JW Marriott Phoenix Desert Ridge Resort & Spa

Name: JW Marriott Phoenix Desert Ridge Resort & Spa
Address: 5350 East Marriott Drive, Desert Ridge, Phoenix, Arizona, United States of America, Phoenix, Maricopa County, US
Price range: US$422–US$1,874 per night
Rating: 8.85

US$355

/ night

Avg. for September

JW Marriott Phoenix Desert Ridge Resort & Spa - Image 1

JW Marriott Phoenix Desert Ridge Resort & Spa - Room

JW Marriott Phoenix Desert Ridge Resort & Spa - View from room

JW Marriott Phoenix Desert Ridge Resort & Spa - Reception

Select dates to see prices and availability

US$355

/ night

Avg. for September

Monthly average prices

Nightly prices at JW Marriott Phoenix Desert Ridge Resort & Spa average US$306 in the cheapest month (July) and US$794 in the most expensive month (April), based on the last 12 months.

Average nightly price at JW Marriott Phoenix Desert Ridge Resort & Spa by month, last 12 months (USD)
Month	Average price
January	US$574
February	US$759
March	US$783
April	US$794
May	US$591
June	US$379
July	US$306
August	US$330
September	US$355
October	US$745
November	US$592
December	US$397

Most expensive: April (~US$794)

Cheapest: July (~US$306)

About this property

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 5 outdoor pools. This resort also features complimentary wireless interne...

Amenities

Business amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Phoenix? This resort has 241101 square feet (22399 square meters) of space consisting of conference space and 29 meeting rooms. Self parking (subject to charges) is available onsite.

Dining

Enjoy American cuisine at Tia Carmen, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Rooms

Make yourself at home in one of the 950 air-conditioned rooms featuring refrigerators and Smart televisions. Your room comes with a pillowtop bed. Rooms have private balconies or patios. Satellite programming and video-game consoles are provided for your entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

Location

With a stay at JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix (North Phoenix), you'll be a 4-minute drive from Mayo Clinic Hospital and 9 minutes from Kierland Commons. This family-friendly resort is 14.3 mi (23 km) from Talking Stick Resort Casino and 11.3 mi (18.3 km) from Happy Valley Towne Centre.

What's nearby

Wildfire Golf Club(0.1 Miles)
Desert Ridge Marketplace(0.3 Miles)
Musical Instrument Museum(1.4 Miles)
Mayo Clinic Hospital(2.1 Miles)
Reach 11 Sports Complex(3.3 Miles)
Penske Racing Museum(4 Miles)
HonorHealth Scottsdale Thompson Peak Medical Center(4.8 Miles)
Abrazo Community Health Network(5 Miles)
TPC Scottsdale Champions Course(5.1 Miles)
Scottsdale Sports Complex(5.5 Miles)
AMF Desert Hills Lanes(5.5 Miles)
Scottsdale Quarter(5.8 Miles)
Kierland Commons(6 Miles)
Grayhawk Golf Club(6.3 Miles)
Arizona Air Time Jump Center(6.7 Miles)
Phoenix Deer Valley Airport (DVT)(7.1 Miles)
Phoenix Sky Harbor Intl. Airport (PHX)(22.2 Miles)
Mesa, AZ (MSC-Falcon Field Municipal)(28.9 Miles)
Chandler, AZ (CHD-Chandler Municipal)(36.4 Miles)
Phoenix - Mesa Gateway Airport (AZA)(42.2 Miles)

Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking

Show all

Location

5350 East Marriott Drive, Desert Ridge, Phoenix, Arizona, United States of America

Wildfire Golf Club (0.1 Miles)

Desert Ridge Marketplace (0.3 Miles)

Musical Instrument Museum (1.4 Miles)

Mayo Clinic Hospital (2.1 Miles)

Reach 11 Sports Complex (3.3 Miles)

Penske Racing Museum (4 Miles)

More location info

Room options

Room, 1 King Bed, Mountain View

Room details

1 Extra-Large Double Bed

Sleeps 3

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 2 Queen Beds, Resort View (Hearing Accessible)

Room details

2 Large Double Beds

Sleeps 4

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Suite, 1 King Bed with Sofa Bed, Balcony

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

896 ft²

Balcony

Balcony or Terrace

Air Conditioning

Heating

Separate Living Room

Room, 2 Queen Beds, Resort View (Patio)

