Fairfield Inn and Suites by Marriott Chicago St. Charles

The hotel is under renovations, so the pool was closed, the elevator was in rough shape, and the construction work was noisy. The toilet in my first room didn’t work and we were moved to another room with an extremely loud bathroom fan. At 7:15 am the construction began with hammering, followed by the grass being mowed at 8:00 am, and housekeeping attempting to clean the room at 8:15 am.

Lobby was dirty, no pool, ice machine on 3rd floor did not work, odor in lobby, elevator floor ripped up, appeared people were living in the hotel

Breakfast was fine. The property wouldn't let my wife and daughter register until Hotels.com gave the authorization to get their room. Maybe my mistake--but it should have been immediate when they arrived. I had the reservation and they had my card info. First issue. Then--the property--elevator floor covering was shot and taped up--clear duct tape. The walls were filthy in the elevator as well. The hallway--exit sign hanging by a wire--ice machine exterior filthy and was in-op.--garbage can overflowing next to the ice machine. The bathroom counter was dirty--dust covering the vanity. The beds were good however. Neither myself or my family will be staying at this property again. On a good note--your rep at Hotels.com was very helpful with the registration process and spent almost an hour getting the property manager to let my family get their room. They were in the area for an funeral--a very tragic situation nonetheless. I demand a credit of some sort--it was just that bad ! Maybe the entire set of charges .

The first thing I noticed was the floor in the elevator had tape on the floor to hold down the Vinyl flooring. It looked disgusting . Then my duvet was dirty w a few stains and crumbs on top. The toilet is too low and needs replacing. Overall the place is old and I would never go back. The breakfast was very good and the staff attentive. Oh and my mini fridge gurgled loudly in the middle of night.

I booked this room 2 days before and then read a lot of negative reviews on the fairfield site that is was dirty and run down . I will say while the hotel is a little old it wasnt bad. But there are a few things that really bothered me. I asked about coffee if it was avalible 24 hours a day at the desk and yes it is. Each morning at 430-5am the coffee was ice cold . I see someone sitting at the desk so its not like they are too busy.to refresh the coffee sitting there .This happen 3 days in a row. I also like to excercise in the morning before work the excercise equipment is pretty new and has a tv on each one but none of them are connected to a antenna so I excercise to hotel music :( , The dirty towel bin was full all 3 days and no new towels avalible. The breakfast was ok I did compliment the nice lady making it but right at 6am things were still a little cold unfortunetly I had to be out the door before 7 am . Lastly my first entry to the room had a smell of smoke while the whole room didnt smell like this I did notice this as the first thing as I open my door . I really sets a bad impression . It is visable they a working to improve but the little things like cold coffee and no clean towels or tv in the weight room are just so simple to take care of but mean some much to the traveler