Name: Comfort Inn & Suites Phoenix North - Deer Valley
Address: 17017 North Black Canyon Highway, Phoenix, Arizona, United States of America, Phoenix, Arizona, US
Price range: US$31–US$106 per night
Rating: 7.05

What guests think

Reviews of Comfort Inn & Suites Phoenix North - Deer Valley describe a budget stay with friendly staff and decent breakfast, alongside repeated concerns about cleanliness, dated conditions, and a sketchy surrounding area near the I-17.

Positives include easy freeway access, nearby dining and stores, and some clean, quiet, comfortable rooms. Recurring issues include dirty or worn interiors, intermittent hot water and A/C performance, and facilities problems such as closed or dirty pools, out of order hot tubs, and malfunctioning elevators or ice/vending machines. Overall, expect a convenient but rough around the edges stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities often feel run down: the pool and hot tub are frequently closed or dirty, and there are reports of malfunctioning elevators, ice/vending machines, and unsecured exterior doors. Parking can be limited and some guests noted dark or confusing access.

Related guest reviews

8

Justine

16 Sept 2023

·

Stayed 1 night

Checking in was easy, front desk lady was quick. However, I was told that parking was limited and if there were no spots I would have to park off the property and might get towed. The elevator was sketchy and made weird noises when it was moving and it was hot. Walking down the hall it smelled kind of like urine. The room looks nice but it has a strong smell of some sort of adhesive like the floors were just redone. Pretty sure I saw a prostitution exchange outside of the hotel so that was concerning especially since I had kids with me. The area is kind of sketchy

2

Deanna

15 Sept 2025

·

Stayed 1 night

Rarely write a review but this hotel appears better rated than it is. Arrived and elevator not working so used stairs, door to outside stairs not closing properly so anyone could enter upper level rooms. The pool was murky with green tinge so kids couldn’t swim. Toilet wouldn’t flush or ran water nonstop. Breakfast lady was happy cause ice machine had been broken for 2 months but just got fixed. The area is swamped with homeless , not hotel fault but their security of no locking outer door was scary. What pushed me over edge was breakfast starts at 7am and I went in at 6:50 to get milk for my daughter who had a soccer game and we had to leave at 7 to get to it. The lady at front desk was EXTREMELY rude and said that breakfast starts at 7 but it was the way she said it. So after all the things that were wrong they couldn’t allow me to get milk that was sitting out for my daughter? Very poor attitude of worker. Will never stay here again will go to my tried and true Sleep Inn Mayo Clinic location.

4

Denise

10 Mar 2025

·

Stayed 3 nights

The hot water took so long to start working, and when it did work it only last for 5mins. The pool and jacuzzi were out of service.

8

Susan

7 Nov 2023

·

Stayed 3 nights

The hotel was fine - nothing spectacular but clean and comfortable. Our room was right next to the pool and spa so kinda noisy. The only real negative is that it is very difficult to get into and the parking is insufficient. It is hidden behind/between other businesses and does not have enough parking.

8

Cindy

15 Sept 2024

·

Stayed 2 nights

Good breakfast. Parking is limited

2

mc

23 Mar 2025

·

Stayed 2 nights

Leaking roof wires, exposed from the ceiling no pool or Jacuzzi available shut down by the city and they would not give me a refund when we did not. They our second night.

2

Derek

6 Oct 2024

·

Stayed 3 nights

We had to demand a full cash refund. The pool was abandoned on maintenance for months. Green water in both the pool and Jacuzzi. Floating condoms and diapers. It was gross. The front desk woman was an idiot and didn't care at all to communicate. The place is ran by scum. I called before booking to ask about paying with tap and is the rooms all renovated. They didn't mention the swamp for a pool. Brought kids with me so that hotel was useless. Front desk when arrived said we cant pay with tap. Theres no option to pay online after you choose to pay at property, big mistake and flaw. They wanred to charge 250 cash incidentals deposit or 100 on card. They needed the physical card which means their place was ghetto, red flag #2. She wasked if we wanted to cancel and rebook. Why. It was 9pm and we know rebooking takes an hour to wait for expedia to send the booking. She didnt say we can pay cash. Just ridiculous. Kids needed beds so we went to the room and it was perfectly renovated and clean. The ice mqchine of course full of dirt and hair. We had to leave and got a refund. When we mentioned the pool being a green gross swamp they had no response. Just do yiu want a refund. The management in the morning was talking on the phone with another customer. Lied to them saying an older lady doesnt work here. But we talked to that lady whos been working there when it was a different name motel before it was called comfort inn. And they smiled when they lied. Avoid this place !

