Name: Hampton Inn Council Bluffs
Address: 2204 River Rd, Council Bluffs, Iowa, United States of America, Council Bluffs, Iowa, US
Price range: US$105–US$304 per night
Rating: 8.73

What guests think

At Hampton Inn Council Bluffs, travelers frequently praise very clean, comfortable rooms and friendly front desk staff, while noting the convenient location by I-29 with indoor access to Ameristar Casino and easy drives to the zoo and riverfront.

Repeated critiques focus on very firm mattresses and thin walls or hallway noise. Breakfast feedback is mixed, from plentiful and tasty to poorly stocked or low quality. A minority reported service hiccups such as reservation or key issues, slow overnight assistance, and an unreliable shuttle. Overall, it works well for a short, straightforward stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Key facilities include an indoor pool, ample parking, and indoor walkway access to the adjacent casino; some guests also used a shuttle. Complaints mention cold pool water or overly warm pool areas and occasional shuttle reliability issues; the pet fee feels high.

Related guest reviews

8

Roxana

25 Apr 2025

·

Stayed 1 night

El agua de la piscina está muy fría al parecer no la calientan y no pudieron mis niños apenas disfrutar

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10

Amy

2 Aug 2025

·

Stayed 1 night

I booked Hampton Inn because previous stays have always been stress free and pleasent. They have a shuttle service that took us to Stir-cove for a concert that evening. We called them later after the concert and were picked up 5 min later. The The hotel is clean, the room was nice and quiet and clean. We plan on booking again for future visits.

10

DeAnna

23 Oct 2025

·

Stayed 3 nights

Hotel was connected to another hotel, which connected to a casino. Did not know that- was prepared to walk outside in weather.

10

Penny

21 Jul 2025

·

Stayed 1 night

Hotel was clean, staff was friendly. Easy walking ( inside & outside)that connected both hotels, to casino & food. We have oversized vehicle, parking lot had plenty of space for oversized parking. Parking lot security.

8

Thomas

2 Dec 2024

·

Stayed 1 night

\u200bI was thankful they accepted pets, however at $75 I thought the pet fee was excessive.

8

Janet

27 Dec 2022

·

Stayed 1 night

I booked this night for my grandkids and I to go swimming. The pool was so cold!! You couldn’t even get used to it swimming in there half hour. It looks like it could use a little vacuum also. We only swam for about 45 minutes. We were all very disappointed. Especially the kids.

2

Macie

6 Mar 2023

·

Stayed 1 night

We chose this property due to the shuttle to and form the airport. When we arrived at the airport we called the property to have the shuttle pick us up. We were very rudely told by the front desk representative that they were no longer running the 24 hour shuttle service, and the driver went home. She then put us on hold for 45 minutes. We called from another phone and she would not answer the phone. We called from yet another phone and she picked up and put the call directly on hold. THE WORST CUSTOMER SERVICE! Due to her unwilling to do her job, we were then stranded at the airport with no ride to our hotel. We tried uber, no luck. We tried lyft, no luck. When I say stranded, we were completely stranded in the freezing cold Nebraska weather. Finally, we decided to call the hotel next to Hampton, The Holiday Inn and they were more than willing to provide the SAME shuttle that Hampton uses to come pick us up and drop us off to our hotel. NEVER again will I stay at this Hampton Inn. When we discussed with the representative at the front desk she was short, and rude. Not only did this happen to me and my husband but it happened to four other couples as well. Completely unprofessional.

10

Heidi

27 May 2024

·

Stayed 1 night

Hot tub was at the hotel next door. Great view of the river.

8

Gillian

27 Oct 2025

·

Stayed 1 night

Great location right off I29. Lots of parking. Short walk to the Ameristar Casino for food and gambling. Comfortable bed. Great shower. Very friendly and efficient front desk staff

10

Christy

5 Jan 2025

·

Stayed 2 nights

This was a great hotel for the price! The rooms were clean and the pool area was nice. If you are looking to go to the casino, it's perfect! Within 10 minutes driving from the zoo.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are frequently described as very clean or spotless, with tidy spaces that many found comfortable. A few guests noted lapses such as stained linens, items left in closets, dirty hall/exterior areas, or occasional odors.

Related guest reviews

10

Kristin

27 Feb 2026

·

Stayed 1 night

Clean rooms and bathroom fresh laundry and towels

4

Chad

10 Nov 2024

·

Stayed 1 night

Had to request new linens for bed as they were stained upon arrival

10

Dan

8 Jan 2026

·

Stayed 1 night

Great staff, quiet clean rooms. Impressive!

10

Jordan

16 Nov 2025

·

Stayed 1 night

Room was spacious and clean. Staff was kind and made check in and check out easy.

