Name: Embassy Suites by Hilton Kansas City Overland Park
Address: 10601 Metcalf Avenue at I-435, Overland Park, Kansas, United States of America, Overland Park, Kansas, US
Price range: US$145–US$464 per night
Rating: 8.15

What guests think

Across reviews of Embassy Suites by Hilton Kansas City Overland Park, guests often praise the friendly staff, free breakfast, and convenient location, while noting recurring facility issues like elevator outages, a small or unclean pool, and added parking fees.

Rooms are generally spacious but dated, with noisy or weak air conditioning and occasional plumbing problems. Cleanliness feedback is mixed, with some very clean stays contrasted by lapses in housekeeping, pest sightings, and worn common areas. Families appreciate the evening reception, though large youth teams sometimes create noise and crowd facilities. Expect friendly service and good breakfast in an older, imperfect property.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews mention frequent elevator outages or slow service, a small or poorly maintained pool and hot tub, and extra charges for on-site parking. Some note gym equipment issues and crowded common areas during youth tournaments.

Related guest reviews

6

John

20 Mar 2023

·

Stayed 1 night

The pool was closed leading to disappointment from some of our party. This was not disclosed at booking. Had booked 2 rooms with king beds and received 1 king room and 1 queen room. Called the front desk twice and both individuals said that the hotel only had king beds which they clearly did not. Second desk attendant connected me with the assistant manager voicemail but never received a call back.

4

Paul

31 Aug 2025

·

Stayed 1 night

Embassy is tired, dark, worn,….. needs some tender loving care. Furniture worn, baths 1980’s. Certainly not the Embassy of yesteryear. Only 1 extremely slow elevator. Other broken. Dark.

8

anne

1 Nov 2023

·

Stayed 2 nights

$$ daily fee for parking $$ other area hotels do not charge. Sign posted to be warned of car break ins. Only reassuring words at checkin were to keep tag visible in windshield ‘so hotel would know it’s supposed to be here, especially after midnight’. Very small pool area, workout room needs fans to move air and provide some comfort, gets very hot. The water cooler was empty. Pros: room was very nice and comfortable. Bathroom has no bath fan, how can a hotel allow no ventilation in a small steamy shower environment and not expect mold?? October 20-22, 2023

10

C. Jane

25 Mar 2024

·

Stayed 2 nights

Just surprised that when we got to the hotel they changed for parking and only one elevator was working.

8

Andrey

5 Dec 2025

·

Stayed 4 nights

It was ok. Nothing to complain about. Love their interior. Pool was closed :-( gym was open, but several machines were out of service. The only good thing about their breakfast is the guy who was in charge of omelette. He did amazing job. Other than that… it was ok :-)

8

Dion

2 May 2025

·

Stayed 2 nights

The room, workout facilities and bar area were all great. The only issues were the parking and the elevator. Only 1 elevator was working at the time of my visit, and they charge for parking in a lot that’s difficult to park in.

8

Danny

10 Nov 2025

·

Stayed 2 nights

We enjoyed the snacks on the premium floor. The pool wasnt very big or clean which was disappointing. The desk staff, bar staff and breakfast staff were excellent but our room wasnt cleaned after our first day.

10

Jared

7 Nov 2025

·

Stayed 1 night

Staff was great. Good breakfast. Downfalls were the bed was hard, pool looked rough.

4

Kelly

28 Feb 2025

·

Stayed 1 night

The pool and hot tub were in terrible condition. Broken tiles, the jets didnt work, the pool was easily a foot low. The towels smelled of mildew and were over flowing in the dirty bin. Our room the hot water faucet leaked water everywhere, the cover for the electrical cords was exposed in the room and overall just not what was expected based on photos.

8

Joshua

8 Sept 2025

·

Stayed 1 night

The pool and hot tub could’ve been better. it looked kinda dirty and the hot tub didn’t feel very warm

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Cleanliness

Feedback is mixed: many found rooms and common areas clean, but several reported lapses in housekeeping during stays, bathroom grime or mold, and occasional pest sightings. Hallways and stairwells were sometimes left dirty during busy periods.

