Name: DoubleTree by Hilton Boston - Downtown
Address: 821 Washington Street, Bay Village, Boston, Massachusetts, United States of America, Boston, Massachusetts, US
Price range: US$207–US$1,029 per night
Rating: 8.38

What guests think

At DoubleTree by Hilton Boston - Downtown, travelers frequently praise friendly staff, clean, comfortable rooms, and a walkable location near theaters, Chinatown, and the T, while noting costly parking, occasional street noise, and some dated or worn areas.

Many enjoy the lobby bar and on-site dining, though some find breakfast pricing and service inconsistent and pool access limited through the adjacent YMCA. Rooms range from spacious and quiet to small or noisy, with periodic maintenance issues such as low showerheads, weak drainage, or HVAC sounds. Overall, this is a convenient city base with solid comforts and urban tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the lobby bar and atmosphere; gym and pool access is via the adjacent YMCA. Parking is available but expensive and sometimes limited; occasional renovation work noted.

Related guest reviews

10

Leah

10 May 2025

·

Stayed 4 nights

This was a great hotel, we would definitely stay here again! Beautiful lobby, Starbucks downstairs, cool vibe as a former school. The area around the hotel is a mix- a bit gritty in spots but very fun and close to shopping and attractions. The bathrooms could use some upgrading- I am not a fan of shower curtains in a small bathroom- but that's being picky. The rooms were super clean, as was the rest of the hotel. Staff was fantastic.

10

Karey

23 Mar 2025

·

Stayed 2 nights

The hotel and employees were great. The food was very good. Not sure on the pool but was told it was the YMCA pool that we had access to.

4

YOKATIA

23 Apr 2024

·

Stayed 2 nights

The parking at the hotel is $63 dollars per day. The pool does not belongs to the hotel. I will not recommend this hotel.

10

Gail

3 Oct 2025

·

Stayed 1 night

Beautiful hotel in the theater district, walking distance to the Common and South station. The lobby was comfortable a welcoming with tables and sofas for socializing, as well as a bar and snack shop. Breakfast was delicious and convenient as checkout time was at noon.

8

Denise

1 Jun 2025

·

Stayed 1 night

My only disappointment was I was charged $79 for valet parking and the vehicle wasn’t valet parked. It stayed where we put it. Also charged for an oversized vehicle because we had a truck, but we were parked in a regular size spot. Seemed very excessive.

6

Matthew

24 Apr 2024

·

Stayed 3 nights

The Safe in the room did not work, the shower had no water pressure, but the location is extremely convenient. The Hotel does not actually have a pool, it is connected to a YMCA and shares their pool. The staff, especially the bartender was truly lovely, the building itself just clearly wears age.

10

james

20 Sept 2025

·

Stayed 5 nights

Room was clean and the staff was attentive with any needs. The restaurant food/bar were excellent.

10

Melissa

18 Oct 2023

·

Stayed 2 nights

Very clean, great music in the bar, close to Boston Commons, very walkable. Parking is VERY OVERPRICED@ $59/day for uncovered parking. I paid $10/day in Atlantic City for covered parking.

10

Lauren

19 Apr 2024

·

Stayed 1 night

The hotel was nice. You got to use the attacked YMCA for the pool and gym which was nice. The only negative was the bed was a little small (we had a room with two double beds).

10

Franklin

4 Sept 2025

·

Stayed 1 night

Great stay, quiet and comfortable room, excellent meal in restaurant.

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Cleanliness

Many reviews highlight very clean rooms and public areas. However, several report lapses or maintenance issues such as dirty rooms, odors, damp carpets, or slow-draining fixtures.

Related guest reviews

8

Martha

29 Jul 2025

·

Stayed 3 nights

Everything was very good. The only negative thing was the sink and bath tub did not drain very well. And the toilet ran all night and day.

10

Kaelyn

15 Jun 2025

·

Stayed 2 nights

Great stay very clean!!!

10

Ashley

2 Nov 2025

·

Stayed 2 nights

Room and hotel itself were very clean. All the staff were nice and friendly.

10

Kayla

8 Aug 2025

·

Stayed 1 night

Beautiful lobby. Room was great! Spacious and clean. Staff was friendly and attentive. Would definitely recommend and would stay here again.

4

Marie

25 Oct 2025

·

Stayed 1 night

The room we were assigned — 522 — was absolutely disgusting. I found a half-eaten apple by the bed, hairs on my sheets, the wallpaper was peeling, the lampshades were stained and I could barely see out of the dirty window with crayon drawings on it.

