Carlyle Inn

I paid for parking w/ the reservation. Unfortunately, while there, damage occurred to the rear window wiper. While I understand the property isn't responsible for damage, the on duty employee promised me that the management would call me and refund my parking fees, sadly neither has happened. I'm disappointed they didn't step up and fix this, as this was a great property & otherwise I'd stay there again. Maybe not at this point.

Photos of the property accurately depict decor but the hotel is dingy, the courtyard looks terrible and is very unappealing. So glad I at least had a room with exterior window (even if it was just the alley) because the rooms with interior windows have less privacy.

Rodrigo and Mason at the front desk always help make things a breeze. Both with checking in and checking out.

The internet does not work. They never fixed it when I addressed it with the front desk. Pictures are deceptive. Very outdated property and worn in remodel. They try to charge you an early check-in fee to get your room an hour early when it’s already clean and ready. They made me wait an hour for no reason because I opted not to pay. Very poor customer service. Missed an online meeting because I didn’t have internet the entire stay. No follow up after messaging the hotel and notifying hotels.com. This place is a bait and switch scam operation. I recommend finding another place to stay.

The hotel itself has character. Our first room had no AC but the staff was happy to change us to another room with working AC. The bed and bathroom were clean, but there was substantial mold and dirt in the corners and crevices of every furniture piece in the room. The staff was very kind, and you can’t beat the location. However, that was about the best I could say.