Name: Hampton Inn by Hilton Merrillville
Address: 8353 Georgia St, Merrillville, Indiana, United States of America, Merrillville, Indiana, US
Price range: US$91–US$258 per night
Rating: 7.33

What guests think

Across reviews of Hampton Inn by Hilton Merrillville, guests often praise the friendly, accommodating staff and convenient I-65 location, while noting the property feels older with worn common areas and recurring maintenance issues, including elevator outages.

Room cleanliness is inconsistent—many found rooms clean or spotless, but others reported musty odors, stained carpets, dampness, and, in one case, a bed bug. Rooms are generally basic and dated, with some noting small layouts and occasional noise from nearby I-65; a few reported A/C or door/keys issues, though several guests still described beds as comfortable. Overall, it suits short stopovers if you prioritize location over consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are aging, with repeated reports of elevator outages and worn common areas. Pool conditions are mixed (open and clean for some, but closures, hazards, or no heat for others), and several guests noted potholes in the parking lot.

Related guest reviews

2

Megan

16 Sept 2025

·

Stayed 1 night

Very rude man at the office desk when we arrived. Maybe he was having a bad day, but he didn't need to be rude. The elevator was broken and the restroom was dirty. We ended up leaving and went to Tru by Hilton down the road. It was like night and day! Go there instead!

2

John

14 Sept 2025

·

Stayed 2 nights

The manager was very rude, my room was not very clean, the halls were very dirty. The elevator didn’t work. The lock on my door kept failing I can go on for a long time, but I won’t.

4

Adithi

12 Oct 2025

·

Stayed 2 nights

The front desk staff was rude when I checked in. She was sighing when I asked for toothpaste. The elevators weren't working. The room smelled weird and was not clean.

2

Joseph

2 Oct 2025

·

Stayed 1 night

It was freaking terrible. Carpets were muddy and dirty through elevator was broken. It smelled horrible. It was loud absolutely nothing redeeming about this place and I will never stay there again.

4

Jacqueline

8 Oct 2025

·

Stayed 2 nights

My two children and I stayed here for a family event. The building was dirty, elevator was broken, the sheets had little hairs on them, there were used dirty socks in the room when we got there. It was not the best experience.

6

Briana

18 Apr 2024

·

Stayed 3 nights

No elevator all weekend, they didn’t have laundry service so rooms were not ready at 6pm. We had to wait for a room. Staff was very nice and breakfast was decent. Rooms were clean.

4

Joyce

14 Sept 2025

·

Stayed 1 night

I was told at check-in the elevator was not working. When I expressed concern about carrying my luggage up the stairs, the receptionist immediately, almost gleefully, offered to cancel my reservation. That was not an option, as I had a meeting in 1/2 hr. Receptionist was able to find a room on 1st floor. Room had obviously been recently smoked in - even had a burn mark on the bathroom sink. Told them I would take the upstairs room. Lugged everything upstairs and I the key card wouldn't work. Lugged everything back downstairs and let them know I would come back and check in at after my meeting. None of this was the receptionist's fault. Her quick offer to cancel was probably just a result that I was one of many disgruntled guests she was having to deal with. My issue is one, housekeeping should have flagged that room for extensive cleaning to remove the smoke odors and two, if the elevator is down, then have someone there to help the guests with their luggage.

2

Stacy

18 Sept 2025

·

Stayed 1 night

This is a very dated hotel. There was a sign saying the elevators weren’t working the carpet in the halls had all sorts of old stains. The room smelled disgusting. The carpet was gross. The plug in the bathroom wouldn’t hold anything.

8

Prabhu

25 Feb 2024

·

Stayed 1 night

Lift was out of service

4

Denny

4 Oct 2025

·

Stayed 2 nights

Shower drain plugged. Elevator is out or order. Hole in wall behind the door. Hallway carpet is very dirty. No tv in breakfast area.Gym has a very bad odor. Pool was nice. Breakfast was ok. Ashtray by the side door full . Garbage by front door full.

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Cleanliness

Cleanliness is inconsistent: many guests found rooms clean or spotless, but numerous reviews cited dirty or stained carpets, musty odors, dampness, and mold in bathrooms; one report mentioned a bed bug. Housekeeping lapses like missing bedding or leftover items were also noted.

Related guest reviews

4

Adithi

12 Oct 2025

·

Stayed 2 nights

The front desk staff was rude when I checked in. She was sighing when I asked for toothpaste. The elevators weren't working. The room smelled weird and was not clean.