Related guest reviews

8

Nancy

29 Sept 2025

·

Stayed 2 nights

No one cleaned our room which surprised me. Older hotel but kept up. No full length mirror

4

LaVonda

17 May 2024

·

Stayed 3 nights

This place had roaches in two different rooms it wasn't until they moved me on the 5th floor that it got better! I think it is a shame that if you boo with a third party your treatment is different even if you are a rewards member. The front desk advised they Couldn't refund my money because I had booked through a third-party but when I called Expedia, they asked they didn't agree to give me my money back because because they gave me another room. I had to change my room in the middle of the night and earlier that day would not stay on lower level floor.

8

Judy

3 Oct 2025

·

Stayed 2 nights

room was not made up the second day, nor were we supplied with more towels till late in the evening.

10

stiven

27 Oct 2024

·

Stayed 2 nights

The property was good overall but the finishes of the property made it feel dirty, like the ceiling above my toilet had water damage, the area around the toilet and under the sink was leaking so the floor was constantly wet, the wall paper in the bathroom was peeling, and also there mold in the corners around the tub but other than this the stay was good, the staff was friendly and the breakfast was awesome.

4

Pius

17 Nov 2024

·

Stayed 1 night

The room smelled icky, the shower had mold in between the tiles. Carpet was stinky. The floor in the bathroom was gross. Yellow around the floor by toilet. All around I would never stay there again especially for $245 No Way!

4

Marjorie

6 Apr 2025

·

Stayed 2 nights

Didnt appear that our room was cleaned. There was a bottle of pepto in the night stand in the living room, along with a hacky sack on the floor, shower was dirty, along with the sink which didnt drain properly due thw stopper. Fridge didnt work well and the toilet ran aftwr flushing. The first time we stayed at this hotel is was great this time wasnt very great

6

Anthony

23 Mar 2025

·

Stayed 2 nights

The halls in front of the rooms on our floor were left trashy due to dozens (that’s not exaggerating) kids running around throwing trash on floors. The room was not clean. And scuffed and damaged in parts of the room. Bobby pin large one was on the floor of room and it did not belong to me. The cleaning service just left it there before checking in and still left it after they came in to tidy our room. The stairwells were also dirty with trash . Only one elevator was working so I had to use the stairs more. There were too many out of control kids even hotel staff were complaining about it. Not great experience.

8

Danny

10 Nov 2025

·

Stayed 2 nights

We enjoyed the snacks on the premium floor. The pool wasnt very big or clean which was disappointing. The desk staff, bar staff and breakfast staff were excellent but our room wasnt cleaned after our first day.

8

Shanika

8 Apr 2024

·

Stayed 3 nights

Overall I enjoy staying at this hotel. However this time, the room was uncomfortably warm, even after turning the air down. Also, there was hair all around the bathroom .

4

Ryan

20 Mar 2025

·

Stayed 2 nights

Excessive potholes, roaches, seemingly understaffed, one working elevator.

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Rooms

Suites are spacious and comfortable for many, but the property feels dated with worn furnishings and dim lighting in places. Repeated complaints cite very loud or weak A/C, small TVs, and occasional plumbing or noise from the highway.

Related guest reviews

8

Dmitriy

2 Oct 2025

·

Stayed 2 nights

Clean but old rooms

6

vincent

28 Apr 2025

·

Stayed 2 nights

Rooms are outdated and showing a lot of wear for the high price you pay per night

10

Holly

14 Sept 2025

·

Stayed 3 nights

Comfy room and bed. Some road noise but nothing crazy to hinder sleeping. Lots of places to get to for things to do or eat very easily. Very easy to find!

4

Alexis

6 Aug 2024

·

Stayed 1 night

The common areas of this hotel are very nice and everything is was clean. The room itself was quite small and the television is the size of a desktop monitor, but that was fine for a single night stay. However, the air conditioner in the room is so loud it is impossible to sleep through. We were unable to sleep at all without shutting it off entirely, which was not preferable on a 90 degree night. Would not stay again in the summer.

10

David

11 Aug 2024

·

Stayed 1 night

Very clean room. Very spacious with living area. The bed was not very comfortable. Bed felt worn out.

6

Mark

17 Mar 2025

·

Stayed 2 nights

One elevator out of order. Bathroom sink had a constant drip. AC did not cool room below 75 degrees.

