Name: Quality Inn & Suites Lenexa Kansas City
Address: 12601 West 96th Terrace, Lenexa, Kansas, United States of America, Lenexa, Kansas, US
Price range: US$81–US$113 per night
Rating: 7.32

What guests think

At Quality Inn & Suites Lenexa Kansas City, guests describe a budget stay with tradeoffs, praising the quiet, convenient setting and value, while others point to dated spaces and intermittent maintenance issues that affect comfort and amenities.

Cleanliness feedback is split, with several guests finding rooms very clean, while others report hairs, stains, odors, and worn fixtures. The indoor pool and hot tub receive mixed reviews, ranging from enjoyable to closed, cold, or under maintenance, and common-area upkeep can be inconsistent. Breakfast is generally basic, with recurring comments about limited variety and temperature or quality issues alongside some positive notes. Service ranges from very friendly and helpful to occasionally rude or unresponsive, so expect a simple stay with variable experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are on site but feedback is mixed: some enjoyed them, while others found them closed, cold, or under maintenance; policies sometimes limit use to registered guests.

Related guest reviews

10

Kelsey

10 May 2025

·

Stayed 4 nights

The pool was under renovation during my stay (just timing of the trip with renovation) but the property was well maintained and a pleasant stay. The breakfast tries to have some variety but can be repetitive.

6

Shila

13 Jan 2025

·

Property had not been plowed since the most recent snow leaving the parking lot an icy mess. I was almost hit in the head by falling icicles. The pool is only available to registered guests ( my minor son was not allowed to join us) which would be fine if it was listed in the rules ahead of time but we booked this hotel specifically to use the pool. And to top it all off the heater in our room would only work if it was set on continuous heat so we had to sleep in a sauna all night.

6

Jozie

28 Apr 2025

·

Stayed 1 night

It was okay for a basic stay unfortunately the pool was closed ( only reason we booked here) we had a mini egg hunt in the hall for our daughter and her 3 friends it lasted no more then 2 mins and the girls came back in the room

10

Geraldine

12 May 2025

·

Stayed 1 night

Pool and hot tub was nice, no issues. Breakfast was better than most free ones. Room was large. We could have walked to shopping if we were in better shape. We plan on coming back here again. Staff very helpful.

6

Marie

19 Jan 2025

·

Stayed 2 nights

The pool was NOT heated as advertised!

8

Jackie

27 Jan 2025

·

Stayed 1 night

The room was clean but we chose this hotel for the pool and hot tub for us and our grand kids and they was both cold.

6

Shawn

25 Mar 2025

·

Stayed 1 night

There were many dead bugs around the pool area. The hot tub did not work properly. The toilet in my room was not cleaned (dried pee and hair under the backside of the toilet seat).

6

Stephanie

23 Nov 2024

·

Stayed 2 nights

The breakfast was nice The bed was wobbly not very comfortable The hot tub was awesome but the indoor pool was cold

8

Gina

31 Mar 2025

·

Stayed 1 night

The room was nice, the pool was very small. The hot tub was OK. Warner than the pool but not really hot and the only protein at breakfast was microwaved sausage patties that were an unappealing color. The toaster worked great and the cereal and donuts were OK but definitely not a main dish.

6

Danielle

22 Sept 2024

·

Stayed 1 night

The room was clean, bed was comfy. The hot tub was out of order and that was one of the things I was hoping to use.

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Cleanliness

Opinions vary widely: many guests say rooms are very clean, but recurring reports cite hair, stains on linens, odors, and occasional mold or dust.

Related guest reviews

10

Dagma Liz

4 Nov 2025

·

Stayed 4 nights

The room was clean, the only downside was that it had little light. The staff was very helpful and attentive. Breakfast should be more varied, although it wasn’t bad. The hotel is in an excellent location — I loved how peaceful it was, and most places were easily accessible from the hotel. If I ever return to that area, I wouldn’t hesitate to stay there again.

8

Amanda

8 Jun 2025

·

Stayed 2 nights

The beds were comfy. The bathroom floor was covered in black hair and the ice bucket was dirty.

