Crowne Plaza Boston - Woburn by IHG

I was locked out of my room and the tech could not get in as well. They had the drill thru the lock and get me in - which took them an hour. As frustrated as I was being locked in, the staff were amazing and its an example of when tech fails, nothing anytone can do about it - how you react is why I think is why I give it an excellent review.

Hotel was fine. Room was clean and everything as expected. That is, until we opened up the sofa bed (which is part of the reason why we booked the room) and found that no sheets etc had been provided. Looked all over the room, nothing. Called the guest service desk from the room phone line. No response. Tried to call the front desk. No answer. This was around 10pm on a Saturday evening. Tried calling at least 10 times for about 15min to both desks. Nothing. Also tried to call the hotel phone via cell phone. Nothing. Only voice mail I got to was saying it was after hours. Admittedly I didn’t physically go back down to the front desk to locate somebody. One would think somebody would answer a guest services phone. Not impressed.

I had two different experiences in the hotel. First time terrible found hair in the toilet on the bed and cause the had renovation we didn’t know hot to get in we called to find where was the entrance someone picked up talk to the person and told me to wait I was waiting for 15min on the phone till she hang up lol. Second time better cleaner room quieter too

Room was clean, comfortable, and spacious. Front desk staff was super friendly and helpful. Being able to park our vehicle without charge was a huge plus!

The room was clean but a little dated. The staff were super nice and helpful after some hassle when checking in. The breakfast isn’t worth it, better options around. The ication is perfect and the parking lot is very spacious.