Is parking available at the property?

Self parking is available on-site for a fee of USD 10 per day. Parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 100 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 5:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features include elevators and accessible bathrooms.

Where is the property located in relation to key landmarks?

The hotel is located in West Des Moines, just 0.1 miles from Jordan Creek Town Center and within a 15-minute drive of Living History Farms and Drake University. Des Moines International Airport is approximately 13.7 miles away.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests. The operational hours are not specified, but it is a year-round facility.

What are the policies for guests staying with children?

Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. It is advisable to inquire directly with the property for any specific requests regarding additional sleeping arrangements.

Residence Inn by Marriott Des Moines West at Jordan Creek Town Center

What guests think

At Residence Inn Des Moines West at Jordan Creek Town Center, travelers consistently highlight the convenient, walkable location by Jordan Creek Mall, friendly staff, and spacious suite-style rooms with kitchens that suit families and longer stays.

However, many reviews cite recurring pool and hot tub problems—cold water, heavy chlorine, closures, or upkeep needs. Cleanliness and maintenance feel inconsistent, with dated finishes or occasional issues like slow drains, broken fixtures, odors, or missing items, while breakfast ranges from plentiful to limited with occasional quality lapses. Best for longer stays focused on space and convenience; verify amenity status and room condition if these are priorities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor areas like the fire pit and courts are appreciated, but many reviews report pool and hot tub issues—cold water, heavy chlorine, closures, or cleaning and update needs. The fitness room receives positive notes.

Related guest reviews

8

michael

29 Dec 2025

·

Stayed 1 night

Need bacon for breakfast. Pool and hot tub were cold. Hot tub defiantly not ‘hot’. Main pool was uncomfortably cold. Staff great. Hotel very nice. Room was very nice.

2

Erin

25 Dec 2022

·

Stayed 1 night

This property was very nice, but the pool/hot tub was closed. We specifically booked here for those amenities for Christmas and we’re very disappointed. Would have cancelled and booked some place else but they don’t offer refunds.

10

Daniel

23 Jun 2025

·

Stayed 1 night

Hotel was quiet; enjoyed the patio area. Our stay was only one night, but the room amenities were great. Would stay again for a longer time. Convenient location. Hot tub could be cleaned.

10

Doug

14 Sept 2025

·

Stayed 10 nights

Enjoyed the very SMALL hot tub. No more than 4 people.

8

Neil

25 Oct 2025

·

Stayed 1 night

We really enjoyed our stay. Easy access to the many businesses in and around the Jordan Creek Mall was great and the grounds are beautiful. Pool was far too chlorinated and our eyes and nose are still burning a day later.

8

Jennifer

13 Nov 2024

·

Stayed 4 nights

Property was great. Hot tub was out of order during our stay. Fitness center was clean with lots of options. Breakfast was good!

8

Jennifer

9 May 2024

·

Stayed 1 night

The fire pit here was also very nice AND right next to a sweet little pond. I did not however like the pool and hot tub. They were very old and over chlorinated.

4

Autumn

27 Nov 2023

·

Stayed 1 night

At check-in, the attendant sent us to the wrong tower. Not a huge deal, a bit inconvenient. But then, there were no towels for the pool, and the staff said they had zero towels to give out. It wasn't sold out so not sure what happened there. No apology, I believe I interrupted her movie on her phone. The hot tub was cold and murky, like it had not been cleaned recently. Someone had turned on the emergency shut off for the hot tub, so when we figured out how to get it going again the water was full of foam. Will not return.

10

Tina

23 Nov 2025

·

Stayed 1 night

Pool and hot tub does need updates

10

Clay

17 Nov 2025

·

Stayed 1 night

We really enjoyed our stay this weekend at Residence by Marriott. The room was clean, spacious and cozy. The bed was very comfortable. We enjoyed the pool and recreation room as well as the firepit. The weather was nice so we walked around and we loved the area, right next to the mall and lots of restaurants. My family also enjoyed the breakfast, lots of options to choose from. Definitely recommend this place!

