Name: Royal Palms Resort and Spa, part of Hyatt
Address: 5200 East Camelback Road, Phoenix, Arizona, United States of America, Phoenix, Arizona, US
Price range: US$419–US$1,407 per night
Rating: 8.95

What guests think

At Royal Palms Resort and Spa, part of Hyatt, guests praise the historic, garden-filled setting, relaxing 24-hour pool and spa, and especially friendly service, while some note dated rooms, valet-only parking fees, and occasional maintenance shortcomings.

On-site dining at T. Cooks and the bar is widely enjoyed, though a few guests found prices high or quality average. The location feels like a quiet oasis near Scottsdale and the airport, but walking along busy Camelback Road is inconvenient. Expect a charming, historic boutique stay with some age-related quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Historic grounds with a relaxing 24/7 pool, enjoyable spa, cozy bar, and extras like bikes and classes. Recurring drawbacks are valet-only parking with daily fees and occasional maintenance or staffing issues.

Related guest reviews

10

Sarah

26 Sept 2025

·

Stayed 1 night

Kaitlyn gave an AMAZING massage - I fell asleep which I never do and slept so good that night. The bed was a little stiff for my liking, the pool area was great. Felt like the restaurant and rooms/hallways were a little dated, but the property is cool with a Mediterranean vibe. Terrace room was cool as well loved the little patio.

6

Priscilla

6 May 2024

·

Stayed 2 nights

Have always loved this hotel. Unfortunately, it was grossly understaffed and the staffing they did have was somewhat pleasant with no training of 5-star customer service. Many of the spa services were “not available” because only 4 technicians were working this past weekend with a hotel at capacity. I hope they can turn it around - sadly disappointed and very underwhelmed.

10

Benjamin

29 Dec 2024

·

Stayed 5 nights

The Palms Resort was beautiful and well maintained. The surrounding area was also very nice. The restaurant at the resort T. Cooks was excellent. We used the bikes at the resort for a nice bike around the Scottsdale area. We will definitely be back.

10

Nanette

5 Oct 2024

·

Stayed 1 night

I love the property! The area around the pool deck is in need of repair

10

Jason J

2 Sept 2024

·

Stayed 3 nights

Beautiful resort and great staff. Only negative imo is that they only offer valet parking option - and it’s $40/day.

10

Andrew

25 Jul 2025

·

Stayed 3 nights

We had an excellent time at the resort! 24 hour pool was amazing, the staff was so friendly! We had a great time at the restaurant the brunch was so good! The room cleaning was done really well. We are definitely coming back here !

10

Carla

19 Aug 2024

·

Stayed 2 nights

This property reminds me of a mini Hearst Castle, with its Spanish tiles, pools, fountains, palm trees and sculptures. It has class. Rooms are large, quiet and luxurious with three types of window treatments to really black out the light. And, the drapes overlap so there is virtually no light coming through. Staff is extremely helpful at all times. Shout out to Wes and Barbara who do the history tour about the resort. Wonderful and very informative. Dan, the night security guard, helped me the last time I stayed at the resort when I needed a flat bed tow truck for my car, which had a flat tire. He checked on me periodically as I waited for the truck to make sure I was taken care of and he went above and beyond in that role. On my recent stay, Aimee, who is the event manager, stopped by and chatted while I was at the pool. The pool is open 24 hours, which is very nice and it's cool in the summer, not 110 degrees. The hot tub is at a perfect temperature. Cars are parked in covered parking out of the hot sun. I highly recommend registering for the mixology class at the bar. The bartenders are extremely knowledgeable about cocktails and make their own syrups from scratch. Some taking days to infuse. It's really fun to take their classes. I have been to other resorts in Arizona and this is by far my favorite. It exceeds all my expectations on every visit. Managers are attentive and go beyond. Scottsdale Fashion Square is 8 minutes away. Museums are about 20 minutes away.

10

John

10 Nov 2024

·

Stayed 3 nights

Great hotel, great quiet bar and great restaurant you don’t have to leave the property

4

Mark

23 Jan 2025

·

Stayed 1 night

No self parking is really a big negative, an unnecessary cash grab. I have avoided hotels with valet only parking, and it will play into my decision to stay here in the future. I insist on parking and securing my car. It requires me to remove things from my car that is an inconvenience to me.

