Name: Holiday Inn Phoenix/Chandler by IHG
Address: 1200 West Ocotillo Road, Ocotillo, Chandler, Arizona, United States of America, Chandler, Maricopa County, US
Price range: US$83–US$272 per night
Rating: 8.47

What guests think

At Holiday Inn Phoenix/Chandler by IHG, travelers frequently praise friendly staff, clean comfortable rooms, and a convenient, safe location near dining and shops, while recurring complaints focus on paid parking, inconsistent or closed restaurant/bar service, and costly non-included breakfast.

Many enjoyed the pool, though several reported a cold or lukewarm hot tub. Several reviews also mention sporadic maintenance and housekeeping issues, including key card failures, weak hot water, AC problems, inconsistent room setups, or occasional odors. Overall, expect a straightforward suburban stay with some uneven amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool is appreciated, but several guests found the hot tub cold or poorly maintained. The on-site bar/restaurant was sometimes closed or limited, and the hotel charges for parking.

Related guest reviews

10

Laura

28 Sept 2025

·

Stayed 1 night

We didn't bring our dog this time. Didn't go into the Hot Tub, usually don't not a fan. Pool looked a little green so we passed on that as well. Room was nice but the carpet felt a little moist but I think that was from the AC that was blasting. In regards to the bathroom; there was water damage to the wall next to the tub and next to the toilet. On the bright side the bed was comfortable, we had a nice breakfast and we have no complaints.

8

Abraham

11 May 2025

·

Stayed 3 nights

Was sad to see the bar and grill was no longer being used.

6

Jasmine

21 Sept 2025

·

Stayed 1 night

Hot tub was cold, no extra linens , two towels only in a room rated for 4 people. The pull out bed wasn’t made and had crumbs on it. Used a crib and they didn’t provide sheets for the bed had to ask for more and go get it.

8

Sandy

28 May 2024

·

Stayed 3 nights

Wished that the hot tub was hot not cold. After a long day of begging out and about I would've loved to end my days relaxing in the hot tub while the kiddos enjoyed the pool, but it was too cold couldn't even relax in the hot tub.

6

Vance

12 Jul 2025

·

Stayed 1 night

The first room I was put into was never cleaned after the last occupant. Also, charging for parking in the middle of a suburb with plenty of parking is just a money grab.

2

MAURICE

9 Mar 2025

·

Stayed 2 nights

When checking in front desk clerk informed us there is a 5.00 per day parking fee.When we checked out that fee turned out to be 12.00 per day .Also when checking in we were informed the restaurant and bar are closed indefinetly.Arriving to our room the sink water faucet blurted out air then began running brown dirty water.I notified front desk and they informed me to let it run for a while to clear up, apparently water system was down.Over priced insult is what I call this place.Surprised Holiday Inn at Ocotillo fell below a Motel 6 standards .I give this Hotel a big thumbs down and a middle finger up.

10

Lezlie

14 Jan 2025

·

Stayed 3 nights

The stay was great, staff great but no notice the restaurant and bar shut down. Also I was charged for parking with was not mentioned

8

Richard

12 May 2024

·

Stayed 1 night

The lobby, hallways, stairs, room, and pool were very clean and tidy. Like so many hotels, the jacuzzi was luke warm. I was told the heater had been out for over a week.

10

Steven

1 Aug 2024

·

Stayed 1 night

Clean hotel, nice environment and area around the hotel. Staff was friendly. They have a $12 fee per night for parking which would probably had been a non-starter had I known about it.

2

Debra

24 Mar 2025

·

Stayed 3 nights

This facility is disgusting!! We were out in a room that we did NOT request, the bar has been closed since November, 2024, which you NEED just to stay at this facility! Went to sit in the jacuzzi & it was filled with mold, algae, amoebas…totally disgusting!!! Staff is clueless! There is clearly no management for this facility! Will never stay at a Holiday Inn again!

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Cleanliness

Reviews frequently describe the property and rooms as clean, though a minority reported lapses such as unvacuumed rooms, dirty carpet, or lobby odors.

Related guest reviews

10

Michelle

3 Dec 2025

·

Stayed 2 nights

Clean room and bathrooms

10

Robert

9 May 2025

·

Stayed 2 nights

room was not vacuumed needed to be cleaner

6

Vance

12 Jul 2025

·

Stayed 1 night

The first room I was put into was never cleaned after the last occupant. Also, charging for parking in the middle of a suburb with plenty of parking is just a money grab.

4

Michael

14 Apr 2024

·

Stayed 1 night

Sewage smells in lobby

10

Michael

31 Dec 2025

·

Stayed 2 nights

Clean room

4

Tim

15 Sept 2024

·

Stayed 3 nights

Folks were friendly there. Did not appreciate being charged $12 per day for parking in this suburban hotel. Carpet was dirty and had sticky spots in a few areas.

2

Walter

27 May 2025

·

Stayed 2 nights

Dirty hotel

10

Kevin

16 Dec 2024

·

Stayed 1 night

Great location, safe and clean.

10

JASMINE D.

16 Apr 2025

·

Stayed 2 nights

I loved how clean & well maintained the property was. The staff was professional & helpful.

