in) our room only had One small window in the ceiling And it was the top floor and unbearably stuffy and hot. In order to sleep We had to keep the hallway door open, so there was some form Of current. Since we had to leave the window open all night, it was very loud from the street and we also had a ton of mosquitoes as the hotel is against the river. The tv also didn’t work Neither did the hot water, Both of those Issues were nothing compared to the unbearable heat we endured all night. We Spent a great deal on this hotel Put a huge damper on our trip.
I very rarely do this, but I would strongly Recommend not booking this hotel for your stay in Florence. We were told after check-in that the AC is off until June (Even though it was on hotels in Florence we stayed in) our room only had One small window in the ceiling And it was the top floor and unbearably stuffy and hot. In order to sleep We had to keep the hallway door open, so there was some form Of current. Since we had to leave the window open all night, it was very loud from the street and we also had a ton of mosquitoes as the hotel is against the river. The tv also didn’t work Neither did the hot water, Both of those Issues were nothing compared to the unbearable heat we endured all night. We Spent a great deal on this hotel Put a huge damper on our trip.
6
Vivan
Nov 1, 2024
·
Stayed 1 night
No shower curtain or door , water spills everywhere
No shower curtain or door , water spills everywhere
4
Andrea
Oct 7, 2024
·
Stayed 2 nights
140€ a notte per una stanza nella quale la doccia si fa sul water è, semplicemente, inammissibile. Se aggiungiamo poi Carta da parati screpolata e un'impressione generale "sgarrupata", proprio non ci siamo...
140€ a notte per una stanza nella quale la doccia si fa sul water è, semplicemente, inammissibile. Se aggiungiamo poi Carta da parati screpolata e un'impressione generale "sgarrupata", proprio non ci siamo...
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AI-generated summary based on recent guest reviews
Service
Many reports describe an unmanned or hard‑to‑reach reception with self‑check‑in envelopes and limited assistance, plus occasional cancellations or refund difficulties. Others encountered friendly staff, but consistency is an issue.
Related guest reviews
2
Christine
Sep 30, 2025
·
Stayed 3 nights
The staff were nowhere to be seen at any point during my stay. There was no concierge service, no reception, no one to ask about anything or raise concerns with. If I’d known this I wouldn’t have booked this hotel! The room was only cleaned once, not daily. The aircon was on full blast with no controls and no way to turn it off and the hair drier didn’t work.
The staff were nowhere to be seen at any point during my stay. There was no concierge service, no reception, no one to ask about anything or raise concerns with. If I’d known this I wouldn’t have booked this hotel! The room was only cleaned once, not daily. The aircon was on full blast with no controls and no way to turn it off and the hair drier didn’t work.
2
Alan
Sep 7, 2025
·
Stayed 6 nights
Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.
Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.
4
olivier
Sep 29, 2025
·
Stayed 5 nights
que dire, l hotel pourrais etre tellement bien mais il y a du boulot, le bâtiment est bien mais des travaux sont a prévoir : armoire qui ne tiennent pas, prises defectueuses, portes qui ferment mal et difficile a ouvrir, climatisation qui ne fonctionne pas ou tres mail, wifi idem...Au fond de la cour c'est un amoncellement de dechets...La salle des petits déjeuner est laissée à l abandon. Petit déjeuner qui est supposé etre inclus dans notre réservation (d ou le choix de cet hotel) et qu'il est proposé au comptoir de la reception a 10 € mais oh surprise, il n'est pas possible de le prendre à lhotel. a fait des dépenses non prévvues en plus (5personnes x 5 nuits...) La reception: personne, les cles sont laissées dans des enveloppes sur le comptoir, servez-vous, ring the bell if you need mais pas de cloche, de toute facon il n'y a quasiment jamais personne. Un numéro de telephone, oui mais on tombe sur un hotel a Rome, hotel de la meme chaine... bref, un hotel à éviter le temps de tous les travaux soient réalisés mais le seront-ils ?