10

Richard T

15 Jun 2024

·

Stayed 3 nights

Very comfortable rooms. Valet was very helpful with parking and charging our e Mini Cooper. Grounds are very quaint and cozy. Free use of spa amenities without needing to book a massage or treatment. Would highly recommend

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Cleanliness

Rooms and grounds are generally clean and well maintained, with housekeeping praised in several stays. A few reviews mention issues such as mold in a shower and bugs in a room.

Related guest reviews

10

Julie

2 Jan 2025

·

Stayed 5 nights

Lovely property with beautiful gardens and grounds.

10

Laura

31 Jan 2025

·

Stayed 3 nights

Royal Palms exceeded all my expectations! The property was absolutely stunning with incredible gardens even in the winter, the rooms were lovely and clean and the service was flawless. Will definitely stay again!

10

Bobbie

9 Jul 2024

·

Stayed 1 night

Historic building and grounds are beautifully kept.

10

Karen

2 Feb 2024

·

Stayed 3 nights

It's absolutely gorgeous. Our room was clean and cozy. We had beautiful views from our patio. We walked around the resort and enjoyed every moment. It was relaxing just to be on the grounds. The stay was worth every penny.

6

Robert

31 Jul 2023

·

Stayed 1 night

Good Afternoon, The resort and all the staff was very pleasantly receiving and the ambiance was truly a delight for my wife an I. Only issue, and unfortunately is a big one for us, is that our room was infested with assortments of bugs (ants and tiny spiders) We checked in late in the evening and didn't notice them till our next morning showers....First easily noticed on the The shower curtain, which made us look down throughout the floor and therefore noticed that they were everywhere on the floor from that point forward traced them into the bedroom and near the fireplace. I presented the issue first thing, brought some of the physical proof on a piece of toilet paper of the bugs we killed. The staff was very attentive & apologetic but was also told not much could be done about it other then refunding a resort fee. It was only a 1 Night stay for us but Wife and I are not feeling very accommodated about that. -Rob Medina

10

Andrew

25 Jul 2025

·

Stayed 3 nights

We had an excellent time at the resort! 24 hour pool was amazing, the staff was so friendly! We had a great time at the restaurant the brunch was so good! The room cleaning was done really well. We are definitely coming back here !

10

DAVID

27 Jun 2025

·

Stayed 1 night

The hotel is beautiful very well maintained very unique. Love it love it love it!

10

Troy

28 Jun 2025

·

Stayed 1 night

Lovely place, great rooms, service, clean, beautiful grounds. We haven’t found something not to love about this place!

4

Peter

8 May 2025

·

Stayed 1 night

It’s a beautiful old property and the rooms are quite expensive so I was surprised when my shower floor was discolored with black mold. The seam between the showerwall and floor was in need of caulk. Onsite restaurant T Cooks was expensive yet average quality food.

8

Quetoyia

29 Oct 2025

·

Stayed 3 nights

Staff was nice and helpful, room was overall clean, amenities were pretty good as well, not many complaints honestly, pretty cool resort.

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Rooms

Many describe rooms as spacious, comfortable, and characterful, with terraces or views. Others note dated decor, dark or uneven areas, choppy layouts, and missing conveniences like an in-room fridge.

Related guest reviews

10

Ellen

12 Jan 2025

·

Stayed 1 night

Room need update

10

Sarah

26 Sept 2025

·

Stayed 1 night

Kaitlyn gave an AMAZING massage - I fell asleep which I never do and slept so good that night. The bed was a little stiff for my liking, the pool area was great. Felt like the restaurant and rooms/hallways were a little dated, but the property is cool with a Mediterranean vibe. Terrace room was cool as well loved the little patio.

10

Summer Rose

14 Jun 2023

·

Stayed 3 nights

The grounds were stunning, our casita gorgeous, and the food delicious. I have stayed before and will be back! We love Royal Palms!

8

Anthony

12 Aug 2024

·

Stayed 3 nights

This property felt secluded and safe. Unfortunately, there was a particular oder to the shower water and the room floor was creaky and uneven in certain areas.

