Is parking available at the property?

Self parking is available on-site for a fee of USD 10.00 per day. Please note that parking is limited.

Does the hotel allow pets?

Pets are allowed at the hotel with a fee of USD 85.00 per accommodation, per stay. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 16:00, and check-out time is at 11:00. Late check-out may be available for a fee of USD 50.00, subject to availability.

What is the hotel's location in relation to key landmarks?

The hotel is located in Pleasanton, just a 4-minute walk from Tommy T's Comedy House and a 4-minute drive from Stoneridge Shopping Center. It is approximately 3.6 miles from Pleasanton Golf Center and 3.8 miles from San Francisco Premium Outlets.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor heated pool. The operational hours and seasonal availability are not specified.

What are the hotel's policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Four Points by Sheraton Pleasanton Hotel

Average nightly price at Four Points by Sheraton Pleasanton by month, last 12 months (USD)
Month	Average price
January	US$99
February	US$113
March	US$104
April	US$102
May	US$122
June	US$144
July	US$140
August	US$132
September	US$143
October	US$118
November	US$100
December	US$96

What guests think

At Four Points by Sheraton Pleasanton, guests consistently praise the spacious rooms, friendly staff, and resort‑like grounds with a large heated pool, but repeated issues include ongoing renovations, closed dining, inconsistent cleanliness and maintenance, unreliable key cards, and paid parking.

Many liked the quiet, convenient location near restaurants and major roads. Other drawbacks include frequent hot tub outages, lack of elevator access to second‑floor rooms, and occasional noise or security concerns. Expect attractive grounds and comfort, but variable upkeep and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Resort‑style grounds and a large heated pool are highlights, but ongoing work has limited amenities. Recurring issues include hot tub outages, paid parking, broken exterior doors/keypads, and no elevator access to second‑floor rooms.

Related guest reviews

4

Sarah

1 May 2024

·

Stayed 2 nights

the "security" door didnt lock the ice was so far away lobby dirty

2

Abigail

3 Jun 2024

·

Stayed 1 night

Awful stay unfortunately. Couldn’t check in for over an hour later then I was told originally. We were told to sit in our cars out front and would receive calls in an hour. Housekeeping was behind. When we finally got a room it was not clean whatsoever. Pool was freezing, not heated. Hot tub didn’t work. Bath tub didn’t work. Tv didn’t have a working remote

10

kevin

19 Jun 2023

·

Stayed 3 nights

Great courtyard. Nice. Pool lounge chairs are ripped, need to be replaced. Jacuzzi is out of order.

10

Mara

18 Jan 2025

·

Stayed 1 night

Have been staying here a long time. Love that the pool is heated in winter and has an actual deep end. Very convenient if you have business in Pleasanton. Hot tub was out of order this time, but isn’t usually. Good staff, I can always request the room type I want and usually get it.

8

Ashley

27 Apr 2025

·

Stayed 3 nights

Security door was broken hallway unvacuumed, staff unresponsive about security door.

10

dale

8 Nov 2024

·

Stayed 2 nights

Great, right from checkin. The woman at the front desk was super friendly and went the extra mile to ensure we had the perfect room - and it was, roomy, spotless, and a nice patio overlooking the grounds and pool area. Perfect. The pool was large, heated, and spotless, the hot tub was the perfect temperature, and the grounds were meticulous.

8

Micah

31 Aug 2025

·

Stayed 1 night

This is the third or fourth time we have stayed here. We enjoy the property and its amenities. Rooms have always been nice. The property is getting older and now there is a parking charge of $10, for what? Its not like the parking is secure or safe. Its an open parking lot. Pathetic money grab.

6

Minerva

22 Dec 2025

·

Stayed 1 night

The room was nice and clean. The only downfall in staying at this location is there are no elevators for 2nd floo rooms. There are only stairs.

