Name: Puffin Inn
Address: 4400 Spenard Road, Turnagain, Anchorage, Alaska, United States of America, Anchorage, Alaska, US
Price range: US$89–US$145 per night
Rating: 6.88

What guests think

At Puffin Inn, travelers consistently praise the convenient airport location and frequent shuttle, while reviews vary widely on room quality—some renovated and comfortable, others small, dated, or noisy—with cleanliness and maintenance ranging from solid to concerning.

Several buildings and annex rooms mean long walks and outside stairs, and ongoing renovations are noted. Staff feedback is mixed: many find the team and shuttle drivers friendly and helpful, but others report slow check‑in, poor communication, or unhelpful responses to issues. Breakfast is simple continental that starts early; options can be limited and occasionally run out. Overall, expect a budget, airport‑convenient stay that depends heavily on the building and room assigned.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Frequent airport shuttle and proximity to ANC are big pluses. The property spans multiple buildings; some annex sections lack elevators and require outdoor walks and stairs, and renovations are ongoing; a fish freezer is available.

Related guest reviews

8

Karin

31 Aug 2025

·

Stayed 1 night

It was a decent budget option close to the airport. The reliable shuttle service was a good perk.

8

katharine

25 May 2025

·

Stayed 1 night

This property is in the midst of renovation. Check in was good. Clerk was helpful. Shuttle service was fantastic. In spite of refreshing the property, it was good. Thank you.

2

Friedrich

12 Nov 2025

·

Stayed 1 night

Airport shuttle not operating and offered no alternative.

10

Dane

31 Aug 2025

·

Stayed 1 night

Good location with shuttle to airport and large freezer to store fish

4

Mandy

19 Sept 2025

·

Stayed 1 night

Window broken in my room, froze all night, long, no elevator to the second floor all outside and climbing stairs with heavy suitcases

4

Robert

19 Mar 2025

·

Stayed 1 night

No elevator and we both are old and use canes Had I known, I would not have booked this hotel Or was after midnight when we arrived at the motel, they had no rooms on the first no roofs inside the main building. We had to walk outside past several buildings and up a metal staircase outside to get to our room with heavy luggage. However, they did have a set of service at the Derby drive. The van was very nice and helped us get our luggage out of the van in the hotel and the young lady at the desk is very pleasant. There was nothing she can do about Kelly that’s a room inside, but this was not the type of hotel you said anywhere old or in frigid weather to

10

joshua

2 Nov 2025

·

Stayed 1 night

Airport shuttle is always quick, rooms are up to date for the price..

10

Joshua

3 Aug 2025

·

Stayed 1 night

Clean convenient room excellent price. Close to the airport great place to stop over while you wait for your flight. Airport shuttle every 30 minutes makes the Puffin a great stay.

10

Gary

19 May 2025

·

Stayed 1 night

Property was in a remodel, so things were a bit off. Otherwise it was fine. The remodel so far looks real nice.

10

Thomas

22 Aug 2025

·

Stayed 1 night

Located close to the airport. Several local restaurants within walking distance. Shuttle service from hotel to airport was great. The drivers were very friendly and professional. The staff at the hotel was great.

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Cleanliness

Reports are mixed: many rooms are clean, but recurring complaints cite stained bedding, odors, and mold or mildew in bathrooms with inconsistent housekeeping. Some newer rooms feel fresher.

Related guest reviews

4

Barry

22 Sept 2025

·

Stayed 4 nights

Had to switch room. Our assigned room not clean with hair in sheets that were foldedd open. Disgusting. Could not stay there, checked out next day. Yuck. People were understanding and helpful but not an offset.

6

Andrew

3 Sept 2025

·

Stayed 1 night

Affordable; however, floor was dirty, no pillow cases om the pillows (had to get them feom the front desk), had to clean the sink myself. The bed looked as if the sheets had been used due to food crumbs and black haors on the bed. Ended up sleeping in my own sleeping bag on the floor.

4

Timothy

23 Jun 2025

·

Stayed 1 night

I like nice hotels but I'm actually not very difficult to satisfy. My hardline requirements are a hot shower and clean bed sheets. When a property fails at these two things, the rest is usually not good. We were in the older (original) wing of the hotel. The shower at 3:15 am took nearly 10 minutes for the water to get hot, and we are still not sure the sheets had been washed. Lots of hairs and some suspicious stains. Perhaps the stains were permanent and the dryer filter wasn't effectively removing lint and hairs but, never the less, not very comforting. Our experience with Anchorage hotels wasn't great. I would consider staying with mainstream national brands in hope of getting better quality control if I visit again.

