Name: Extended Stay America Suites - Billings - West End
Address: 4950 Southgate Drive, Billings, Montana, United States of America, Billings, Montana, US
Price range: US$82–US$122 per night
Rating: 7.33

What guests think

Reviews for Extended Stay America Suites - Billings - West End describe a budget stay with clean, spacious rooms and helpful staff at times, but inconsistent service, limited breakfast, and maintenance issues such as elevator outages and worn common areas.

Guests liked the easy freeway access and proximity to dining, though traffic and parking-lot noise were noted. Suites include kitchenettes, but cookware and coffee makers are often by request, and Wi‑Fi reliability varies. Expect a basic, convenient stop with variable service and upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with repeated reports of elevator outages and no ice machine. On-site laundry is available, though cleanliness and upkeep were mixed.

Related guest reviews

2

John W

26 Aug 2025

·

Stayed 1 night

The elevator was filthy with chunks of food and dead insects!

4

Karen

18 Jun 2024

·

Stayed 1 night

Elevator was broken on the day we left so we had to carry all of our luggage, cooler, etc downstairs from the third floor. Side doors were locked which was inconvenient.

4

michael

27 Jun 2024

·

Stayed 1 night

the property was clean neat looking. Elevator didn't work the next day. Heard that corp won't replace the elevator. cheaper to replace after 10 to 15 years. If my wife could not have gotten down on her own you would be finding a safe way in getting her down. no sense in going cheap. Customers and staff should not have to suffer at your hands.

6

Beth

18 Jul 2025

·

Stayed 1 night

Room was fine except the carpet needed a good scrubbing. What no ice machine!!!! Even Road Star 6 has an ice machine!

6

Rosemary

25 Sept 2024

·

Stayed 1 night

We were disappointed that there was not a coffee maker in the room. Also there was not an ice machine. The staff at the front desk was very personable.

2

Walter

16 Jun 2024

·

Stayed 2 nights

We got there. We checked in paid for the room and then were told the elevator was not working. We had to haul aĺl of our stuff up to the second floor which was not good as i have a bad back and a bad heart. If they had told us before we checked in we would have cancelled. We had booked an accessible room but being on the second floor it was ot accessible and i had to leave ny wheelchair in the truck. The bed was lumpy and the room was not properly cleaned.

2

Lynn

27 Apr 2024

·

Stayed 1 night

We got there st 4 pm. Our room was not ready. Then we learned the elevator was broken...this news came to us at 5. Our room was on the third floir. We are 77 years old and not able to drag luggage up 3 flights.of stairs. We asked for our money back. Was supposed to get an email this evening...which i didn't....not happy!!!

6

DIANA

30 Jun 2023

·

Stayed 3 nights

Extended stay at this location was bare bones.. it advertises breakfast but its a grab and go. The kitchen has nothing.. you have to check out a bucket of items!.. there no pool or exercise room. A room with a bed..we won't be stilling there again

6

Brenda

17 Dec 2024

·

Stayed 7 nights

The room was clean and quiet. The only serious cleanliness problem was with the washers and dryers in the laundry room. Overall, the hotel was as expected for a budget priced property in regard to sparse amenities, lack of services or perks on site, room decor and bed comfort plus well worn carpets and hallways. Overall, I was satisfied for the price paid. My only complaint was poor customer service at the front desk by a few employees severe enough to affect my stay. The general manager didn’t possess the skills necessary for his position and I almost went to a different hotel when booking a second one week stay due to his unprofessional attitude. Secondly, the afternoon desk clerk was too busy on her phone or coloring projects to properly acknowledge a guest standing at the desk needing service.

10

Lissa

12 Jun 2023

·

Stayed 1 night

If you need an extended stay, you can't go wrong staying here. It has a laundry area and a limited breakfast should you need it. The rooms were clean and pretty quiet even if near the freeway. Only possible complaint is they could use bigger bath towels and possible safety strips for the bathtub.