que dire, l hotel pourrais etre tellement bien mais il y a du boulot, le bâtiment est bien mais des travaux sont a prévoir : armoire qui ne tiennent pas, prises defectueuses, portes qui ferment mal et difficile a ouvrir, climatisation qui ne fonctionne pas ou tres mail, wifi idem...Au fond de la cour c'est un amoncellement de dechets...La salle des petits déjeuner est laissée à l abandon. Petit déjeuner qui est supposé etre inclus dans notre réservation (d ou le choix de cet hotel) et qu'il est proposé au comptoir de la reception a 10 € mais oh surprise, il n'est pas possible de le prendre à lhotel. a fait des dépenses non prévvues en plus (5personnes x 5 nuits...) La reception: personne, les cles sont laissées dans des enveloppes sur le comptoir, servez-vous, ring the bell if you need mais pas de cloche, de toute facon il n'y a quasiment jamais personne. Un numéro de telephone, oui mais on tombe sur un hotel a Rome, hotel de la meme chaine... bref, un hotel à éviter le temps de tous les travaux soient réalisés mais le seront-ils ?
2
Stephen
Jan 8, 2025
·
Stayed 3 nights
They canceled my hotel reservation when I was on a flight from America. They called me but did not leave a voice message after being awake 40 hours they did not even help me find another hotel. Staff was very rude and apologized, but gave me no reason for canceling my reservation after I booked a month ahead of time. I do not recommend this place for anybody they are not reliable avoid at all cost.
They canceled my hotel reservation when I was on a flight from America. They called me but did not leave a voice message after being awake 40 hours they did not even help me find another hotel. Staff was very rude and apologized, but gave me no reason for canceling my reservation after I booked a month ahead of time. I do not recommend this place for anybody they are not reliable avoid at all cost.
2
Kjersti
Jul 22, 2025
·
Stayed 2 nights
Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed.
Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed.
10
Shannon
Apr 23, 2025
·
Stayed 1 night
It’s close to everything , very easy to get around. Staff is super friendly and knowledgeable.
It’s close to everything , very easy to get around. Staff is super friendly and knowledgeable.
2
Krasimir
Jan 14, 2024
·
Stayed 2 nights
Awful experience. They canceled the reservation without letting me know
Awful experience. They canceled the reservation without letting me know
6
Selma Luz
Jul 23, 2025
·
Stayed 1 night
Dice que hay recepción las 24 horas y nunca se presentó, delo las llaves y decía que habláramos si teníamos dudas, otro huésped nos ayudó a hablar y cada quien agarraba la habitación que quisiera, incluso estaban llaves de habitaciones ya ocupadas y personas que muy noche no tenían habitación, malísimo servicio
Dice que hay recepción las 24 horas y nunca se presentó, delo las llaves y decía que habláramos si teníamos dudas, otro huésped nos ayudó a hablar y cada quien agarraba la habitación que quisiera, incluso estaban llaves de habitaciones ya ocupadas y personas que muy noche no tenían habitación, malísimo servicio
2
Raquel
Aug 18, 2025
·
Stayed 2 nights
Llegamos y no nos dejaron pagar con tarjeta cuando ponía que si que las aceptaban. El baño estaba sucio y la habitación era muy pequeña. Encontramos pelos en la ducha. El aire acondicionado no funcionaba tampoco. Bajamos a recepción a preguntar y nos dijeron que lo pusiéramos a 30 grados que era suficiente para enfriar. Llegamos a las 9 de la noche y no había nadie en recepción (el check in era hasta las 23h). Subimos a la habitación y habiendo dejado el aire puesto aún hacía más calor que al medio día (más de 30 grados dentro de la habitación). Tuvimos que llamar a un teléfono y nos dijeron que el aire no funcionaba pero que ellos no podían hacer nada para solucionarlo.. que enviáramos un email. Es una estafa de sitio. No se cómo puede tener 3 estrellas..