2

Billy

4 Aug 2024

·

Stayed 1 night

Well there’s a few things wrong the room was dirty. There was hair on the bed so don’t think the sheets was change. The toilet didn’t flush beds where so uncomfortable, the tv wasn’t working if would freeze up we went to try there breakfast and that was a negative we are some where else

10

Tedd

26 Dec 2025

·

Stayed 3 nights

The room was fresh, clean, spacious. Really enjoy my stay

10

Denina

9 May 2024

·

Stayed 1 night

My son and I checked in pretty late for an appointment that we had the next morning. The lady at the desk was so sweet and kind when we checked in and even had a sense of humor which I like! My husband and I have owned a pest control company for over 20 years and the first thing I do when I go to any hotel is look for bedbugs. And there was absolutely nothing to be found but a very clean bed and perfectly white crisp sheets. The hotel was extremely clean and the beds were comfortable, and, I honestly honestly couldn’t find one thing wrong with the place! I would definitely stay there again. If I could rate more than five stars I would.

10

Josue J

16 Feb 2024

·

Stayed 4 nights

Rooms smells so clean.

8

Kenneth

23 Aug 2025

·

Stayed 1 night

Room and hotel were very clean. We were comfortable in the bed. Everything appeared well maintained. Did not get a chance to try out pool and hotel, but looked pretty decent. Good for a clean, basic hotel. Breakfast was pretty meager- only had 1 non-bread item. Even for a continental breakfast, felt like they could have a c couple things.

2

Daniel

5 Aug 2024

·

Stayed 1 night

Flat sheet and comforter had blood stains on it. Towels also had like blood stains on it. Bathroom door closes so tight you have to yank on it hard to get out. Tv would keep a channel on because kept going in and out of signal

4

Amber

12 May 2025

·

Stayed 1 night

The hotel and hotel room was dirty, there were damages all over the room. There were what look like blood stains on the sheets.

4

Scottie

9 Nov 2025

·

Stayed 1 night

Staff was wonderful. Hotel was very old and dated. Room didn’t feel clean. Bathroom had lots of hairs in it. Would not return.

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Rooms

Rooms range from spacious to small, with dated decor and mixed comfort; some praise comfy beds, while others report poor mattresses, tiny pillows, noise from above, and occasional HVAC or TV/internet issues.

Related guest reviews

6

Philip

10 Mar 2023

·

Stayed 2 nights

We enjoyed the breakfast and most everything else about the motel, but we stayed on the second floor and the room above us was unbelievably loud. The first night we finally complained around 11:00 and it got better. The second night it was the next morning starting around 5:50. Whoever was above us wasn't doing anything out of the ordinary as far as we could tell, but we could hear every footstep. If we would stay here again (doubtful) we would request a 3rd floor room.

6

Chris

24 Mar 2024

·

Stayed 2 nights

It was very outdated and felt a little dirty on floors. Toilet tank had issues filling up and had to mess inside tank to getvitvto work multiple times. Furmiture was old and stained and pullout matress was very thin. Was a disappointed in overall cleanliness of property.

2

Michelle

14 Aug 2025

·

Stayed 1 night

The pillows were microscopic. The beds were HORRIBLE. The place smelt like must and mold. Very very very outdated.

8

Kalan

6 Sept 2025

·

Stayed 2 nights

Had what I needed with comfortable beds. The room smelled funny to me, but I didn't say anything. Breakfast was good.

10

Ella mae

6 Jun 2024

·

Stayed 4 nights

Property was very clean and my King room was large to accommodate monuvering aroundbelong

8

Twila

18 May 2025

·

Stayed 1 night

Internet down no tv

10

Lisa

7 Jul 2025

·

Stayed 2 nights

Very nice stay, the room was a bit small but nice, and breakfast wasn't great but it was still a hot breakfast in the morning. Overall a very nice place for the cost.

6

Amy

13 Oct 2024

·

Stayed 1 night

A pretty average property. Rooms need an update the shelf the microwave sits on is mdf, chipped away and looks terrible. Pool is adequate

8

Christine

31 Jul 2023

·

Stayed 1 night

Need real pillows on king bed, not half-size sofa size pillows, useless! Everything else was fine.

4

Kenneth

13 Jan 2025

·

Stayed 1 night

Hearer did not work

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Service

Service feedback is split: many highlight friendly, helpful front-desk staff, while others describe rude or unwelcoming interactions and difficulties with refunds or policies.

Related guest reviews

8

Reuben

14 Feb 2024

·

Stayed 1 night

Came up for the Super Bowl parade. Hotel was what you would want at this price-clean room, clean building. Bed could have been softer, but that’s a matter of preference. Staff was friendly and check-in was easy. Breakfast was decent, too.