2

Colette

10 Aug 2025

·

Stayed 1 night

Wr paid over $200 to stay a night here, because we typically like the Hampton/Hilton experience. This should have been a $79 a night hotel. The floors were filthy. There were pills on the bathroom floor. There were stains on the sheets and the shower curtain. There was no bedding for the sofa bed. (They said they would bring it, but they never did, so we had to go to the desk, and then they eventually came.) The sofa bed was torn up, and when folded out, the framework was bent and the legs didn't all meet the floor, so it sat crooked and sloped to try to sleep on. Overall, it was a pretty disgusting place and certainly not worth the price.

4

Jacqueline

8 Oct 2025

·

Stayed 2 nights

My two children and I stayed here for a family event. The building was dirty, elevator was broken, the sheets had little hairs on them, there were used dirty socks in the room when we got there. It was not the best experience.

10

Leslie

8 Dec 2025

·

Stayed 1 night

Room was spotless, clean

10

DIANE

26 Sept 2023

·

Stayed 1 night

1) The property is close to highways, so there is road noise all night. Bring ear plugs. 2) There was mold in the shower area (Rm 322)-which they tried to cover, but I have allergies. I awoke with very irritated eyes in the middle of the night. 3) The entire staff was wonderful, breakfast was great and the bed very comfy. While my room seemed a bit small, it was adequate for 1 person for 1 night.

2

Stacy

18 Sept 2025

·

Stayed 1 night

This is a very dated hotel. There was a sign saying the elevators weren’t working the carpet in the halls had all sorts of old stains. The room smelled disgusting. The carpet was gross. The plug in the bathroom wouldn’t hold anything.

2

Andrea

2 Aug 2025

·

Stayed 1 night

Check in was fine and that employee was nice. At 5 am we found a bed bug. The front desk employees were concerned, switched rooms for us, and assisted in moving. We checked the new room thoroughly. We were told the manager would be there later that day. I expect the room to be comped, at the very least. Later we were told the manager won't be avaliable until next week. The breakfast was worse than typical and the day front desk employee didn't really seem to care about anything. Overall, we were very frustrated about our stay.

6

judith

9 Aug 2024

·

Stayed 1 night

The location was perfect for us. Parking was convenient and the staff was very friendly and helpful. Main areas were well kept and the breakfast was good. Our room was clean, but the bedding was not. There was hair (not ours) on the sheets and pillowcases. The room was old and worn, very much in need of an update. The A/C was on when we arrived, but the entire room was extremely damp and musty. The bedding, towels, and carpet literally felt wet. The beds and pillows weren't very comfortable either. I hate giving such a bad review because we generally love Hampton Inns. Our room just wasn't the quality we've come to expect from a Hampton Inn.

10

Margo

23 Dec 2022

·

Stayed 19,348 nights

VERY clean! The pool is also nice, the rooms are updated, and the breakfast is nice. Overall it was a great deal!

4

Gregory

25 Jun 2023

·

Stayed 1 night

Property old and outdated. Bathroom floor was sticky and unclean.

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Rooms

Rooms are basic and dated, with some guests noting small layouts and occasional highway noise. A few reported A/C or door/keys issues, while others found beds comfortable and appreciated in-room microwave and fridge in some rooms.

Related guest reviews

10

Margarita

26 Mar 2025

·

Stayed 1 night

Hotel room was neat, loved that it had microwave & fridge. Kids enjoyed pool. And for the price all worth it

8

David

18 Sept 2024

·

Stayed 1 night

Not the best place! Old building and decor. Good breakfast! Comfortable bed!

4

Michelle

6 May 2024

·

Stayed 1 night

Very tired hotel with moldy-smelling room, older furnishings and VERY uncomfortable beds …not what you’d expect from a hotel in the Hilton Brand Made note not to make the mistake of booking here next time we are in town

6

Janet

8 Jun 2024

·

Stayed 1 night

I think the price for the hotel was expensive considering the age of the hotel and decor. The room seemed dark and drab. The bed was comfortable but everything was aged. Even the TV seemed about 10 years old. The decor was older. I paid over $200 for 1 night and feel that $150 would have been more appropriate. I had my granddaughters with me and was looking for a room with 2 queen beds.

6

Ruth

15 Mar 2024

·

Stayed 1 night

Not enough parking. Our rooms trim was literally taped to the walls not secured. Beds were very hard & uncomfortable.

2

John

14 Sept 2025

·

Stayed 2 nights

The manager was very rude, my room was not very clean, the halls were very dirty. The elevator didn’t work. The lock on my door kept failing I can go on for a long time, but I won’t.

2

Julie

25 Jul 2025

·

Stayed 1 night

We will never stay at this Hampton Inn again. All the reasons we choose to stay consistently at Hampton Inn were obviously missing from this hotel. Carpets were stained and dirty….IF carpets were even present. It had a musty odor. Rooms were very small. It was late and we drove longer to get to a Hampton Inn…. What a disappointment!! We would have left but we were exhausted. Never again!!!