8

Louise

22 May 2025

·

Stayed 1 night

Staff very friendly and helpful, Parking Valet was great I think his name was Cuso. Room had worn carpet and crack in bathroom sink, so I let front desk staff know. Beds super comfortable. Thanks

10

Adam

4 Feb 2025

·

Stayed 3 nights

Very clean hotel with friendly staff and comfortable beds.

8

Marius

8 Mar 2025

·

Stayed 1 night

Room fan was extremely dirty, there was dirt on the window sill

4

Christopher

12 Nov 2025

·

Stayed 1 night

It was tricky to check in. The room smelled like a kitty litter box and the rug was very damp.

10

jeanne

5 Aug 2025

·

Stayed 1 night

Clean , convenient hotel with friendly staff .

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Rooms

Rooms are generally comfortable, with some spacious options, but a number feel dated. Street and siren noise is reported by multiple guests, and some mention small bathrooms, low showerheads, or noisy HVAC.

Related guest reviews

10

Deborah

28 Nov 2025

·

Stayed 2 nights

The room was spacious, clean, w very comfortable beds. Cups and coffee a bit hidden, but nice amenities. Some street noise in early evening, but no hotel noise.

8

william

12 May 2025

·

Stayed 3 nights

Overall property was fine but the rooms could use a refresh.

6

Miguel

20 Sept 2024

·

Stayed 2 nights

Old rooms

10

Terri

4 Nov 2025

·

Stayed 2 nights

Check in was rough as they didn’t have my reservation. Hotels.com was able to contact the hotel and ultimately everything worked out and our stay was great. The staff is wonderful and the room was spacious, comfortable and clean.

8

Kristyn

2 Mar 2025

·

Stayed 1 night

The hotel was a great location to wang theatre. The beds were comfy. The door to enter the room was fidgety and would only open sometimes when turning handle all the way up. The walk from the bed to the bathroom was very creaky something seemed up with the floor. And the traffic outside (honking music revving engines) was extremely loud and woke us up until 4 am. Not sure if the concession downstairs have earplugs but definitely would recommend them! Other than that it was great, live music, dinner all good.

6

Raymond

17 Feb 2025

·

Stayed 4 nights

Noisy hospital traffic due to location.

6

MICHAEL

27 Jan 2024

·

Stayed 1 night

HVAC made a squeaking noise all night. Mattress was rock hard. Could hear every vehicle and people outside from the 5th floor

6

Ferran

17 Apr 2025

·

Stayed 2 nights

The overall situation is really good. For me, the only pain point is that the rooms are quite noisy. Those facing the street are exposed to ambulance sirens throughout the day, while the ones facing a schoolyard suffer from a constant noise, possibly from nearby refrigeration units. Our room, for example, maintains a steady noise level of around 60 dB. This could be an important consideration for noise-sensitive guests. Aside from this, everything else is very nice.

8

Shannon

18 May 2025

·

Stayed 1 night

The room was very clean, I enjoyed the selection of Crabtree body wash, shampoo, conditioner and body lotion. The bed was comfy. My only complaint would be the street noise coming through the thin windows late at night. While busy downtown noise is highly expected, I would also expect a hotel to have some sort of sound-proofing to their windows facing the intersection.

8

Victoria

17 Aug 2024

·

Stayed 3 nights

We absolutely loved our room and its location. Boston is indeed a walkable city, and we could easily reach any destination on foot or take the Blue Line to Fenway. My only concern was the noise around the property. When we first arrived and saw Tufts Medical Center across the street, we were a bit worried. However, that turned out to be less of an issue compared to the constant car revving and honking that woke us up in the middle of the night on two of our three nights. If noise isn’t a major concern for you, this is an excellent place to stay!

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Service

Service is widely praised as friendly, helpful, and accommodating. Downsides include occasional rough check-ins, inconsistent early check-in fees, and a few reports of unhelpful or rude interactions.

Related guest reviews

10

Benjamin

14 Dec 2023

·

Stayed 1 night

Very good location. Check in was fantastic. Touriya provided exceptional service and sincere care and we really appreciated it! Nice bar too! Bartender was very friendly.

8

Diane

28 Aug 2024

·

Stayed 2 nights

There was a problem with the computer system and no one could check in at 3:00.

10

Meghan

17 Feb 2024

·

Stayed 1 night

Booking was easy and the customer service is always top notch. Easily this is the best hotel I have stayed at. I stayed here for well over a month while my Husband was in the hospital. They were accommodating and easy to work with making things easy while I focused on other things.