10

David

8 Nov 2025

·

Stayed 1 night

Really friendly staff at the front desk. What a great way to start my visit! The room was also clean and comfortable. I travel through her frequently, and I will definitely be back!

10

Connie

8 Feb 2026

·

Stayed 3 nights

Room was cleaned spotless everyday the people behind the desk were very nice i would highly recommend

6

Barbara

28 Oct 2023

·

The exterior of the property was dirty walking through the doors. Lots of cigarette butts. The door to our room was dirty needs to be cleaned. The room itself was clean and comfortable. I didn’t know it was next to a casino or I would have crossed over into Omaha and gotten a hotel there.

4

Marianne

12 Jul 2024

·

Stayed 1 night

Dark, dingy halls, elevators & rooms. Staff unfriendly & unhelpful. Had same experience at a previous Hampton Inn.

10

Patricia

17 Jan 2026

·

Stayed 1 night

Very clean and comfortable

8

Grant

4 Jan 2025

·

Stayed 1 night

Everything was great until after settled I opened the closet and saw a bra and other clothing on the shelf and floor. Completely ruined our stay, how clean is the rest of the room. Front desk staff was very apologetic and removed it but....... not impressed, never come here or recommend the place.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, sometimes spacious with river views, but many guests find the mattresses very firm or uncomfortable. Others mention thin walls or hallway noise and occasional TV issues.

Related guest reviews

8

Michaela

30 Dec 2024

·

Stayed 2 nights

Overall it was very good. Bed a little firm. Clean, great view of the river. Was disappointed regarding time change for the continental breakfast. Highly suggest putting sign up in elevators or right in down area. The breakfast itself was great. Location was excellent for the zoo and eating places at the casino.

4

Jason

18 Mar 2025

·

Stayed 2 nights

I gave it one star under condition because of the quality or ,lack of, the beds. Very cheap beds and most uncomfortable of any hotel I’ve stayed at recently. Bummer because I like Hampton.

8

Kendra

22 Nov 2025

·

Stayed 1 night

Comfortable bed, clean and big rooms. Walls are thin and can hear people in the hallways.

10

Mandy

13 Jan 2026

·

Stayed 1 night

Great service at front desk for nights. Also, great room, beds were a bit hard.

6

Melissa

6 Jul 2025

·

Stayed 1 night

Bed was very uncomfortable. If you like a super firm bed then this is your place. It felt like i was sleeping in a concrete slab. My back hurt so bad the next morning. Other than that everything was great! Clean, great staff, great breakfast.

6

Traci

1 Aug 2023

·

Stayed 1 night

We've stayed at lots of Hampton Inns because they are so reliable. This one was not up to our expectations. The TV/cable doesn't work and the front desk said the person who could fix it was on an airport run. He came back around 10PM and knocked on the door when we were already in bed. The breakfast area ran out of coffee and no one was checking to keep things stocked.

10

Jordan

16 Nov 2025

·

Stayed 1 night

Room was spacious and clean. Staff was kind and made check in and check out easy.

10

Kevin

11 Oct 2025

·

Stayed 1 night

The room was really nice. My wife and I are both very tall and it was nice to be able to take a shower and stand underneath the shower head. Plenty of hot water. The morning breakfast was great too. Our only complaint was as my wife put it, the bed was a slab of concrete. She didn’t sleep very well and I slept ok but woke up with a stiff neck. Other than that we both liked our stay and would come again if we are in the Omaha area.

6

Jere

14 Feb 2026

·

Stayed 3 nights

The beds need to be changed the worst sleep I have ever had!! We ended up checking out a day early because of the beds. The staff and everything else was great!

6

Wanda

6 Jan 2026

·

Stayed 1 night

Mattresses were hard. Neither I or my teenager slept good in each of our beds

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and helpful, with smooth check-ins and welcoming front desk interactions. Some guests reported issues such as reservations not found or overbooked, slow or unresponsive overnight assistance, shuttle frustrations, and inconsistent breakfast staffing.

Related guest reviews

4

Trashell

3 Sept 2024

·

Stayed 1 night

They overbooked rooms despite us paying far in advance to reserve our room, then staff/manager was not real pleasant about working through the situation.

10

Nichole

24 Nov 2025

·

Stayed 1 night

Great front desk staff on Saturday!!!

