Name: Sheraton Grand Los Angeles
Address: 711 South Hope Street, Los Angeles, California, United States of America, Los Angeles, Los Angeles County, US
Price range: US$239–US$813 per night
Rating: 8.48

What guests think

At Sheraton Grand Los Angeles, travellers praise friendly staff, clean comfortable rooms, and a central DTLA location near shopping and venues, while noting confusing elevators, pricey or inconvenient parking, and occasional housekeeping lapses or maintenance issues.

The on-site bar and restaurant earn both compliments and critiques, with some enjoying good food and drinks while others found breakfast limited or service slow. The downtown setting is convenient for events and transit, though several guests felt surrounding streets can seem unsafe after dark. Expect a modern base with warm service, but be ready for elevator quirks and extra fees.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern property with a confusing elevator system and occasional delays or malfunctions reported. Parking is mostly valet, often expensive or inconvenient, and several guests noted destination or resort fees.

Related guest reviews

8

Candy

1 Jan 2025

·

Stayed 3 nights

Room was comfortable but just little things that were irritating about the hotel. It takes a long time to get an elevator. One morning it took 20-25 minutes just to get to the lobby. The front desk was not that helpful and told us to take the service elevator. We did that and did not know different service elevators take you to different floors. In the end, one of the service guys had to help us. Consistently took around 10 minutes to get an elevator from the gym down to the room floors. One evening we ran out of shower gel and the front desk told us the entire hotel had ran out. How can a 4 star hotel run out of shower gel! Check in was great though and was able to provide a connecting room for our family.

8

Chen

11 Jan 2025

·

Stayed 2 nights

Only 4 elevators.

6

Robert

5 May 2025

·

Stayed 3 nights

It's a nice enough hotel, but the parking situation is terrible. The only option is a very expensive valet. I should have checked this before booking. I won't stay here again. They also charge a resort fee for each day you are there.

8

Melissa

4 Aug 2025

·

Stayed 1 night

The elevator system is confusing. Our room was not properly cleaned. There was obvious dirt and fingerprints on the furniture. The bar is great. Service is great.

10

Jesse

25 Sept 2023

·

Stayed 2 nights

Great hotel in a great location. So convenient to have the shopping center right next door and another big one just down the street. Be aware that there is a $25 resort fee but you also get a $25 credit at the restaurant and some other perks (Grammy museum entry, yoga class) so it wasn’t a big deal. The breakfast buffet was really good. Gave the property condition 3 stars because while we were there the fancy elevator tablets that they use instead of regular up/down buttons were malfunctioning in the lobby causing huge pile ups of people trying to get to their rooms. They worked fine on all the other floors. Just not the lobby.

10

Dean A

25 Sept 2025

·

Stayed 2 nights

Elevator scanner for the room card was not working but the touch screen was working fine to choose a floor.

10

Mark

17 Feb 2025

·

Stayed 1 night

Except for the $60 valet parking charge, very pleasantly surprised about the experience.

10

John

8 Dec 2023

·

Stayed 2 nights

This is a nice clean hotel with friendly staff. Unless you do Valet, parking stinks. The only self parking option is a facility next door that is a shared space with a strip mall.

10

Steven

21 Sept 2023

·

Stayed 1 night

This is a great property in a perfect location. If I had one critique, it's their elevator card scanning kiosks. Unnecessarily complex, and eliminates any value from automatic check-in ('cause you still need to wait in line to get a key or you cant get to your floor),

8

ERIC M

6 Sept 2024

·

Stayed 1 night

Parking structure and valet are inconvenient.

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Cleanliness

Many guests found rooms and public areas very clean, but there are repeated reports of dusty surfaces, unclean tubs or shower curtains, hairs on bedding, odors, and missed toiletry replenishment.

Related guest reviews

10

Iliya

18 Mar 2025

·

Stayed 2 nights

Nice large and clean room

10

Erika

22 May 2025

·

Stayed 2 nights

We thoroughly enjoyed our stay at the Sheraton Grand in DTNLA. The beds were soft and comfortable. The rooms were immaculate. I especially enjoyed having a bar/restaurant downstairs. I will definitely be staying here again.