Llegamos y no nos dejaron pagar con tarjeta cuando ponía que si que las aceptaban. El baño estaba sucio y la habitación era muy pequeña. Encontramos pelos en la ducha. El aire acondicionado no funcionaba tampoco. Bajamos a recepción a preguntar y nos dijeron que lo pusiéramos a 30 grados que era suficiente para enfriar. Llegamos a las 9 de la noche y no había nadie en recepción (el check in era hasta las 23h). Subimos a la habitación y habiendo dejado el aire puesto aún hacía más calor que al medio día (más de 30 grados dentro de la habitación). Tuvimos que llamar a un teléfono y nos dijeron que el aire no funcionaba pero que ellos no podían hacer nada para solucionarlo.. que enviáramos un email. Es una estafa de sitio. No se cómo puede tener 3 estrellas..
2
Angelika
Jul 24, 2025
·
Stayed 2 nights
Don't stsy there!!! This was a horrible stay. We had an international flight and found out that the air conditioner didn't work and we found out the next day from staff that they have not been working for a while. Our room wasn't the only one. I was eaten up by mosquitos becaise we jad to sleep with our windows open. We had no water pressure in the morning and staff helped me to wash out my hair in other areas of the building. Staff at tge front drsk front desk is non existing but there is a phone number in case of an emergency. I called that number during the night and the person told me he would come in 10 min to liik at the air conditioner. When I called back 30 minutes later he said that this is the hotel in Rome. I had to use my xell phone to call be because the phone in our room had no cord tp ne plugged in. Many people left early leaving notes at the front desk that they had no water and aircondirioner. One of the workers quit thay day...said it was a horrible place to work, wasn't getting paid at times. I'm not surprised.
Don't stsy there!!! This was a horrible stay. We had an international flight and found out that the air conditioner didn't work and we found out the next day from staff that they have not been working for a while. Our room wasn't the only one. I was eaten up by mosquitos becaise we jad to sleep with our windows open. We had no water pressure in the morning and staff helped me to wash out my hair in other areas of the building. Staff at tge front drsk front desk is non existing but there is a phone number in case of an emergency. I called that number during the night and the person told me he would come in 10 min to liik at the air conditioner. When I called back 30 minutes later he said that this is the hotel in Rome. I had to use my xell phone to call be because the phone in our room had no cord tp ne plugged in. Many people left early leaving notes at the front desk that they had no water and aircondirioner. One of the workers quit thay day...said it was a horrible place to work, wasn't getting paid at times. I'm not surprised.
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AI-generated summary based on recent guest reviews
Location
Set just outside the center, typically 15–25 minutes’ walk to major sights or the station, with nearby bus links and a quieter feel. Some guests found it a bit far with fewer restaurants close by.
Related guest reviews
6
Victoria
Aug 22, 2024
·
Stayed 2 nights
Walking distance to amenities and attractions!
Walking distance to amenities and attractions!
10
Chris
Apr 17, 2023
·
Stayed 4 nights
Quiet, away from the madding crowds.
Quiet, away from the madding crowds.
8
Sabrina
May 5, 2025
·
Stayed 3 nights
Contrairement aux avis lus, nous avons eus une belle chambre, propre, sans aucun signe de saleté ou autre. Le seul point négatif : quand le ménage a été fait, la porte n'a pas été fermée. Mais sinon, le personnel très sympathique, accueillant! La proximité de l'hôtel avec la gare (20 min à pied), et la Cathédrale de Florence (20-25 min à pied) est un grand plus et épargne les transports ! Nous n'avons pas pris l'option petit-déjeuner, car nous avons préféré tester les cafés sur Florence.