6

Teresa

8 Dec 2023

·

Stayed 2 nights

This property is under MAJOR renovation and this was not disclosed. My room was clean and acceptable, but there are no elevators on property and you have to walk outside to get anywhere (there's no connected hallways.) We had a major work conference that was continually being interrupted by construction noise. I would recommend this hotel AFTER construction is completed.

6

Trizia

3 Nov 2025

·

Stayed 3 nights

Outside tables and seating were dirty, shower showed definite signs of age, hot tub was not working, restaurant was not open, road construction 8 am to 10 pm was the final straw. Staff was helpful and accommodating - credited the night the road crew made noise until 10 pm.

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Cleanliness

Cleanliness feedback is mixed: many guests report very clean rooms and well‑kept areas, while others cite moldy showers, odors, pests (ants/roaches), and poorly cleaned bathrooms. Housekeeping consistency varies, with missed service and towel shortages noted.

Related guest reviews

8

Heather

11 Nov 2025

·

Stayed 3 nights

The room was clean and well cared for.

8

Matthew

8 Oct 2024

·

Stayed 2 nights

Refrigerator in room was disgusting, smelled like rotten food and filled the room with the smell as soon as the door was opened. Requested a replacement and hotel promptly assisted. Our room also seemed to have an ant problem.

4

Kathryn

15 Dec 2025

·

Stayed 4 nights

the room was filthy dirty. never was vacuumed (age old dirt and decay in carpeting) and had growth and mold all over the shower. Coffee in room had an old moldy pod in it. When I complained to front desk they apologized profusely and housekeeping just came and make the bed - and LEFT the dirty moldy coffee pod!!! Bathroom had peeling tiles and tub with stains so bad that I wore flip flops in the shower. This was worst cleanliness I have ever seen. A portapotty would have been more sanitary!!

10

Yolonda

9 Nov 2025

·

Stayed 4 nights

The room was clean the staff was great

2

Lee

5 Oct 2025

·

Stayed 1 night

I’ve stayed at 4 Point by Sheraton about a dozen times and always found it to be a great place to stay. It’s always clean and comfortable and my go to place when I’m in the area. NOT THIS TIME. There was NO coffee in the room, only tea. The full length mirror was falling off the wall. There was a long black hair on the shower wall. Finally there were brown spots on the shower curtain there I don’t want to even guess what they were. I was going to book a room for 3 weeks from now but I have to seriously rethink this.

6

Janet

30 Sept 2024

·

Stayed 1 night

Had a lot of ants when I woke up in the morning in the bathroom, coffee pot area and desk.

4

John

15 Sept 2025

·

Stayed 1 night

Room smelled like a wet dog. Lots of mildew in the bathroom. Room keys frequently failed. Listing said there was a guest laundry - there isn’t. No discernible amenities at all, despite what the listing says. No ice machine, no laundry, no functional internet. It’s basically Motel 6 with greenery.

4

Narend

18 Aug 2024

·

Stayed 1 night

Room was dirty and smell like somebody smoked their previously … All new disposal cups that they provide in the room, smell smoky and Plastic was burned that the cup comes in..

6

Patrick Bryan

20 Aug 2024

·

Stayed 2 nights

Everything was fine but the ants. Our food was full of ants. Otherwise, the room was nice and clean.

6

Hector

28 Dec 2025

·

Stayed 1 night

Shower was not clean. Disappointed

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, many with patios or balconies and quiet views, though some decor feels dated. Noise transfer and equipment issues (TV/Wi‑Fi) appear in several reviews, and some rooms lack a fridge or microwave.

Related guest reviews

8

Manuel

20 Feb 2023

·

Stayed 2 nights

Really disappointed that it didn't have a refrigerator or microwave. It was clean and comfortable, and the staff is really nice.

10

Ma Angeli

25 Jul 2025

·

Stayed 2 nights

This hotel is a hidden gem. I live in the area and often pass by the property, not realizing how beautiful it is. We booked a two night stay due to a prolonged power outage in my neighborhood. We chose this hotel for its location and price per night but did not expect much. It looks like a mini resort with the well maintained garden, which offered a really nice and peaceful view from our room. Our room was clean and spacious with a balcony. I work remotely so I really appreciated the ample desk space. We will definitely stay here again and would recommend it to friends and out of town guests.