8

Basilio

8 May 2024

·

Stayed 1 night

Small parking lot

8

Stephen

30 Oct 2023

·

Stayed 3 nights

Hot Tub was out of order - I stayed for the Hot Tub and Pool... so not happy about that.

2

Megan

8 Sept 2025

·

Stayed 1 night

Horrible customer service, overnight staff refused to help us when we asked for a different room due to air conditioning not working and room reeking of cigarettes. We were told that the hotel was full (even though she didn’t even get up to check to see if a room was available) refused to find us an air freshener for the smell stating she’s “overnight and doesn’t know where housekeeping keeps anything” When we asked for a trash can for our room she stated I don’t know where to find one for you and then proceeded to empty out a trash can behind the desk and hand us that one. Complained and made rude remarks the entire duration of our conversation. The ice machine has been broken for 2 months and the vending machine to buy waters, other drinks, and snacks was broken and unable to accept payment. No washcloths in our room, when we asked housekeeping for some they told us we (my husband and I) that we had to share one washcloth. Visible urine stains on the carpet from previous pets stays. The managers fought against giving us a refund but thankfully hotels.com advocated for me and we were able to at least get a partial refund despite the horrendous customer service and quality of the room.

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Cleanliness

Cleanliness is inconsistent, with repeated reports of dirty carpets and hallways, strong odors, mold/mildew, and occasional pests (roaches/bedbugs), while some guests did find rooms clean.

Related guest reviews

6

Mary

17 Jan 2025

·

Stayed 3 nights

Room carpet was dirty and stained. Homeless around the property

4

Phillip

17 Nov 2023

·

Stayed 7 nights

Carpet was filthy. Blood stains on pillow and sheets. When room was "cleaned" just emptied trash and left towels. Didn't even make the bed. Not a place I would stay again.

4

Carla

14 May 2024

·

Stayed 1 night

EXTREMELY dated room; broken down/worn out mattress; floors were absolutely filthy. Bathroom ceiling had clear wood rot, and mold stains.

6

Kathryn

22 Nov 2024

·

Stayed 1 night

Im not sure how this place has the rating that it does. It was so incredibly dirty. The mattress itself had a huge blood stain, hair in the bathroom, filthy carpets and toothpaste all over the bathroom vanity.

2

Edgar

23 Nov 2025

·

Stayed 2 nights

Room smelled bad! All the furniture was old, broken dirty! Dirty sofa bed, broken bed, broken chair horrible lighting, dirty horrible pillows will never use again!

2

Senye

15 Apr 2025

·

Stayed 2 nights

I encountered several different issues. The staff was nice offered us a second room , but still due to same issues, of cleanliness , my family and I did not stay.

6

Heather

8 Mar 2025

·

Stayed 1 night

Mold on ceiling in shower area. Funny smell to the room

4

Rikard

8 Nov 2024

·

Stayed 1 night

There were cockroaches in the bed

2

Misty

11 Nov 2024

·

Stayed 2 nights

Bad neighborhood, room smelled of mold and smoke. Stains in carpet, walls either dirty or mismatched paint. Stains in ceiling above bed. TV remote didn’t work. Shower was old. Bed was comfortable!

2

Michael

30 Aug 2023

·

Stayed 1 night

Checked out after a few hours due to bedbugs. They refunded my payment.

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Rooms

Rooms are dated with mixed comfort and noise; highway facing rooms can be loud, yet others found them quiet with comfortable beds. Layouts vary, and some furnishings feel worn.

Related guest reviews

8

Niraj

3 Apr 2024

·

Stayed 1 night

Good room, clean beds. Bathroom can use an upgrade. Safe parking.

10

Maria

9 Dec 2024

·

Stayed 1 night

It was perfect. They allowed us an early check in which was convenient. We were in town for a soccer tournament. It was very quiet although we were literally next to the freeway. It was behind us. Absolutely zero noise. The handle on the shower faucet was a little loose but no biggie. We lived thru it lol. The price was beyond reasonable. We would stay here again. Comfy beds. Pillows and bedding. Breakfast was good. Don’t expect Dennys guys, this isn’t the Denny’s hotel, lol. The staff was sweet. We were very happy and our family was safe. We had zero issues.

