Name: Courtyard Chicago St. Charles
Address: 700 Courtyard Drive, St. Charles, Illinois, United States of America, St. Charles, Illinois, US
Price range: US$109–US$424 per night
Rating: 8.23

What guests think

At Courtyard Chicago St. Charles, travelers often praise the friendly, helpful staff, quiet spaces, and a convenient location near shopping and restaurants, though some note aging areas and occasional maintenance hiccups that affect comfort.

Rooms are often described as dated, with mixed bed comfort and occasional maintenance issues or noise from adjacent areas; while many find them comfortable, a few reported pests or cleanliness misses. Facilities get mixed notes: a tiny indoor pool that can be cold, sporadic gym or ice machine problems, and pleasant lobby or courtyard spaces, but an on-site bar/restaurant that is often closed. Dining is well liked when available—especially breakfast—but hours can be inconsistent and there is no complimentary breakfast, which some guests missed. Set expectations for older rooms and variable amenities, and you will likely have a smooth stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities receive mixed feedback: the indoor pool is tiny and sometimes cold, the gym may have broken equipment, and ice machines can be out of service. Pleasant lobby and courtyard spaces contrast with an on-site bar/restaurant that is often closed.

Related guest reviews

10

netia

3 Dec 2022

·

Stayed 2 nights

In the St Charles area on business for 2 nights. The rooms were nice, and the gym equipment was solid. My favorite part was the breakfast. Juice, coffee, bacon, eggs, potatoes, & toast. It was $13 and well worth the money spent. I love a made to order breakfast that's made with love. I'll definitely stay here again.

4

Noelle

6 Apr 2024

·

Stayed 2 nights

The staff was not friendly upon our arrival, had to wait around 10 minutes to check-in, since there was no attendant at the front desk. The pool is small and ICE COLD, we had mentioned the pool was cold to the staff and no changes were made. I was not made aware at check in that the entire hotel was undergoing carpet/furniture cleaning during my stay. At 8am in the morning the following day of our arrival, housekeeping slid a note under the door with the notification that a third party service would be entering our room to clean the carpet and furniture. I found that extremely unprofessional; I should’ve been notified upon check in. The snack bar/breakfast was not open once during our stay. On our day of check out (check out time being noon), housekeeping attempted to enter at 9am. Overall, I wouldn’t recommend.

8

Nancy

25 May 2024

·

Stayed 1 night

It would have been nice to have a small bar where you could unwind at the end of the day. I have stayed at many Courtyards with a bar.

10

Susana

10 Mar 2024

·

Stayed 1 night

Hotel is clean, modern, cute. Have laundry facilities for guests, climatized pool and a beautiful bar space at front desk. You have stores, restaurants, gas station, everything just walking around! Lady at the front desk was very nice. Totally recommended

8

Brian

1 Aug 2025

·

Stayed 1 night

Bathroom shower was a little dirty. Window needed to be cleaned better on the outside. Fitness Center had a broken TV and the remote control was on the floor with the batteries out of it. Looked like some ceiling tile broke and there was white pieces on the fitness center floor. Ice machine was not working on the third floor.

10

Catherine

26 Dec 2025

·

Stayed 1 night

Very nice… Wish they had a hot tub with the pool

10

Tehra

13 Dec 2024

·

Stayed 2 nights

Love this place! Great lobby and fireplace! Bar and dining are good.

8

Marly

14 Sept 2025

·

Stayed 1 night

Good location. Freindly staff. Their elevator was pretty slow but we were on the 2nd floor so it wasnt too much of a hastle to take it. The room was clean for the most part (some minor stains on the couch). the Water took a minute or two to heat up and bathroom felt a little outdated but the bed was very comfy. AC worked well. A pleasant place for my 1 night stay!

10

Jennifer

3 Nov 2025

·

Stayed 4 nights

Two thumbs up for a very quiet hotel stay with good (Starbucks) coffee available in the lobby in the morning. Staff was friendly and helpful. A tiny, indoor pool is perfect for smaller kids. Like a lot of hotels, this one is suffering from a lack of staff so the on-site bar and restaurant were closed during my stay. If that is important to you, call ahead to see if they will be open during your stay.

8

Franchelle

24 Feb 2023

·

Stayed 2 nights

It was nice and quiet. The cafe was closed so I had to order out for dinner.

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Cleanliness

Many guests report clean rooms and common areas, but others noted dirty bathrooms, slow-draining tubs, and occasional pests such as ants or suspected bed bugs. Overall cleanliness feels inconsistent.

