Fairfield Inn & Suites Stillwater

We enjoyed our stay, although our room was never cleaned (three night stay).

I scheduled this room with free cancellation however, when I decided to only stay two nights instead of three I was told that the hotel would not allow me to cancel without losing my reservation for every night due to the hotel being sold out. I tried three times to cancel one night within 6 MONTHS of the reserved dates. I contacted the hotel and was told that it was hotels.com not allowing me to change reservation but when talking to hotels.com I was told it was the hotel not allowing me to change. I don’t know who was taking advantage of the situation but I will be cancelling my hotels.com account and will consider a different hotel next time. Hotel was fine but extremely dissatisfied with both parties.

Quiet, cold AC, clean rooms. Property is having some renovations done, so the parking lot offers less parking spots than normal- but that’s understandable. Overall great stay.

Staff was great! Breakfast great! Room was fine for 1 night stay. Understand that they are do renovations at this hotel. Would stay there again.

A/C unit was loud enough to wake me from a dead sleep.