Room details

2 Large Double Beds

Sleeps 4

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 2 Queen Beds, Mountain View

Room details

2 Large Double Beds

Sleeps 4

448 ft²

Balcony

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 1 King Bed

Room details

1 Extra-Large Double Bed

Sleeps 3

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Suite, 1 Bedroom, Balcony

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

896 ft²

Balcony

Balcony or Terrace

Air Conditioning

Heating

Separate Living Room

Room, 1 King Bed, Resort View (Hearing Accessible)

Room details

1 Extra-Large Double Bed

Sleeps 3

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Club Room, 1 King Bed, Mountain View

Room details

1 Extra-Large Double Bed

Sleeps 3

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 1 King Bed, Resort View (Mobility Hearing Access, Roll-In Shower)

Room details

1 Extra-Large Double Bed

Sleeps 3

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 1 King Bed, Resort View (Mobility Hearing Accessible, Tub)

Room details

1 Extra-Large Double Bed

Sleeps 3

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Room details

1 Extra-Large Double Bed

Sleeps 3

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room details

2 Large Double Beds

Sleeps 4

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Suite, 1 Bedroom, Pool View

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 2 Queen Beds, Resort View (Mobility Hearing Accessible, Tub)

Room details

2 Large Double Beds

Sleeps 4

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 1 King Bed, Resort View (Patio)

Room details

1 Extra-Large Double Bed

Sleeps 3

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room, 2 Queen Beds, Pool View

Room details

2 Large Double Beds

Sleeps 4

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Studio Suite, 1 King Bed with Sofa Bed

Room details

1 Extra-Large Double Bed

and

1 Sofa Bed

Sleeps 4

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Club Room, 2 Queen Beds, Mountain View

Room details

2 Large Double Beds

Sleeps 4

448 ft²

Balcony or Terrace

Air Conditioning

Heating

Deep Soaking Bathtub

Guest reviews

8.8

Fabulous

Based on 1,005 verified reviews

Who stays here?

Business

36%

Couple

22%

Family

32%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

JW Marriott Phoenix Desert Ridge Resort & Spa impresses many guests with beautiful grounds, extensive family-friendly pools and slides, and generally welcoming staff, though reviews frequently note high prices, extra fees, and add-on charges across parking, seating, and activities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

What guests think

Families consistently praise the water park, lazy river and cabanas, and several guests enjoyed on-site dining such as Tia Carmen. Recurring pain points include crowded pools with limited free chairs, day-pass visitors, and occasional slow or uneven service at the pool, valet, and restaurants. Cleanliness and room comfort are usually good, but some reports cite room odors, pests, dated or basic rooms, and noise or maintenance hiccups. Expect a lively, feature-packed stay that is fun but can feel busy and expensive.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The standout features are the multiple pools, waterslides, lazy river and rentable cabanas, plus expansive grounds with lots to do. Downsides mentioned across reviews are crowded pool areas with limited free seating, paid reservations and day-pass visitors, and costly or distant self-parking; a few note rough pool surfaces.

Related guest reviews

Stephen

14 Aug 2025

Stayed 3 nights

Great location and the pools and waterslides made the trip more enjoyable.

Lalitha

25 Aug 2025

Stayed 1 night

Beautiful property with a fun waterpark. We really enjoyed staying at this resort.

Ryan

5 Sept 2023

Stayed 1 night

Stay was great in terms of cleanliness and staff. The pool experience and the crowds there made the trip terrible. We could not find a single chair around the entire pool to sit in without paying to reserve one. We went down to the pool at 11:30-12pm for reference. We had to put our stuff on the concrete in a corner and hang out in the pool the whole time because there was no where to sit. Our party of 4 finally got a chair around 4pm. But we were close to leaving for dinner by then. For the price of the Marriott and most individuals staying here for the pool I would expect more non-reserved seats to be available without having to pay $500 additional for a half day cabana. Also parking is additional.

Taylor

29 Jun 2025

Stayed 2 nights

The two down falls about the property was that the hallway to the room was really warm all of the time and the water in the shower took a (long) while to heat up. The water park and sitting areas were immaculate. Tia restaurant was a great experience and wonderful food.

Richard

8 Jul 2024

Stayed 2 nights

Its a beautiful resort. The only thing is the self parking is far away. Wish it was under ground. The pools were amazing and fun.

