Residence Inn Merrillville

The room was very spacious and the staff were extremely helpful and professional. I absolutely loved my time there and would definitely recommend and be back!!!

The hotel was fine. The only complaint was that the pool was closed to be renovated. If I was told before hand , I may of booked elsewhere as we were looking forward to lounging before the concert that evening.

The room was clean, with the exception of the microwave. The inside of the microwave had spills on the plate. I had to clean the microwave before using it. My major complaint was the pool and hot tub was inoperable and it stated on line it would be in operation by May 1, 2026. And it stated all rooms came with a shower/tub combination and ours only had a shower. I was told it cost more for a tub. That's false advertisement. Especially if this was one of the major reasons this hotel was selected. In the future I will email these hotels to inquire of their amenities.

The staff was beyond friendly. They made the entire stay better.

The room is very nice. My only problem is since i been here my internet does not work at all. Which is very very disappointing. Also my first night i stayed i arrived from another state a 3am. Now i had already pre paid for 2 nights. The lady at the front desk threatened to cancel my reservation and charge me a second time for the 2 nights i already pre paid for. I thought this was some scam stuff. I never had a hotel try to charge me twice for my reservation!!!!! This made me very upset. So she was very rude. The other ladies during the day were very nice and warm and welcoming tho. Also i thought the pool would be open but its not. And its okay i know you guys are renovating. The breakfast is delicious.