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Cleanliness

Many guests find rooms clean, but several report inconsistent housekeeping and upkeep, including dirty bathrooms, cobwebs, musty odors, and missed details. Overall cleanliness feels mixed.

Related guest reviews

10

mona

9 Sept 2023

·

Stayed 1 night

Very confortable hotel in west Des Moines. Room was clean and had a full kitchen. Friendly staff.

2

Kevin

7 Jun 2024

·

Stayed 1 night

Big wet spot in the carpet right inside the door we noticed in the morning. Also the room stunk so bad like a musty and moldy smell. The whole room just looked dirty and not cleaned well. Also the bed was so uncomfortable, and I am not picky about a mattress but this one was lumpy.

10

Carole

19 Jul 2025

·

Stayed 1 night

Very clean and comfortable

10

Scott

17 Mar 2024

·

Stayed 2 nights

Great location, Clean rooms!

6

Dana

3 Nov 2025

·

Stayed 2 nights

The toilet had a ring around it upon our arrival. Opened the drapes and there I found spider webs. The room didn’t smell fresh & clean. The staff was nice & courteous, but the room could’ve been cleaner and smelled fresher.

10

Matt

1 May 2024

·

Stayed 1 night

Great large room for our family of 6. We had the two bedroom suite and were able to have plenty of space. Breakfast was great and room was clean.

6

Danelle

20 Oct 2024

·

Stayed 1 night

Stay was okay. Hotel is getting a little dated. We arrived late at night and the door was locked and hard to get in. Cobwebs in the corners of our room.

10

Heather

6 Nov 2025

·

Stayed 3 nights

Clean rooms and very friendly staff!

4

Gabrielle

12 Aug 2024

·

Stayed 1 night

Showers weren’t cleaned, hair all over it. Blood on the walls by the sink. They gave me the wrong address to the hotel.

10

Elisavet

17 Jul 2023

·

Stayed 1 night

Peaceful and clean

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Rooms

Suites are spacious and comfortable with kitchens and multi-bedroom layouts suited to families. Some rooms feel dated and have maintenance annoyances such as dripping showers, slow drains, broken fixtures, missing items, or uncomfortable sofa beds.

Related guest reviews

4

Christi

16 Jun 2023

·

Stayed 1 night

The pull out sofa was extremely uncomfortable for our daughter, so she ended up sleeping on the slightly less uncomfortable couch. The pull out mattress was advertised in the room description to be a thick mattress and this did not turn out to be the case. It was thin and had no padding so the springs inside were quite sharp feeling. Not a good nights rest, for sure.

8

Steven

16 Sept 2025

·

Stayed 3 nights

Overall, stay was ok. Just a few inconvenient things. Vanity sink drained extremely slow, plunger didn't work. Shower dripped 24/7, had to put a towel underneath to catch/quiet drips. Breakfast limited in items compared to recent stays elsewhere.

6

Mindy

22 Feb 2024

·

Stayed 1 night

This hotel is conveniently located and I usually stay here for business. However during this stay, I had to ask to move rooms because the tv didn’t work in my original room. Not a big deal - happens. In the next room, one of the bedside lamps wouldn’t turn on, but then turned on by itself at 2am. There was no garbage can to be found in the entire room. At the continental breakfast there was no coffee in the pots, and no cranberry juice in the machine either. Not a bad hotel but probably won’t stay here anymore.

4

Lori

8 Dec 2025

·

Stayed 4 nights

Room was incredibly dated and worn. Front desk staff very nice however. The owners really need to renovate!

10

Dawn

4 Feb 2025

·

Stayed 3 nights

The property has very spacious rooms that are top notch! I was here for a work event for 3 days and it was perfect for my stay. Without walking distance to fine dining and also laid back bars. The best of all worlds surrounding the area. Would highly recommend and will definitely be back next work trip.