Contrairement aux avis lus, nous avons eus une belle chambre, propre, sans aucun signe de saleté ou autre. Le seul point négatif : quand le ménage a été fait, la porte n'a pas été fermée. Mais sinon, le personnel très sympathique, accueillant! La proximité de l'hôtel avec la gare (20 min à pied), et la Cathédrale de Florence (20-25 min à pied) est un grand plus et épargne les transports ! Nous n'avons pas pris l'option petit-déjeuner, car nous avons préféré tester les cafés sur Florence.
6
Valeria
Aug 23, 2024
·
Stayed 2 nights
The room only had one window on the ceiling and it was super small, no lighting and felt suffocating. The shower and the toilet occupied the same space. So water just fell everywhere. Not really close to any tourist spots. The room was clean enough and the staff was nice but overall not worth it for the price.
The room only had one window on the ceiling and it was super small, no lighting and felt suffocating. The shower and the toilet occupied the same space. So water just fell everywhere. Not really close to any tourist spots. The room was clean enough and the staff was nice but overall not worth it for the price.
10
Joseph
Apr 29, 2025
·
Stayed 2 nights
Propertys a little far from downtown historic area for walking but was excellent and easy to get cabs or Ubers.
Propertys a little far from downtown historic area for walking but was excellent and easy to get cabs or Ubers.
8
Lieu
Oct 11, 2023
·
Stayed 3 nights
I stayed for 3 nights at Hotel Panama. It’s just out of the busy centre of Florence but far enough to be away from the noise and hustle and bustle of Florence. It’s a good 15-20min walk from the main train station. There are good bus links nearby but I walked everywhere so that I could see more of Florence. It’s not great for nearby restaurants so I suggest eat in town before heading back to the hotel for bed. Honestly though, if you’re like me and don’t mind a 20min walk to most places, then this hotel is in a good place. The hotel and room was clean and basic, but honestly it was just a base for me to sleep. If you’re out and about most of the day then it’s perfectly fine. The breakfast was disappointing for selection and very few. And you could homely have 1 coffee. Other then that it was good.
I stayed for 3 nights at Hotel Panama. It’s just out of the busy centre of Florence but far enough to be away from the noise and hustle and bustle of Florence. It’s a good 15-20min walk from the main train station. There are good bus links nearby but I walked everywhere so that I could see more of Florence. It’s not great for nearby restaurants so I suggest eat in town before heading back to the hotel for bed. Honestly though, if you’re like me and don’t mind a 20min walk to most places, then this hotel is in a good place. The hotel and room was clean and basic, but honestly it was just a base for me to sleep. If you’re out and about most of the day then it’s perfectly fine. The breakfast was disappointing for selection and very few. And you could homely have 1 coffee. Other then that it was good.
8
Alfredo Alan
Jul 18, 2023
·
Stayed 1 night
Situato non lontano dalla Fortezza da Basso e non lontano a piedi dal centro, hotel tranquillo e ocnfortevole.
Situato non lontano dalla Fortezza da Basso e non lontano a piedi dal centro, hotel tranquillo e ocnfortevole.
10
Shannon
Apr 23, 2025
·
Stayed 1 night
It’s close to everything , very easy to get around. Staff is super friendly and knowledgeable.
It’s close to everything , very easy to get around. Staff is super friendly and knowledgeable.
8
celine
Dec 29, 2024
·
Stayed 1 night
Hotel tres sympa, nous avons eu une grande chambre avec Balcon. A 15min a pied du Dome, possibilité de réserver une place de parking, places payantes disponibles sur la rue.
Hotel tres sympa, nous avons eu une grande chambre avec Balcon. A 15min a pied du Dome, possibilité de réserver une place de parking, places payantes disponibles sur la rue.
10
Jane
Apr 26, 2023
·
Stayed 1 night
Perfect location hust outside the city center.
Perfect location hust outside the city center.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is basic with limited selection, and several reviews say it was unavailable or poorly managed at times. A few enjoyed it, but overall impressions are modest.