2

Ines Alcocer

25 Aug 2025

·

Stayed 5 nights

The tub was so sleepery

6

Lisa

7 May 2025

·

Stayed 1 night

There was a strong odor in the hallway (likely from the carpets), dirty bathrooms with an unclean shower curtain, and we found long black hairs in the bed, which we were concerned about whether the sheets had been changed. Multiple coworkers that were also staying in the hotel shared similar complaints. However, the staff were very accommodating and professional. Staff = A++

8

Alexis

26 May 2025

·

Stayed 3 nights

We had an amazing trip, the only thing that could’ve been better was the condition of our room. It was extremely dusty, and hadn’t looked like it had been wiped down in a while, so I had to wipe it down myself. There was also something on the sheets on one of the beds. But we had an amazing experience with staff, as well as the restaurant was phenomenal!

10

Diana

4 Dec 2023

·

Stayed 2 nights

Everything about this hotel was excellent. The staff were so friendly and the room was very clean!

6

Gina

13 Mar 2024

·

Stayed 1 night

Pros: Great costumer service and beautiful lobby Cons: Room was dusty. Lots of homeless. Didn’t feel safe or comfortable once the sun goes down.

6

Laura

11 Nov 2023

·

Stayed 1 night

The water to the shower didn’t drain correctly . That was gross

10

Tasha

23 Mar 2025

·

Stayed 2 nights

Great service, location was perfect and rooms were clean

2

Chang Jae

3 Jan 2025

·

Stayed 4 nights

No towels, dirty bathtub, everything is old outdated. No body soap provided and was told soap is out and in order.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally modern, spacious, and comfortable, with many praising the beds and some city views. However, several guests reported noise from elevators or streets, small bathrooms, and maintenance issues such as temperature control, fixtures, TV/phone problems, and spotty Wi-Fi.

Related guest reviews

10

Joshua

25 Jan 2025

·

Stayed 3 nights

Great value in this very clean and well-designed hotel in Downtown LA. Close to everything. A very spacious and well-designed room, a good bathroom and shower. Very comfortable.

10

Robert

28 Aug 2024

·

Stayed 2 nights

Last minute hotel while visiting family and I thoroughly enjoyed this Sheraton. Beautiful clean corner room, giant comfortable king bed and pillows Goldilocks would revel in. Fantastic. Thank you

2

esmirna

30 Dec 2024

·

Stayed 2 nights

internet not working limited towel they complaint for sound on my tv

6

Naga

13 May 2024

·

Stayed 2 nights

Our room was right next to the elevator- very noisy at night. We reserved for a room for 3 adults - sofa bed was extremely uncomfortable. Bathroom is very tiny But the location was awesome with so many dining places within walking distance. Valet parking fee is excessive

10

OLGA

25 Jul 2025

·

Stayed 1 night

My husband and I went to a concert at crypto Arena. We stayed here and we were very happy with our stay. This is a beautiful hotel and it is very fancy. The bed was so comfortable. It was in walking distance of a lot of things and we will stay here again.

10

Khou

12 Apr 2025

·

Stayed 3 nights

!!!CON!!!! Our room was right next to the staffs elevator, you can hear it going up and down.. in the early morning is worse. Waken us up the 3 nights we stayed there. !!! PROS!!! Overall everything was nice. Comfy clean beds.

6

Jay

24 Feb 2024

·

Stayed 4 nights

The bed was hard, the TV had no network connection so the guide didn’t work. I asked about this every day and they said they would fix it. They did not. And it took forever for my room to be ready while flight crews kept coming in and getting rooms right away.

8

Yukihiko

20 Jul 2025

·

Stayed 2 nights

The shower room was extremely narrow. There was always a strange high-pitched noise coming from the bathroom.

2

Lilia

18 Aug 2025

·

Stayed 2 nights

First time staying at a Sheraton hotel. Because it’s an established hotel. Expected a luxury type hotel seeing how it’s a Sheraton I thought I was going to experience a much better stay than any other hotels I’ve stayed at. The front desk had excellent customer service very nice and friendly. Got to the room which was two queen beds for 3 people. Bathroom only had one set of towels so had to call room service for towels. I tried to take a shower but only hot I mean really hot water came out. So I called room service again and they will have someone from maintenance stop by to check it out. No one came to drop off the towels. The maintenance guy came said he would open “it” up to see why there’s no cold water. Later he says that we have to wait 2-3 min for the cold water to come out. That seems like a waste of water but that’s the only way to have a good temp. Mind you there’s 3 of us and we’d have to wait a couple of mins for the cold water?! As much as we paid for this hotel I swear I would’ve stayed at a holiday inn or best western. Also there’s no elevator fr the hotel to get to the parking garage you have to go outside to the plaza and go to an elevator that takes you to the parking garage! So inconvenient. Walking pass people who are eating outside the plaza with all your luggage to get to the parking garage I don’t get it. Plus I asked regarding breakfast I was told by room service that we can order but we would have to go downstairs to pick up the food?!