8

Tina

4 Mar 2025

·

Stayed 2 nights

Lovely hotel. The grounds are exquisite. The room was a bit dark and drapes/carpet could use an update, but the bathroom was beautiful. The bar is very cozy. Pool was nice.

10

Steven

13 Feb 2023

·

Stayed 4 nights

We had a presidential suite with our own patio - it was amazing! The shower is a two person shower and there is a separate oversized claw tub bath the room was big and oversized We had a pitbull so place is dog friendly Property is beautiful with fountains and pools everywhere! Great location and close to all best restaurants and nightlife

8

Audrianna

22 Jul 2023

·

Stayed 1 night

I did not like how the room didn’t come with a fridge, but it did come with a fully stocked bar. At least leave some room in the fridge for personal items please. Adding $35 to an already $350/night stay for a mini fridge is pushing it a bit. Other than that, everything was excellent. I’d suggest adding better circulation near the bathroom vanity, it got really hot there during the day. The valet was excellent, customer service perfect, breakfast in the morning was amazing, I loved the 2 egg breakfast with bacon. The soaps smell amazing, herbal with lemon grass. 24/7 pool was very peaceful at 11pm, and we had no interruptions during our stay. Probably will book again. definitely will if a fridge is included in the room at no added cost,

10

Juan

13 Jul 2024

·

Stayed 1 night

Wonderful views, great room that was clean with a lot of space. I loved it, didn’t feel like I was at a hotel at all. More like I was staying in a huge house. The pool area was great and pool staff was great as well.

8

Stephen

2 Dec 2024

·

Stayed 2 nights

Nice size rooms

6

Tarik

5 Jan 2025

·

Stayed 5 nights

Room outdated

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Service

Service is a standout, frequently praised as friendly, attentive, and welcoming, with thoughtful touches like champagne and helpful concierges. Some reports cite understaffing, unhelpful responses during a power outage, or upsell-heavy check-in.

Related guest reviews

10

George

1 Sept 2024

·

Stayed 3 nights

This is a beautiful hotel. The staff were very friendly which made our stay pleasing. Shout out Christian at the pool. His service toward us was and is outstanding. What got me is that he remembered our name after only meeting him for perhaps half an hour during our check in. The next day he was there giving us the first class treatment. He is an excellent employee of the Royal Palms resort. The guys at the valet were very gracious with their service. This hotel with their staff is a must stay. We will be back in future visits to Phoenix.

2

Tamlin

7 Jul 2024

·

Stayed 1 night

The property is beautiful, but shortly after check in the wing we were in lost power. We were originally told that the power would be back on in 2 hours or less. Onnce the 2 hours were up we were told theyvhad no eta. Front desk staff made excuses about how they could give us a refund and were generally unhelpfull.

6

Priscilla

6 May 2024

·

Stayed 2 nights

Have always loved this hotel. Unfortunately, it was grossly understaffed and the staffing they did have was somewhat pleasant with no training of 5-star customer service. Many of the spa services were “not available” because only 4 technicians were working this past weekend with a hotel at capacity. I hope they can turn it around - sadly disappointed and very underwhelmed.

10

Crystal

4 Oct 2025

·

Stayed 2 nights

We felt right at home. All staff at the hotel were terrific. So accommodating.

10

Andrew

25 Jul 2025

·

Stayed 3 nights

We had an excellent time at the resort! 24 hour pool was amazing, the staff was so friendly! We had a great time at the restaurant the brunch was so good! The room cleaning was done really well. We are definitely coming back here !

10

Alexis

6 Dec 2024

·

Stayed 1 night

Everything about my stay was amazing! The staff, the food, the hospitality for my birthday and being upgraded to a villa for free! I will stay here again!

10

susan

6 Jan 2024

·

Stayed 1 night

Beautiful property and amazing Staff. Barbara walked us to our room and told us about the history of the hotel. She added a lovely touch to our stay. The breakfast was wonderful and Jeff was friendly and attentive.

10

TAMRA

1 Jul 2025

·

Stayed 1 night

We had a wonderful time. The staff were wonderful. They greeted us with a glass of champagne. We were able to check in early and our room was available right away. The only thing I found odd was we were put in an accessible room which the room was big, I’m not sure why they would do that, just in case they would have a guest check in that would need the room.