10

Loyd

7 Oct 2025

·

Stayed 3 nights

It was a beautiful hotel, we were only there a few nights. Front desk & text service were very polite

2

Makenzie

4 May 2025

·

Stayed 1 night

I was downgraded upon check in, told they could not do anything for me because I booked through a third party (Expedia) and then lied to about a room that was available then suddenly unavailable. The staff was so rude and then talked about me amongst themselves when I left the counter when I was still in earshot. Terrible customer/guest service.

10

Elizabeth

9 Oct 2023

·

Stayed 1 night

great staff. Front desk/reception was extremely helpful, kind, and professional, all while handling a busy flow of guests and adhering to a constantly ringing phone line…in particular, Touriya went above and beyond to help when I had change of plans/circumstance. The service at the hotel by far was its greatest strength… would return.

4

Brandon

19 Apr 2025

·

Stayed 1 night

Room I booked wasn’t “ready” and I showed up two hours after check in. Offered me two other options then told me those also weren’t “ready” finally got a room even though I booked 2 weeks ahead to not deal with this. There’s no parking, only hotel I’ve ever seen this issue with? And they walked into my room no knock at 8:30 am. Check out is 11. Why were they in my room so early but no rooms were clean or available when I book 2 weeks ahead and pre pay?

10

Brian

2 Dec 2023

·

Stayed 1 night

Everything about our stay was amazing, staff was great , easy check in , very clean

10

Patricia

10 Nov 2025

·

Stayed 1 night

Staff was excellent

10

SHARON

19 Jul 2025

·

Stayed 3 nights

Staff was very friendly and helpful. Room was fantastic. Great stay!

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Location

Central, walkable base near the Theater District, Chinatown, Boston Common, and the T. Some note the area can feel gritty at night and street noise is common.

Related guest reviews

8

Narahari

18 Nov 2024

·

Stayed 3 nights

The hotel was okay. It is situated right opposite the Tufts Medical Center and is a few yards away from the train station. The hotel property was clean and organized. The built in cafe within the hotel is pretty good. However, the outside ambience is a bit sketchy. Lots of homeless people milling about and it generally does not feel safe later in the night.

8

Shannon

12 Jun 2025

·

Stayed 3 nights

Great location with the T station super close to the hotel. Hotel was welcoming and took care of all our needs and requests. Great customer service. Clean, spacious room. Please note you are next to the ymca childcare center but didn’t bother us but you will hear the daycare center outside.

10

Gail

3 Oct 2025

·

Stayed 1 night

Beautiful hotel in the theater district, walking distance to the Common and South station. The lobby was comfortable a welcoming with tables and sofas for socializing, as well as a bar and snack shop. Breakfast was delicious and convenient as checkout time was at noon.

10

Francine

28 Oct 2024

·

Stayed 1 night

I only stayed for one night, but I loved the property and the towels were plush. Very convenient to transportation, walkable, safe, well lit, close to Tufts which i loved. Also the area was convenient for dining, close to downtown and Chinatown. I will definitely stay again for personal travel, as this was a business trip.

10

Chris

6 Dec 2024

·

Stayed 1 night

Great location, easy to get around and close to main attractions. Staff was helpful, especially at the front desk. We accidentally booked the wrong night and the front desk clerk helped us book for the correct night.

10

Elizabeth

30 Sept 2025

·

Stayed 1 night

The beds were clean and sumptuous, the location quiet but easy to walk around the theater district and Chinatown, very nice bar located near the check in desk and friendly attentive front desk personnel.

10

Jacob T

30 Oct 2024

·

Stayed 3 nights

I loved the lively atmosphere and yet very comfortable. The stay was conveniently near the Orange line and wasnt hard to travel around the city while enjoying our stay.

10

Sandra

22 Aug 2025

·

Stayed 2 nights

Close to subway. Not many places to eat in the immediate area tho

10

KAAN

18 Jan 2025

·

Stayed 4 nights

Excellent location. Walking distance to anywhere interesting in Boston. T-station next to the hotel. Several and diverse dining options nearby. Very good service. Comfortable and clean beds. Old but adequate and clean bathroom. No window view but we didn't care as we wanted to visit Boston and used the hotel for sleeping only. Good value for money.

10

Thomas

24 Aug 2025

·

Stayed 3 nights

Good location, staff very friendly and helpful.

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Dining

Breakfast and the on-site restaurant/bar receive frequent compliments. Others mention slow or inattentive service, high prices, and confusion with the breakfast credit rather than an inclusive buffet.