10

Amanda

17 May 2025

·

Stayed 1 night

I have stayed here a few times and it's always a good experience. Easy check in, friendly staff, balcony attached to all the rooms, very clean, etc.

8

Michael

11 Nov 2024

·

Stayed 2 nights

Very nice! Large rooms and very clean.

6

Karolyn

17 Dec 2025

·

Stayed 3 nights

Rooms are outdated and need a refurbished look.

6

Glen Kenneth

13 Jul 2023

·

Stayed 1 night

My room was dark and very outdated with popcorn ceilings and no USB port for my phone. Not sure I would stay there again. Plenty of more modern hotels in the area.

4

Gowrishankar

31 Dec 2025

·

Stayed 3 nights

Apretty bad experience staying there. The rooms were spacious and the beds were comfortable, but the room was very dimly lit with no central lighting. The check-in process was a hassle, as we could not easily find the lobby and there were no clear directions. The major issues started on our third day, when someone had tried to break into our car the previous night. An unknown key-type device was left in our driver-side door keyhole in the morning. This made us feel very unsafe. When we returned to our room that night, the room’s door lock was damaged and would not open. We had to wait outside for at least 30 minutes with our bags until the receptionist could shift us to a different room. We then had to hastily move all of our belongings from the old room to the new one within a few minutes once the door was broken open. The new room’s bathroom also smelled extremely bad upon arrival. After all these disappointing experiences, we did not feel safe continuing our stay, so we checked out early on our last day. I reported all of these issues with the receptionist as well.

8

Lee

8 Aug 2025

·

Stayed 1 night

The only problem we had was the person next door was playing the TV very loud all night.

6

Lois

21 Apr 2024

·

Stayed 1 night

TV did not work and they never fixed it.

6

Thao Le

8 Aug 2025

·

Stayed 1 night

Nice beds and shower. No breakfast nor bar as advertised. No Internet nor signal for TV.

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Service

Staff are often described as friendly and helpful, with some quick room changes and assistance. However, reliability is mixed: recurring key‑card failures, delayed or confusing check‑ins, occasional rudeness/unresponsiveness, and uneven housekeeping are common complaints.

Related guest reviews

6

Esmeralda

30 Jun 2025

·

Stayed 2 nights

Didn't like my key cards wasn't working and I needed to go back and forth to the office several times because the key cards didn't open the doors

10

Talita

13 May 2024

·

Stayed 1 night

Front desk staff when I checked in as well as checked out were absolutely fantastic. Customer service is stellar and I would definitely stay again based on their performance.

2

Steven

16 Aug 2025

·

Stayed 1 night

The staff entered our room without permission and removed some food from our refrigerator.

4

Ryohei

30 Jun 2024

·

Stayed 1 night

rude counter staff

10

Guadalupe

4 Jun 2024

·

Stayed 1 night

We stayed for one night and upon arrival we were having an issue checking in. Thankfully Laura was able to help us out and get us checked in! She’s great and super helpful. It was a great stay and definitely will be our go to when we’re in the area again.

6

Rory

25 Jun 2025

·

Stayed 2 nights

Had to get key rekeyed 3 times during 2 night stay. Inconvenient

6

Nai

19 Dec 2025

·

Stayed 1 night

Hotel was nice and clean, however it was very difficult to get a hold of the front desk. When you call the number that is given, it is not the phone number on site so I got a lot of run around and no answer. Checkout sign on building says 12:00pm but receipt checkout said 11am so it was confusing. And I was unable to get hold of front desk if I wasn't in hotel.