Related guest reviews

6

JOSEPHUS

16 Oct 2023

·

Stayed 3 nights

The property had multiple problems from the poor service received from the staff right from the beginning, the front desk associate was very unfriendly. It seemed like we inconvenienced her for staying at the hotel. This was one of the worst experiences we had for a Marriott hotel. The room had bugs on the carpet and the AC kept turning off.

8

Christopher

17 Nov 2025

·

Stayed 2 nights

Clean room. Courteous staff. Breakfast burrito was amazing.

10

Tehra

24 Nov 2023

·

Stayed 1 night

Property and rooms are very clean. Very dated though and understandable in this economy.

4

Deborah

8 Jun 2025

·

Stayed 1 night

There were several bugs found in the room (bedroom and bathroom). Bathroom was very old— faucet was bent and water drained extremely slowly. By the time I was done showering the water was way above my ankle. And a one night stay was over $300!

10

Amy

20 Nov 2023

·

Stayed 1 night

I was very impressed with the cleanness of the whole the whole place and friendliness of the staff.

6

Carol

11 Jul 2025

·

Stayed 2 nights

I had ants in my room.

2

Lisa

19 Apr 2024

·

Stayed 1 night

I was here one night for business. I was put in a handicapped adjoining room which I was not happy about but I did not say anything. I wanted to switch rooms but I was tired. The next day I discovered bed bug bites on my leg. I have had bed bugs before and knew exactly what they were. Without a doubt I got them in that room. I called the hotel and they said they would tell the manager. I called three times that day and got no real answers. Finally spoke to someone in charge and they said they’d look into the matter and call me the next day. I never got a call the next day and finally called myself. I spoke to a very unsympathetic manager. He said they examining the room and found no evidence. Essentially my word against theirs. I understand bed bugs can happen anywhere. But to not even receive an “I’m sorry” is unacceptable. I am now worried I brought them into my home.

10

Rita

21 Jul 2025

·

Stayed 1 night

Very clean. All the staff were friendly and very helpful. Great location.

8

Debra L

22 Aug 2025

·

Stayed 4 nights

The hotel was very clean and quiet and the front desk staff were very nice and helpful.

6

Justine

5 Jul 2025

·

Stayed 2 nights

I didn’t like the fact that the bathroom was not clean and especially the water was not going down at all. I was very disappointed

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Rooms

Rooms are dated with worn fixtures and occasional maintenance issues (slow hot water, faulty TVs, drafty doors), and bed comfort varies. Some guests experienced noise from adjacent rooms or equipment, and a few found certain layouts tight.

Related guest reviews

4

Kha

12 Apr 2024

·

Stayed 2 nights

Bed was uncomfortable. Poorly done repairs. Booked for a business trip for 2 nights. Stayed only one.

8

MARY

17 Dec 2022

·

Stayed 5 nights

Only downfall is you can hear everything if someone ia beside you - better insulation needed

4

Stephen

25 Mar 2024

·

Stayed 1 night

There was a vibration the effected the entire suite at 11pm causing us to have to change rooms.

6

Cristina

9 Apr 2023

·

Stayed 1 night

Good hotel just the pillows are hard the bed not so comfortable. The rest is good

6

Robin

15 Aug 2024

·

Stayed 4 nights

Nice Hotel in a good location. The room that we had was next to a generator that pushed out a high level of noise. Other than that it was a good stay. The food was good and the staff friendly and helpful.

4

Matthew

4 Oct 2024

·

Stayed 5 nights

Very out dated. Rehab is needed here. Musty smells fixtures in disrepair and need updated tub was rusty and bed was stiff and springs made noises. Barking dogs in halls and kids running in the hallway

10

Kelly

21 Oct 2024

·

Stayed 1 night

Excellent check-in service and instruction. Room was clean and comfortable. It's a little worn, the bathtub could stand a refinishing, and the seal around my door into the hall was such that I could see into the hall. But very comfortable, convenient, and I would stay here again.

8

Shira

15 Apr 2023

·

Stayed 4 nights

Clean and comfortable. Only downside there is a very loud noise from a machine or something during the nights

8

Xeng

4 Aug 2024

·

Stayed 3 nights

The property was in a great location, close to shopping and dining. The staff was incredibly pleasant and friendly. The rooms were a little outdated, and there were some imperfections in my bathroom, such as a cracked shower and tiles. Other than that, it was a good stay for my first time in St. Charles.