Related guest reviews
8
Carrie
Jul 27, 2024
·
Stayed 7 nights
We loved the staff, the morning breakfast and location was walkable to Florence. The few issues we would have appreciated a bit more: it was the hottest week on record and our room was not cool enough after being out all day. The bed was very hard, that made resting in a hotter room after a long day of walking through Italy a challenge too. The shower was tricky to learn because it didn’t have a curtain and we had to try hard not to splash water on the floor. Otherwise- we looked forward to the breakfast and the quaint look of the hotel.
We loved the staff, the morning breakfast and location was walkable to Florence. The few issues we would have appreciated a bit more: it was the hottest week on record and our room was not cool enough after being out all day. The bed was very hard, that made resting in a hotter room after a long day of walking through Italy a challenge too. The shower was tricky to learn because it didn’t have a curtain and we had to try hard not to splash water on the floor. Otherwise- we looked forward to the breakfast and the quaint look of the hotel.
4
José Manuel González
Nov 27, 2024
·
Stayed 3 nights
Está todo demasiado viejo. Necesita reforma urgente. Habitación oscura, muchos elementos como el radiador del baño, el aire acondicionado no funcionaban. El desayuno escaso pero correcto.
Está todo demasiado viejo. Necesita reforma urgente. Habitación oscura, muchos elementos como el radiador del baño, el aire acondicionado no funcionaban. El desayuno escaso pero correcto.
2
Alan
Sep 7, 2025
·
Stayed 6 nights
Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.
Booked for six nights and only stayed for one. There was no Wi-Fi in the property or air conditioning. There was also a poor level of safety with the main doors being left unlocked all night as well as the safe not working. While in the room there was an overpowering smell of damp and after being moved rooms there was still damp. Both rooms contained damp growing on the interior walls. No staff were present for the majority of the time and when they were present there was nothing they could do. Keys were left in a basket at reception for anyone to be able to access. Paid for breakfast however, there was no facilities available. No refund was giving when requested and one of the other guests had to go purchase food for breakfast. The phone number that was left for emergencies would never get answered meaning if something had happened then no one would have been able to do anything. This hotel was an absolute joke.
4
olivier
Sep 29, 2025
·
Stayed 5 nights
que dire, l hotel pourrais etre tellement bien mais il y a du boulot, le bâtiment est bien mais des travaux sont a prévoir : armoire qui ne tiennent pas, prises defectueuses, portes qui ferment mal et difficile a ouvrir, climatisation qui ne fonctionne pas ou tres mail, wifi idem...Au fond de la cour c'est un amoncellement de dechets...La salle des petits déjeuner est laissée à l abandon. Petit déjeuner qui est supposé etre inclus dans notre réservation (d ou le choix de cet hotel) et qu'il est proposé au comptoir de la reception a 10 € mais oh surprise, il n'est pas possible de le prendre à lhotel. a fait des dépenses non prévvues en plus (5personnes x 5 nuits...) La reception: personne, les cles sont laissées dans des enveloppes sur le comptoir, servez-vous, ring the bell if you need mais pas de cloche, de toute facon il n'y a quasiment jamais personne. Un numéro de telephone, oui mais on tombe sur un hotel a Rome, hotel de la meme chaine... bref, un hotel à éviter le temps de tous les travaux soient réalisés mais le seront-ils ?
que dire, l hotel pourrais etre tellement bien mais il y a du boulot, le bâtiment est bien mais des travaux sont a prévoir : armoire qui ne tiennent pas, prises defectueuses, portes qui ferment mal et difficile a ouvrir, climatisation qui ne fonctionne pas ou tres mail, wifi idem...Au fond de la cour c'est un amoncellement de dechets...La salle des petits déjeuner est laissée à l abandon. Petit déjeuner qui est supposé etre inclus dans notre réservation (d ou le choix de cet hotel) et qu'il est proposé au comptoir de la reception a 10 € mais oh surprise, il n'est pas possible de le prendre à lhotel. a fait des dépenses non prévvues en plus (5personnes x 5 nuits...) La reception: personne, les cles sont laissées dans des enveloppes sur le comptoir, servez-vous, ring the bell if you need mais pas de cloche, de toute facon il n'y a quasiment jamais personne. Un numéro de telephone, oui mais on tombe sur un hotel a Rome, hotel de la meme chaine... bref, un hotel à éviter le temps de tous les travaux soient réalisés mais le seront-ils ?