6

Patricia

22 Jul 2024

·

Stayed 3 nights

Their was problema with wifi and no hot water to bath

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Service

Staff are widely described as friendly, professional, and accommodating across front desk, valet, and bar, with efficient check-in. Some guests reported inconsistent service at times, including slow restaurant or room-service responses and occasional rudeness or miscommunication.

Related guest reviews

8

Shawn

7 Jul 2024

·

Stayed 2 nights

Staff was rude at check in. They didn’t welcome us just kiddos took out info and threw us our keys without any explanation of anything. Didn’t show us how to use the elevator, We had to ask other guests who also said they had to ask other guests.

4

Ahmed El

15 May 2024

·

Stayed 1 night

Staff is rude. The lady who checked me in should not be in the front desk! This is not the first time I stay in this hotel and the experience was similarly bad the last couple of times. Very rude staff in the front desk and terrible experience in the restaurant. This is way below minimum Sheraton standards!

10

Rusman

27 Jan 2024

·

Stayed 5 nights

Reception in particular Matt was very friendly checking us in past midnight and explained all hotel facilities including the areas worth exploring surrounding the hotel.

10

Julia

28 Jul 2025

·

Stayed 2 nights

The staff was so incredibly kind - both at the front desk upon check in and check out, and the staff at the lobby bar. Was some of the most genuine, personable care I’ve received in a while!

10

Veenay

3 Jan 2025

·

Stayed 1 night

Love the staff and stay.

8

Shoshanna

24 Jul 2025

·

Stayed 3 nights

Beautiful hotel with excellent staff and service

10

Pamela

24 Mar 2024

·

Stayed 1 night

Excellent customer service! Clean room. Great food. Excellent valet service

10

Paul

7 Apr 2025

·

Stayed 4 nights

Great location staff very friendly and room service ws awesome lady that cleaned our room was outstanding

10

Vinod

20 Dec 2023

·

Stayed 5 nights

Centrally located, with easy transport and eating options. Room and bed comfortable, good selection of toiletries. We left one of our mobile phones in the taxi thay dropped us off at the hotel and we are so appreciative of the concierge who helped me to track it down and get it back safely within a very stressful three hours. Cannot be thankful.enough, the concierge is a credit to the hotel. We would onsider staying again if we ever revisit Los Angeles.

10

Debra

10 Aug 2024

·

Stayed 4 nights

Staff throughout the hotel was extremely friendly, easily remembered my name. Will return for sure!

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Location

Central downtown location with easy access to transit, The Bloc, shopping, restaurants, and venues like Crypto.com Arena and the convention center; many found it walkable. Several noted the surrounding streets can feel unsafe or have visible homelessness, especially after dark.

Related guest reviews

10

Jorge

7 Aug 2024

·

Stayed 1 night

Good location, easy transportation

10

Joshua

25 Jan 2025

·

Stayed 3 nights

Great value in this very clean and well-designed hotel in Downtown LA. Close to everything. A very spacious and well-designed room, a good bathroom and shower. Very comfortable.

10

Jimmy

16 Nov 2024

·

Stayed 1 night

The property was beautiful and elegant. Loved the close shopping experience and the proximity to events in town.

10

Edith

12 Aug 2024

·

Stayed 1 night

Great location in downtown. Local food and shopping is walking distance. Staff was excellent.

10

Raul

8 Nov 2024

·

Stayed 4 nights

Good location

10

Kenneth

27 Mar 2024

·

Stayed 3 nights

Excellent hotel. Great service, clean comfortable room. Modern amenities. Attached to a shopping and dining area. Plenty of additional food options within a five to ten-minute walk.

10

OLGA

25 Jul 2025

·

Stayed 1 night

My husband and I went to a concert at crypto Arena. We stayed here and we were very happy with our stay. This is a beautiful hotel and it is very fancy. The bed was so comfortable. It was in walking distance of a lot of things and we will stay here again.

10

Marissa

21 Feb 2024

·

Stayed 1 night

Located adjacent to The Bloc shopping and dining center, this property is convenient for a visit in DTLA. I stayed here as a solo female traveler. I felt very safe at the hotel. The staff is friendly and helpful and the elevator requires your key and floor selection prior to operating. The area around the hotel is very pleasant to walk around at daytime but as a solo traveler here to see a show it was a little sketchy at night. This is probably true of most of DTLA post-covid and beyond the hotel control. I enjoyed my stay at the hotel. The valet parking shares the parking structure below with The Bloc. I was able to get a slight discount via Expedia. I would recommend this hotel for excellent location, service and amenities (but there is no pool only downside).