Related guest reviews

10

Patricia

27 Aug 2025

·

Stayed 4 nights

Great breakfasts and clean rooms.

8

Jean-Marc

1 Mar 2024

·

Stayed 2 nights

Great property. Dining in the hotel was simple and overpriced like most of the dining places in Boston. More than limited dining in the neighborhood. Nice bar in the lobby.

10

Jessica

5 May 2025

·

Stayed 2 nights

This hotel is nice, clean and at a convenient location. The hotel has a bar, restaurant and Starbucks in the lobby. The staff at the Wisteria restaurant downstairs were nice, however, the service is not great. The staff needs better training as there is long wait times for everything you need because they don't check on you. I had to look for the waiter who was MIA for a while and she was at the bottom of the steps on her phone. I went two days for brunch and service was the same both days with different staff. Besides that the food and drinks were good. The hotel is walking distance from Boston Common park, AMC theater, restaurants (including the famous Cheers bar). Parking at the hotel is not free. I saw a sign that said $65 a day for parking.

10

Gail

3 Oct 2025

·

Stayed 1 night

Beautiful hotel in the theater district, walking distance to the Common and South station. The lobby was comfortable a welcoming with tables and sofas for socializing, as well as a bar and snack shop. Breakfast was delicious and convenient as checkout time was at noon.

8

Dung

5 Feb 2024

·

Stayed 2 nights

I found some blood stains on the comforter. The staff did try to change it right away but it made me a little uncomfortable. The room service showed up in take-out boxes with small portions for the price.

8

Linda

23 Sept 2024

·

Stayed 2 nights

I liked the idea there was a restaurant and bar and live music which meant we didn't have to leave the hotel at all. I love their cookies and bar pub snacks. Everyone was friendly and helpful. The food was amazing. A little disappointed that the Starbucks in the hotel closed at 2:00pm on Sunday.

10

james

20 Sept 2025

·

Stayed 5 nights

Room was clean and the staff was attentive with any needs. The restaurant food/bar were excellent.

8

lori

19 Jul 2025

·

Stayed 2 nights

The first room we were assigned smelled awful like cigarettes. We were happily assigned a new room. The valet parking was Downey but all the staff was great and it was very convenient. Love the option of the bar restaurant. Took the thought out of a long day. Would really suggest some additional ( non seafood options). And maybe some cheaper bar appetizer options. Don’t always want a full expensive meal.

10

Franklin

4 Sept 2025

·

Stayed 1 night

Great stay, quiet and comfortable room, excellent meal in restaurant.

8

Kristian

12 Oct 2023

·

Stayed 5 nights

DO NOT BOTHER with paying for breakfast at this hotel. I booked a room and paid extra to have breakfast included. When we arrived and went to our first breakfast, we found out that this is NOT a normal hotel style breakfast. It's not a buffet, but rather a la carte. Not only that, but your "daily credit" is only 18 dollars. Almost everything on the menu is over 18 dollars. In addition you have to tip the staff. We were never notified of this when we made our booking, and not when we checked in either. This left a sour taste in my mouth. Had I known, I would never have paid extra to have breakfast included. I complained to the front desk staff about this, but they shrugged and told me there was nothing they could do, and referred me to hotels.com. Apart from that, the rooms are spacious, the beds are nice, the wifi is fast, and the hotel is conveniently located. The only other thing I didnt like was the tub/shower. The showerhead is mounted very low on the wall and can't be moved, which meant I had to bend down when showering. Also, the price was quite frankly ridiculous. We paid almost 28000 NOK (approx $2600) for five nights.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$126
February	US$141
March	US$242
April	US$333
May	US$365
June	US$372
July	US$323
August	US$300
September	US$363
October	US$407
November	US$231
December	US$161

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $708	18 $300	19 $298
20 $207	21 $306	22 $795	23 $1,029	24 $428	25 $593	26
27 $466	28 $505	29 $587	30 $352

Su	Mo	Tu	We	Th	Fr	Sa
				1 $346	2 $409	3 $426
4 $273	5 $417	6 $541	7 $567	8 $459	9 $514	10
11 $341	12 $353	13 $505	14 $485	15 $417	16 $496	17 $588
18 $375	19 $538	20 $617	21 $539	22 $392	23 $457	24 $457
25 $275	26 $395	27 $539	28 $530	29 $355	30 $288	31 $288

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 1 King Bed

Superior Room, 1 King Bed

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, City View

Room, 2 Queen Beds

Room, City View

Deluxe Room

Deluxe Room, 2 Queen Beds

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Boston - Downtown

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Prices for upcoming dates