10

Jim

15 Aug 2024

·

Stayed 2 nights

Loved the 2 bedroom suite. Nice selection for Breakfast.

10

Clay

17 Nov 2025

·

Stayed 1 night

We really enjoyed our stay this weekend at Residence by Marriott. The room was clean, spacious and cozy. The bed was very comfortable. We enjoyed the pool and recreation room as well as the firepit. The weather was nice so we walked around and we loved the area, right next to the mall and lots of restaurants. My family also enjoyed the breakfast, lots of options to choose from. Definitely recommend this place!

10

Lisa

18 Oct 2024

·

Stayed 2 nights

The 2 separate bedrooms plus kitchen and living room are perfect for our family! All staff were very friendly.

4

Jen

4 Jan 2024

·

Stayed 1 night

Let’s just say the pictures posted have to be from at least 10 years ago. We were greeted with very friendly staff probably the only positive about our stay first thing they said right off the bat was we are short staffed on housekeeping, and you could tell. The room wasn’t terribly dirty however, the carpet had tears in it, and the bathroom tile was all broken up. The bathtub didn’t look to be properly cleaned. There was something that appeared to have been spilled all over the bathroom cabinets but never was wiped up the worst part about it all was the bed was so hard and uncomfortable, the room was also so bright between the very light glow from the microwave, the bright glow from the hallway lights under the door, and the curtains didn’t want to close all the way so you got a bright light from the street light It was so hard to get to sleep . I definitely will not be staying at this hotel again. Sidenote, the breakfast is just as bad just because it’s free does not make up for how lacking it was.

10

phyllis

24 Jul 2023

·

Stayed 6 nights

I was pleasantly surprised at the size of our room!! Had a kitchen and living area. It was very spacious, clean and comfortable. Staff was amazing. Definitely stay here again!

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Service

Staff are frequently described as friendly, welcoming, and helpful with smooth check-in. A few guests noted lapses in responsiveness or tone and occasional housekeeping shortfalls.

Related guest reviews

6

Jordan

1 Jan 2024

·

Stayed 1 night

Everything was good until my 3 year old son went to take a shower after swimming. On the way into the bathroom the carpet was peeling up and he cut his toe on the tack strip. It bleed for 15 minutes and was very painful for him. We had to go get a bandaid from the front desk and told them what had happened and they didn’t much care.

8

michael

29 Dec 2025

·

Stayed 1 night

Need bacon for breakfast. Pool and hot tub were cold. Hot tub defiantly not ‘hot’. Main pool was uncomfortably cold. Staff great. Hotel very nice. Room was very nice.

10

JENNIFER

19 May 2025

·

Stayed 5 nights

Isabella and Sara were amazing at checkin. Airline lost our luggage and they went above and beyond to ensure we had everything we needed!! Amazing!!

10

Heather

6 Nov 2025

·

Stayed 3 nights

Clean rooms and very friendly staff!

4

Autumn

27 Nov 2023

·

Stayed 1 night

At check-in, the attendant sent us to the wrong tower. Not a huge deal, a bit inconvenient. But then, there were no towels for the pool, and the staff said they had zero towels to give out. It wasn't sold out so not sure what happened there. No apology, I believe I interrupted her movie on her phone. The hot tub was cold and murky, like it had not been cleaned recently. Someone had turned on the emergency shut off for the hot tub, so when we figured out how to get it going again the water was full of foam. Will not return.

2

Christine

13 Jul 2025

·

Stayed 1 night

At check-in on Saturday we were told the AC was not working (summer in Iowa) and that maintenance was not available until Monday. We were also told this was the only room left - this room should have been blocked off as they sold it knowing about the issue. Very poor service.

10

Andrew

31 Jul 2024

·

Stayed 1 night

Great staff and lovely accommodations in prime location.

