Hampton Inn Collinsville

They don’t have a hot tub… even though it says they do

Bel accueil à notre arrivée. C’est propre et accueillant. Vivek Patel a été amical et serviable. On voit qu’il aime son travail. En plus il savait où était le Québec ! L’ascenseur était en réparation mais avec l’excellent service et l’aspect des lieu nous pouvions oublier ce petit désagrément. Le lendemain matin au déjeuner (inclus) c’est la première fois que quelqu’un vienne nous dire bonjour. Nous nous sommes senti important. Nous avons eu affaire avec deux autres membres du personnel et avons eu un bon service. Ça fait du bien d’être bien traité.

This is a great place to stay just outside of St. Louis. Nice breakfast options each morning. Only complaint is the pool was too chilly to swim!

Everything was good. Pool was cold for being indoor, nevertheless, the stay was worthwhile.

Property did not have hot tub, despite being listed as having one on Expedia site. Please update info.

The staff was extremely friendly and accomodating. Excellent choices at breakfast both days. Pool was very clean and so was the room.

Pool was no bigger than most hot tubs! Pay $256 a night for this was a joke! My 3 kids were highly disappointed

The room was clean but they had recently put wallpaper up in the bathroom and the adhesive used affected my allergies and had a strong scent. It was not pleasant at all. The staff were very nice and helpful especially since the elevator was very broken.

Under renovation , do not stay here. This is an old Hampton that had building materials lined up in the hallways. Tiny elevator sounded like it was not gonna make it to the next floor.

Was very disappointed. We had booked over a month in advance, asked for 3rd floor room, was told at arrival at 3 PM none were available. We had shared that we were HH members, and we were told that since we booked via 3rd party no HH “benefits” would apply. The check in guy was not understanding or helpful. Also, the pool and exercise facility were closed because of renovations…. which was hard because our kiddos were looking forward to swimming after long drive. The lobby was so cluttered with remodeling and old furniture, you could not easily access the coffee area…. we travel a lot and this is nothing we have ever experienced at a Hampton Inn…. will likely never stay there again.

The place was in a good location, price was right, the hotel was clean, the bed was comfortable and the breakfast was solid. Thats what is important to me in a hotel and they met those neede.

Dissatisfied insomnia Sleepers- no rest! Breakfast adequate & convenient. First room had ants on bed, crawling up wall, on telephone table, in bathtub. They moved us to another room which was most inconvenient since it was after midnight before we got moved to second room. Turns out second room had ants in bathtub. we declined to move again that night. Second night ants were in the tub when the 2nd guest took a shower , the tub leaked water. Notified front desk. She implied guest had shower head turned towards curtain? & may have not closed the curtain with magnet. The water was coming from under the tile . This was a fall hazard if a person didn't see the water outside the tub & around the toilet. We agreed to spend yhe night . Move in AM. AM front desk person offered room by elevater on first floor but we declined that room. Then told us to go ahead & do what we scheduled & when we came back they'd have another room ready. In the middle of my meeting, the GM called & said it was urgent that he talk to me. He asked us to come back as soon as possible cause he needed us out of that room so he could rent it to someone else. When we got back , we were told the room wasn't ready! The room was soon ready. It was OK except slow drain from tub. This was an experience we choose not to repeat.

Friendly staff, good breakfast options. The room had an odor, a bit like mold.

Check in was wonderful! John was amazing super helpful and engaged my kiddo in conversation. Room is very clean, bed is comfortable, location is great for getting to convention center, eating, and shopping! I would definitely stay again!

Staff was great. Hotel was clean.

The staff was extremely friendly and accomodating. Excellent choices at breakfast both days. Pool was very clean and so was the room.

What started out as a good stay turned horrible. At 2am on our last night of our stay I awoke to see something climbing on the wall. Upon further inspection I saw it was a roach of some kind. I was unable to go back to sleep, due to fear of more bugs crawling on to us and in our things. I killed it and left it in a napkin in the bathroom sink. Upon checking out I explained our concern to the desk clerk who said that something like That had never happened at their property before. I presented the napkin with the bug to her as proof of what it was. Her lack of concern made the experience even worse. She shrugged when I told her that I had a 5.5 hour drive home, with very little sleep. She offered to have the property manager contact us only after I asked. When I asked for his name she pointed to a rack with multiple cards and said “it’s right here hun”. I am a Hilton honors member and stay with them quite often. She even admonished me for the missing Information the staff failed to collect at check in because I booked through a 3rd party and not directly with Hilton.we were there for a dance competition for my granddaughter and I refuse to stay at this property in the future.

The room was clean but they had recently put wallpaper up in the bathroom and the adhesive used affected my allergies and had a strong scent. It was not pleasant at all. The staff were very nice and helpful especially since the elevator was very broken.

The bed was so uncomfortable. The springs were poking us in the back. Room could have been deep cleaned.

Spacious Room, great Customer Service, Very Clean, & Guest were Respectful of each other,

5 am outside noise with dumpster noise

Very modern and up to date. Great fitness facility.

