Extended Stay America Suites - Boston - Woburn

The toilet in the room was not working

Poorly maintained. Smelled like smoke to where your throat hurt. AC did not cool. Smoke alarm and Carbon monoxide alarms were beeping needing batteries. It needs serious attention.

Front desk was incredibly accommodating for a lot of flights that were canceled. Appreciated having a room to sleep in, which was perfectly acceptable for the price charged. The only negative I have is the swing bar security door lock had been forcibly broken off my door so I had no way to feel totally safe in my room and around 2 AM I heard someone nearby banging on a door and saying “Boston Police…open the door”.

Arrived and checked in on 06/21/2026. I was traveling for work and was staying until 07/03/2026. Parking was not an issue. It was late and didn't pay too much attention to the room until the next morning. The towels in the room were stained with what? I have no idea. Plumbing wise there were no pop-ups for the drains in the bathroom sink nor tub. The room does have a full-size refrigerator with a broken ice maker, a 2-burner cooktop but No utensils of any type. Monday morning on 06/22 I had made an inquiry about how often the rooms were cleaned since I would be both working from an office and my room. I was told that there is no housekeeping service that I would have to bring down my things such as towels, wash cloths and bedding to be counted and replenished if I wanted them changed. As for the ice maker? I was told that they are all non-functional and the property does not have an ice machine. I had to ask for things like utensils, dishes, coffee maker, pots and pans, that is when you can find someone at the front desk. Now let's talk about the free Wi-Fi. It was pretty much nonexistent.! I was told to call their provider. The Tech on the phone tried his best. He was blaming the hotel, the hotel said it is the provider's issue. Needless to say, I went for two weeks without Wi-Fi service. The BEST Day of my Stay was when I checked out..!

There were cosmetic blemishes, i.e., chipped paint, ravelings on the carpet, and unfinished-looking repairs. The toilet was broken --the tank filled up sometimes but there was a poor seal with the flapper and the water leaked out. You had to flip the lever and let the tank fill up to flush it. The breakfast was really just coffee, tea, and cocoa, with some instant oatmeal available. The room was spacious and well lit, the heat worked, the bed was comfortable.