6

Sybilla

12 Nov 2025

·

Stayed 1 night

Bathroom - REALLY strong smell of old urine, very unpleasant-the toilet needed a strong scrubbing Check- in was verrry slow- front desk lady and guest in front of me appeared to be chatting about random adventures rather than room concerns- almost 1@2

2

Patricia

23 Jul 2025

·

Stayed 1 night

Staff was polite and responsive. Facility seems to be trying to improve, but rooms old and smelly. The breakfast was nice.

10

Justin

4 Nov 2025

·

Stayed 1 night

Room was nice and clean. Staff was nice too 😊

10

ILSEOK

8 Nov 2025

·

Stayed 1 night

Perfect location from the airport, well cleaned room and nice staff. The bed was really cozy. It feels like cloud. I would like to stay again

2

DAVID

23 Aug 2025

·

Stayed 1 night

Over one hour to check in. The room smelled like dirty laundry. The bathroom was disgusting. The shower curtain was so long it covered half the bottom of the tub so when you were showering you are standing on a soapy slippery curtain. Never stay in that dump

10

Alexandre

2 Nov 2025

·

Stayed 1 night

Nicely updated and clean.

4

Brian

9 Jul 2025

·

Stayed 2 nights

This place is gross. Do not add stay here. The pillow covers had some green mold on it and the pillows themselves had some black gunk. The door to the bathroom could not be closed because the door latch and the knob were not aligned. We had to shorten our stay and get another hotel

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AI-generated summary based on recent guest reviews

Rooms

Room quality varies by building: some updated and comfortable, many are very small or dated with thin walls and traffic noise. Temperature control is a recurring issue, with broken or loud AC and heat noted.

Related guest reviews

10

Hua

1 Sept 2025

·

Stayed 1 night

Great place to stay, clean, comfortable.

4

Mark

6 Nov 2025

·

Stayed 1 night

The walls were paper thin; you could hear the constant traffic, the person coughing in a nearby room. The floors squeaked terribly. The bathroom fan was horribly loud. The bed was worn out, big dip in the side closest to the door. But the noise was definitely the worst thing to have to deal with.

6

Melanie

13 Aug 2025

·

Stayed 2 nights

Decent hotel but wont stay again. We checked in super early in the morning & they marked us as a "no show" even though i had called many times to ensure this wouldnt be an issue. The lady was quite rude about it but finally gave us a room. The thermostat in our room didnt work at all & was unbearably hot. When we asked about it, they already knew and the solution was to give us a fan. That evening i went to the desk to see if we could get a different room due to the heat and they wanted to charge us over $100 to move. Thankfully, a lady said she would clean the room if I helped and then we wouldn't be charged the $100. The cereal was really good for breakfast on a plus though. The area seems sketch. Thankful for Emily.

6

Apoorv

7 Aug 2025

·

Stayed 1 night

Rooms are very small. Lot of noice comes from outside. Property is okay to stay for 1 night but not for longer.

6

Darrel

23 Jul 2025

·

Stayed 1 night

The room was average, but VERY HOT! There was no air conditioning. The hotel did provide a fan, but it did not suffice, and it was very hot all night.

6

joshua

7 Oct 2025

·

Stayed 1 night

The room was great, except the a/c and heat didnt work..it was hot in my room all night..

6

Terry

9 Aug 2025

·

Stayed 1 night

The beds were very comfortable. There's nothing special about the rooms but they were clean but smelled of smoke. The ac needs to be used to keep the room from feeling muggy and to drown out any noise. It only cools to 74 so the room was hot for sleeping. Forget about the breakfast.

6

Michael

1 Sept 2025

·

Stayed 2 nights

The facility and grounds appeared to be well maintained and the location offers quick access to the airport plus a nearby lakefront park for a short morning walk. During 2 separate stays, there was a pattern of common issues in each room: i.e. noisy bathroom fans, warped, bathroom doors that would not close properly, significant ice accumulation in the refrigerator, sunken mattresses. Again, this was 2 rooms and may not reflect the entire hotel. This is subjective, so for us, we place significant emphasis on customer service. This is where the Puffin Inn really lost points in our opinion. First impressions can really set the tone for a hotel stay started off bad and continued from there.. In fairness, we interfaced with 7 different staff members across two separate stays so there could be other staff members who provide excellent customer service. However, the staff that we encountered did not result in a positive experience. Four travelers in our group unanimously voted the Puffin in last place for service and friendliness. If the management team is interested, I would be happy to provide supporting details.

