Hyatt Place Colorado Springs Garden Of The Gods

Very quiet. Close to all the fun!

I reserved a king Mountain View room for my 20 year wedding anniversary. When we arrived we were told that they had us in a room with 2 queen size beds. I asked if there was any other king rooms available and was told there was not. I was upset but needed a place to stay so I took it. When we got to the room it was full size beds not queen. I went back to the lobby and was told that is what they have. I became more annoyed and went back to the room and contacted Hotels.com about a refund so I could go elsewhere and was told that the GM Stacy denied my refund. At this point I was beyond mad. My wife went and talked to the staff in the lobby and was finally given the correct room I paid for. After all that the beds are way too soft, bathrooms are basically a 5x5 closet and the breakfast is terrible. I wouldn’t stay at this place again if you paid me. I have worked customer service for over 20 years and understand things happen but a good business takes care of the customer and doesn’t lie to them.

Great stay, we had an issue with our room and they were happy to help us out. Breakfast was great. They had plenty of gluten free items. Overall, great stay.

Great location; quiet, easy access.

Stay overall was great everybody working there was very friendly. Breakfast was pretty good. The hot items change every day. Pool is closed for the winter.