2

William

7 Feb 2025

·

Stayed 1 night

The lady at the front desk is terrible person she said that she doesn’t care about her job or take any exp. She also was cussing and telling me she didn’t care about getting fired because she never will! Laughed in my face and was so rude Rudest lady I’ve ever encountered at a hotel! If you hate your job just quit you never should treat customers that way! Especially an 8 year old child that was with me and she spoke that way in front of her

10

Dagma Liz

4 Nov 2025

·

Stayed 4 nights

The room was clean, the only downside was that it had little light. The staff was very helpful and attentive. Breakfast should be more varied, although it wasn’t bad. The hotel is in an excellent location — I loved how peaceful it was, and most places were easily accessible from the hotel. If I ever return to that area, I wouldn’t hesitate to stay there again.

2

Justin

25 Jan 2025

·

Stayed 4 nights

Disrespectful and rude staff

10

Andrea

20 Oct 2024

·

Stayed 1 night

The staff was very kind and helpful, including the manager. The manager was accommodating. The room was clean and comfortable, I would stay here again.

10

Janet

21 Jun 2024

·

Stayed 1 night

very good service at the front desk.

2

Jeff

25 Feb 2025

·

Stayed 1 night

Staff rude, didn't want to be bothered

2

Phillip

21 Feb 2024

·

Stayed 2 nights

They told me that if I didn't pay 90.00 by 4 o'clock Thursday the 15th that the room would not be booked. So Saturday the 17th we booked at another hotel. Monday when we were home I noticed a change of 89.00 to my bank account from Quality Inn Lenexa. I called them and asked why I was charged for the room and they told me because I hadn't called and cancelled the room I was still charged the booking fee. The desk clerk told me to call back Tuesday the 20th before 9qm and talk to the manager. I called at 8 am and the manager said he was on the phone and would call me back ASAP. I called again at 9 am and the clerk said the manager was still on the phone and that he would call me back as soon as he could. The manager never called.

10

Stanicia

28 Oct 2024

·

Stayed 1 night

Super friendly staff!

10

Tonja

31 Dec 2023

·

Stayed 1 night

Alex was working the front desk. He made sure he had every single thing we needed before we even asked. You have one WONDERFUL employee. He even remembered my name from last March. I cant wait to bring my boys back for spring break. This is now our go to hotel in KC. Thank You for a great NYE pretrip!

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Location

Location is convenient to highways and area shopping, and some find it quiet; a few guests note a rough feel in the surrounding area or difficulty finding the entrance.

Related guest reviews

10

Steven

30 Apr 2024

·

Stayed 1 night

The lobby is clean and the parking was easy. It was a little difficult to find the hotel.

8

Wayne

22 Oct 2024

·

Stayed 2 nights

Staying close to Overland Park. A great hotel for the price we paid. Would recommend this facility.

10

Dagma Liz

4 Nov 2025

·

Stayed 4 nights

The room was clean, the only downside was that it had little light. The staff was very helpful and attentive. Breakfast should be more varied, although it wasn’t bad. The hotel is in an excellent location — I loved how peaceful it was, and most places were easily accessible from the hotel. If I ever return to that area, I wouldn’t hesitate to stay there again.

10

Joshua

22 Oct 2023

·

Stayed 1 night

Super friendly staff. Check in was a breeze. For the price, the hotel is a bit dated, this is a great hotel. Plus its close to plenty of dining and shopping.

6

Gabriel

15 Oct 2024

·

Stayed 1 night

the hotel was okay in terms of what u get, but also staff was rude asl for no reason, also in a bad area, in terms of violence, shootings, etc... 6.7/10 overall

10

Ronny

27 Jun 2025

·

Stayed 1 night

Staff was very helpful. Place is easy to get off and on highway.

10

Yvonne

27 Jun 2025

·

Stayed 1 night

Excellent location

10

Lisa

14 May 2024

·

Stayed 1 night

Quiet and off the beaten path. They let me check in early for a low price but it was well worth it. We didn’t take advantage of the pool which is why we stayed here just didn’t have time. Breakfast was great! We would stay here again. Safe and clean. Also seemed like we were in the country with squirrels, birds singing, and a baby bunny in the grass eating. Felt like home in the country. I checked to see if there was rooms available for next year, since we were there for the soccer tournament, but the hotel was already booked. I will have to look for something else similar but really wanted to stay there again!!

