Is parking available at the property?

Yes, free self-parking is available on-site. Limited parking is also provided.

What type of breakfast is offered and what are the serving hours?

A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:30 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 75 per accommodation, per stay (maximum USD 175 per stay) plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for easy access to different floors.

Where is the property located in relation to key landmarks?

The hotel is located in Ontario's Arena District, just a 3-minute walk from Ontario Mills Shopping Mall and a 3-minute drive from Toyota Arena. It is also 3.6 miles from Victoria Gardens and 3.7 miles from Ontario Convention Center.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests, with access from 6:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Hyatt Place Ontario Rancho Cucamonga Hotel

Average nightly price at Hyatt Place Ontario/Rancho Cucamonga by month, last 12 months (USD)
Month	Average price
January	US$132
February	US$133
March	US$143
April	US$129
May	US$124
June	US$142
July	US$112
August	US$114
September	US$121
October	US$139
November	US$139
December	US$142

What guests think

At Hyatt Place Ontario/Rancho Cucamonga, travellers highlight a convenient location by Ontario Mills and the airport, friendly staff, and generally spacious rooms, while noting an older property with traffic and AC noise that can affect sleep on some sides.

Cleanliness feedback is mixed: many describe very clean rooms, but others report stained carpets or furniture, lingering odors, and occasional pests, along with inconsistent housekeeping during multi-night stays. Breakfast is frequently praised for variety and value, though guests sometimes find items cold or depleted and the coffee machine or service inconsistent; facilities like the pool and gym are available, but elevators, parking, or pool heat occasionally disappoint. Expect a convenient base with good value, but quality and quiet can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Pool and gym are available and generally fine. Guests report occasional maintenance and access issues (elevator outages, limited or dim parking, pool heat or laundry dryer problems), and there are no on-site EV chargers.

Related guest reviews

10

Shelley Dawn

4 Mar 2024

·

Stayed 4 nights

Everything was great. Location near lots of great restaurants, the mall, airport, freeway. The only downside: The dryer in the laundry room barely dried clothes 45 mins for 4.00 and they were still wet. Charged my card another 4.00 and only gave me 15 additional minutes. Ended up hanging several things in the room to dry. Staff is nice and breakfast was good.

6

Olivia

16 Jul 2025

·

Stayed 2 nights

The first room I was assigned on the second floor had several issues: a cracked mirror, dirty sheets, stained carpet, and a non-functioning phone. I was then moved to another room on the same floor. While the mini fridge didn’t work, the room was otherwise clean, aside from a few hairs on the bathroom floor. If you're a light sleeper like me, I wouldn’t recommend this hotel due to its location right next to the freeway. The sound of trucks passing by throughout the night made it hard to sleep. On a more positive note, the pool was a highlight: clean, quiet, and hardly used by other guests. I also used the gym, which was well-equipped with towels and a water dispenser readily available. The front desk clerk, Sierra, truly made a difference. She was incredibly friendly, empathetic, and addressed all my concerns promptly and professionally. The best part of the stay was the breakfast. The variety was impressive from cereals to hot, fresh Belgian waffles. Everything was well-stocked, fresh, and guests weren’t limited in their selections.

8

Robert

29 Dec 2024

·

Stayed 2 nights

So if you have an EV dont stay here. There is no charging stations here. We had to goto the mall and find a charging station.

10

Yvonne

26 Oct 2025

·

Stayed 1 night

Everything was very nice except one of two elevators was operating. It took a very long time to go up 6 floors and down 6 floors. People were tired of waiting and took the stairway instead. Im disabled so i had to wait for elevator.

8

Malia

6 Jun 2024

·

Stayed 3 nights

Hotel location is great as it’s very near to the mall & lots of places to eat. The air conditioning is very loud & woke me up when it kicked back on. The perimeter of the hotel and parking lot are dimly lit which I didn’t like. Hotel staff was courteous.

10

Amy

8 Jul 2025

·

Stayed 2 nights

The staff was great and the location was great just need more ice machines.

8

Chaay

28 Jul 2023

·

Stayed 3 nights

I enjoyed our stay. The only thing I would say is that the pool needs to be maintained better . But I also went down the morning after a ton of people used it the day before … depending on what time they clean their pool I could have very well went down before they cleaned. Also chairs need to be replaced … but all in all it was a great stay .

8

Hannah

10 Dec 2025

·

Stayed 4 nights

Could use healthier options for breakfast food. One of the 2 elevators were broken and we were there for a soccer tournament with a lot of other teams. The pillows could use a revamp

10

Kassandra

12 Aug 2025

·

Stayed 1 night

1 weekend night stay, the room was a great size. The only part we didn’t enjoy was the parking, it is limited. The breakfast was very good but the eggs were cold. So we took it up to the room, unfortunately no microwave in the room. Food was still good tho lol I would stay again

10

Joyce

24 Nov 2024

·

Stayed 1 night

I had problems with a finding parking space but I got lucky when someone left.

