Hampton Inn Collinsville

Our room was very clean, linens fresh. Lobby and breakfast area could be attractive/warm/ inviting with a little decorating effort. Decaf coffee was warm at best. Decaf always seems to suffer. Regular coffee was fine. Scones were served cold. Was I supposed to warm them myself? They were also damp in places. I do not drink skim milk. 2% would have been a nice choice. Timing is an issue with breakfast that sits out too long. Lobby and breakfast, especially decaf, need attention. Staff were friendly. They need a nicer , larger work area. It should look more businesslike with a little class. Current desk looks like an afterthought.

The room was very clean. The bed was comfy. I appreciated the kind staff. And the breakfast wax excellent

Room was neat but the bath was uncleanly and the shower tiles broken at the sliding door. Hallways were awfully lit with very blue white LED bulbs. Outdoors the grass had not been mowed and at least one set of the parking lot lights did not work (and based on the location that is not a good thing). Lobby/breakfast area very uninviting. I was surprised overall. The most tired and uncleanly Hampton Inn I have stayed in. And based on the $200++ nightly stay, would not stay again.

When I checked in it was a very slow process even though I already paid online. But the worse thing was that there was a used cup of coffee left on the counter in front of the credit card machine.

Did not use business facilities, gym, pool or any other amenities. My room was just fine for my needs. The only suggestions are improve lighting in bath so that it is good for makeup application; also provide a seat in the shower for a more secure and safe showering experience. Thank you.