Name: SureStay By Best Western Phoenix Airport
Address: 3037 E Van Buren St, Phoenix, Arizona, United States of America, Phoenix, Arizona, US
Price range: US$66–US$143 per night
Rating: 7.6

What guests think

At SureStay Hotel by Best Western Phoenix Airport, travelers highlight its convenient airport location with a free hourly shuttle, recently renovated and generally clean rooms, and motel-style exterior entries with well-lit parking that feels monitored.

Many reviews caution that the surrounding neighborhood feels sketchy with little within walking distance. Noise from thin walls, outside activity, or loud AC is reported, and some dislike the small pillows or occasional maintenance issues. Breakfast is a simple continental spread, while service is often friendly but policies like early check-in fees, no bag storage, or strict refunds frustrate some. Best suited for short, budget-friendly airport stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free on-the-hour airport shuttle is widely praised and convenient. Renovated, exterior-entry property with a small pool and well-lit parking; some note there is no elevator.

Related guest reviews

8

Jeffrey

4 Sept 2025

·

Stayed 1 night

Great place ,the pool was really nice,the area outside the hotel was not a good neighbor..

10

Ken

28 Oct 2025

·

Stayed 1 night

What a gem. This place is spotless. Great location for the early flight out of Phoenix. Preoperly remodeled from what I can see. The lot is very well lit, so trust the property.

8

Crystal

21 Oct 2025

·

Stayed 1 night

The parking area was well lit and clean. The room seems like it was recently redone, it was clean and well maintained. The rooms were quiet as well which was nice.

10

Mary

10 Oct 2025

·

Stayed 1 night

Great schedule for the airport shuttle.

10

Ron

23 Oct 2025

·

Stayed 1 night

Front desk very friendly. Lobby clean. First thing we noticed was how clean the outside was. Sidewalks and parking lot.

10

Melanie

18 Nov 2025

·

Stayed 1 night

Nice room and helpful staff. Shuttle to the airport worked perfect for us.

10

Patricia

21 Oct 2025

·

Stayed 1 night

The shuttle was excellent, very helpful and most courteous drlver.. Lovely comfortable bed, enjoyed relaxing by the little pool, nice clean area.. Only down side for us was there was an ice machine right outside our lower floor door so constant flow of guests throughout the night. Also the machines noise generally making the ice and it falling into the dispenser did disturb us… but were light sleepers, if you can sleep through anything then it won’t be a problem..

10

Paula

10 Aug 2025

·

Stayed 1 night

Comfortable bed, nice clean pool

10

Denise

1 Sept 2025

·

Stayed 1 night

Close to the airport and free shuttle.

10

Candace

12 Apr 2025

·

Stayed 1 night

Easy stay for a layover at the airport. The room was clean & modern, I was impressed. Make sure you get to the lobby at the time they tell you to because the shuttle was every hour and I thought it was every 20 minutes. The shuttle was a great feature though and I was happy with my stay.

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Cleanliness

Reviews commonly describe rooms and grounds as very clean after the renovation. A minority report issues like inconsistent housekeeping or pests.

Related guest reviews

6

Kaydence

8 Nov 2025

·

Stayed 4 nights

Housekeeping wasn’t that good

10

Ottilia

8 Aug 2025

·

Stayed 1 night

Clean rooms and bathrooms

2

Christopher

2 Nov 2025

·

Stayed 2 nights

Poor cleaning, they just took off the trash and put clean towels, nothing rose because “our stay was too short”

10

Wai

5 Nov 2025

·

Stayed 1 night

The room was large, very clean and the property was well lit at night - perfect for a short stay and close to the airport

10

Gadi

2 Aug 2025

·

Stayed 1 night

It is very clean and very well taken care of

2

Renita

23 Aug 2025

·

Stayed 4 nights

During the first night’s stay we received a horrible shock that the bedding was dirty, had not been changed…when pulled back the comforter to lie under the flat sheet, there was hair everywhere. The area around the hotel was not at all safe and to our surprise the hotel is actually more of a motel since all rooms are outdoors not inside one building with an elevator.