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Cleanliness

Many reviews praise clean rooms and common areas. Others mention stained carpets or furniture, unpleasant odors, and occasional pests or dirty linens, with housekeeping frequency and thoroughness varying.

Related guest reviews

10

Jackie

12 Apr 2023

·

Stayed 2 nights

Good breakfast, friendly staff, clean rooms and convenient location.

2

Billie

20 Aug 2025

·

Stayed 1 night

The room and hallways smelled of rancid water and mold. I asked the front desk if they could move me to another room bc I noticed I was across from a maintenance closet and stairway. They told me they could not accommodate me. Definitely not Hyatt quality or atmosphere. Very disappointed

6

Carlarease

11 Nov 2024

·

Close to the mall..room was dirty (carpet with stains, light switches dirty, hair on face cloth) staff extremely warm and wrlcoming, breakfast freshband hot.

10

Marissa

31 Aug 2025

·

Stayed 1 night

I was traveling alone with my grandkids. Felt extremely safe. Property was clean and great breakfast. Will definitely stay here again.

6

Ana Luisa

1 Sept 2024

·

Stayed 3 nights

Room 413 has to bee sprayed for bed bugs. My son slept on the sofa bed and was bit by a bed bug. As well as none of the rooms have microwave, regrigerators dont work good.

4

Barbara G

23 Aug 2025

·

Stayed 1 night

Wallpaper/paneling peeling off walls, bedsheets were dirty. They had hair, dirt, smudges, and stains on them.

4

Stephanie

19 Aug 2024

·

Stayed 3 nights

Outside of the property was OK but my carpet in my room was wet when we got in wet spots in areas. Carpet was dirty. It felt icky to walk on the shower floor was not cleaned all the way our beds were pretty nice nice and soft and cozy, but I just did not like that floor, and we stayed four days and they only took out the trash once my pillowcase was dirty. I took it off put it on the floor for housekeeping to pick up did not pick up till the second day and did not replace pillows cases refrigerator leaked water all over our food that we had In the fridge Continental breakfast was all hit. It was the floor and to me the floor is important. I had my four year old granddaughter and you know kids play on the floor. I would not allow her to play on that floor. We had to keep our shoes on because of the icky sticky feeling of the carpet

10

Keirsten

3 Sept 2025

·

Stayed 2 nights

Very clean

6

Felix

26 Mar 2024

·

Stayed 1 night

It wasnt that clean. Their. Was mold in the bathroom.

4

Romilia

30 Mar 2023

·

Stayed 1 night

Stayed for the night since we had a family function near by. Ive never had a problem with this hotel up until now. To our surprise there was a roach in our room and our sheets had gum in them. There was a festival going on this past weekend so our price for our stay was nearly $500. It makes me feel some type of way knowing I paid this much for my awful experience. I won’t be going back. Hope they get it together.

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Rooms

Guests like the spacious layouts and some comfortable beds. However, the decor feels dated, AC can be loud, freeway-facing rooms are noisy, in-room amenities are limited (often no microwave, few outlets/USB), Wi-Fi can be unreliable, and maintenance issues occur.

Related guest reviews

10

Elizabeth

29 Aug 2025

·

Stayed 1 night

Big rooms with sitting area. I would stay here again.

6

Mark Jayson

10 Oct 2025

·

Stayed 4 nights

The breakfast was good. My room had random loud faucet sounds. The wifi was terrible/almost non existent.

6

Rajbeer

6 Sept 2025

·

Stayed 4 nights

We stayed here for a wedding so it was conveniently located near the venue. The staff was super helpful and really nice. Breakfast was OK. The bed and couch were uncomfortable. The toilet was like a foot off the ground. And the shower was extremely dated. It wasn’t dirty, but it could use a facelift. Good staff, though. Just not the most comfortable.

6

Gary

14 Jul 2025

·

Stayed 2 nights

We have stayed in Hyatt Place many times and this place wasn’t up to the normal Hyatt Place standards. Room had a misty smell to and the water pressure for the shower was just awful. Bathroom was super tiny. would not stay here again.

6

Ed

15 Jul 2025

·

Stayed 1 night

Rooms look and feel old.

8

John

11 Jun 2025

·

Stayed 4 nights

Hotel was nice but a bit outdated. Overall, we had a relaxing stay.

6

Markus

16 Jul 2025

·

Stayed 2 nights

The Ac unit was very loud. I see why they provide ear plugs. The unit struggled to keep cool. Would be helpful yo have a microwave in the room. Would like breakfast to start at 6 am on wknds. Travel times are longer in California. Would be nice to grab some food bwfore hitting the 7 am traffic.