8

jay

17 Oct 2025

·

Stayed 3 nights

The room is clean and comfortable and the staff is wonderful. Overall nice stay!!

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Rooms

Many guests found rooms spacious and comfortable, with some balconies and pleasant views. Others reported in-room issues like weak AC or heating, lukewarm shower water, a fridge not chilling, and limited amenities such as no USB ports or occasional Wi-Fi problems.

Related guest reviews

4

Miran

20 Mar 2023

·

Stayed 4 nights

Air conditioning is not working good

10

Porscha

21 May 2024

·

Stayed 1 night

This room had 2 queen beds, with a pool view. Checked in late due to a blown out tire and the front desk was excellent and helped us in a stressful situation. Room was super clean and staff were friendly and accommodating. The area is lovely, great scenery and plenty of places to eat around, including a restaurant across the parking lot.

6

Jason

26 May 2024

·

Stayed 2 nights

Was traveling with my family have an infant daughter and the refrigerator that is provided in room was not cold/did not get cold and we needed to store medication. They did end up moving us rooms after complaining but this was hours after checking in and needing to keep medication refrigerated!

10

Marquis

11 Jun 2025

·

Stayed 3 nights

Spacious and peaceful. Great location.

6

Louis

30 Jan 2025

·

Stayed 2 nights

Bar was closed and WiFi didn’t work.. no booze and no porn

4

Bruna

27 Jun 2024

·

Stayed 4 nights

Hard mattress and dark hotel. Very simple for the price

8

CHRISTINE

1 Jun 2024

·

Stayed 2 nights

Bed was very uncomfortable

8

Richard

19 Aug 2024

·

Stayed 2 nights

Everything really good except there were no USB ports in the room. This should be standard.

8

Anthony

17 Feb 2025

·

Stayed 3 nights

Hotel stay was good. The accessible room we had was the perfect set up. Room and bathroom was clean, bedding was good. Only 2 things I mention for improvement: we showered at various times and each time we showered, all we got was Luke-warm water, no hot water. Also, there was a group of hockey players and their parents in town for a hockey tournament and the children were allowed to run loose all over the property without adult supervision and they were quite loud in the hallway and I had to talk to them each night around 11:00 p.m. The adults in the group were allowed to be very loud in the pool area until 11:00, even though pool hours ended at 10:00, and they were also very loud in the lobby each night.

10

Bobby A

6 Jan 2025

·

Stayed 1 night

Very large room

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Service

Service is widely praised as friendly, welcoming, and responsive at the front desk and breakfast. A few guests encountered rudeness or slow/problematic check-in.

Related guest reviews

10

Richard

9 Jul 2025

·

Stayed 1 night

My stay at the hotel was wonderful, the receptionist was so sweet and welcoming,i will definately be there again, over and over.

10

Crystal

18 Jun 2025

·

Stayed 3 nights

Great customer service. The manager was phenomenal.

2

Diana

29 Jan 2025

·

Stayed 1 night

I booked it last minute because I was very tired from driving. I arrived at 10:30 PM only to find the manager talking about her alcohol problems with a guest checking in just in front of me. The manager took an extraordinarily long time to discuss some type of heartburn treatments with the person in front of me. I had to politely interrupt to remind them that it was late, and I would like to check in to get to bed. The manager behind the desk, seemed insulted and bothered by my request. She was very rude and by the time I got to check in she reported there was no Wi-Fi and so I asked if possible to waive the $12 parking fee and she said no. Parking was far from my room and it was raining out so that took some time by the time I got my key. I will never stay here at this property again, and Holiday Inn hiring such a poor Management in charge, I will think twice about staying at any Holiday Inn.

8

Riley

26 Jan 2025

·

Stayed 1 night

Hotel was decent, advertised "breakfast" however the breakfast cost $16, and the check in clerk was super rude rude. Huge turnoff for a $200 room.

10

April Michele

25 Jul 2025

·

Stayed 3 nights

The front desk staff was wonderful, helpful and compassionate. The ladies were welcoming, personable and genuinely kind.

10

David

28 Jul 2025

·

Stayed 1 night

Friendly, helpful staff makes the stay really enjoyable.

10

Adolph

30 Dec 2023

·

Stayed 7 nights

The customer service was exceptional. Katherine at the front desk was friendly and took care of anything we asked of her. Great customer service.

10

Jessi

17 May 2025

·

Stayed 4 nights

Great service and nice room. Thank you Star for being a great manager!

10

Robert

26 Dec 2023

·

Stayed 2 nights

Front desk staff and breakfast buffet staff were incredibly friendly and helpful

10

Joan

8 Jun 2025

·

Stayed 3 nights

Well maintained and great staff

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Location

Location is convenient and safe, with easy access to Sun Lakes, Chandler/Gilbert, and numerous nearby restaurants and shops. Many found it a practical base for family visits and local events.

Related guest reviews

10

PATRICIA GAIL

28 Apr 2024

·

Stayed 4 nights

Great central location and nicer than expected. Would stay again.

8

Don

7 Oct 2023

·

Stayed 4 nights

Convenent to everything we were doing while in the Chandler area.