10

Clayton

16 Aug 2025

·

Stayed 1 night

One of the most comfortable beds I've ever slept on and the pillows were just right after a long day of traveling

4

Dane

24 Nov 2025

·

Stayed 2 nights

When i checked in the person at the front desk was very unfriendly and rude. Difficult to communicate with, and very ill mannered. The room was literally the smallest hotel room I've ever been in, in my life.. Luxury walk-in closet would be a more appropriate term

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Service

Experiences range from friendly, helpful staff and shuttle drivers to slow or unfriendly check‑ins and poor follow‑up on problems.

Related guest reviews

10

Warren

4 Nov 2025

·

Stayed 2 nights

Nice place with helpful staff

10

James

19 Jul 2025

·

Stayed 1 night

Staff was very helpful. We arrived way before the check in time and they let us check in early. Very helpful.

4

Jennifer

1 Jul 2025

·

Stayed 1 night

Rude front desk women when checking in after hours.

2

Braden

14 Aug 2025

·

Stayed 1 night

Front Desk Check In Lady was rude, keys dont work in rooms correctly, dirty property

2

Rodney

29 Apr 2025

·

Stayed 1 night

I will NOT stay here ever again. Check in was 3pm. We arrived at 4:15pm BUT did not get in the room until 8:00pm. Said staff did not come in to clean rooms. No updates. No offer for anything. I should not have to pay for 5 hours. Management left at 5:00pm. So so disappointed.

2

Victor

30 May 2025

·

Stayed 1 night

Booked two rooms and front desk could only find one. After twenty minutes, finally got a 2nd room. Arrived on a hot day and AC didn’t work. Then they offered a fan. After another 20 minutes I got a different room, with no power to the AC. They then offered another room for an additional $100. Finally got changed to a 3rd room with working AC. No soap or shampoo in the room and no hair dryer. AC that did work was noisy, room was cramped, and generally worn. Staff seemed mostly incompetent and couldn’t understand my basic questions and were not very helpful. Appears they have one building with updated rooms that are more expensive, but two connecting buildings with very poor rooms. Definitely recommend staying elsewhere.

6

Michael

1 Sept 2025

·

Stayed 2 nights

The facility and grounds appeared to be well maintained and the location offers quick access to the airport plus a nearby lakefront park for a short morning walk. During 2 separate stays, there was a pattern of common issues in each room: i.e. noisy bathroom fans, warped, bathroom doors that would not close properly, significant ice accumulation in the refrigerator, sunken mattresses. Again, this was 2 rooms and may not reflect the entire hotel. This is subjective, so for us, we place significant emphasis on customer service. This is where the Puffin Inn really lost points in our opinion. First impressions can really set the tone for a hotel stay started off bad and continued from there.. In fairness, we interfaced with 7 different staff members across two separate stays so there could be other staff members who provide excellent customer service. However, the staff that we encountered did not result in a positive experience. Four travelers in our group unanimously voted the Puffin in last place for service and friendliness. If the management team is interested, I would be happy to provide supporting details.

10

Linda

5 Sept 2025

·

Stayed 1 night

Super friendly and helpful staff. It was a perfect place to stay after fishing. Plus it is super close to the airport

10

Jennifer

1 Sept 2025

·

Stayed 1 night

Excellent service

4

Dane

24 Nov 2025

·

Stayed 2 nights

When i checked in the person at the front desk was very unfriendly and rude. Difficult to communicate with, and very ill mannered. The room was literally the smallest hotel room I've ever been in, in my life.. Luxury walk-in closet would be a more appropriate term

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AI-generated summary based on recent guest reviews

Location

Very close to the airport with restaurants within walking distance. Several reviews mention a rough, sketchy area with visible homeless activity, so some guests did not feel comfortable outside.

Related guest reviews

6

Buffi

31 Aug 2025

·

Stayed 1 night

Not the best neighborhood but it met my needs for 1 night. I didn’t venture out though.

8

Dawn

14 Jul 2025

·

Stayed 1 night

This property was very close to the airport and convenient for quick airport access.

2

Toni

23 Jul 2025

·

Stayed 3 nights

This property is courtyard style. i arrived at my room to find homeless people sleeping in front of my door. the reception did not want to give me another room. said they were harmless. i am female and was traveling alone. I was eventually given a room on the second floor. the room was incredibly warm even with the one window open and the air conditioning was so noisy i could not sleep. The location is close to the airport but has a walk score of zero.

10

Keith

23 Jul 2025

·

Stayed 1 night

The property is very clean, the problem is the amount of homeless around the area

10

Bryce

14 Sept 2025

·

Stayed 2 nights

This was fine for an airport hotel. The staff was friendly, the room was clean, and they offer pretty much the same amenities as any other major hotel chain, and at least for me, the price they charged was WAY less than all the other hotels in the area. Hotels in Anchorage are expensive, especially during the summer/early fall, and I paid less than half for my two night stay than any other hotel in the area wanted. There were some rough edges, like the exhaust fan in the bathroom was a bit loose and needed dusted, but does something like that small detail make it worth paying so much more.. 3x the price across the street at the Wyndham or Courtyard? No, I don't think so. This was fine, and honestly I'd probably stay there longer if I needed to. For reference, I just stayed at the LAX Hilton and this room here at the Puffin Inn was cleaner than a flagship Hilton property. I'd book this property again.