10

Donald

21 Jul 2025

·

Stayed 1 night

This is a great, safe place to stay either coming to or going from Sky Harbor. You can't beat the price, and the rooms are updated and spotless.

2

Aref

8 Oct 2025

·

Stayed 1 night

I had one of the worst hotel experiences here. When I checked into my first room, I found cockroaches in the bathroom. I immediately asked to change rooms, and the staff moved me to another room. Unfortunately, as soon as I entered, a large lizard ran under the table. When I reported this, the receptionist apologized and gave me another room on the other side of the property. By that point, I’d lost trust in the hotel’s cleanliness and asked for a refund, but they said my reservation was non-refundable. I ended up booking another hotel near the airport instead — losing several hours and about $100, but at least I avoided bringing cockroaches or bedbugs home. Recommendation: Stay away from this place unless you don’t mind sharing your room with insects and reptiles.

10

Kathleen

23 Nov 2025

·

Stayed 1 night

Great place to stay while waiting for flight. Very clean! Comfy bed, close to airport. Very nice check in staff. They let us view the room before renting.

8

Karen

23 Nov 2025

·

Stayed 1 night

Very clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are updated and simple with comfortable beds, large TVs, and in-room fridge/microwave. Several mention thin walls and exterior noise or loud AC, plus small or firm pillows and occasional squeaky beds.

Related guest reviews

2

Sambath

8 Jun 2025

·

Stayed 1 night

The bed was horrible, it felt completely unstable, & it was really squeaky & loud from the simplest toss & turns throughout the night. The sheets also looked & felt like they were shower curtains. I do not ever plan on staying here again fortunately.

8

Sylvia

29 Oct 2025

·

Stayed 1 night

Great room for catching an early flight at the airport! The pillows were awful but that’s my only complaint. I like squishy pillows and these were too firm! Clean, quiet. Good shuttle.

6

Devin

24 Jul 2025

·

Stayed 1 night

No real pillows, bed uncomfortable, loud.

10

Mikiko

19 Nov 2025

·

Stayed 1 night

Easy check-in and out. Clean room. We stayed in a 1st floor, so we felt little noisy from people walking in and out in upstairs room...

6

Jennifer

9 Oct 2025

·

Stayed 1 night

The room was clean. The air conditioner kept the room comfortable but was a little noisy.

10

Tara

19 May 2025

·

Stayed 3 nights

Room was nice, clean, and modern. Bed was super comfy, and I’ll definitely stay again

10

Daniel

15 Mar 2025

·

Stayed 1 night

Nice place, but the walls were paper thin. I could hear every word the people next to us were saying. Noises from outside were loud as well. More than usual I’d say as I travel a lot. I’m glad I had ear plugs.

8

Jude

30 Oct 2025

·

Stayed 2 nights

Great place for the price. Clean rooms and comfy beds. Looked to be remodeled on the inside. Surrounding area Not so great but i didnt notice any undesirables floating around in the lot.

6

ALAN ANDREW

23 Oct 2025

·

Stayed 7 nights

Room was clean with a nice comfy bed. Friendly staff but the walls were very thin, plasterboard. You could hear people in the other rooms even with earplugs. Breakfast was very limited. I heard traffic from very busy road nearby at all hours plus obviously planes and also trains beeping horns. So good points and bad points, I wouldn't stay again due to lack of sleep.

6

Pam

27 Nov 2025

·

Stayed 1 night

The shuttle service was great. The room was clean and beds were comfortable The rooms are not well insulated and you can hear your neighbors when they talk. If you’re looking for a clean, inexpensive place to stay, it’s fine.

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Service

Staff are often friendly and helpful, and shuttle drivers get praise. Some guests experienced curt service or strict policies (early check-in fees, no bag storage, inflexible refunds) and occasional check-in or payment hassles.

Related guest reviews

2

Devon

21 Nov 2025

·

Stayed 1 night

My flight was delayed due to weather alerts and ultimately canceled & rerouted to a different city, but the hotel wouldn’t budge on refunding my booking even when Hotels.com contacted them on my behalf. Never experienced this level of inflexibility/irrationality before & will avoid at all costs moving forward.