6

Julianne

10 Aug 2025

·

Stayed 2 nights

The air conditioner was so loud and air flow so forceful we had no option but to keep the fan on continuous and wear ear plugs to sleep. That was a first for an Embassy Suites.

10

Kelly

4 Jan 2025

·

Stayed 2 nights

Very nice & clean hotel. We would definitely stay again. Our only complaint would be about the lighting in the room. There needs to be an extra lamp or something. The bedside lamps were not bright at all & there’s no overhead lighting.

6

Julie

19 May 2025

·

Stayed 3 nights

This is not the typical standards of embassy suites. I got a corner room that wasn’t even a suite. The fan was so loud, it was hard to sleep. The room was clean but the towels were old and had holes in them. The shower was okay but very old. The property was very loud despite me being on the top floor still could hear the noise in the center area most of the night.

10

Sharon

17 Jan 2023

·

Stayed 19,372 nights

Enjoyed a newly renovated room on the fifth floor.

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Service

Staff are frequently described as friendly, helpful, and quick to resolve issues, with standout front-desk teams. However, miscommunications about reservations, parking charges, upgrade availability, and housekeeping schedules occurred in some stays.

Related guest reviews

2

Carson

27 Oct 2025

·

Stayed 1 night

Hotel was clean but staff was hard to communicate with. Couldn’t get a clear answer on charges.

10

Corey

7 Apr 2025

·

Stayed 3 nights

The staff was so freindly and took care of a booking issue with ease.

10

Rebecca

14 Sept 2025

·

Stayed 2 nights

When we tried the shower couldn't get it on. Maintenance came up right away and got it taken care of. Phone in room did not work. Sheets smelled like they had not bren changed. Body odor! Paying for parking is ridiculous!

8

William

16 May 2023

·

Stayed 1 night

People were friendly & helpful

10

Richard

18 Sept 2024

·

Stayed 4 nights

Staff was great. Courteous, friendly, helpful.

8

Danny

10 Nov 2025

·

Stayed 2 nights

We enjoyed the snacks on the premium floor. The pool wasnt very big or clean which was disappointing. The desk staff, bar staff and breakfast staff were excellent but our room wasnt cleaned after our first day.

10

Hilary

10 Mar 2024

·

Stayed 2 nights

Their staff are outstanding. They go above and beyond to take care of their guests. Every one of them were pleasant and helpful. This is our FAVORITE hotel.

10

jennifer

25 Aug 2024

·

Stayed 1 night

Monique the front office supervisor was absolutely incredible. I have checked into hundreds of hotels throughout the US and abroad and I have never felt more welcome than she made me feel. Top notch service!!! Bravo Monique!

8

Chad

23 Nov 2025

·

Stayed 1 night

Comfortable room and a pleasant staff.

8

Paul

27 Jul 2025

·

Stayed 1 night

We had an issue with our reservation. We had three nights and they thought it was only two. It worked out thankfully and it was not our issue but the property’s

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Location

Convenient Overland Park base with easy highway access and close to restaurants and attractions. Some rooms experience road noise from the nearby highway.

Related guest reviews

8

Dustin

1 Dec 2024

·

Stayed 2 nights

Good location friendly staff great breakfast

10

Cynthia

20 Jul 2025

·

Stayed 2 nights

Clean, friendly staff and convenient location to many attractions and restaurants.

10

Daniel

2 Jun 2024

·

Stayed 2 nights

We return every year because it is easy to access and convenient to almost all the things we come to do in KC.

6

Maya

7 Aug 2023

·

Stayed 1 night

Only 1 elevator was working which made it difficult to get to the top floor. Overall, decent place to stay and close to the highway.

10

Holly

14 Sept 2025

·

Stayed 3 nights

Comfy room and bed. Some road noise but nothing crazy to hinder sleeping. Lots of places to get to for things to do or eat very easily. Very easy to find!

8

Beth

24 Sept 2025

·

Stayed 2 nights

Convenience and location

10

Jennifer

31 Dec 2024

·

Stayed 1 night

Heater was very noisy and by a busy highway. Several restaurants nearby. Good breakfast.