Nagela

20 Jun 2025

Stayed 4 nights

Loved the property - it was beautiful, clean, spacious. Rooms were not as nice as I would’ve liked but the cleanliness made up for it. Downside is the adult only pool options. I was told the adult only pool seating had to be reserved and when I looked it up it was an additional cost.

Megan

20 Jul 2025

Stayed 2 nights

Everything was amazing. We enjoy our time. Only complain is the bottom of the pool was rough on the feet.

Melanie

13 Aug 2025

Stayed 1 night

The water slides and pools are amazing!

julie

24 Aug 2025

Stayed 1 night

We checked into this hotel at the end of our trip to use the waterslides. The property itself is huge and doesn’t feel luxury in any way. The pool was grossly full, and I wouldn’t even allow my daughter in the lazy river due to the film and amount of people in it. The entire pool area was over crowded and there was trash and empty drinks everywhere. This is not at all what we were expecting. It felt like a really cheap all Inclusive hotel in Mexico, but the food and drinks were overpriced, low quality and more expensive than the Four Seasons in Scottsdale that offered beautiful grounds and exceptional service. Would not recommend!

Chad

19 Jul 2025

Stayed 1 night

The property itself is Amazing however, with the new day passes everything is a lot more crowded like a theme park and everything is monetized to an outrageous point.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most guests describe the property and rooms as clean and well maintained. However, several reviews report inconsistent housekeeping and occasional issues such as odors, pests, or rooms not refreshed to expected standards.

Related guest reviews

Felicia A

12 Jul 2024

Stayed 4 nights

Its was not clean

Andrew J

8 Oct 2023

Stayed 5 nights

The property is beautiful with many options for families. On the other hand, housekeeping needs to be much better in 5 start resorts. We stayed here for 8 days and the housekeeping was dismal. The food is excellent ! The staff is very friendly and courteous.

Yvette

15 Aug 2025

Stayed 2 nights

Property was clean, quiet and beautiful

Stephanie

18 Jun 2025

Stayed 5 nights

Beautiful property! The staff are amazing and incredibly helpful! We enjoyed our stay so much. It was beautiful. The pools are amazing. Got the best night sleep on their comfortable beds. I would recommend highly.

Notorious

4 Jul 2025

Stayed 2 nights

Cleaniness and everything was perfect highly recommend

Amber

16 Jun 2025

Stayed 1 night

We got two rooms and one of our rooms had roaches that must’ve came out at night. When waking up in the morning we found 2 in our bathroom and scattered up the wall into a vent when the bathroom was in use. Made our stay afterwards like we were walking on eggshells.

Lillian

9 Oct 2023

Stayed 7 nights

This property is absolutely stunning!!! The food is excellent so is the staff. Housekeeping is near nowhere 5 start resort level.

Valerie

11 Sept 2023

Stayed 1 night

Nice staycation! Very clean

BRITNY

25 Jul 2025

Stayed 3 nights

The worst parts about this property was the room because our bathroom had a terrible odor that did not go away. It was quite disgusting and even though we told them, the problem still was not resolved. Also another barrier was the self parking distance to the property or front desk. We had to walk quite a distance every time we left. Lastly, everything is quite expensive and they charge extra service charges with everything you purchase. Other than that, the property was beautiful, staff friendly, and lots of activities.

Zenia

30 Sept 2023

Stayed 1 night

We did 2 1-night stays as a stopover from San Diego to Sedona. The 1st day we stayed it was wonderful. The property had a lot of activities for kids. Very family friendly. We really enjoyed Tia Carmens and dined at the restaurant on both separate stays. The ambience was beautiful and the staff was amazing! However, when we ordered breakfast for room service on the 1st stay, the food was not cooked to our preference and was very cold. The man who delivered our food was very rude and seemed irritated he even had to deliver food to us. The 2nd day we stayed at the property and checked in, the room was smelly and hot. The AC was not turned on and the room wasn’t that clean.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with some larger layouts and occasional standouts. Several reviews, however, found them dated or basic for the price, with a few maintenance, AC or noise issues.

Related guest reviews

Bruce

9 Aug 2024

Stayed 1 night

Beautiful property, large spacious rooms

Richard

12 Nov 2025

Stayed 3 nights

The room was exceptional (3101) I had a gym area in my room, including a Peloton bike which i used it extensively.