8
Ana
Jun 26, 2022
·
Stayed 1 night
La habitación nos pareció bien, no así el desayuno, podría haber sido mejor, para ser buffet solo podíamos tomar una bebida caliente.
La habitación nos pareció bien, no así el desayuno, podría haber sido mejor, para ser buffet solo podíamos tomar una bebida caliente.
2
Kjersti
Jul 22, 2025
·
Stayed 2 nights
Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed.
Planned two day stay in Florence at the end of vacation, 2 rooms. Had a horrible experience here, and ultimately had to book new rooms at a different hotel. Many issues but the main ones were: 1. AC was not working in either room, and appeared to have been out of order for some time. 2. Room one smelled of mold and heavily of chemicals. 3. Room two had now working lights, except for two nightstand lights. Many light switches, none functioning og of mysterious purpose. 4. Contrary to information provided on hotels.com, there is no manned reception. We did not get any email, and there was no information posted int he lobby about this either. After wasting time in 38c degree heat, we discovered that it's self check in, with keys lying loose on the front desk. 5. We did not stay for breakfast, since we booked alternate accommodations. The breakfast area was dirty, and used plates, glassware and cutlery was stacked inside at 15.00 (3pm). 6. Toilet seat missing in one of the rooms, and stained towels where lying on the bed.
8
emre
Jun 19, 2024
·
Stayed 1 night
Otel ve çalışanları çok naziklerdi. Otelin otoparkı motor ile seyahet edenler icin cok idealdi. Kahvaltı cok zengin olmasada idare ederdi. Her saat check-in check-out yok bu biraz problem.
Otel ve çalışanları çok naziklerdi. Otelin otoparkı motor ile seyahet edenler icin cok idealdi. Kahvaltı cok zengin olmasada idare ederdi. Her saat check-in check-out yok bu biraz problem.
8
Lieu
Oct 11, 2023
·
Stayed 3 nights
I stayed for 3 nights at Hotel Panama. It’s just out of the busy centre of Florence but far enough to be away from the noise and hustle and bustle of Florence. It’s a good 15-20min walk from the main train station. There are good bus links nearby but I walked everywhere so that I could see more of Florence. It’s not great for nearby restaurants so I suggest eat in town before heading back to the hotel for bed. Honestly though, if you’re like me and don’t mind a 20min walk to most places, then this hotel is in a good place. The hotel and room was clean and basic, but honestly it was just a base for me to sleep. If you’re out and about most of the day then it’s perfectly fine. The breakfast was disappointing for selection and very few. And you could homely have 1 coffee. Other then that it was good.
I stayed for 3 nights at Hotel Panama. It’s just out of the busy centre of Florence but far enough to be away from the noise and hustle and bustle of Florence. It’s a good 15-20min walk from the main train station. There are good bus links nearby but I walked everywhere so that I could see more of Florence. It’s not great for nearby restaurants so I suggest eat in town before heading back to the hotel for bed. Honestly though, if you’re like me and don’t mind a 20min walk to most places, then this hotel is in a good place. The hotel and room was clean and basic, but honestly it was just a base for me to sleep. If you’re out and about most of the day then it’s perfectly fine. The breakfast was disappointing for selection and very few. And you could homely have 1 coffee. Other then that it was good.