6

Kent

14 Nov 2025

·

Stayed 1 night

breakfasgt bar was the best thing about the stay, the room was ok the a/c did not work

6

KATHERINE

17 Mar 2023

·

Stayed 1 night

Staff was competent and cordial and offered complementary water. Breakfast offerings were adequate. Room was clean except in the corners. Neither the TV nor Internet worked.

8

James

25 Mar 2025

·

Stayed 1 night

Room was clean, staff was helpful, parking lot needs repaired. I could hear interstate traffic all night

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AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and accommodating, with proactive communication and occasional gestures like refunds or early check-in. However, multiple reviews reported rude or unprofessional front-desk interactions and slow follow-up on issues.

Related guest reviews

10

Diane

28 Mar 2023

·

Stayed 1 night

Best customer service I have encountered in years.

10

Dalila Ivette

27 Dec 2024

·

Stayed 2 nights

The staff at this Hampton Inn was incredibly helpful and friendly from check in to check out. I was incredibly grateful to have experienced this with children. I want to extend a thank you to all staff members that were involved during our stay. Everyone was pleasant and the location was very well kept. Thank you! Side note the woman who works the breakfast area. Bless your heart! You really turned my 5 year olds morning around for the best. ♥️

2

Megan

16 Sept 2025

·

Stayed 1 night

Very rude man at the office desk when we arrived. Maybe he was having a bad day, but he didn't need to be rude. The elevator was broken and the restroom was dirty. We ended up leaving and went to Tru by Hilton down the road. It was like night and day! Go there instead!

4

Adithi

12 Oct 2025

·

Stayed 2 nights

The front desk staff was rude when I checked in. She was sighing when I asked for toothpaste. The elevators weren't working. The room smelled weird and was not clean.

10

Carson

21 May 2025

·

Stayed 1 night

Staff was very friendly!

4

Brycen

11 Jun 2025

·

Stayed 1 night

I arrived and was informed my room was not ready due to a “full house “ the night before. The clerk then offered the room to me free of charge. I thought this was a great gesture. I did not ask for it, he offered. He told me to return in an hour. I returned and met the same clerk. He looked at me, looked away, retrieved his phone and walked away without a word. He then returned about two minutes later with his jacket and backpack. He walked past me again without a word and simply walked out. In addition, the female clerk called his name and he ignored her as well. This gentleman was rude, and disrespectful. This goes well beyond the offer. That was a nice gesture, but it was more about his demeanor and behavior. The female clerk (Akita) did text me to check on me after check-in and was very pleasant to me. She offered helpful information on my stay. That was appreciated. I have stayed at this Hampton location several times in the past. I will say this was my worst experience. I doubt if I will stay here again or recommend this location. Besides Akita, the service was substandard.

10

Cynthia

10 Nov 2025

·

Stayed 2 nights

We enjoy our stay. I booked three rooms for two nights. However, a snow storm was forecast and we need to leave early after the first night. The front desk ( Shannon) was so kind and refunded our rooms for the second night! Thanks!

8

Kate

12 Dec 2025

·

Stayed 1 night

All staff members I encountered were very nice and did a great job.

2

Andrea

2 Aug 2025

·

Stayed 1 night

Check in was fine and that employee was nice. At 5 am we found a bed bug. The front desk employees were concerned, switched rooms for us, and assisted in moving. We checked the new room thoroughly. We were told the manager would be there later that day. I expect the room to be comped, at the very least. Later we were told the manager won't be avaliable until next week. The breakfast was worse than typical and the day front desk employee didn't really seem to care about anything. Overall, we were very frustrated about our stay.

10

Roger

24 Sept 2024

·

Stayed 1 night

Check in was quick and easy. Shortly after check in staff text me to ask how I liked my room. Staff was nice and polite.

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Location

Location is convenient to I-65, Southlake Mall, and many dining options, making it an easy stopover. Some noted highway noise and a few raised area-safety concerns, while others felt the property itself was safe and well lit.

Related guest reviews

8

Natasha

10 Nov 2024

·

Stayed 3 nights

Everyone was very nice and it was a very convenient location

10

Athanasios

1 Apr 2024

·

Stayed 1 night

Close to I-65, Southlake Mall and nearby dining options. Plenty of free parking. Only 45 minutes to downtown Chicago.

8

Jay

20 Feb 2025

·

Stayed 1 night

The hotel is everything I expected, good value, good location - not spectacular but a good value. Parking was a bit tight (but then I was driving a big vehicle). Picked the location because it was convenient - not because it was a resort.

