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Holiday Inn Phoenix/Chandler by IHG - Image 1
Holiday Inn Phoenix/Chandler by IHG - Room
Holiday Inn Phoenix/Chandler by IHG - Room
Holiday Inn Phoenix/Chandler by IHG - Pool
Holiday Inn Phoenix/Chandler by IHG - Restaurant

Holiday Inn Phoenix/Chandler by IHG

Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Non-Smoking Rooms

  • Business Center

  • Dry Cleaning

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Property description

Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and a ballroo...
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From

US$89
/ night

Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Holiday Inn Phoenix/Chandler by IHG, travelers frequently praise friendly staff, clean comfortable rooms, and a convenient, safe location near dining and shops, while recurring complaints focus on paid parking, inconsistent or closed restaurant/bar service, and costly non-included breakfast.

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Facilities

Mixed

Cleanliness

Clean

Rooms

Comfortable

Service

Friendly

Location

Convenient

Dining

Inconsistent

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4

michael

IAN-logo

28 Apr 2026

·

Stayed 3 nights

The entire lobby was under renovation that included the all the flooring. Very little notice, when went to breakfast, dust was all over the food and serving dishes, construction noise was so loud that it was difficult to talk at the table. The water supply was shut off all day one day and finally was turned on about 8:00 PM> Again, no notice of anything or apology! When I called to see what the hotel would do as a result of the noise, limited elevator access etc, the attendant said all they would do is cancel my reservation! Not even one hint of apology! My friend who lives there and recommended the property said he will not let any visitors stay there again. I have complained via the surveys you provided and no response from there either!
The entire lobby was under renovation that included the all the flooring. Very little notice, when went to breakfast, dust was all over the food and serving dishes, construction noise was so loud that it was difficult to talk at the table. The water supply was shut off all day one day and finally was turned on about 8:00 PM> Again, no notice of anything or apology! When I called to see what the hotel would do as a result of the noise, limited elevator access etc, the attendant said all they would do is cancel my reservation! Not even one hint of apology! My friend who lives there and recommended the property said he will not let any visitors stay there again. I have complained via the surveys you provided and no response from there either!
4

Michelle

IAN-logo

31 Mar 2026

·

Stayed 2 nights

The room was not clean at all. Visible dust along the wall base trim. The carpet was visibly dirty. We had a pull out sofa bed. We had to get linens from the front desk for the sofa bed. None available in the room.there was not a mattress cover. The sofa bed needs to be replaced. So uncomfortable! The pool area was very nice as well the breakfast area. We have friends to visit in the area, and will not be staying at this establishment again. For the price paid, I would expect more.
The room was not clean at all. Visible dust along the wall base trim. The carpet was visibly dirty. We had a pull out sofa bed. We had to get linens from the front desk for the sofa bed. None available in the room.there was not a mattress cover. The sofa bed needs to be replaced. So uncomfortable! The pool area was very nice as well the breakfast area. We have friends to visit in the area, and will not be staying at this establishment again. For the price paid, I would expect more.
8

Jefferis

IAN-logo

29 Mar 2026

·

Stayed 1 night

Large clean room. Hot water was really hot, water pressure good. Bed was comfortable. Downside: No extra pillow or blanket, no bar soap at all, only gels--minor stuff. Some renovation work was being done--loud noise right outside our door started well before 8am
Large clean room. Hot water was really hot, water pressure good. Bed was comfortable. Downside: No extra pillow or blanket, no bar soap at all, only gels--minor stuff. Some renovation work was being done--loud noise right outside our door started well before 8am
2

Ivy

IAN-logo

16 Mar 2026

·

Stayed 2 nights

Actually did not stay at the Holiday Inn Phoenix-Chandler. We booked and when we showed up to check in they did not have the room we booked and paid for. The person at the desk informed us that although we had booked a double, we could have a king bed. Being unwilling to sleep with 4 people in one bed, we left and went elsewhere, after the desk clerk acted like it was difficult to cancel the reservation when they did not have the room they advertised. Very unhappy with the experience we had at Holiday Inn Phoenix-Chandler.
Actually did not stay at the Holiday Inn Phoenix-Chandler. We booked and when we showed up to check in they did not have the room we booked and paid for. The person at the desk informed us that although we had booked a double, we could have a king bed. Being unwilling to sleep with 4 people in one bed, we left and went elsewhere, after the desk clerk acted like it was difficult to cancel the reservation when they did not have the room they advertised. Very unhappy with the experience we had at Holiday Inn Phoenix-Chandler.
2

Melanie

IAN-logo

16 Mar 2026

·

Stayed 1 night

The hotel does not look as it was presented online. When we get there it was under construction and the room is pretty small without any leg room if there is any it's very inconvenient and very poor setting. No couch no tables at all. Overall It needs an upgrade.
The hotel does not look as it was presented online. When we get there it was under construction and the room is pretty small without any leg room if there is any it's very inconvenient and very poor setting. No couch no tables at all. Overall It needs an upgrade.
1200 West Ocotillo Road, Ocotillo, Chandler, Phoenix (and vicinity), Arizona, United States of America

Location

Located in Chandler (Ocotillo), Holiday Inn Phoenix - Chandler by IHG is within a 10-minute drive of Chandler Center for the Arts and Chandler Fashion Center. This hotel is 8.5 mi (13.7 km) from Wild Horse Pass Motorsports Park and 8.9 mi (14.3 km) from Phoenix Premium Outlets.

Ocotillo Golf Resort(0.6 Miles)

Zelma Basha Salmeri Gallery(0.8 Miles)

IronOaks Fitness & Racquet Center(2.1 Miles)

Paseo Vista Dog Park(2.6 Miles)

Arizona Railway Museum(2.9 Miles)

Tumbleweed Park(3.6 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 16:00 to 12:00

Before 11:00

Security deposit

USD 50 per accommodation on arrival.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs

Self parking is available on-site for a fee of USD 12 per day. Limited parking is provided.

A buffet breakfast is offered for a fee of approximately USD 15.99 per person. Breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Pets are allowed with a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early check-in and late check-out may be available upon request but are subject to availability and may incur additional charges.

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details regarding room accessibility should be confirmed with the property directly.

The hotel is located in Chandler (Ocotillo), within a 10-minute drive of Chandler Center for the Arts and Chandler Fashion Center. It is approximately 8.5 miles from Wild Horse Pass Motorsports Park and 8.9 miles from Phoenix Premium Outlets.

Yes, the hotel features an outdoor swimming pool, which is seasonal. Guests can also enjoy a hot tub. The operational hours for the pool may vary.

Children are welcome at the property. The minimum age for children to stay for free is not specified, so it is advisable to confirm with the property directly.

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