John

2 Apr 2024

Stayed 1 night

The rooms were the quality of a Best Western! I expected more "WOW" factor in the accommodations. The grounds were awesome, and facilities were excellent. Overall, not worth $1100.00 per night!

Bailey

22 Jul 2025

Stayed 5 nights

We loved our stay here! The staff was wonderful! The room was a decent size, clean and the bed was very comfortable! We LOVED the lazy river and slides. We would definitely come back! Just get to the pool early to get a lounge chair!

Nagela

20 Jun 2025

Stayed 4 nights

Robert

27 Jun 2024

Stayed 2 nights

The bed was comfortable and it was quiet during our anniversary stay. We enjoyed the lazy river too.

Francesco

9 Feb 2025

Stayed 3 nights

Hotel was lovely staff was great and food options were good, room was a bit run down with carpeting and parking was astronomical $85 for 2 night valet but I would definitely go back

Kim

18 Feb 2023

Stayed 4 nights

Probably good for groups and conferences. We were on a getaway and it wasn’t great. Our room was really outdated. However, the spa treatments were awesome and fairly priced. Desk staff was pretty bad.

Marvin

14 Jul 2025

Stayed 2 nights

10 out of 10 would recommend! Our initial room had an issue and the AC went out on the area, they put us in a better room (same room, just a better view and it was in the main tower on the top floor) and refunded us $200! This was after they had already gave us $200 resort credit! Best vacation we've ever experienced, EVER!!! We'll definitely be back...

Megan

1 Apr 2023

Stayed 1 night

Gorgeous resort, the room was very nice and clean and the pools were amazing!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly and welcoming. Recurring complaints cite slow or uneven poolside and dining service, occasional valet or bell issues, and limited help resolving billing or loyalty problems.

Related guest reviews

Jeremiah DAVID

18 Aug 2025

Stayed 3 nights

We loved everything about this place. Great service everywhere we went !

Christopher

25 Sept 2025

Stayed 3 nights

Service and my points are not available due to an error. Your reception said it would be corrected but NO WAY. If I do not receive my points I will delete the MARRIOTT app and never stay at another MARRIOTT you can place all my points in your trash can. Terrible service on your part.

William

24 Jul 2023

Stayed 2 nights

Amazing as always. Staff is 10 out of ten.

Rene

2 Oct 2025

Stayed 2 nights

Clean room. Friendly staff.

Emir

14 May 2024

Stayed 1 night

Here's a refined version of your review: --- The location is exceptional and the pool renovation was impressive. We paid over $1,000 for a suite for the evening, where the check-in, valet, and bell services were all exemplary. However, the service left much to be desired. For Mother's Day, we rented a cabana at over $1,000, which did not include any food or beverages. It took our server 45 minutes to greet us, and our initial food and drink orders did not arrive until 90 minutes after we were seated. Our server checked in infrequently, about once every 45 minutes to an hour, compelling us to often fetch our own drinks at the pool bar or rely on pool staff to take our orders on their phones. It was evident our waitress was overwhelmed, managing all the cabanas and chairs in our area by herself—a clear oversight in management’s staffing. Dining at the Asian fusion restaurant that evening proved mediocre. The food was average, and the service was lackluster. We ordered a kid's steak plate along with our main courses, but the child's meal arrived 25 minutes after the other entrees and was undercooked and tough. We chose to simply ask for the bill and leave. Despite its potential and renowned name, we found this property overpriced and underwhelming in service quality. Unfortunately, we will not be returning.

Monica

22 Jun 2025

Stayed 1 night

This property is beautiful but the service is lacking. The hotel is gorgeous and the rooms are perfect. We had some great service in certain areas but in others like renting a cabana and pending top $$ they were very lacking in responsiveness.

Sharon

18 Jul 2023

Stayed 2 nights

We had a great staycation! The room was great as was the service! There were only 2 things we wanted to note; there were not enough servers in the Lazy River area. Quite a few of us and those around us waited almost 45 mins to and hour for a server to come by. The service was great when we got it but it was too busy without enough workers. Another note was the bottom of the Lazy River was very rough in quite a few places, the handles on one of the ladders only had one heat guard and it was very very hot making it hard to get out.

Dawn

30 Jul 2025

Stayed 3 nights

This property is beautiful and impeccably cared for. The staff and service were excellent and they offer many wonderful amenities. A+ in all categories.