8

Marly

14 Sept 2025

·

Stayed 1 night

Good location. Freindly staff. Their elevator was pretty slow but we were on the 2nd floor so it wasnt too much of a hastle to take it. The room was clean for the most part (some minor stains on the couch). the Water took a minute or two to heat up and bathroom felt a little outdated but the bed was very comfy. AC worked well. A pleasant place for my 1 night stay!

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Service

Service is frequently praised as friendly, helpful, and proactive, with standout front-desk staff mentioned by name. A few guests encountered unfriendly or absent staff and unsatisfactory handling of issues.

Related guest reviews

6

JOSEPHUS

16 Oct 2023

·

Stayed 3 nights

The property had multiple problems from the poor service received from the staff right from the beginning, the front desk associate was very unfriendly. It seemed like we inconvenienced her for staying at the hotel. This was one of the worst experiences we had for a Marriott hotel. The room had bugs on the carpet and the AC kept turning off.

4

Noelle

6 Apr 2024

·

Stayed 2 nights

The staff was not friendly upon our arrival, had to wait around 10 minutes to check-in, since there was no attendant at the front desk. The pool is small and ICE COLD, we had mentioned the pool was cold to the staff and no changes were made. I was not made aware at check in that the entire hotel was undergoing carpet/furniture cleaning during my stay. At 8am in the morning the following day of our arrival, housekeeping slid a note under the door with the notification that a third party service would be entering our room to clean the carpet and furniture. I found that extremely unprofessional; I should’ve been notified upon check in. The snack bar/breakfast was not open once during our stay. On our day of check out (check out time being noon), housekeeping attempted to enter at 9am. Overall, I wouldn’t recommend.

2

Lisa

19 Apr 2024

·

Stayed 1 night

I was here one night for business. I was put in a handicapped adjoining room which I was not happy about but I did not say anything. I wanted to switch rooms but I was tired. The next day I discovered bed bug bites on my leg. I have had bed bugs before and knew exactly what they were. Without a doubt I got them in that room. I called the hotel and they said they would tell the manager. I called three times that day and got no real answers. Finally spoke to someone in charge and they said they’d look into the matter and call me the next day. I never got a call the next day and finally called myself. I spoke to a very unsympathetic manager. He said they examining the room and found no evidence. Essentially my word against theirs. I understand bed bugs can happen anywhere. But to not even receive an “I’m sorry” is unacceptable. I am now worried I brought them into my home.

10

Henry

10 Jul 2024

·

Stayed 3 nights

My card was charged twice and due to the conscience, Becca made it up and I am happy how she dealt with the matter despite my card took 2 weeks to refund the charge. Big shout out!

10

Kathleen

24 Jun 2024

·

Stayed 1 night

The staff was wonderful. Not only did they check you in, they followed up with you to make sure everything was going well. I have never seen such great customer service for a one-night stay.

10

Katelyn

3 Jul 2024

·

Stayed 1 night

This was the best experience I have ever had at a Courtyard Marriot. My friends and I just stayed here for one night as we passed through on a road trip. Paula at the front desk was such a gem! She made us feel so welcome. She gave us water and offered suggestions of things to do and see. She walked us to the courtyard in the back and just showed true hospitality. The rooms were nice, the lobby was clean, and the location in St. Charles was great, but Paula is really what made the stay stand out. Thank you so much!

6

Andrew

16 Oct 2025

·

Stayed 1 night

Service was awesome, front desk staff was super friendly

10

Juliet

30 Jul 2024

·

Stayed 3 nights

I had an amazing stay thanks to the wonderful staff!

10

Jennifer

3 Nov 2025

·

Stayed 4 nights

Two thumbs up for a very quiet hotel stay with good (Starbucks) coffee available in the lobby in the morning. Staff was friendly and helpful. A tiny, indoor pool is perfect for smaller kids. Like a lot of hotels, this one is suffering from a lack of staff so the on-site bar and restaurant were closed during my stay. If that is important to you, call ahead to see if they will be open during your stay.

8

Kelly

15 Apr 2023

·

Stayed 2 nights

Ryan at the front desk was great and very knowledgeable! Good room. Wish there was a waste basket in the bathroom but yhars my only critique. Service was amazing!

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Location

Consistently convenient location near shopping and restaurants, with a generally quiet, safe feel and some walkable options.

Related guest reviews

8

Madeline

29 Mar 2024

·

Stayed 2 nights

Property was clean and lots of restaurant around the area.

8

Susan

1 May 2024

·

Stayed 6 nights

Great location! Plenty of walking available if you like. Lots of shopping and restaurants nearby. Near main roads but very quiet and safe area. Staff was extremely accommodating with making sure we had a handicapped accessible room. Very pleased with the room, staff, location. Full breakfast every morning is included. I will most definitely stay here again

10

Keisha

24 Feb 2025

·

Stayed 2 nights

Close proximity to shopping and restaurants.