The reason I rate it four stars is because it states that it has a soft bed, this wasn’t the case. We’ve been sleeping on a blowup mattress for a little over a week not to mention this is the hardest bed that we’ve slept on while staying at a Hampton Inn. The room we stayed in was to close to the ventilation system, so it was a little loud Besides the negativity, the staff was super friendly, helpful,etc. The location, cleanliness,etc was perfect

Good beds and room

Nicely set up room. Great staff

Quiet

I felt the room decor looked old and need updated. They rooms could have been cleaner.

The bed was so uncomfortable. The springs were poking us in the back. Room could have been deep cleaned.

Just an overnight stay after a concert. The bed was comfortable, which is all we wanted. They did have some issues finding out reservation.

Spacious Room, great Customer Service, Very Clean, & Guest were Respectful of each other,

Great hotel, super friendly staff. Leslie made our trip, we arrived late at night after a long drive and she was so sweet and funny!

Staff was wonderful

Very friendly staff!

Super tentative and friendly staff all around! I would definitely stay here again.

The staff was very welcoming.

Check in was wonderful! John was amazing super helpful and engaged my kiddo in conversation. Room is very clean, bed is comfortable, location is great for getting to convention center, eating, and shopping! I would definitely stay again!

What started out as a good stay turned horrible. At 2am on our last night of our stay I awoke to see something climbing on the wall. Upon further inspection I saw it was a roach of some kind. I was unable to go back to sleep, due to fear of more bugs crawling on to us and in our things. I killed it and left it in a napkin in the bathroom sink. Upon checking out I explained our concern to the desk clerk who said that something like That had never happened at their property before. I presented the napkin with the bug to her as proof of what it was. Her lack of concern made the experience even worse. She shrugged when I told her that I had a 5.5 hour drive home, with very little sleep. She offered to have the property manager contact us only after I asked. When I asked for his name she pointed to a rack with multiple cards and said “it’s right here hun”. I am a Hilton honors member and stay with them quite often. She even admonished me for the missing Information the staff failed to collect at check in because I booked through a 3rd party and not directly with Hilton.we were there for a dance competition for my granddaughter and I refuse to stay at this property in the future.

Check in was fast and friendly

The lady who checked us in, I believe her name is Chasity, was very friendly and welcoming. We just loved her!

Was very disappointed. We had booked over a month in advance, asked for 3rd floor room, was told at arrival at 3 PM none were available. We had shared that we were HH members, and we were told that since we booked via 3rd party no HH “benefits” would apply. The check in guy was not understanding or helpful. Also, the pool and exercise facility were closed because of renovations…. which was hard because our kiddos were looking forward to swimming after long drive. The lobby was so cluttered with remodeling and old furniture, you could not easily access the coffee area…. we travel a lot and this is nothing we have ever experienced at a Hampton Inn…. will likely never stay there again.

We always stay at the Collinsville Hampton when visiting St Louis area with family. The area is safe and the hospitality is the best. You won’t find nicer people! There is a lot of food places and stores nearby. The steak house across the street is great as well. Pool and room was clean. Chasity on the evening shift is a true gem and made us feel at home!

The place was in a good location, price was right, the hotel was clean, the bed was comfortable and the breakfast was solid. Thats what is important to me in a hotel and they met those neede.

We had a dog with us. Property made it easy to accommodate pup and kids. Lots of green space and a water park nearby.

Check in was wonderful! John was amazing super helpful and engaged my kiddo in conversation. Room is very clean, bed is comfortable, location is great for getting to convention center, eating, and shopping! I would definitely stay again!

It was super easy to find the hotel after exiting the interstate. Lots of food options nearby.

Convenient

Good location

Easy to get around for work.

The rooms were clean and the breakfast better than at some motels. It is in a congested area with several highways and many streets that make it confusing

Good property right off the interstate

The staff was very friendly and attentive to our needs. Excellent place to stay with children. The breakfast was great. All guest areas were always clean. We highly recommend this place.

Friendly staff. 2 complimentary bottles of water when we checked in. Breakfast was good.

The place was in a good location, price was right, the hotel was clean, the bed was comfortable and the breakfast was solid. Thats what is important to me in a hotel and they met those neede.

Hotel appears older and needs a remodel, especially the hallways. Elevator is small for this size hotel and is kinda scary with all of the noises. Breakfast was below average. No eggs, donuts or anything like that. Smoked sausage for breakfast? The staff was the highlight, especially the evening guy. We lost money in the pop machine and he gave us that back plus a cold can of pop. Excellent service! Overall, nice but not worth the price we paid.

Friendly staff, good breakfast options. The room had an odor, a bit like mold.

The last night we had a very bad disappointment. The guest below us was fighting and throwing things around the the room. And had to have the police call to take care of the situation. And the Sunday breakfast was not so good.

The breakfast wasn’t as good on its offerings as I have had at other Hampton hotels. Other than this, it was very nice.

Convenient location. Breakfast was disappointing. No meat only eggs and some very greasy over seasoned potatoes. Bought a Mt Dew from the machine and it expired over three months ago.

The staff was extremely friendly and accomodating. Excellent choices at breakfast both days. Pool was very clean and so was the room.

The rooms were clean and the breakfast better than at some motels. It is in a congested area with several highways and many streets that make it confusing