8

Colleen

27 Aug 2025

·

Stayed 2 nights

It’s very convenient to Sun Lakes where my mom lives. There are food options within walking distance. I didn’t like that parking wasn’t free. Staff was excellent.

8

Rick

28 Feb 2025

·

Stayed 1 night

Great location for things in and around the south Phoenix metro area.

10

Kevin

16 Dec 2024

·

Stayed 1 night

Great location, safe and clean.

10

Kimberly

12 May 2024

·

Stayed 3 nights

We were in town for our son’s ASU graduation. We needed some place between the venue and family and this location was perfect. It was quiet and clean in a safe neighborhood.

10

Joe

7 Sept 2023

·

Stayed 2 nights

Great area to stay and great customer service

10

Brett

7 Oct 2024

·

Stayed 3 nights

Location is convenient to areas of Chandler and Gilbert we were visiting.

10

MARK

6 Apr 2025

·

Stayed 4 nights

Property located in a great area with access to shops and supermarkets. Area is very good for active individuals with walking trails and bike paths.

10

Jennifer

25 Aug 2025

·

Stayed 3 nights

I LOVED this property! I would definitely return. The staff was friendly. The room was nice. The pool was nice. The convenience was THERE! It was close to a lot of restaurants. The only thing I didn't like was the parking. You had to put a parkings pass in your window and I think there was an additional fee. Even the Breakfast was nice and tasty with real bacon!

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Dining

Breakfast is available for purchase; quality ranges from tasty to mediocre and prices are often cited as high. Multiple reviews report the restaurant/bar closed or limited hours; when open, bar service receives compliments.

Related guest reviews

8

Abraham

11 May 2025

·

Stayed 3 nights

Was sad to see the bar and grill was no longer being used.

10

Erica

28 May 2023

·

Stayed 4 nights

Nice hotel with wonderful staff. The breakfast was so good also. Nice bar if you want a drink and dinner available.

4

Bonifacio

5 Jan 2025

·

Stayed 1 night

Did not like that breakfast was not included. We decided to pay for the breakfast extra @16.99 and it was not good. Way overpriced! For the quality and selection of food.. it should have just been free.

8

Riley

26 Jan 2025

·

Stayed 1 night

Hotel was decent, advertised "breakfast" however the breakfast cost $16, and the check in clerk was super rude rude. Huge turnoff for a $200 room.

8

Mike

22 Aug 2025

·

Stayed 4 nights

I did not spend much time at the hotel but while I was there, it was fine. Just wish they had breakfast included in the price. Other hotels in the area for the same price point do include it.

2

MAURICE

9 Mar 2025

·

Stayed 2 nights

When checking in front desk clerk informed us there is a 5.00 per day parking fee.When we checked out that fee turned out to be 12.00 per day .Also when checking in we were informed the restaurant and bar are closed indefinetly.Arriving to our room the sink water faucet blurted out air then began running brown dirty water.I notified front desk and they informed me to let it run for a while to clear up, apparently water system was down.Over priced insult is what I call this place.Surprised Holiday Inn at Ocotillo fell below a Motel 6 standards .I give this Hotel a big thumbs down and a middle finger up.

10

Jennifer

22 Jun 2023

·

Stayed 1 night

The staff at check in were super accommodating and friendly! We were able to check in early to be able to enjoy the awesome outdoor pool. Hot breakfast in the morning was excellent! Overall great value!

10

Lezlie

14 Jan 2025

·

Stayed 3 nights

The stay was great, staff great but no notice the restaurant and bar shut down. Also I was charged for parking with was not mentioned

8

Jeffrey

27 Jan 2025

·

Stayed 7 nights

The stay in a whole was good. I didn’t like the idea of paying for parking every day in a suburban area with lots of area. The staff was friendly especially maintenance. I’m sure because of staffing the restaurant was closed except for breakfast. In other properties like this one is was free. Room was nice and housekeeping was efficient.

8

Barb

3 Jun 2025

·

Stayed 5 nights

Very clean and friendly. Was disappointed to find out upon arrival that there is a daily parking charge and that breakfast was not included for all guests. Both of these are fine but should be called out more clearly on the website.

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Month	Average price
January	US$134
February	US$184
March	US$205
April	US$189
May	US$215
June	US$101
July	US$107
August	US$89
September	US$106
October	US$119
November	US$145
December	US$117

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $142	17 $146	18 $83	19 $83
20 $83	21 $83	22 $83	23 $83	24 $83	25 $83	26 $83
27 $83	28 $83	29 $83	30 $83

Su	Mo	Tu	We	Th	Fr	Sa
				1 $128	2 $128	3 $128
4 $124	5 $128	6 $128	7 $128	8 $128	9 $124	10 $127
11 $127	12 $128	13 $128	14 $128	15 $128	16 $128	17 $128
18 $115	19 $128	20 $128	21 $128	22 $128	23 $272	24 $191
25 $121	26 $128	27 $128	28 $128	29 $128	30 $128	31 $128

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Standard Room, 2 Queen Beds, Accessible (Communication)

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed

Suite, 1 Bedroom

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Phoenix/Chandler by IHG

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Prices for upcoming dates