10

Steve

7 Jul 2024

·

Stayed 1 night

The convenience location

10

Rita

21 Jul 2025

·

Stayed 1 night

Very clean. All the staff were friendly and very helpful. Great location.

10

brian

18 Apr 2025

·

Stayed 1 night

Convenience

10

Dale

27 Dec 2024

·

Stayed 1 night

Happy with location and service

8

Marly

14 Sept 2025

·

Stayed 1 night

Good location. Freindly staff. Their elevator was pretty slow but we were on the 2nd floor so it wasnt too much of a hastle to take it. The room was clean for the most part (some minor stains on the couch). the Water took a minute or two to heat up and bathroom felt a little outdated but the bed was very comfy. AC worked well. A pleasant place for my 1 night stay!

8

Ronald

17 Feb 2025

·

Stayed 2 nights

Very convenient location. Facility was clean. Staff was professional. Towels were old, hard and sandpaper rough.

10

Kate

6 Apr 2024

·

Stayed 1 night

It has been a nice relaxing weekend. We have enjoyed our stay, the hotel is tucked away from the traffic streets and it is nice and quiet. The only things so far that have been a bit of a challenge were the bathroom door is heavy, loud and it isn’t even with the door frame (we have this problem at home) The other thing was when we came back to the hotel after midnight there was a security measure that we didn’t know about. My husband figured it out.

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AI-generated summary based on recent guest reviews

Dining

When open, breakfast and bar offerings are enjoyed (e.g., breakfast burritos, cooked-to-order meals). However, the bistro/bar is sometimes closed and there is no complimentary breakfast, which some guests expected.

Related guest reviews

10

netia

3 Dec 2022

·

Stayed 2 nights

In the St Charles area on business for 2 nights. The rooms were nice, and the gym equipment was solid. My favorite part was the breakfast. Juice, coffee, bacon, eggs, potatoes, & toast. It was $13 and well worth the money spent. I love a made to order breakfast that's made with love. I'll definitely stay here again.

8

Christopher

17 Nov 2025

·

Stayed 2 nights

Clean room. Courteous staff. Breakfast burrito was amazing.

10

Adam

16 Jan 2023

·

Stayed 2 nights

Staff was very helpful. Room was very clean. Breakfast burrito was amazing.

8

Anthony

28 May 2023

·

Stayed 2 nights

A complimentary continental breakfast would have been nice.

6

Laura

30 Sept 2025

·

Stayed 3 nights

The front staff was very friendly and helpful. I was Very disappointed that bar and restaurant was not open over the weekend.

8

ASHWIN

14 Jan 2024

·

Stayed 1 night

Breakfast was unavailable

10

Tehra

13 Dec 2024

·

Stayed 2 nights

Love this place! Great lobby and fireplace! Bar and dining are good.

6

Joy

3 Nov 2024

·

Stayed 2 nights

For that price, would like to have a free breakfast!

10

Jennifer

3 Nov 2025

·

Stayed 4 nights

Two thumbs up for a very quiet hotel stay with good (Starbucks) coffee available in the lobby in the morning. Staff was friendly and helpful. A tiny, indoor pool is perfect for smaller kids. Like a lot of hotels, this one is suffering from a lack of staff so the on-site bar and restaurant were closed during my stay. If that is important to you, call ahead to see if they will be open during your stay.

8

Franchelle

24 Feb 2023

·

Stayed 2 nights

It was nice and quiet. The cafe was closed so I had to order out for dinner.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$113
February	US$121
March	US$117
April	US$138
May	US$166
June	US$178
July	US$224
August	US$203
September	US$172
October	US$146
November	US$125
December	US$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $396	17 $170	18	19
20 $128	21 $184	22 $201	23 $274	24 $173	25 $287	26 $326
27 $109	28 $170	29 $170	30 $204

Su	Mo	Tu	We	Th	Fr	Sa
				1 $174	2 $264	3 $311
4 $109	5 $175	6 $184	7 $212	8 $175	9 $301	10 $424
11 $118	12 $170	13 $184	14 $209	15 $179	16 $308	17
18 $116	19 $154	20 $168	21 $183	22 $158	23 $315	24 $334
25 $127	26 $124	27 $156	28 $186	29 $124	30 $146	31 $138

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Suite, 1 Bedroom

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Courtyard View

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard Chicago St. Charles

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Prices for upcoming dates