8

Andrew

15 Sept 2025

·

Stayed 2 nights

I've stayed at other Hyatt Places before with the same layout, which I like. However, it is time to upgrade some of the amenities in the room such as USB charging ports. The mattress in the room needed to be changed as there were body impression on both sides of the bed. This particular room was facing the side of the freeway, which made the vehicle noise noticeable. As far as the breakfast goes, it would have been nice to have sausage one day and bacon the next. Also, I prefer the self made waffles which are fresher than the frozen ones used at this particular Hyatt Place. The one plus was that this Hyatt was located right near the Ontario Mills Mall and mulitiple restaurants.

10

Amy

18 Jun 2025

·

Stayed 1 night

The TVs and the mattress for the pull out couches need to be replaced

6

Denise

22 Mar 2025

·

Stayed 1 night

The WiFi connection was so poor and the television cable service didn’t work.

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Service

Staff are frequently described as friendly, helpful, and efficient at check-in. A minority report unresponsiveness, rigid policies (early check-in fees, oversold nights), or delays in resolving room issues and delivering requested items.

Related guest reviews

8

Robert

19 Sept 2025

·

Stayed 2 nights

Friendly staff.

2

Carlos

3 Aug 2025

·

Stayed 3 nights

The night we arrived the ac was very loud and when u turned it off it blew hot air. Reported to the front desk in the morning they said they would send an engineer. Engineer must have been there cuz the cover to the ac was loosely on and still making noise when we came back at 8 pm out all day. Next day reported again since now the thermostat was not working. Didn’t even have power again went and reported to the front desk and nothing asked for a fan didn’t even have that. Went to the front desk the next morning at check out to remind them. The time there felt like we weee paying to be ignored. No offer for future discounts no I’m sorry about that just a nod of the head and ok from the front.

10

Amberlynn

10 Oct 2025

·

Stayed 1 night

Really nice hotel. Staff were all friendly and welcoming. Room was very clean and well kept. Lots of options for breakfast. Enjoyed our stay!

10

Martin

25 Aug 2024

·

Stayed 1 night

The staff was great especially Mayra she helped me out with some paperwork that I had to print she went above and beyond. I really appreciate her.

6

James

25 Dec 2024

·

Stayed 1 night

Noted early check-in when making reservation. No response. Arrived at hotel before check in time, many rooms were clean and available. Nowhere near capacity, near vacant, yet they charged $35 for early check-in or I had to wait two hours (for no reason).

2

Joseph

1 Jun 2025

·

Stayed 1 night

The hotel was oversold. Staff was very rude about it and turned me away at midnight. I’m sleeping in my car now.

8

sean

24 Dec 2024

·

Stayed 1 night

Staff was accommodating of early check-in, but initially assigned to handicap room. When a standard room was requested, a slight delay was encountered and okay.

4

Norma

6 Sept 2025

·

Stayed 3 nights

Staff was friendly but management didn’t work with us when we departed a day early for an emergency and didn’t issue us a refund. The door lock to our room had recently been changed and unlocking was a challenge every single time, stayed 2 of 3 nights and every morning the breakfast items were exactly the same with no variation in a single item. Found roaches roaming on parking lot next to pool on both nights we were there. Had used this hotel for a one night stay before and made decision to stay again for a long weekend but based on this trip would not stay here again, there are many similar options in the area

10

Annette

18 Dec 2025

·

Stayed 1 night

Great staff, beautiful room and made us feel very comfortable.

10

Tremaine

21 Jul 2025

·

Stayed 2 nights

Staff was extremely helpful

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Location

Right by Ontario Mills with easy access to dining, the freeway, and the airport; many find it very convenient. Noise can be an issue for highway- or construction-facing rooms.

Related guest reviews

8

Nick

20 Dec 2024

·

Stayed 2 nights

Freeway side is quite loud

10

Wen

9 Nov 2025

·

Stayed 7 nights

Very close to shopping center

4

Chris

24 Sept 2023

·

Stayed 6 nights

Construction going on across the street all night long. Terrible. Hallway smelled of burnt feces.

10

Anna

19 Jan 2023

·

Stayed 2 nights

I liked the size of the room, the cleanliness, amount of towels. I really didn't like having a room next to a loud roadway. I frequently heard the sound of construction type work like beeping trucks backing up almost exclusively at night.I didn't sleep well at all. Next time I would ask to be opposite to the roadway.

8

Paul

31 Oct 2024

·

Stayed 1 night

Very close to the mall, the airport, and restaurants, makes it very convenient.