8

Tara

22 Jan 2025

·

Stayed 4 nights

Property was not too far from the convention center. It was an easy walk. Also close to a grocery store and shopping. However, the sidewalks had some animal and some human waste and those areas tended to be smelly.

10

James

18 May 2024

·

Stayed 1 night

Downtown Business Trip. Hotel very secure, great room service. Adjacent restaurant highly recommend. Downtown LA is a bit sketchy. At night it was quiet.

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Dining

Many enjoyed the lobby bar and on-site restaurant, citing good drinks and tasty meals, including a well-liked breakfast buffet. Others reported limited breakfast quality, slow or inattentive service, or dissatisfaction with some dishes.

Related guest reviews

10

Margo

31 May 2025

·

Stayed 1 night

Spiffy new interiors, quick check in, friendly staff, great room, cool lobby, nice restaurant and bar…a great option for DTLA at a good price!

10

Michelle

26 Sept 2023

·

Stayed 2 nights

Hotel was amazing. Restaurant at hotel was amazing as well. Definitely will be back next time in LA

8

Warren

19 Jul 2025

·

Stayed 1 night

Breakfast at the hotel restaurant was well below par. Limited selection, poor quality.

10

Lily

20 Aug 2025

·

Stayed 2 nights

Super location, very convenient to all of DTLA, great helpful staff. Small comment: hotel restaurant is not tasty. Best to eat out, and lots of options around. Definitely will stay again.

10

Erika

22 May 2025

·

Stayed 2 nights

We thoroughly enjoyed our stay at the Sheraton Grand in DTNLA. The beds were soft and comfortable. The rooms were immaculate. I especially enjoyed having a bar/restaurant downstairs. I will definitely be staying here again.

8

SANJAY

7 Apr 2025

·

Stayed 3 nights

Had to wait a long time to place my order at the restaurant down below. Although I was seated earlier than others those were seated late, the attended served them first ignoring me. Service could have been more attentive. I had to walk out without having my breakfast.

8

Natalie

7 Oct 2024

·

Stayed 2 nights

Great bar in lobby and room was clean with a view of DTLA.

10

Ionie

29 Aug 2023

·

Stayed 7 nights

Breakfast was delicious

10

Jesse

25 Sept 2023

·

Stayed 2 nights

Great hotel in a great location. So convenient to have the shopping center right next door and another big one just down the street. Be aware that there is a $25 resort fee but you also get a $25 credit at the restaurant and some other perks (Grammy museum entry, yoga class) so it wasn’t a big deal. The breakfast buffet was really good. Gave the property condition 3 stars because while we were there the fancy elevator tablets that they use instead of regular up/down buttons were malfunctioning in the lobby causing huge pile ups of people trying to get to their rooms. They worked fine on all the other floors. Just not the lobby.

10

Julia

28 Jul 2025

·

Stayed 2 nights

The staff was so incredibly kind - both at the front desk upon check in and check out, and the staff at the lobby bar. Was some of the most genuine, personable care I’ve received in a while!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$228
February	US$265
March	US$263
April	US$312
May	US$322
June	US$326
July	US$350
August	US$205
September	US$203
October	US$256
November	US$211
December	US$194

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $813	17 $401	18 $379	19 $389
20 $256	21 $283	22 $309	23 $405	24 $474	25	26 $408
27 $246	28 $239	29 $269	30 $311

Su	Mo	Tu	We	Th	Fr	Sa
				1 $296	2 $385	3 $353
4 $256	5 $248	6 $278	7 $300	8 $248	9 $259	10 $269
11 $251	12 $315	13 $260	14 $269	15 $365	16 $564	17 $621
18 $635	19 $441	20 $278	21 $274	22 $274	23 $379	24 $302
25 $305	26 $349	27 $410	28 $353	29 $326	30 $412	31 $388

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Suite, 1 Bedroom (Mobility Accessible, Tub)

Traditional Room, 2 Queen Beds

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Deluxe Room, 1 King Bed, City View

Traditional Room, 1 King Bed

Traditional Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Traditional Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Suite, 1 Bedroom

Deluxe Room, 2 Queen Beds, City View

Studio Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sheraton Grand Los Angeles

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Prices for upcoming dates