10

Marilyn

17 Oct 2025

·

Stayed 1 night

We were not able to eat breakfast because we took the shuttle to the airport at 6 AM. The young man who drove the shuttle was very, very good. He had a good sense of urgency and got the passengers in and out of the shuttle quickly. Desk staff not real friendly. I would encourage them to smile — it doesn’t cost anything and it goes a long way for a positive guest experience

6

Nitin

3 Aug 2025

·

Stayed 1 night

Decent stay, although the person in the front desk was not very helpful. Asked for late check out by just a few minutes which was denied. Also asked if I could store my bags there for a few hours which was also denied as "the hotel does not store bags". No hotel I have ever been at up to this point has ever refused to store my bags.

6

Howard

17 Apr 2025

·

Stayed 1 night

Stayed in a large, spacious room that looked recently remodeled. Arrived in a Uber ride in plain sight of the front desk. Reserved ahead, so it was paid in advance. Not a late drop in. Desk clerk was courteous. However, he gave me a room that was over 200 yards away and upstairs. He could see from my ID that I was 70 years old and I had three bags. So, to make it to my room plus a round trip to the front office to get something cold to drink, and check out the next day, I had to walk with luggage over 800 yards. That's almost one half mile! They need training on courtesy and problem solving.

6

David

20 Oct 2025

·

Stayed 1 night

Earl check-in not allowed without surcharge and room upgrade charge. Thats ok —just store your bags here ? No, no storage either! How conveniently the lack of storage encourages the two up charges!

4

Jim

28 Apr 2025

·

Stayed 1 night

We asked for an early check-in and it cost us an extra . The front desk clerk was not very accommodating at all and even brushed us off when we said that we would call Best Western head office. We were able to get an early check in at no extra cost close by through the Hotels.com website, but she would not refund us . I was not not happy at all with the service.

10

Raquel

19 Nov 2025

·

Stayed 1 night

Very friendly staff, easy check in, very clean and comfortable room

2

Tracy

10 Nov 2025

·

Stayed 1 night

I did not stay there. I had PREPAID the room. When I got there and presented my ID and cc I was told they did not accept my cc. What?!? Do They had already taken my money mind you. I was told they had to refund me and I would have to pay another way. Ummm. No, no I would no. That is the most stupidest thing I have ever heard of. You already have my money and you want to give it back to me? OK I will go somewhere else. Thank you.

8

Randall

15 Nov 2025

·

Stayed 4 nights

Friendly and helpful desk staff

10

Brion

11 Oct 2025

·

Stayed 1 night

Very nice room and easy check-in. The guys at the front were great. The parking lot was well lit and I felt very safe. Parking was good because I think a lot of people take airport shuttles to there so it’s pretty open. The room was set up really nice and I appreciate The thoughtfulness of the hanging up space and the luggage space.

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Location

Very close to PHX and convenient for early or late flights. Many caution that the surrounding area feels sketchy with little within walking distance, so most guests drive or stay on property.

Related guest reviews

2

Terra

7 Jul 2025

·

Stayed 1 night

Did not stay here. Enformed by guest that the neighborhood was not good and be careful. Tried to get reservation canceled but no luck. We stayed somewhere else. I will say the motel had a clean outward appearance, the lobby was clean and recently updated but lots of vagrants walking around and sleeping in the streets. Not gated so we left.

8

Richard

6 Jul 2025

·

Stayed 1 night

The area of town was not the best, there weren’t any places to eat nearby.

8

Paloma

17 Nov 2025

·

Stayed 1 night

For a converted motel in a sketchy area it's pretty amazing. Clean and modern. It's a bit pricey but that could just be the city.

6

SHANNON

23 Nov 2025

·

Stayed 1 night

Very close to the airport and don't have to get back on the highway to get there.

8

Pat

15 Oct 2025

·

Stayed 1 night

Easy hotel to for airport access. But the area the hotel is in is very sketchy. I thought the price was reasonable and the rooms were clean but this isn't the kind of place you want to take your kids.

