Sheraton Hartford Hotel at Bradley Airport

Ongoing renovations and restaurant construction are mentioned, with the pool closed and limited or no room service at times. Parking is convenient but can be expensive or uncomfortably dark.

Rooms are frequently described as very clean, with many noting refreshed interiors. Occasional lapses appear, such as odors or leftover items, and a few bathrooms showed wear or damage.

Rooms are comfortable with many recently renovated, and beds often praised; several note good sound insulation despite the airport. Downsides include loud or ineffective HVAC, thin walls, and occasional fixture issues with showers, toilets, or TVs.

Service is often praised as friendly, efficient, and helpful, including late-night assistance. However, multiple reports cite missed wake-up calls, occasional rudeness or slow check-in, billing errors or double charges, and a few instances of overbooking.

Located inside Bradley International Airport, with direct access to ticketing, TSA, and rental cars, it’s exceptionally convenient for early departures or late arrivals. Many note it’s surprisingly quiet for an on‑airport hotel.

Cloud 9 and the lounge receive frequent praise for tasty food and drinks. Still, several stays faced restaurant construction or limited hours, early Starbucks closure, no late dining or room service, and occasionally limited menus.