10

Allan

22 Sept 2024

·

Stayed 4 nights

Was a nice quiet stay

8

Betsy

21 Apr 2024

·

Stayed 1 night

It was clean and safe. Those are the top things I look for. Breakfast was good (pretty much the same as what you see for hot breakfast offerings). The sink area was very tight with little room to set stuff. But for one night, it was good enough. Convenient location after an odd parking lot entry.

8

Lisa

18 Apr 2025

·

Stayed 1 night

Homeless around the hotel both day and night. Floors were sticky. Bed was very uncomfortable, we could feel the springs in the mattress.

8

Ward

27 Apr 2025

·

Stayed 2 nights

This was the second time I’ve stayed here. It’s easy to get on and off the highway. It’s clean and the rooms are good except for some finishes. The bathroom wall and ceiling needed plaster and paint; seems odd given how decent the rest of the room seemed. The staff were friendly and breakfast is good.

8

Cathy

25 Sept 2024

·

Stayed 1 night

Nice location. The outside lighting needd to come on sooner. It looks very dark abd unsafe otherwise. Tbe other guess slam their doors close. It noisy until around 11:00pm. Traffic can be heard 24 hours a day. But I always enjoy my stay.

6

Monica L

11 Mar 2025

·

Stayed 1 night

Quiet and clean ok stay

8

Raymond

2 Oct 2025

·

Stayed 1 night

Only significant distraction was our room faced I-17 and the traffic noise finally died down around 2am

4

Connie

18 Mar 2023

·

Stayed 1 night

Mattress had wires sticking out. Very uncomfortable bed.

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Service

Service is mixed: many guests praise friendly, helpful front desk and breakfast staff, but others report rude interactions and slow or unhelpful responses to issues.

Related guest reviews

2

Deanna

15 Sept 2025

·

Stayed 1 night

Rarely write a review but this hotel appears better rated than it is. Arrived and elevator not working so used stairs, door to outside stairs not closing properly so anyone could enter upper level rooms. The pool was murky with green tinge so kids couldn’t swim. Toilet wouldn’t flush or ran water nonstop. Breakfast lady was happy cause ice machine had been broken for 2 months but just got fixed. The area is swamped with homeless , not hotel fault but their security of no locking outer door was scary. What pushed me over edge was breakfast starts at 7am and I went in at 6:50 to get milk for my daughter who had a soccer game and we had to leave at 7 to get to it. The lady at front desk was EXTREMELY rude and said that breakfast starts at 7 but it was the way she said it. So after all the things that were wrong they couldn’t allow me to get milk that was sitting out for my daughter? Very poor attitude of worker. Will never stay here again will go to my tried and true Sleep Inn Mayo Clinic location.

10

Donald

28 Aug 2025

·

Stayed 2 nights

Staff are polite and courteous. The breakfast was more than I thought. Make your own waffle. Scrambled eggs with fried potatoes. Yogurt, fruit juice and coffee. I enjoyed my stay here.

8

DOUG

14 Nov 2025

·

Stayed 2 nights

Clean room, comfortable bed,quiet and excellent staffing at the front desk.

6

Danny

16 Oct 2024

·

Stayed 4 nights

Staff was very nice overall. Location was convenient for hospital visits. Only issue we had was at checkin, the room we booked through Expedia wasn’t available so we had to take a smaller room. We decided to stay in that room to avoid the hassle of moving the next day. They did offer the bigger room for the next few nights or a discount. We decided to take the discount.

10

Maria

18 Jun 2025

·

Stayed 5 nights

Housekeepers are very good at cleaning your room. Food is good in the morning. Very nice staff place clean Anna at the front desk is very nice.

2

Jonathan

29 Oct 2023

·

Stayed 1 night

The room I was assigned at check in was non usable. The mattress was bare and stood up against a wall. There was an industrial fan aimed at the bed apparently trying to dry it out. When I returned to the front desk for a different room, I was told there were no other rooms available and was offered a refund. I then asked if there were any rooms with reservations but who hadn't checked in yet, and was told there were. So I asked why I was being 'bumped' rather than someone who wasn't actually at the hotel already. I was told those other reservations were pre paid, but I reminded her that my credit card was already swiped so mine was too. She refused to be of any further assistance so I asked for the manager on duty. The manger wasn't on property and preferred to hide behind text messages between her and the front desk staff. When I asked for the manger to call me, I was told "she has kids" and this was the manager's personal time. Yet she had no problem texting back the employee immediately. Ultimately I had no choice but to request a refund (which I'm sure will take 7-10 days to reverse on my credit card) and left. Staff at this hotel are absolutely incompetent. Ultimately I booked a room at a nearby Marriott Courtyard since I have lifetime platinum status with Marriott. I won't be returning to Comfort Suites again if I have any other option.