10

Geraldine

12 May 2025

·

Stayed 1 night

Pool and hot tub was nice, no issues. Breakfast was better than most free ones. Room was large. We could have walked to shopping if we were in better shape. We plan on coming back here again. Staff very helpful.

6

Lexi

21 May 2024

·

Stayed 1 night

Quite a rough area in my opinion.(homeless area, i arrived after dark) The room smelt of vinegar upon arrival. Bed was nice, plenty of pillows but the dumpster was so close I was woke up before the sun to the trash being collected by the city truck.(loud) Overall average hotel, breakfast was okay but the bottoms of my biscuits were burned.(had biscuits and gravy). I do appreciate that the staff was pleasant and hotel was clean.

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Dining

Breakfast is generally basic, with frequent comments about limited variety and items served cold or undercooked, though others found it decent.

Related guest reviews

8

Reuben

14 Feb 2024

·

Stayed 1 night

Came up for the Super Bowl parade. Hotel was what you would want at this price-clean room, clean building. Bed could have been softer, but that’s a matter of preference. Staff was friendly and check-in was easy. Breakfast was decent, too.

8

Kathleen

18 Jun 2023

·

Stayed 1 night

Very nice staff. Clean and comfortable! Hot breakfast was good. Small pool. Hot tub was nice.

10

Dagma Liz

4 Nov 2025

·

Stayed 4 nights

The room was clean, the only downside was that it had little light. The staff was very helpful and attentive. Breakfast should be more varied, although it wasn’t bad. The hotel is in an excellent location — I loved how peaceful it was, and most places were easily accessible from the hotel. If I ever return to that area, I wouldn’t hesitate to stay there again.

4

Deanna

11 Aug 2024

·

Stayed 2 nights

Breakfast was poor quality, bed was hard, shower water pressure was low, pool water level was low about 6 inches and closed all day Friday for an unknown reason. Squirrels raided the trash can by the front door because it was not secured. I will say the rooms were clean.

4

Daryle

31 Aug 2025

·

Stayed 3 nights

Breakfast meat uncooked, room was shabby, pull out couch was disgusting. Light pours in through the door

10

Kelsey

10 May 2025

·

Stayed 4 nights

The pool was under renovation during my stay (just timing of the trip with renovation) but the property was well maintained and a pleasant stay. The breakfast tries to have some variety but can be repetitive.

4

Dalton

11 Feb 2025

·

Stayed 1 night

Breakfast had moldy biscuits.

8

Kenneth

23 Aug 2025

·

Stayed 1 night

Room and hotel were very clean. We were comfortable in the bed. Everything appeared well maintained. Did not get a chance to try out pool and hotel, but looked pretty decent. Good for a clean, basic hotel. Breakfast was pretty meager- only had 1 non-bread item. Even for a continental breakfast, felt like they could have a c couple things.

6

Randa

13 Oct 2024

·

Stayed 2 nights

The pool and hot tub was very nice. I have stayed in other hotels with continental breakfast this was the worst the biscuits were hard and cold. They only had soybean sausage and eggs that were lukewarm where bacteria could set in.

8

Gina

31 Mar 2025

·

Stayed 1 night

The room was nice, the pool was very small. The hot tub was OK. Warner than the pool but not really hot and the only protein at breakfast was microwaved sausage patties that were an unappealing color. The toaster worked great and the cereal and donuts were OK but definitely not a main dish.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$82
February	US$82
March	US$84
April	US$82
May	US$92
June	US$125
July	US$97
August	US$80
September	US$95
October	US$88
November	US$88
December	US$84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $86	3 $88
4 $84	5 $89	6 $89	7 $90	8 $90	9 $107	10 $98
11 $82	12 $82	13 $90	14 $97	15 $92	16 $107	17 $110
18 $93	19 $84	20 $85	21 $85	22 $92	23 $110	24 $110
25 $84	26 $84	27 $92	28 $84	29 $93	30 $100	31 $110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $84	18 $100	19 $102
20 $81	21 $84	22 $81	23 $85	24 $85	25 $104	26 $113
27 $84	28 $84	29 $86	30 $86

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quality Inn & Suites Lenexa Kansas City

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Prices for upcoming dates