4

Chad

2 Jan 2026

·

Stayed 1 night

i will say we got there 20 minutes early and our room wasnt ready so they upgraded us to a different room. Room was very nice. Our problem arose when we got back from the casino at 145 am and we couldnt get into our room. went down to the front office and no one was to be found. It took us over 30 minutes for them to find the person to redo our keys to get into our room. not happy

2

Macie

6 Mar 2023

·

Stayed 1 night

We chose this property due to the shuttle to and form the airport. When we arrived at the airport we called the property to have the shuttle pick us up. We were very rudely told by the front desk representative that they were no longer running the 24 hour shuttle service, and the driver went home. She then put us on hold for 45 minutes. We called from another phone and she would not answer the phone. We called from yet another phone and she picked up and put the call directly on hold. THE WORST CUSTOMER SERVICE! Due to her unwilling to do her job, we were then stranded at the airport with no ride to our hotel. We tried uber, no luck. We tried lyft, no luck. When I say stranded, we were completely stranded in the freezing cold Nebraska weather. Finally, we decided to call the hotel next to Hampton, The Holiday Inn and they were more than willing to provide the SAME shuttle that Hampton uses to come pick us up and drop us off to our hotel. NEVER again will I stay at this Hampton Inn. When we discussed with the representative at the front desk she was short, and rude. Not only did this happen to me and my husband but it happened to four other couples as well. Completely unprofessional.

10

ELAINE

26 Nov 2025

·

Stayed 1 night

Front desk staff are always very kind and cheerful. We stay here Everytime we are passing through and they have been lovely ever time. Room is always clean and cozy

8

Gillian

27 Oct 2025

·

Stayed 1 night

Great location right off I29. Lots of parking. Short walk to the Ameristar Casino for food and gambling. Comfortable bed. Great shower. Very friendly and efficient front desk staff

10

Valkyrie

1 Jan 2024

·

Stayed 2 nights

This stay was amazing for us. We started off a little rough because Expedia thought my card was expired, but the staff was so sweet and took care of us. They definitely made sure our stay was great! Every staff member I spoke to had a positive and caring attitude. I can definitely say this hotel has been the best one I have been to, and I have made trips to plenty. Definitely stay here if you have the chance!

2

JoAnn

7 Jul 2024

·

Stayed 1 night

Got to property and they could not locate our reservation and had no rooms left. Had to find a different place to stay

6

Jenny

11 Jun 2023

·

Stayed 2 nights

Check in was atrocious. Couldn’t find our reservation, even asked me if I was at the right hotel after showing them my confirmation email. Booked 2 rooms, at time of booking, asked for 2 rooms near each other. We got different floors, receptionist didn’t even look to see if we could get closer rooms, just said “nope”. Sticky, gross elevator floors. Pool area like a sauna- super hot and very overpowering chlorine. Had a sewer smell in our bathroom at times- and no, it wasn’t us 😂 The good- good breakfast included. Comfy beds and pillows. Quiet. Overall, average stay.

10

Michele

3 Jun 2024

·

Stayed 1 night

Front desk and housekeeping clearly care about their jobs because every aspect of our stay was wonderful. It was spotless, well maintained and everyone we encountered were pleasant and helpful. Breakfast was great as well! We will absolutely stay here again when passing through.

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AI-generated summary based on recent guest reviews

Location

Convenient off I-29 with indoor access to Ameristar Casino; close to the zoo and riverfront views. Some found the area congested with limited dining nearby beyond the casino.

Related guest reviews

10

Anna

30 Apr 2025

·

Stayed 2 nights

We enjoyed our stay at the Hampton. It was close to the Mid-America Center (where our dance competition was) and easily accessible from interstate. Hotel was clean. Room was comfortable and in good condition. Breakfast was great with hot and cold options available. Parking is free on site. We were very happy with our stay!

8

Michaela

30 Dec 2024

·

Stayed 2 nights

Overall it was very good. Bed a little firm. Clean, great view of the river. Was disappointed regarding time change for the continental breakfast. Highly suggest putting sign up in elevators or right in down area. The breakfast itself was great. Location was excellent for the zoo and eating places at the casino.

10

DeAnna

23 Oct 2025

·

Stayed 3 nights

Hotel was connected to another hotel, which connected to a casino. Did not know that- was prepared to walk outside in weather.

10

PETER

15 May 2023

·

Stayed 1 night

Nice and clean with reasonably easy access off the interstate.

8

Marianne

10 Sept 2024

·

Stayed 1 night

On the Hotels.com app it looked like it was right by I80 but it was on I29 around some curves and right next to the Holiday Inn and the Casino. Very congested area and no restaurants or stores around. We brought our dog and wanted to walk to an outdoor eating area but instead ate snacks in our room.

8

Gillian

27 Oct 2025

·

Stayed 1 night

Great location right off I29. Lots of parking. Short walk to the Ameristar Casino for food and gambling. Comfortable bed. Great shower. Very friendly and efficient front desk staff

10

Maddie

28 May 2024

·

Stayed 2 nights

Comfortable and clean property. Friendly front desk. Nice and relaxing after our long day! Plus close to the river for a relaxing view.