Sandra

2 Jan 2025

Stayed 5 nights

Horrible customer service. Totally disappointed.

carrie

26 Jul 2025

Stayed 2 nights

This property was truly beautiful. My husband and I moved here for a couple nights before heading up north. The check-in experience was quick and efficient, and our room was very comfortable. The property is very well taken care of and impeccably clean. The gentleman who helped with our bags up to our room was very friendly and nice to talk to, and we had a wonderful service out at the pool. Our only challenge that we had was the valet service. It was a little discombobulated when checking in and then the day that we were leaving, we found it impossible to get help with our bags from our room down to our lobby. my husband sat on the phone for quite a while, waiting for his call to be taken, so we ended up making the decision to lug all of our luggage down to our car ourselves. Definitely understand that places get busy and didn’t mind waiting but for an upscale property like that for us to wait on hold for I believe 15-20 minutes, was a little frustrating. We were actually checking out well before the designated checkout time. And the amount of luggage we had really did require some help and my husband has a bad knee so it really was a little difficult for us to lug everything down ourselves so that would be the only area I think could really use some improvement again, especially for such an upscale Resort Overall still a really wonderful property.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for families and events, with shopping and dining options within an easy walk. Guests generally like the setting.

Related guest reviews

Stephen

14 Aug 2025

Stayed 3 nights

Great location and the pools and waterslides made the trip more enjoyable.

Brent

15 Jan 2024

Stayed 2 nights

Truly an great property with so much to do on property and neat restaurants and bars less than a mile away.

Gabriella

24 May 2025

Stayed 1 night

The JW was polished, beautiful, and a great staycation spot with tons of activities for kids!

Renata E.

15 Oct 2024

Stayed 7 nights

It was a breath taking experience to be there. The resort is situated in a beautiful area with gorgeous palm trees and other plants around. The swimming pools and water park provided excellent services. A shopping area is located within a walking distance and provides excellent access to many restaurants, bars and stores.

Francesco

9 Feb 2025

Stayed 3 nights

Hotel was lovely staff was great and food options were good, room was a bit run down with carpeting and parking was astronomical $85 for 2 night valet but I would definitely go back

Aimee

1 Apr 2025

Stayed 3 nights

If you love golf and you have a family with kids, this is the place to go. Everything is in one location. There’s also a shopping area across the street that is easy to get to.!!!

Marilyn

19 Aug 2024

Stayed 4 nights

The rooms are clean and comfortable. The staff are helpful and pleasant. It is convenient for shopping and outside dining. There were many ammenities. If you plan to spend alot of time at the pool i recommend reserving a lounger or something. It was hard to find available seating. Not that it wasnt available you just had to walk around and look for it. But i was only one person. For a group it would be better to reserve. The private reserved areas looked beautiful. If you could affrd that i would recommend it. I lost my eye glasses in the lazy river and when i told the life gaurds they were right on it and found my glasses. Thank God. I was grateful for them. You will enjoy your stay here.

Robert

20 May 2024

Stayed 1 night

Attractively decorated. Very nice location for large group meeting.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Many enjoyed the on-site restaurants—especially Tia Carmen—and found the food good. Prices are commonly called high, with limited family-friendly or late poolside options and occasional service or room-service quality issues.

Related guest reviews

Taylor

4 Sept 2024

Stayed 3 nights

Amazing food and friendly service. Fun activities and amenities at the resort. Everything was beautiful.

Pamela June

13 Jul 2025

Stayed 4 nights

Very pretty property. I would like to suggest you don’t have people buy day passes for the pool. We pay a lot of money to stay at the resort. The menu by the pool is very costly with service fee/20%tip auto included. 2 lunch meals and 1 drink we split was $60. Rooms are nice size and pools pretty.

Taylor

29 Jun 2025

Stayed 2 nights

Sean

10 Aug 2025

Stayed 1 night

Fantastic accommodations for my wife’s 60th birthday party. The cabanas were awesome with very large living room with TV & great furniture with a very large bathroom too…HVAC was awesome to have for some of the older people that joined. The water park & lazy river were also a hit with kids and adults alike. Tia Carmen put on an amazing dinner for (40) probably the best steak & potato with absolutely the most amazing mole sauce I’ve ever had…all in all this place is a home run. It’s expensive but you get what you pay for and it surly didn’t disappoint!

jenny

6 Jul 2025

Stayed 3 nights

The grounds were amazing. Beautiful hotel. Advertising queens when not queen's in room not cool. We literally went and bought a blowup full bed and it was the same exact size. Dont appreciate that. Wayyyy over priced also. 17 to 22$ for a cocktail or anything food wise is ridiculous . Infact the mark up that mich and price gouging families is disgusting. Sorry...