2

Allan

21 Apr 2024

·

Stayed 1 night

Worst experience ever on a hotel. I had better experience from a Motel 6. Check in is at 3pm, and I arrived at around 3:30 pm and they said they didn't have any room ready for me and 4 other people ahead of me. They told me to write my name and number in a scrap paper. I decided to stay in the lobby to wait for it. One couple had the same experience after I did. The line finally built up for check in and they called the couple after I arrived and I waited for my name but, was never called. They started giving rooms to the ones in line. So I joined the long line to get my room. When it was my turn I asked the receptionist if they were ever going to call me for an available room. The receptionist told me that she doesn't know anything about it since she just got on shift. She finally got me a room. I hauled my stuff to the room and the keys did work but the door would bot open. The front desk is far from the room. I walked there twice to get it resolved. They had to move me to a another room in the second floor of another building. They don't have elevators so I had to drag my stuff to that room. After all that, I just wanted to relax before I get ready to an event and watch TV. The TV channels were not working. They said they are having problems with that throughout the whole building and they called a technicians already. I checked out the next day and the TV was still not working right.

10

Sukhvinder

22 Jun 2024

·

Stayed 7 nights

Our room wasn’t ready until 8pm that was ridiculous

4

Diane

20 Sept 2023

·

Stayed 5 nights

Dirty exterior, keys didn't work, we were told that if we needed clean towels we had to go to the front desk. Room service came only once.

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AI-generated summary based on recent guest reviews

Location

Convenient for restaurants, shopping, and major roads/BART, and many find it quiet. A few reviews raise concerns about parking‑lot security or lighting.

Related guest reviews

10

suzanne

22 Jun 2025

·

Stayed 1 night

Great location to stores, restaurants like Chill’s,Black bear diner,fast food.Starbucks on corner,great pool:outdoor sauna and well maintained grounds. Restaurant on grounds temp closed but coming back soon. 6min Uber to Pleasanton fair !!!

8

Shannon

22 Feb 2025

·

Stayed 1 night

Check in was seamless and the front concierge was friendly. Great place to stay, safe location, plenty of accessible food options and shopping nearby. The room was very clean and quiet. I wish my bed was a little more comfortable but overall a decent stay. Will stay again.

8

William

2 Mar 2024

·

Stayed 3 nights

The room itself was nice, as usual for a Sheraton. I liked the bed. I found it odd that the tv did not have guide to see what was on it, having to scroll through all the channels. The hotel is located in a large business park. As I have found in California, the sinage for the hotel is discreet, meaning, it blends in too perfectly with its neighbors. The hotel was in the middle of a large renovation. That was apparent as soon as I drove in. However, there was little signage indicating where registration was located, and it was not well lit in the dark. I am sure that will all change when it is completed. I was very surprised to be charged for parking. Although it was listed on the site's web page, the location of the hotel and the fact there was only surface lot parking was (like any suburban hotel) it wasn't worth the money. I will say, I used my Hotels.com rewards, so that my only cost was taxes and parking.

6

Mary

29 Sept 2024

·

Stayed 1 night

I was surprised there was no breakfast provided. Proximity to BART was great.

8

Jordi

4 Oct 2025

·

Stayed 2 nights

Lots of places within walking distance

2

Jenna

8 Jun 2024

·

Stayed 1 night

The stay was okay but my car was stolen from the parking lot. Very upsetting that there is no cameras on the premises or security patrolling. Obviously I won’t be back.

10

James

4 Apr 2025

·

Stayed 2 nights

Close to Freeway, and fast food.

10

Bridgett

11 Sept 2023

·

Stayed 1 night

Awesome hotel for a great price in a convenient location.

10

Guohuan

16 Apr 2025

·

Stayed 1 night

Good location

4

Ann

8 Dec 2023

·

I have stayed at this property in previous years and it was good. This time however, the property is under renovation and the available rooms were in a back building behind parking lots filled with construction containers. The parking lot was dark and unsafe, random groups of men that did not appear to be hotel guests were hanging out there at night. It was also dirty, cigarettes butts and dog poop outside of the entry door along with an overflowing trash can that was not emptied during our multi day stay. The non working refrigerator in our room was replaced promptly. The room was okay, stark, with no trash receptacle. The last night was very noisy with a very loud (screaming) fight going on in the hallway and nearby room. Never saw or heard any security personnel. Line for checkin was very long and slow on the first day.