8

Joanne

9 Jun 2025

·

Stayed 1 night

Close proximity to PHX airport

6

Anne

12 Jul 2025

·

Stayed 1 night

Bed was comfortable and room was clean. Terrible location. Industrial area with nothing around but a dollar store. No restaurants. The air conditioner made a terrible noise all night so neither my husband nor I could sleep.

8

Sandi

19 May 2025

·

Stayed 1 night

The hotel is in a different area I wouldn’t leave it other than in a vehicle

8

barb

23 May 2025

·

Stayed 1 night

Clean. Convenient to airport. Efficient check in. Located in a bad neighborhood- a lot of homeless.

8

Bryan

13 May 2025

·

Stayed 3 nights

I was a little concerned upon arrival, but the staff and property refurbishment along with the many cameras for security quickly caused that to subside. Excellent stay, Great price,and close proximity to the airport, ASU- Tempe, and the downtown Phoenix Area. Restaurants were just a short driving distance away.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is a basic continental setup with limited options and usually no hot items. Some guests found it adequate, while others were disappointed; nearby dining typically requires driving or delivery.

Related guest reviews

6

John

20 Nov 2025

·

Stayed 1 night

Room was in fair condition. The breakfast option werre poor.

10

Ronald

26 Sept 2025

·

Stayed 1 night

Clean and friendly. Decent continental breakfast. Good shower.

8

Gregory

17 Nov 2025

·

Stayed 2 nights

The room was clean and well appointed, ample parking. The property was well maintained. The only slight negative was the Continental Breakfast, not many offerings. It was clean well maintained though. Great place if you’re flying out.

8

Reed

26 Aug 2025

·

Stayed 1 night

Good inexpensive option very close to Phoenix airport. Rooms fairly new, nothing special but clean and comfortable. Basic free breakfast (no hot food).

8

David

22 Oct 2025

·

Stayed 1 night

Breakfast was fresh but not too much choice

6

Robert

29 Apr 2025

·

Stayed 1 night

Breakfast left a lot to be desired. There was no protein available, not even peanut butter, cream cheese or even butter for the bagels. No eggs whatsoever. As a diabetic I was appalled that everything available was loaded with carbohydrates and sugar. Compared with other Best Westerns i stayed at this week this place was lacking in the food dept

10

Joanne

18 Sept 2025

·

Stayed 1 night

Put us in a quiet room as requested. Rooms look recently refurbished. Large TV and a comfy chair. No eggs or meat at breakfast but many other choices.

6

ALAN ANDREW

23 Oct 2025

·

Stayed 7 nights

Room was clean with a nice comfy bed. Friendly staff but the walls were very thin, plasterboard. You could hear people in the other rooms even with earplugs. Breakfast was very limited. I heard traffic from very busy road nearby at all hours plus obviously planes and also trains beeping horns. So good points and bad points, I wouldn't stay again due to lack of sleep.

10

David

12 Jun 2025

·

Stayed 1 night

Great price, very clean rooms, great breakfast. Very close to airport. Very shady area no walking around.

8

Lauren

19 May 2025

·

Stayed 1 night

Very clean hotel by the airport. Not in a great neighborhood, so definitely not a place to stay for extended periods of time. Lots of parking and pool is heated for chilly Phoenix nights. There is an airport shuttle, which is very helpful. Breakfast was fine, but you can't take anything back to your room and they literally lock up stuff at the minute it's over.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$109
February	US$161
March	US$186
April	US$137
May	US$90
June	US$71
July	US$66
August	US$67
September	US$87
October	US$118
November	US$107
December	US$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $73	16 $66	17 $81	18 $116	19 $116
20 $82	21 $82	22 $66	23 $66	24 $99	25 $116	26 $89
27 $68	28 $66	29 $71	30 $71

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $80	3 $82
4 $72	5 $91	6 $80	7 $82	8 $82	9 $118	10 $117
11 $116	12 $82	13 $81	14 $81	15 $81	16 $116	17 $116
18 $98	19 $80	20 $80	21 $80	22 $125	23 $142	24 $142
25 $143	26 $133	27 $142	28 $142	29 $80	30 $89	31 $89

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay By Best Western Phoenix Airport

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Prices for upcoming dates