8
lucia
Aug 4, 2024
·
Stayed 1 night
Es un hotel chico, nos quedamos una sola noche, está bien la cama cómoda aunque le falta un buen aire acondicionado pero tenía ventilador en la habitación, el baño y regadera bien y limpios, el desayuno básico de panes cereales yogurt café y jugo, el staff muy buena atención
Es un hotel chico, nos quedamos una sola noche, está bien la cama cómoda aunque le falta un buen aire acondicionado pero tenía ventilador en la habitación, el baño y regadera bien y limpios, el desayuno básico de panes cereales yogurt café y jugo, el staff muy buena atención
6
Sveinung
Apr 12, 2025
·
Stayed 4 nights
Room ok, bathroom not washed and was dirty. People working in the hotel were nice. Nice balcony outside room that was very nice. Breakfast was not up to north European standards. Approx. 30 EUR each way to/from airport.
Room ok, bathroom not washed and was dirty. People working in the hotel were nice. Nice balcony outside room that was very nice. Breakfast was not up to north European standards. Approx. 30 EUR each way to/from airport.
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AI-generated summary based on recent guest reviews
10
Brandon
Aug 26, 2026
·
Stayed 3 nights
Truly a brilliant stay, the guys down at reception were amazing and helpful in every sense. The architecture was great with small nods to the cultural heritage of tuscany through the paintings on the doorframe, The rooms were clean and cleaning was though, everyone was really patient with the language barrier and eager to help and the calm atmosphere for breakfast was great although the options were slim. Can't recommend The Grand Hotel Panama enough
Truly a brilliant stay, the guys down at reception were amazing and helpful in every sense. The architecture was great with small nods to the cultural heritage of tuscany through the paintings on the doorframe, The rooms were clean and cleaning was though, everyone was really patient with the language barrier and eager to help and the calm atmosphere for breakfast was great although the options were slim. Can't recommend The Grand Hotel Panama enough
10
Janina Marie
Jul 12, 2026
·
Stayed 1 night
Staff was amazing! Will definitely come back :)
Staff was amazing! Will definitely come back :)
8
Laura R
Jun 24, 2026
·
Stayed 5 nights
The staff is very friendly specifically the owner, he is really attentive and a great host. The hotel is like 20 minutes walking to the center. It's a beautiful hotel with high ceilings and AC. The room was very small as well as the bathroom. We had a hard time taking the shower. Continental breakfast is included.
The staff is very friendly specifically the owner, he is really attentive and a great host. The hotel is like 20 minutes walking to the center. It's a beautiful hotel with high ceilings and AC. The room was very small as well as the bathroom. We had a hard time taking the shower. Continental breakfast is included.
10
ESNALDO
Jun 3, 2026
·
Stayed 1 night
Very convenient, well located, amazing staff members...
Very convenient, well located, amazing staff members...
10
Kylee
May 22, 2026
·
Stayed 1 night
Great stay! Clean room and lovely staff!
Great stay! Clean room and lovely staff!
Property Policies
Check-in
Check-out
From 14:00 to 00:00
Before 10:00
FAQs about Grand Hotel Panama Firenze
Is parking available at the hotel?
Yes, self-parking is available on-site for a fee of EUR 20 per day. Reservations are not required.
Does the hotel allow pets?
Yes, pets are allowed at the hotel for a fee of EUR 5 per pet, per night. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 14:00 until 00:00, and check-out is by 10:00. Late check-in after midnight incurs a fee of EUR 25.
What accessibility features does the hotel offer?
The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access are not provided.
Where is the hotel located in relation to key landmarks?
The hotel is centrally located in Florence, within a 5-minute drive of Piazza di Santa Maria Novella and Central Market. It is approximately 2.1 km from the Cathedral of Santa Maria del Fiore and 2.6 km from the Uffizi Gallery. The nearest major airport is Florence Airport, Peretola, located 6.6 km away.
What are the policies for guests staying with children?
