Embassy Suites by Hilton Phoenix Scottsdale

Breakfast is a 10/10, staff is super friendly and room was nice and clean. everything was great about this hotel but, the bed I would give 4/10 other then that everything was good.

This was a wonderful hotel stay! Everything was great! The bed was comfy. The room was clean. The breakfast options were better than any other buffet of any other hotel I've ever stayed in and I've stayed in quite a few! The fact that you had actual cooks on hand to make breakfast to order was perfect! The staff was nice. Kelsey greeted us upon arrival and she was so polite and welcoming! Great first impression of the hotel! I would definitely stay here again. I have only 2 suggestions for this property: 1) our tub was an awful sight. It needs reglazing or resurfacing really bad. However, I would suggest modernizing and turn the whole thing into a walk-in shower. 2) remove the palm trees hovering over the pool. Bits of the trees constantly fall into the water, so it's not the best place for those trees, especially since no one is there constantly cleaning it out. Other than those 2 suggestions, superb stay!

Very clean, pool was a little cold but the sun helps it be warm

The room is good and the breakfast is great staff is amazing and also helpful and pool wasn't packed i would definitely recommend also if you like golfing great course and driving range more towards adults having fun then kids also has a bar downstairs

On our first morning, there was a large cockroach beside the toilet. Tried to kill it (or corner it to take a picture) but it ran under the sink/cabinet and seemed to disappear. Told the front desk rep on our way to breakfast and asked to have the room treated for roaches. He didn't seem surprised, did not offer us a different room or any additional amenities, and said he'd take care of it. (Don't know what if anything was done but we did not see it again.) We had trouble with the toilet not flushing thoroughly, the tank was not filling properly. We requested delayed check-out on our last day to enjoy the pool before heading to the airport and were permitted an additional hour. However when we tried to enter our room to shower and pack, the key had already expired. We went down to the front desk to secure a working key. These concerns were disappointing because I travel to the area for business twice a year and think of this hotel as my 'home away from home'. Love the pool area, the cooked breakfasts, the food available on site in the evening if needed, the relaxing happy hour and veggies/dip. The staff is friendly and helpful. Will try again next fall and hope we don't ancounter problems with bugs, plumbing, or front desk communications.