Janet

26 Jun 2025

Stayed 2 nights

Wonderful resort! Very helpful staff, pool area is exceptional. My only suggestion is to have more food options that are family friendly. The high end bars and ethic restaurants don’t work well for families.

Brent

7 Jan 2025

Stayed 6 nights

Great property overall. Very friendly staff. Breakfast option limited to Starbucks or the very over priced buffet. If travelling on a budget plan to eat off property. If budget is not a concern, food on property is great and service is great but you do pay a premium

Lillian

2 Apr 2025

Stayed 4 nights

Excellent dining options and great tasting food 👍

darin

31 Jul 2023

Stayed 1 night

The food was Ridiculously overpriced

Zenia

30 Sept 2023

Stayed 1 night

Was this helpful?

AI-generated summary based on recent guest reviews

Karen

3 weeks ago

Stayed 1 night

Good and clean and great pool area.

Karen

last month

Stayed 1 night

Beautiful property, genuinely great amenities, and an excellent meal at Tia Carmen. Service was the gap. Our pool waiter was unfindable for an hour, and when I asked at the bar, the response was a laugh rather than help. Tia Carmen's food was the highlight of the trip but the service there was cold. The exceptions were real: the holiday coordinator who secured our reservation was excellent, several front desk staff were genuinely helpful, and the manager at the pool restaurant was instant in her offer to help (sharp contrast from the bar staff). Good stay overall, but the service does not match what I've experienced at JW CDMX, and it is a step below the Fairmont Princess.

Larry

5 Aug 2026

Stayed 2 nights

Everything was great

Bryan

26 Jul 2026

Stayed 1 night

Beautiful resort with spacious rooms, high quality beds/bath, and friendly and helpful staff. The pool setup is really nice but extremely packed on the weekend. A very expensive experience where you will be fighting off children to use any amenities.

Anabel

19 Jul 2026

Stayed 2 nights

Clean room friendly staff

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 23:59

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about JW Marriott Phoenix Desert Ridge Resort & Spa

Is parking available at the property?

Yes, self-parking is available on-site for a fee of USD 27.00 per day, which includes in/out privileges. Valet parking is also offered at a fee of USD 42.00 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately USD 36 per person.

Are pets allowed at the property?

Yes, pets are allowed with a maximum of two pets per accommodation. A pet deposit of USD 150.00 per stay is required, along with a one-time cleaning fee of USD 150.00. Service animals are exempt from these fees.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request but are subject to availability and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests can contact the property for more details on specific accessibility features.

What is the location of the property in relation to key landmarks?

The resort is located in North Phoenix, just a 4-minute drive from Mayo Clinic Hospital and 9 minutes from Kierland Commons. Other nearby attractions include Desert Ridge Marketplace (0.3 miles), Musical Instrument Museum (1.4 miles), and Talking Stick Resort Casino (14.3 miles).

Does the property have a swimming pool?

Yes, the resort features 5 outdoor swimming pools, including a heated pool and a children's pool. Pool access is available from 7:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified in the provided information.

Have a question?

Instant AI responses are based on hotel information

Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $568	16 $432	17 $432	18 $427	19 $450
20 $450	21 $473	22 $486	23 $443	24 $462	25 $511	26 $575
27 $503	28 $505	29 $428	30 $422

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 21 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Pool access available from 7:00 AM to 10:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fee for buffet breakfast: approximately USD 36 per person
Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
Self parking fee: USD 27.00 per day (in/out privileges)
Valet parking fee: USD 42.00 per day (in/out privileges)
Pet deposit: USD 150.00 per stay
Pet fee: USD 150.00 per accommodation, per stay plus USD 150.00 one-time cleaning fee
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
				1 $630	2 $493	3 $493
4 $533	5	6	7 $790	8 $535	9 $541	10 $550
11 $1,483	12	13 $1,527	14 $778	15 $986	16 $758	17 $1,165
18	19 $802	20 $1,874	21 $770	22	23 $766	24 $677
25 $670	26 $815	27 $888	28 $655	29 $621	30 $453	31 $471