10

Yu Tea

14 Dec 2024

·

Stayed 1 night

Clean, friendly staff

2

Bobbie

3 Mar 2025

·

Stayed 1 night

The front desk attendant was very rude. She checked my daughter-in-law in on my reservation and told me I did not have a reservation, I showed her my confirmation from Hotels.com, she continued to argue. My DIL had to pay to check me in. Our keys did not work, the people next door said they had to switch rooms for the same reason, so the hotel knew the battery was dead but kept making us try different cards, took an hour to get in our room. My DIL's room had no hot water until midnight. My other in-laws room had blood on the curtains. The pool was filled with leaves. The breakfast looked like boiled sausage and potatoes. How can someone ruin coffee? It was watery with a filmy look. This is the first time I have complained about a hotel. I will be writing a formal complaint to the management.

2

Megan

8 Sept 2025

·

Stayed 1 night

Horrible customer service, overnight staff refused to help us when we asked for a different room due to air conditioning not working and room reeking of cigarettes. We were told that the hotel was full (even though she didn’t even get up to check to see if a room was available) refused to find us an air freshener for the smell stating she’s “overnight and doesn’t know where housekeeping keeps anything” When we asked for a trash can for our room she stated I don’t know where to find one for you and then proceeded to empty out a trash can behind the desk and hand us that one. Complained and made rude remarks the entire duration of our conversation. The ice machine has been broken for 2 months and the vending machine to buy waters, other drinks, and snacks was broken and unable to accept payment. No washcloths in our room, when we asked housekeeping for some they told us we (my husband and I) that we had to share one washcloth. Visible urine stains on the carpet from previous pets stays. The managers fought against giving us a refund but thankfully hotels.com advocated for me and we were able to at least get a partial refund despite the horrendous customer service and quality of the room.

10

Christina

4 Oct 2024

·

Stayed 6 nights

The girls during the day were very pleasant and friendly. The gentleman at nitewas also very nice. I believe his name was Nick. There was a spider on my wall and he walked over to my room without question. Also the woman takin care of the breakfast made sure we had enough to eat. And kept it clean. My stay was comforting.

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Location

Convenient off I-17 with easy driving to restaurants and stores, but many note a sketchy feel with visible homeless activity and occasional security concerns around the lot. Good for road access, less so for walking.

Related guest reviews

8

Ricky

25 Mar 2024

·

Stayed 4 nights

Stayed there last year. Seemed a bit less maintained than before. Seen several homeless sleeping on sidewalk across parking lot at empty businesses. That building was not empty last year. Made ya be more aware at night when coming in but still felt relatively safe.

6

josh

27 Jan 2025

·

Stayed 2 nights

Next to the highway but a bad area to be in

8

Shivender

3 Aug 2024

·

Stayed 1 night

it's affordable and was convenient for me. The location access is little challenging, but not bad.

8

Terry

19 Nov 2024

·

Stayed 1 night

Property is nice, some freeway noise. 4 very close restaurants

8

Karen

11 Sept 2025

·

Stayed 1 night

Good hotel in a sketchy area, the girl in the front desk was friendly, breakfast was simple but tasty (waffles, eggs, bacon, bagels, cereal, coffee, juice, yogurt, apples and bananas), the room was comfortable, very close to a Costco and a Walmart

8

Janet

21 Mar 2024

·

Stayed 1 night

Older property, good location

8

Cathy

17 May 2025

·

Stayed 1 night

The location is everything. Just remember to be safe and protect your property.

8

christina

9 Oct 2023

·

Stayed 4 nights

The rooms are out dated they need a renovation and I think more dining near by

10

Dale

26 Jul 2025

·

Stayed 3 nights

Close to freeway and access around the area.

2

Cortnie

18 Mar 2025

·

Stayed 3 nights

We arrived and there were crack heads and bums all over the parking lot. Digging in dumpsters and just roaming around. It was so dirty outside with garbage everywhere. The side door to the hotel was broken and unfortunately our room door was right next to that broken door. So we packed up and left. We felt super unsafe and I was worried about my car even being parked in the parking lot. It’s definitely not the best part of town. We went 20 minutes up the road to Glendale instead.