6

Jennifer

17 Jan 2023

·

Stayed 19,373 nights

We chose this property because it had a pool, was in a convenient location but also due to it's high ratings online. When we arrived, there was a sign that the pool was closed and when my daughter made a comment, before even saying hello, the front desk person said, well, we can cancel your reservation for you if you want. That wasn't exactly what we were needing to do when we had booked a suite to sleep 6 people and had driven from out of town. That was off putting. The outside patio was already closed at 6pm. The next morning, breakfast was really underwhelming. Nothing like that was indicated in the photos online. We probably won't stay at this Marriott location again unfortunately. Not worth the money paid.

10

Constance

17 Aug 2024

·

Stayed 1 night

Stayed here last minute during a cross country drive. Booking was quick and easy online, and staff was accommodating and welcoming for a later check in. room was clean and comfortable!

10

Lee Anne

30 Oct 2023

·

Stayed 1 night

The staff at this hotel is so friendly and hospitable. Went above and beyond in making me feel welcome.

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Location

Excellent, walkable location next to Jordan Creek Mall with many dining and shopping options; convenient for area visits. Scenic pond and paths are noted by some guests.

Related guest reviews

10

Kemwattie

2 Jul 2024

·

Stayed 4 nights

Great location. The staff are very friendly and accommodating.Restaurants and stores are in walking distance.

10

Misty

14 Jul 2025

·

Stayed 1 night

Fantastic hotel in a fantastic location

10

Melissa

15 Aug 2025

·

Stayed 8 nights

The staff were very friendly and helpful. The rooms were clean and adequately stocked. We LOVED that the pool and hot tub are available for adults only from 10p-12p. The location is conveniently located to several restaurants, shopping and centrally located to the areas we were traveling. We travel to Des Moines often and will definitely be back.

8

Neil

25 Oct 2025

·

Stayed 1 night

We really enjoyed our stay. Easy access to the many businesses in and around the Jordan Creek Mall was great and the grounds are beautiful. Pool was far too chlorinated and our eyes and nose are still burning a day later.

8

Adolph

5 Jul 2024

·

Stayed 1 night

Clean, quiet and perfect location for shopping and dining.

8

Amy

25 Apr 2023

·

Stayed 2 nights

Location was great (lots of restaurant options and close to highway). Breakfast options were typical - - nothing special - bagels, yogurt, hard-boiled eggs, fruit, juice, coffee, scrambled eggs, biscuit and sausage. Our room was on the first floor by the end-of-hallway door. Bad news is that the first floor hallway smells like chlorine due to the pool. Good news, we were far enough away from the main gathering spaces that it wasn't very noisy. Carpets in hallway are a bit worn but our room was nice and, most importantly, clean. Only complaint was that the bath gel dispenser in the shower didn't work and that the very large population of geese made it very unpleasant/difficult to take advantage of the walking paths.

10

James

19 Aug 2023

·

Stayed 1 night

The hotel is nice. It is right near a big mall and tons of places to eat. So it is very walkable. The pool and spa are nice. It is a ways from the city but that didn’t bother us. It is in a very clean area and the pond is nice to walk around also.

10

Lindsey

26 Jun 2025

·

Stayed 1 night

Great place to stay! Clean, comfortable, wonderful staff. Very short walk to mall and great food.

10

Clay

17 Nov 2025

·

Stayed 1 night

We really enjoyed our stay this weekend at Residence by Marriott. The room was clean, spacious and cozy. The bed was very comfortable. We enjoyed the pool and recreation room as well as the firepit. The weather was nice so we walked around and we loved the area, right next to the mall and lots of restaurants. My family also enjoyed the breakfast, lots of options to choose from. Definitely recommend this place!

10

Jane

31 Aug 2025

·

Stayed 2 nights

It was within walking distance or driving, for many food and shopping options. Staff is wonderful and basketball hoop/ outdoor areas were a hit with our grandkids.

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Dining

Breakfast feedback is mixed: many enjoyed it with good variety, while others found it limited or had issues such as unavailable coffee or quality concerns. Overall, adequate but inconsistent.