10

Amethyst

5 Sept 2024

·

Stayed 1 night

Relaxing Oasis This Hyatt unbound collection hotel is a hidden gem with beautiful views of Camelback Mountains. From the moment my dog and I arrived the front desk service (Marissa) was exceptional, accommodating while helping us feel right at home. They are a very pet friendly hotel, with complimentary pet amenities (dog bed, ball, frozen all natural treat, dog bowl mat, along with a nice cold bottle of water or champagne upon check in. The in room dining comes from their main kitchen at T. Cooks restaurant, all their meat and produce is locally sourced. Be sure to try their pasta as it is homemade and can be made GF homemade as well! We thoroughly enjoyed our stay and would recommend this hotel to anyone looking for a relaxing oasis, home away from home experience.

10

Guna

11 Jun 2023

·

Stayed 2 nights

Exceptional hotel and service

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Location

Convenient for Scottsdale and the airport while feeling secluded and quiet on property. Access on foot is limited along busy Camelback Road.

Related guest reviews

10

Nancy

30 Sept 2024

·

Stayed 1 night

This resort was really lovely. The grounds and gardens are beautiful. It's in a busy surrounding area but was like returning to a little oasis of peace and beauty. We only stayed 1 night but we really enjoyed it and wished we could have stayed longer. The staff was very attentive.

8

TIMOTHY MARTIN

15 Dec 2024

·

Stayed 5 nights

Service at the hotel is really great! Unfortunately, the facility itself is desperately in need of updating. They downplay the condition by positioning it as a classic Mediterranean resort, one of a timeless age. Also, the layout of the villa is "choppy," making it a bit challenging for customers to navigate their way around. Lastly, the resort is directly on East Camelback Rd., making entry/exit difficult via car and virtually impossible on foot (no sidewalks!).

10

Matthew

28 Apr 2024

·

Stayed 3 nights

This resort is very quaint and amazing. Amazing views and place to get away.

10

Greg

19 Jan 2025

·

Stayed 2 nights

A lovely secluded paradise

10

Benjamin

29 Dec 2024

·

Stayed 5 nights

The Palms Resort was beautiful and well maintained. The surrounding area was also very nice. The restaurant at the resort T. Cooks was excellent. We used the bikes at the resort for a nice bike around the Scottsdale area. We will definitely be back.

10

Carla

19 Aug 2024

·

Stayed 2 nights

This property reminds me of a mini Hearst Castle, with its Spanish tiles, pools, fountains, palm trees and sculptures. It has class. Rooms are large, quiet and luxurious with three types of window treatments to really black out the light. And, the drapes overlap so there is virtually no light coming through. Staff is extremely helpful at all times. Shout out to Wes and Barbara who do the history tour about the resort. Wonderful and very informative. Dan, the night security guard, helped me the last time I stayed at the resort when I needed a flat bed tow truck for my car, which had a flat tire. He checked on me periodically as I waited for the truck to make sure I was taken care of and he went above and beyond in that role. On my recent stay, Aimee, who is the event manager, stopped by and chatted while I was at the pool. The pool is open 24 hours, which is very nice and it's cool in the summer, not 110 degrees. The hot tub is at a perfect temperature. Cars are parked in covered parking out of the hot sun. I highly recommend registering for the mixology class at the bar. The bartenders are extremely knowledgeable about cocktails and make their own syrups from scratch. Some taking days to infuse. It's really fun to take their classes. I have been to other resorts in Arizona and this is by far my favorite. It exceeds all my expectations on every visit. Managers are attentive and go beyond. Scottsdale Fashion Square is 8 minutes away. Museums are about 20 minutes away.

10

Arch

31 Oct 2024

·

Stayed 3 nights

What a beautiful, special place to stay in Scottsdale. Great food in the restaurant and the staff was great. Easy Uber rides to the airport and old town Scottsdale. Would love to stay there again!

10

Joseph

30 May 2024

·

Stayed 4 nights

Beautiful quiet property with lots of charm and excellent service! Centrally located but away from the crowds!