Children 5 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
Cribs are available for a fee of EUR 10 per night. Rollaway beds can be requested for a fee of EUR 35 per night. Advance request or confirmation is required for both cribs and rollaway beds.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-13: NO DATA
- 2026-10-14: NO DATA
- 2026-10-15: 166.99304959773252USD
- 2026-10-16: 178.80196163784788USD
- 2026-10-17: 182.31974377406308USD
- 2026-10-18: 97.87054436378477USD
- 2026-10-19: 103.49451186296844USD
- 2026-10-20: 120.3888339543228USD
- 2026-10-21: 103.49451186296844USD
- 2026-10-22: 103.49451186296844USD
- 2026-10-23: 114.75366093189238USD
- 2026-10-24: 204.8492388878479USD
- 2026-10-25: 103.49451186296844USD
- 2026-10-26: 109.12969343270873USD
- 2026-10-27: 109.12969343270873USD
- 2026-10-28: 97.87054436378477USD
- 2026-10-29: 97.87054436378477USD
- 2026-10-30: 148.54229656729126USD
- 2026-10-31: 130.40443490946197USD
- 2026-11-01: NO DATA
- 2026-11-02: 69.73948424999999USD
- 2026-11-03: 80.9762222724304USD
- 2026-11-04: 80.9762222724304USD
- 2026-11-05: 92.24656831729125USD
- 2026-11-06: 92.24656831729125USD
- 2026-11-07: 97.87054436378477USD
- 2026-11-08: 80.9762222724304USD
- 2026-11-09: 69.73948424999999USD
- 2026-11-10: 80.9762222724304USD
- 2026-11-11: 92.14247917762755USD
- 2026-11-12: 75.36345174918365USD
- 2026-11-13: 80.9762222724304USD
- 2026-11-14: 86.60019831892394USD
- 2026-11-15: 69.73948424999999USD
- 2026-11-16: 75.36345174918365USD
- 2026-11-17: 80.9762222724304USD
- 2026-11-18: 80.9762222724304USD
- 2026-11-19: 69.73948424999999USD
- 2026-11-20: 80.9762222724304USD
- 2026-11-21: 103.49451186296844USD
- 2026-11-22: 64.1155124771614USD
- 2026-11-23: 69.73948424999999USD
- 2026-11-24: 69.73948424999999USD
- 2026-11-25: 75.36345174918365USD
- 2026-11-26: 69.66111823940658USD
- 2026-11-27: 80.9762222724304USD
- 2026-11-28: 165.4366186586456USD
- 2026-11-29: 69.73948424999999USD
- 2026-11-30: 64.1155124771614USD
- 2026-12-01: 64.1155124771614USD
- 2026-12-02: 75.36345174918365USD
- 2026-12-03: 58.48033945473098USD
- 2026-12-04: 75.36345174918365USD
- 2026-12-05: 126.01281000081633USD
- 2026-12-06: NO DATA
- 2026-12-07: 131.64798302324675USD
- 2026-12-08: 74.71367670513915USD
- 2026-12-09: 58.48033945473098USD
- 2026-12-10: 64.1155124771614USD
- 2026-12-11: 69.73948424999999USD
- 2026-12-12: 75.36345174918365USD
- 2026-12-13: 56.21730668189239USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: EUR 25.00 per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- In accordance with national/local laws, air conditioning may be restricted to certain hours during certain times of the year.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-in and contactless check-out are available.
Business details
Property registration number IT048017A1Q7NP2S4L
- Self parking fee: EUR 20 per day
- Pet fee: EUR 5 per pet, per night
- Service animals are exempt from fees
- Late check-in fee: EUR 25 for check-in after midnight
- Crib (infant bed) fee: EUR 10.0 per night
- Rollaway bed fee: EUR 35.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Airport shuttle
Non-Smoking Rooms
Safe-Deposit Box
Garden
Luggage Storage
Parking
Parking
Airport shuttle
Parking Onsite
Internet
Free Wi-Fi
Activities
Garden
Services
Safe-Deposit Box
Luggage Storage
General
Non-Smoking Rooms
Family Room