10

ILSEOK

8 Nov 2025

·

Stayed 1 night

Perfect location from the airport, well cleaned room and nice staff. The bed was really cozy. It feels like cloud. I would like to stay again

2

Vernice

4 Oct 2025

·

Stayed 1 night

Checked me into an already occupied room. Offered me another room. I tried but the sketchy people hanging around the building had me so freaked out I had to leave I have requested a refund

8

Richard

24 Aug 2025

·

Stayed 1 night

Is close to airport, that’s why we stayed here. Parking was easy and the breakfast ok for this kind of place. The room was clean but showing its age.

6

thomas

24 Aug 2025

·

Stayed 1 night

Hotel is in process of being remodeled. From outside looks okay…….landscaping actually very nice. Room we stayed in was small, outdated. Comforter was stained. Area of town rough, unsafe and many homeless within a half mile of property.

6

Danny L

12 May 2025

·

Stayed 4 nights

Staff was friendly. Room was ok, dated, but clean. Bed was surprisingly comfortable. Free breakfast was a plus, but like most continental breakfast, options are limited. Very close to airport, but surrounding area is not the best. Lots of homeless in close proximity to property.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a basic continental that starts early for flyers; variety is modest and items sometimes run out.

Related guest reviews

6

Jane

9 Jul 2025

·

Stayed 1 night

For the money it was not good. Our room felt like an old motel with AC window unit. Lousy breakfast offerings.

8

Richard

21 Jul 2025

·

Stayed 1 night

Nice breakfast..good staff..room was quite small..sink is n bedroom was weird…good no frills motel

10

Joshua

3 Aug 2025

·

Stayed 1 night

Clean convenient room excellent price. Close to the airport great place to stop over while you wait for your flight. Airport shuttle every 30 minutes makes the Puffin a great stay.

8

Harvey

23 Aug 2025

·

Stayed 1 night

Decent room, and quiet. The breakfast was okay, though not a lot of variety.

8

Dorothea

8 Aug 2025

·

Stayed 1 night

Extremely convenient location, shuttle service to airport. Room clean, beds excellent. Odd not to have a bath mat or hooks to hang clothes in the bathroom. Adequate continental breakfast. Check in a bit slow, but staff mostly very friendly.

8

Harvey

17 Jul 2025

·

Stayed 1 night

A nice place for an overnight stay, close to the airport and a shuttle that runs every 30 minutes. The breakfast buffet is basic, but you can make your own waffle.

8

Gwendolyn

2 Nov 2025

·

Stayed 1 night

Room was clean and comfortable. Good continental breakfast, staff was very courteous and helpful.

8

Monique L

13 Jun 2025

·

Stayed 4 nights

I love the fact that this hotel was about five minutes from the airport. I love the fact that we had food options in walking distance. The hotel started serving breakfast at 5 AM or 5:30 AM which was wonderful because we were up and ready to eat, and the staff was very, very friendly. I would definitely stay here again.

10

Michael

24 Aug 2025

·

Stayed 1 night

Construction was tidy. They ran out of coffee in the morning and stranded many people. They did not make another pot

4

Jacqueline

8 Aug 2025

·

Stayed 1 night

No soap in the laundry room to buy. Breakfast is very minimal. Coffee was terrible.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$76
February	US$71
March	US$70
April	US$73
May	US$149
June	US$246
July	US$262
August	US$257
September	US$147
October	US$83
November	US$77
December	US$78

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $145	17 $127	18 $106	19 $106
20 $106	21 $106	22 $106	23 $106	24 $107	25 $106	26 $107
27 $109	28 $107	29 $105	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $106	2 $103	3 $103
4 $107	5 $106	6 $107	7 $107	8 $106	9 $102	10 $104
11 $107	12 $107	13 $107	14 $107	15 $108	16 $105	17 $105
18 $106	19 $89	20 $106	21 $106	22 $106	23 $97	24 $106
25 $106	26 $107	27 $106	28 $106	29 $104	30 $97	31 $99

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Deluxe Suite, Multiple Beds

Deluxe, 2 Queen Beds

Deluxe, 1 Queen Bed

Economy Room

Moderate, 2 Queen Beds

Guest reviews

Pleasant

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Puffin Inn

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Prices for upcoming dates