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Dining

Breakfast is generally appreciated with waffles and hot items, though quality and variety vary and items sometimes run out; a few guests found it poor. Overall a basic but useful option.

Related guest reviews

8

Toma

19 Mar 2024

·

Stayed 4 nights

Room was clean and had plenty of space. Handicap bars in restroom were well placed and much appreciated. The breakfast was very bland and did not meet the standards I have experienced at other choice hotel locations.

10

Donald

28 Aug 2025

·

Stayed 2 nights

Staff are polite and courteous. The breakfast was more than I thought. Make your own waffle. Scrambled eggs with fried potatoes. Yogurt, fruit juice and coffee. I enjoyed my stay here.

8

Audra

11 Sept 2023

·

Stayed 1 night

Reasonably clean, good breakfast

8

Karen

11 Sept 2025

·

Stayed 1 night

Good hotel in a sketchy area, the girl in the front desk was friendly, breakfast was simple but tasty (waffles, eggs, bacon, bagels, cereal, coffee, juice, yogurt, apples and bananas), the room was comfortable, very close to a Costco and a Walmart

10

patty

19 Sept 2023

·

Stayed 2 nights

The rooms where decent, breakfast was good ,but the ran out of yogurt on Sunday and ran out of eggs on Monday. Staff was very nice. Would stay again . Love the fridge and microwave in room. Bed was comfy and pillows where great. Great to be able to swim in pool till 11pm.

8

William

3 Oct 2023

·

Stayed 1 night

We were late for breakfast and the very nice lady putting away the food told us we could have what was still out it included scrambled eggs and potatoes and some sweet pastries. She was super nice. The food was great too.

4

Bonnie

5 Mar 2024

·

Stayed 4 nights

Hard to find entrance to hotel. It sits behind a Waffle House in a not so nice part of town. Many homeless people hanging around outside. The breakfast included was terrible. The coffee was colored hot water. We mentioned the problem to one of the workers there and she went to replace the coffee in the machine. It was still terrible. We decided to eat breakfast at the local Denny’s the next few days at a cost of $40-45 a morning. We were not happy at all.

8

Kaitlyn

31 Oct 2023

·

Stayed 3 nights

The staff was friendly and the breakfast was good!!

10

Krishnakumary

27 Mar 2025

·

Stayed 1 night

Super clean and excellent breakfast options.

10

Thang

5 Sept 2023

·

Stayed 2 nights

Their continental breakfast was nice. They have a commercial Waring flip waffle maker where you can make yoir own waffle. You can get the waffle batter from a dispenser next to the waffle maker. They have a coffee machine, sandwiches, muffins and bagels with a sandwich toaster where you can toast your bagels and wandwiches. They have orange juice, apple juice, cereals, yoghurt, scrambled eggs and hashbrowns. Very nice. We enjoyed our breakfasts in the morning. The room was clean, equipped with a coffee machine, a fridge and a microwave. The staffs were nice. We enjoyed our stay at Comfort Inn 😊

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$86
February	US$144
March	US$147
April	US$87
May	US$73
June	US$63
July	US$67
August	US$62
September	US$65
October	US$82
November	US$81
December	US$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $67	18 $90	19 $75
20 $66	21 $68	22 $68	23 $31	24 $66	25 $73	26 $75
27 $69	28 $72	29 $72	30 $72

Su	Mo	Tu	We	Th	Fr	Sa
				1 $72	2 $92	3 $94
4 $68	5 $72	6 $74	7 $74	8 $72	9 $90	10 $91
11 $79	12 $68	13 $84	14 $83	15 $105	16 $106	17 $105
18 $89	19 $81	20 $83	21 $83	22 $84	23 $92	24 $85
25 $82	26 $81	27 $84	28 $82	29 $81	30 $79	31 $79

Comfort Inn & Suites Phoenix North - Deer Valley

Prices for Comfort Inn & Suites Phoenix North - Deer Valley

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Deluxe Suite 1 King Bed, Sofa Bed, Sitting Area

Room, 1 King Bed

Room, 1 King Bed, Accessible

Guest reviews of Comfort Inn & Suites Phoenix North - Deer Valley

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites Phoenix North - Deer Valley

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