10

Jeff

21 Oct 2023

·

Stayed 5 nights

They offer old world charm in an environment that is warm, inviting and first class. After staying there for 5 days, I have to give kudos to the staff. Every interaction was friendly, helpful and professional. The property itself is awesome. It has charm, terrific views of Camel Back mountain, and is set up so that corporate events, weddings are kept separate and private from individual and family guests. I will definitely be going back.

10

monica

10 May 2024

·

Stayed 1 night

Historic boutique hotel in central Phoenix. Beautiful grounds, attentive, helpful staff. Quiet.

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Dining

T. Cooks and the bar receive frequent praise for tasty meals, brunch, and drinks. Some guests found food quality average or prices high.

Related guest reviews

10

CLISANTA Jovanni

4 Jun 2025

·

Stayed 2 nights

Everyone was lovely and the food was amazing. I will definitely come back

10

Tom

2 Feb 2024

·

Stayed 5 nights

Beautiful grounds. Warm and inviting atmosphere in bar and restaurant. Staff very friendly and accommodating.

10

Benjamin

29 Dec 2024

·

Stayed 5 nights

The Palms Resort was beautiful and well maintained. The surrounding area was also very nice. The restaurant at the resort T. Cooks was excellent. We used the bikes at the resort for a nice bike around the Scottsdale area. We will definitely be back.

8

Raymond

1 Dec 2024

·

Stayed 1 night

Beautiful place. Exorbitant prices- $10 for 4 slices of bread

10

Andrew

25 Jul 2025

·

Stayed 3 nights

We had an excellent time at the resort! 24 hour pool was amazing, the staff was so friendly! We had a great time at the restaurant the brunch was so good! The room cleaning was done really well. We are definitely coming back here !

10

John

10 Nov 2024

·

Stayed 3 nights

Great hotel, great quiet bar and great restaurant you don’t have to leave the property

10

TODD

17 Mar 2025

·

Stayed 3 nights

What an amazing and charming place. The Royal Palms is absolutely beautiful and a page out of a golden era. We haven't felt this relaxed at many other places, and the food and drinks were as good as any we enjoyed in Scottsdale. We highly recommend.

10

Jesse

21 May 2025

·

Stayed 1 night

Loved the room and the beautiful grounds. Excellent food in the restaurant too!!

8

Brad

16 Apr 2024

·

Stayed 5 nights

My wife and I enjoyed our stay. The property has several little gardens that are beautiful. The pool and pool staff were very nice and took good care of us. We had breakfast at the restaurant and it was just average for the price. Overall we would stay here again.

4

Peter

8 May 2025

·

Stayed 1 night

It’s a beautiful old property and the rooms are quite expensive so I was surprised when my shower floor was discolored with black mold. The seam between the showerwall and floor was in need of caulk. Onsite restaurant T Cooks was expensive yet average quality food.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$486
February	US$668
March	US$641
April	US$635
May	US$445
June	US$200
July	US$196
August	US$219
September	US$301
October	US$564
November	US$503
December	US$377

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $506	16 $506	17 $547	18 $565	19 $565
20 $521	21 $419	22 $452	23 $552	24 $582	25 $608	26 $485
27 $446	28 $613	29 $612	30 $467

Su	Mo	Tu	We	Th	Fr	Sa
				1 $534	2 $593	3 $541
4 $508	5 $563	6 $608	7 $478	8 $558	9 $900	10 $973
11 $589	12 $534	13 $479	14 $587	15 $601	16 $684	17 $620
18 $478	19	20 $513	21 $479	22 $582	23 $1,407	24 $749
25 $573	26 $536	27 $530	28 $643	29	30 $494	31 $496

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

House, 1 King Bed (Casita)

Suite, Terrace (Camelback View, Spa)

Room, 1 King Bed, Accessible, Terrace (Camelback View, Shower)

Villa (Valencia)

Suite, Terrace (Camelback View)

Room, 2 Double Beds, Terrace (Camelback View)

Villa (Arcadia)

Junior Suite, 1 King Bed with Sofa Bed, Accessible

Room, 2 Double Beds (Estate)

Room, 1 King Bed, Accessible (Shower)

Villa (Montavista)

Room, 1 King Bed, Terrace (Camelback View)

Junior Suite, 1 King Bed with Sofa Bed

Presidential Villa

Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Royal Palms Resort and Spa, part of Hyatt

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Prices for upcoming dates