10

Rebecca

27 Sept 2025

·

Stayed 1 night

Shops and restaurants nearby

10

Monica

25 Oct 2024

·

Stayed 1 night

Clean, safe and well-lit property, very quiet, good breakfast.

10

Athanasios

24 Mar 2024

·

Stayed 1 night

Very close to I-65, Southlake Mall and dining nearby.

6

Gregory

2 Aug 2025

·

Stayed 1 night

Convenient to shops and restaurants.

2

Robbie

18 Jun 2025

·

Stayed 1 night

The carpet in the 1st floor hallway was sopping wet putside pool and made the entire hall smell musty. The room was very dated and also had a very strong musty smell. There were about 8 cop cars at the hotel next door looking in car windows and searching in bushes. Did not feel safe in the area.

10

Tavia

10 Sept 2023

·

Stayed 1 night

Great location for traveler's convenience

8

James

25 Mar 2025

·

Stayed 1 night

Room was clean, staff was helpful, parking lot needs repaired. I could hear interstate traffic all night

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Dining

Breakfast feedback is mixed: several guests enjoyed the selection and praised the attentive breakfast staff, while others found it limited or below usual Hampton standards. The area is small and occasional service gaps were mentioned.

Related guest reviews

8

David

18 Sept 2024

·

Stayed 1 night

Not the best place! Old building and decor. Good breakfast! Comfortable bed!

10

Liz

22 Nov 2025

·

Stayed 1 night

The breakfast staff was amazing

10

Julie

10 Apr 2024

·

Stayed 1 night

All staff that we interacted with were very friendly. The rooms were very clean and comfortable. The breakfast attendant did a great job keeping the area clean and stocked as it was very busy due to traveling for the Eclipse. The only downside is some of the wood furniture needs updating.

8

Michael

6 Jan 2025

·

Stayed 3 nights

Hotel was very quiet and comfortable with friendly helpful staff. The pool was clean and warm and all the gym equipment worked. Food was hot and delicious. I realy appreciated a full size bath tub. The facility was clean but some areas needed upgrades like the carpets.

4

ukute

2 Jun 2025

·

Stayed 1 night

Very unlike other hamptons that i have stayed in the past. Breakfast options happen to be the worst .

8

Lisa

2 Sept 2024

·

Stayed 3 nights

I have been staying in a lot of hotels lately. There are a lot of good things by staying at Hampton. The customer service was amazing. I was able to check in early, they offered me water and snacks while I waited. The manager came out and we talked a little. The breakfast was good and convenient. The scones and the muffins were my favorite. They had all kinds of variety. The coffee was available all day which was a plus. The shower was the best with hot water for a long time. There were a couple of negatives. The sink in the bathroom was cracked. I was on the end by the door and it was noisy esp late at night for about an hour then it got quiet. I stayed 3 nights and nobody came in and emptied my trash or change my towels out which was stated on a card in the bathroom. The bed was okay, the pillows needed refreshed. The room itself was dated but it was clean. Although not perfect, I would stay there again.

10

Kimberley

21 Apr 2024

·

Stayed 1 night

Clean, comfortable bed, good breakfast. I don’t ask for much more

8

Carol

23 Feb 2025

·

Stayed 1 night

Breakfast could have been better

6

Beverly

6 Aug 2023

·

Stayed 1 night

The breakfast was so-so and the facility was just average. Would not stay there again.

4

Denny

4 Oct 2025

·

Stayed 2 nights

Shower drain plugged. Elevator is out or order. Hole in wall behind the door. Hallway carpet is very dirty. No tv in breakfast area.Gym has a very bad odor. Pool was nice. Breakfast was ok. Ashtray by the side door full . Garbage by front door full.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$84
February	US$103
March	US$99
April	US$104
May	US$128
June	US$124
July	US$161
August	US$143
September	US$108
October	US$105
November	US$89
December	US$87

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $254	17 $207	18 $191	19 $236
20 $141	21 $179	22 $191	23 $191	24 $168	25 $258	26 $225
27 $152	28 $154	29 $167	30 $162

Su	Mo	Tu	We	Th	Fr	Sa
				1 $148	2 $218	3 $233
4 $145	5 $115	6 $119	7 $118	8 $115	9 $157	10 $171
11 $105	12 $112	13 $158	14 $133	15 $118	16 $124	17 $127
18 $93	19 $100	20 $119	21 $118	22 $106	23 $158	24 $127
25 $91	26 $99	27 $106	28 $99	29 $94	30 $109	31 $110

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed

Room, 2 Queen Beds

Room, 1 King Bed, Accessible

One King Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hampton Inn by Hilton Merrillville

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