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AI-generated summary based on recent guest reviews

Dining

The on‑site restaurant and bar are largely closed during renovations, and breakfast is often unavailable despite some listings. Many guests instead walk or drive to nearby dining.

Related guest reviews

10

suzanne

22 Jun 2025

·

Stayed 1 night

Great location to stores, restaurants like Chill’s,Black bear diner,fast food.Starbucks on corner,great pool:outdoor sauna and well maintained grounds. Restaurant on grounds temp closed but coming back soon. 6min Uber to Pleasanton fair !!!

6

Kenneth

29 Mar 2025

·

Stayed 1 night

The rooms were nice a clean. Newly renovated. However, I chose this hotel for having a restaurant and bar area to have our family from out of town come gather and be together. Restaurant and bar have been under remodel for two years now! Had I have known this I would have picked a different location.

4

George

15 May 2025

·

Stayed 2 nights

The restaurant was closed. It was the reason I stayed here. The room was okay, but cheap plastic cups not glasses. No room service either.

8

mark

6 Aug 2023

·

Stayed 4 nights

Awesome service and large rooms Only negative was no restaurant but I understand that is being worked on There was no breakfast available on site but restaurants close by

6

Mary

29 Sept 2024

·

Stayed 1 night

I was surprised there was no breakfast provided. Proximity to BART was great.

4

Eric

30 May 2024

·

Stayed 1 night

No mention of the construction going on in the lobby area on the Hotels.com website. Breakfast was not provided that was included in the price and there was $10 parking fee that the front desk did not inform me of until I asked. There was so much construction noise I could not hear the person at the front desk. I’m sure they were not in a good mood hearing that all day.

6

Kandra

9 Mar 2024

·

Stayed 1 night

The property was getting a face lift. No breadfast!!!

8

David

28 Sept 2025

·

Stayed 1 night

The room was ver comfortable and the pool was refreshing. I was disappointed that the restaurant and craf bar wasn’t open. Additionally the HVAC in our room didn’t work. Fortunately the weather was mild. Overall it was a pleasant stay.

10

Judith

17 Jul 2023

·

Stayed 2 nights

The hotel should state that the restaurant is closed and has been since Covid.

8

Brenda

30 Oct 2024

·

Stayed 1 night

Hotel is being remodeled which i didnt see in the hotel information. Due to the remodel, breakfast is not served, this needed to be noted. I would have chosen a different hotel. Staff very nice and accommodating for a late checkout.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $109	2 $136	3 $145	4 $145	5 $122	6 $123	7 $123
8 $123	9 $139	10 $152	11 $139	12 $145	13 $104	14 $113
15 $109	16 $141	17 $138	18 $139	19 $117	20 $113	21 $113
22 $108	23 $98	24 $100	25 $100	26 $108	27 $108	28 $108
29 $113	30 $127

Four Points by Sheraton Pleasanton

Prices for Four Points by Sheraton Pleasanton

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Mobility Accessible, Bathtub

Room, 1 King Bed

Room, 1 King Bed, Hearing Accessible (Mobility Accessible with Bathtub)

Executive Suite, 1 Bedroom

Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)

Room, 1 King Bed, Hearing Accessible, Garden View (Roll-In Shower)

Room, 2 Queen Beds, Roll-In Shower, Garden View

Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed

Room, 2 Queen Beds, Garden View

Room, 2 Queen Beds, Pool View

Deluxe Room, 2 Queen Beds

Studio, 1 King Bed with Sofa Bed, Garden View

Room, 2 Queen Beds

Room, 1 King Bed (Mobility Accessible, Tub)

Room, 1 King Bed, Garden View

Suite, 2 Bedrooms, Pool View

Guest reviews of Four Points by Sheraton Pleasanton

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Four Points by Sheraton Pleasanton

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $127	26 $162	27 $162	28 $158	29 $122	30 $123	31 $123