10

Joe

3 Oct 2023

·

Stayed 3 nights

It's the original embassy so don't expect a brand new building. Everything worked tv's and remotes ac lights elevators and every thing was clean. the location is perfect to get around KC metro area. Breakfast and happy hour were as good as I expect in a hotel so no complaints. Staff was all friend and helpful if you need anything.

10

Cara

16 Feb 2025

·

Stayed 1 night

A beautiful hotel with staff just as friendly. Great location.

10

James

28 May 2023

·

Stayed 1 night

Close to Top Golf and restraints.

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Dining

Breakfast earns strong praise, especially made-to-order omelets, with many enjoying the evening reception. A few note inconsistent service or value, limited snack offerings, and occasional bar or restaurant shortcomings.

Related guest reviews

10

Brian

24 Dec 2024

·

Stayed 3 nights

Incredible free breakfast

10

Allen

13 Jun 2025

·

Stayed 1 night

Clean and enjoyable, really good breakfast

6

Holly

2 May 2023

·

Stayed 1 night

If you like weak showers and sandpaper towels, this is the place for you. The “managers reception” they proudly advertise, is a selection of bagged chips and cookies. Restaurant was also closed on a weekend. We chose this place hoping it would a one stop place where we wouldn’t have to leave once we checked in.

10

Corey

25 Nov 2023

·

Stayed 3 nights

The beds were very comfortable and the made to order omelettes were great. Having a restaurant and bar was nice.

8

Tim

28 Sept 2025

·

Stayed 2 nights

Morning breakfast was well done!

8

Andrey

5 Dec 2025

·

Stayed 4 nights

It was ok. Nothing to complain about. Love their interior. Pool was closed :-( gym was open, but several machines were out of service. The only good thing about their breakfast is the guy who was in charge of omelette. He did amazing job. Other than that… it was ok :-)

10

Michelle

4 Nov 2024

·

Stayed 2 nights

Enjoyed the large selection of breakfast options, happy hour (which we sis not get to partake in due to softball games). Large spacious rooms

4

Olivia

11 Mar 2023

·

Stayed 1 night

The time for the free drink were told to us wrong in check in and then we missed our free drink. Drinks and food was very pricey!

10

Zulfikar

1 Nov 2024

·

Stayed 3 nights

Love their breakfast, making it very convenient. I would just say that staff needs to learn about allergies while making fresh breakfast because same frying pan was being used , just wiped, no gloves being changed. When one says "allergies" gloves also need to be disposed!! Emabassy suites I have noticed overall DO NOT tach their staff of changing gloves. Otherwise everyting else was good.

10

Anthony

9 Jun 2025

·

Stayed 2 nights

Excellent stay. Enjoyed the atrium Happy Hour snacks and social. Only thing I would change is having the omelet cook put more cheese in the omelets.

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Month	Average price
January	US$121
February	US$133
March	US$152
April	US$162
May	US$172
June	US$193
July	US$160
August	US$148
September	US$162
October	US$175
November	US$140
December	US$126

Su	Mo	Tu	We	Th	Fr	Sa
				1 $166	2 $178	3 $184
4 $145	5 $146	6 $193	7 $153	8 $145	9 $167	10 $185
11 $147	12 $209	13 $216	14 $464	15	16 $457	17 $454
18 $323	19 $166	20 $171	21 $165	22 $146	23 $192	24 $192
25 $174	26 $166	27 $168	28 $165	29 $147	30 $187	31 $176

Embassy Suites by Hilton Kansas City Overland Park

Prices for Embassy Suites by Hilton Kansas City Overland Park

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Presidential Suite

Room, 1 King Bed

Room, 1 King Bed, Accessible

Suite, 1 King Bed, Accessible

Premium Suite, 1 King Bed

Family Suite, 1 King Bed with Sofa Bed

Premium Suite, 1 King Bed

Suite, Accessible

Suite, 1 King Bed, Corner

Premium Suite, 1 King Bed, Corner

Guest reviews of Embassy Suites by Hilton Kansas City Overland Park

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Kansas City Overland Park

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $215
20 $175	21 $288	22	23 $283	24 $189	25 $203	26 $205
27 $146	28 $173	29 $226	30 $226