Related guest reviews

10

Chelsey

20 Jul 2025

·

Stayed 2 nights

Other than the elevator being down it was great!! The staff did warn us at check in & we just took the stairs. Rooms were great & clean & bfast was delicious!

8

keith

12 Mar 2024

·

Stayed 2 nights

Room was fine breakfast was very limited

8

Steven

16 Sept 2025

·

Stayed 3 nights

Overall, stay was ok. Just a few inconvenient things. Vanity sink drained extremely slow, plunger didn't work. Shower dripped 24/7, had to put a towel underneath to catch/quiet drips. Breakfast limited in items compared to recent stays elsewhere.

6

Mindy

22 Feb 2024

·

Stayed 1 night

This hotel is conveniently located and I usually stay here for business. However during this stay, I had to ask to move rooms because the tv didn’t work in my original room. Not a big deal - happens. In the next room, one of the bedside lamps wouldn’t turn on, but then turned on by itself at 2am. There was no garbage can to be found in the entire room. At the continental breakfast there was no coffee in the pots, and no cranberry juice in the machine either. Not a bad hotel but probably won’t stay here anymore.

8

Tyler

11 Sept 2023

·

Stayed 1 night

Very pleased, only downside was the milk I got from the breakfast was expired by over a year.

10

Mark

6 Jan 2025

·

Stayed 6 nights

Great breakfast and friendly staff

10

Amber

29 Aug 2024

·

Stayed 5 nights

Everything was fantastic! If I had any complaints it would be that they put away too much chlorine in the pool. When you walk into the pool room your eyes burn really bad because it's in the air. I had numerous family come visit and say the same thing. And the scrambled eggs were quite rubbery. Clearly not real eggs. But still edible. Other than those two very small things we had a wonderful stay and we will be rebooking soon.

10

Jim

15 Aug 2024

·

Stayed 2 nights

Loved the 2 bedroom suite. Nice selection for Breakfast.

10

Clay

17 Nov 2025

·

Stayed 1 night

We really enjoyed our stay this weekend at Residence by Marriott. The room was clean, spacious and cozy. The bed was very comfortable. We enjoyed the pool and recreation room as well as the firepit. The weather was nice so we walked around and we loved the area, right next to the mall and lots of restaurants. My family also enjoyed the breakfast, lots of options to choose from. Definitely recommend this place!

10

Shannon

12 Oct 2024

·

Stayed 2 nights

The staff were amazing. Breakfast was fantastic. The location is great- within walking distance to shops and restaurants. The pool needs attention.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $129	4 $129	5 $132	6 $154	7 $155
8 $130	9 $130	10 $130	11 $127	12 $130	13 $160	14 $156
15 $126	16 $134	17 $130	18 $126	19 $131	20 $141	21 $136
22 $128	23 $125	24 $132	25 $129	26 $130	27 $125	28 $126
29 $125	30 $133

Su	Mo	Tu	We	Th	Fr	Sa
		1 $133	2 $127	3 $128	4 $130	5 $133
6 $134	7 $131	8 $134	9 $130	10 $134	11 $134	12 $134
13 $126	14 $134	15 $127	16 $133	17 $127	18 $165	19 $179
20 $123	21 $116	22 $123	23 $122	24 $122	25 $122	26 $123
27 $134	28 $134	29 $122	30 $134	31 $132

Residence Inn by Marriott Des Moines West at Jordan Creek Town Center

About this property

Location

Room options

Suite, 2 Bedrooms

Suite, 2 Bedrooms (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Suite, 1 Bedroom (Mobility Hearing Access, Roll-In Shower)

Studio, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Suite, 1 Bedroom (Hearing Accessible)

Guest reviews of Residence Inn by Marriott Des Moines West at Jordan Creek Town Center

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Residence Inn by Marriott Des Moines West at Jordan Creek Town Center

Prices for upcoming dates