Hilton Phoenix Resort at the Peak

Hotels.com needs to update the listing for Hilton at the Peak as of the time of this review 5/17/26 the listing still shows under the Hotels.com Highlights / Amenities that there are 7 pools & 2 hot tubs. We have done a staycation at this location for several years after we checked in we went for a walk to find Hilton REMOVED the 7 pools & 2 hot tubs When I brought this up to Grace at the Hotel & showed a screenshot of the listing she was very short & told me " you booked through a 3rd party if you would like to cancel our make changes you need to contact them" I don't know how Grace works in the hospitality industry. EPIC FAIL for Grace. What's funny is at the various elevators there is a map of the resort which still shows all the pools & hot tubs on the maps. If you decide to stay here hopefully you don't deal with Grace as she could care less about the customers that booked through a 3rd party In years past when we stayed here when the water park closed for the evening we used to enjoy going to the swimming pools for night time swimming. Now that the pools are removed this location has lost its appeal....truly a shame Sadly we won't return in the future Time to find a better location

Under construction and our water went out completely

I don’t like the fact you can’t check in until 4pm and water slide close at 5pm and the whole water park area close at 7pm so u really don’t have no time to enjoy the water park you should get more than 3 house to use the water fun that’s the point of coming u can’t enjoy the water park unless u stay for Multiple days

Everything about our stay was fantastic ❤️

We enjoyed our stay, staff were very helpful. We loved the lazy river it was open till 7 even with it being a Sunday! The bar and food was a little over priced they should consider a small fee to BYOB but otherwise we loved it!