8

Jose

9 Dec 2024

·

Stayed 5 nights

A bit noisy at night due to proximity to interstate

8

Lilla

18 Jul 2025

·

Stayed 2 nights

Stayed here on the way to Vegas and overall it was a fine stay. Rooms were okay and spacious and felt pretty clean. Breakfast was a very standard continental breakfast, however the area was very small, so not much offered. The location is great with it being right next to Ontario mills and walking distance to the mall. Great spot if you’re just stopping by.

10

Linda

22 Nov 2025

·

Stayed 1 night

Needed a place to stay close to the airport. This was perfect and right on the perimeter of the Ontario Mills Mall. Our room was very clean and huge!! I would definitely stay here again.

10

SONJA

7 Jul 2025

·

Stayed 1 night

Great location, shopping, entertainment, restaurant, Freeway close. Property very clean

10

Tatiana

22 Mar 2023

·

Stayed 1 night

The rooms was clean and big enough for me and my family. The staff was excellent. The only problem is the noise from the freeway and airplanes.

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Dining

Breakfast is often described as good with a solid selection. Some guests found items cold or running out, limited variety on some days, or a broken coffee machine.

Related guest reviews

10

Joseph

30 Jan 2025

·

Stayed 1 night

Best country potato’s for there breakfast ever.

8

Akemi

28 Mar 2025

·

Stayed 1 night

Everything was great and comfortable staying at Hyatt place. Breakfast was ok not that was what I expected. I have not had any good breakfast when breakfast is included in the hotel price. Pics look good on the website but technically continental breakfast.

10

Jackelyn

17 Jul 2025

·

Stayed 2 nights

We had a pleasant stay. The room was clean. It had shampoo, conditioner, and body wash. We asked for more towels and no problem getting them. Breakfast was delicious. They served scrambled eggs, fresh salsa, sausage links, oatmeal, waffles, bagels, bread, muffins, cereal, juice, coffee, hot chocolate, and more. The people at the front desk were very kind.

6

Emmanuel

20 May 2025

·

Stayed 1 night

My family and I stayed here for one night. Hotel is dated but was clean and rooms were spacious. For the continental breakfast they offered waffles, scrambled eggs and sausages, oatmeal, sliced bread, bagels and some muffins, coffee, apple and orange juice. Parking filled up fast on site but plenty of parking across the street.

10

teri marie

1 Sept 2024

·

Stayed 6 nights

Hyatt Place should offer better food service for during the day and evening. They could be competitive with all the other food places around there.

4

RAJNI

5 Nov 2024

·

Stayed 1 night

No proper breakfast, no coffee as machine was broke, no fruits Terrible for morning to start with

10

Gabrielle

25 Sept 2024

·

Stayed 1 night

I had a great experience staying at the Hyatt this past weekend. The staff was friendly, the room was super clean and the location was very convenient to my weekends activities. Loved how they offered free coffee and tea and there water with oranges was really refreshing! Also they had a microwave downstairs available to use at any time was convenient too.

8

Walter

7 Dec 2024

·

Stayed 1 night

Didn’t have the egg omelette station

6

Linda

1 Sept 2024

·

Stayed 1 night

had to let shower water run for 20 minutes to get warm water. breakfast fair hot foods were served cold

8

Jeremy

18 Mar 2025

·

Stayed 4 nights

Everything was great. Might be the best breakfast I've had for hotel breakfast. The one thing that would have made it better is if the double beds were queen beds. What a difference that would have made! Would be easily 5 stars with that one change.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $125	2 $125	3 $136	4 $125	5 $112	6 $119	7 $117
8 $109	9 $109	10 $109	11 $109	12 $117	13 $168	14 $185
15 $105	16 $112	17 $124	18 $108	19 $140	20 $153	21 $140
22 $114	23 $106	24 $106	25 $106	26 $106	27 $114	28 $114
29 $106	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
		1 $106	2 $119	3 $119	4 $127	5 $125
6 $109	7 $106	8 $106	9 $108	10 $106	11 $115	12 $115
13 $106	14 $106	15 $105	16 $106	17 $106	18 $114	19 $118
20 $106	21 $106	22 $106	23 $106	24 $106	25 $114	26 $115
27 $107	28 $106	29 $106	30 $109	31 $148

Hyatt Place Ontario/Rancho Cucamonga

Prices for Hyatt Place Ontario/Rancho Cucamonga

Monthly average prices

About this property

Location

Room options

Room, Multiple Beds

Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed with Sofa Bed (High Floor)

Room, Multiple Beds (High Floor)

Standard Room, 1 King Bed with Sofa Bed

Guest reviews of Hyatt Place Ontario/Rancho Cucamonga

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hyatt Place Ontario/Rancho Cucamonga

Prices for upcoming dates