10

Christy

5 Jan 2025

·

Stayed 2 nights

This was a great hotel for the price! The rooms were clean and the pool area was nice. If you are looking to go to the casino, it's perfect! Within 10 minutes driving from the zoo.

10

Ricky

1 Oct 2025

·

Stayed 1 night

Access to Hotel was easy. Exit 52 to be exact. Perfect for travelers wanting to stay next to the highway. Hotel was connected to the Casino. If you're a Casino buff, this is your place to stay. Rooms were nice and clean. Beds were extemely comfy. Bathrooms were clean. First time we have stayed in Hotel where A/C unit had a Wall Control thermostat. Something new we learned. As for the food, we ate at the Casino Sports Bar. Not many eateries near by. It was quite a walk to the Casino. Food was good. Breakfast was very good. Plentiful for all. Nice assortment, and selection, of breakfast foods. Overall, had a very nice stay, and would recommend others to stay as well.

10

DENNIS

2 Oct 2025

·

Stayed 2 nights

Close to everything we wanted to do.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: many praise it as plentiful and good, while others found items low quality or not restocked and noted occasional timing or equipment issues. Coffee and waffles received several positive mentions.

Related guest reviews

10

Anna

30 Apr 2025

·

Stayed 2 nights

We enjoyed our stay at the Hampton. It was close to the Mid-America Center (where our dance competition was) and easily accessible from interstate. Hotel was clean. Room was comfortable and in good condition. Breakfast was great with hot and cold options available. Parking is free on site. We were very happy with our stay!

8

Michaela

30 Dec 2024

·

Stayed 2 nights

Overall it was very good. Bed a little firm. Clean, great view of the river. Was disappointed regarding time change for the continental breakfast. Highly suggest putting sign up in elevators or right in down area. The breakfast itself was great. Location was excellent for the zoo and eating places at the casino.

4

floyd

2 Jul 2023

·

Hotel had kids screaming and keeping us awake, in the room next to us. Breakfast was subpar, lots of things were not stocked, or not there. When the staff was notified of it, they had dismissive attitudes, and excuses.

10

Brenda

8 Dec 2025

·

Stayed 1 night

Clean room . Good breakfast and friendly staff

10

Mike

28 Dec 2025

·

Stayed 1 night

Breakfast was not fresh or good worst breakfast I have had in a hotel very disappointing

6

Matthew

1 Aug 2024

·

Stayed 1 night

Breakfast service was lacking, and many items were out of stock and not being replaced.

6

Diane

20 Jul 2025

·

Stayed 1 night

The hotel is in need of a refresh, It had become somewhat run since our last stay a year ago..not quite up the quality of most Hampton Inn it’s still nice and our room was clean but it doesn’t have that Hampton Inn quality any longer getting to be more Comfort Inn quality. The breakfast was the worst I have ever had, the hock puck eggs were so dry you had to have a knife to cut them, sausage was only a few pieces in the warmer and it was dry and stuck to the bottom of the warmer, pancakes were the same and even after syrup you had to saw to cut them. This was not the breakfast we have come to expect from Hampton Inn, this was Motel 6 or less quality. If you do t want to provide breakfast then don’t but don’t offer something f so awful to people who have paid a little more to stay at your property because you have always provided quality service .. sad to see it be allowed to be run this way…I think my next stay will be Holiday Inn right next door

10

Jesus

5 Nov 2025

·

Stayed 1 night

Clean and comfortable Room, coffee available all the times , breakfast really good .

8

Holli

15 Oct 2025

·

Stayed 2 nights

Clean comfortable room. Staff very helpful. Egg options were not good at all. Orange juice was mostly water and toaster broken. Was clean though and the waffles were very good. Great coffee

10

Jessica

3 Nov 2025

·

Stayed 1 night

Breakfast was really good. Everyone was very friendly.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$106
February	US$119
March	US$133
April	US$122
May	US$136
June	US$209
July	US$132
August	US$130
September	US$125
October	US$127
November	US$105
December	US$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $138	18 $202	19 $161
20 $111	21 $120	22 $132	23 $120	24 $114	25 $159	26 $158
27 $141	28 $116	29 $128	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $114	2 $197	3 $207
4 $105	5 $115	6 $115	7 $116	8 $114	9 $140	10 $230
11 $105	12 $115	13 $116	14 $115	15 $184	16 $297	17 $241
18 $106	19 $114	20 $114	21 $199	22 $174	23 $304	24 $227
25 $106	26 $115	27 $115	28 $119	29 $114	30 $123	31 $123

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Monthly average prices

About this property

Location

Room options

Two Queens

One King Bed, Accessible

King with Kitchen

King Bed

Room, 1 King Bed, Accessible

King Study Sofabed

Room, 2 Queen Beds, Accessible

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Council Bluffs

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Prices for upcoming dates