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Cleanliness

Cleanliness is mixed: many found rooms clean, but others reported dirty hallways and elevators, odors, and occasional bathroom grime or missed dusting.

Related guest reviews

6

Travis

18 Dec 2023

·

Stayed 1 night

Hardly any breakfast provided. When we went to check out, we gave a look around the room to be sure we didn’t leave any items and there was all kinds of trash below one of the beds including a pair of women’s sandals. Room seemed clean otherwise.

2

John W

26 Aug 2025

·

Stayed 1 night

The elevator was filthy with chunks of food and dead insects!

6

Tracy

25 Nov 2023

·

Stayed 2 nights

Room looked ckesn but if you miss items as large as spare change and plastic forks on the floor. How hard are you trying?

10

Ronette

2 Aug 2025

·

Stayed 1 night

The shower was filthy with mold.

4

Steve

10 Sept 2025

·

Stayed 1 night

My room was not clean. Hallways dirty, elevator floor sticky and dirty. No coffee in the rooms nor in the lobby. Horrible experience.

2

ALLEN

24 May 2024

·

Stayed 6 nights

Trash in the room from previous guests. Floor was dirty and sticky. Bathroom had hair on the shower walls and bottom of the tub was dirty. No stopper for the sink so we couldn't wash the dishes. Heard doors slamming all night and people walking above our room sounded like they were stomping. Highway traffic was very loud. The breakfast to go is a joke, it was mini muffins and oatmeal and coffee. No place to sit to eat meals except a small table which had one desk chair. The only good thing was the beds were comfortable. Overall we were very disappointed and would never stay at this Extended stay again.

10

melissa

3 Nov 2025

·

Stayed 7 nights

Friendly staff. Clean rooms. Quiet. Coffee available. Grab n go breakfast. Wifi kind of testy but all in all satisfied with the stay. Will definitely return and recommend

2

Gene

19 Aug 2025

·

Stayed 1 night

The lobby, elevator, hallways were all very dirty and hadn’t been cleaned for quite some time. Our room was a bit better. The landscaping is full of weeds. The breakfast they say is included consists of microwave oatmeal and frozen muffins. The room had a kitchenette but you have to ask for even a coffee maker. Would not recommend this place.

8

Mark

16 Sept 2024

·

Stayed 1 night

Clean room. No odors.

10

MAUREEN

29 Dec 2023

·

Stayed 1 night

Bathroom had dirt footprints on floor. Carpet was stained with something red and was worn. It was inexpensive so it was kind of a trade off.

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Rooms

Rooms are generally spacious and quiet for some, with kitchenettes, but several guests cited dated fixtures, uncomfortable beds, limited kitchenware unless requested, and noise from the highway or parking lot.

Related guest reviews

4

Seth

28 Jul 2025

·

Stayed 2 nights

Was happy with the room in general and the cleanliness. The beds though are terrible. Would definitely stay again had it not been for the beds. Also was disappointed with the breakfast options. It was mostly a snack bar.

8

Mary

19 Jun 2025

·

Stayed 1 night

This hotel is an older building. The kitchen configuration had a nice big island, a full size refrigerator, an excellent microwave & a 2-burner stovetop. There was an nice big desk with a workstation for laptop. The room had a nice open closet rack equipped with REAL hangers & tall enough that clothes didn't drag the floor.The shower was nice & there was plenty of hot water. The room was very quiet even with the very large, indoor playground directly behind the hotel & a constant flow of traffic. Neither the bed nor the pillows were comfortable for me, the pillows were too firm & too big. The television was too small for the distance from the bed. I was not impressed with the area; liquor stores, a casino & the enormous playground but the hotel was quiet, clean & comfortable.

6

Marieann

20 Jun 2024

·

Stayed 1 night

Bathroom wall paint is peeling. Not really sure what is happening with the bathtub with pieces of it missing. I’m assuming its paint peeling also.

6

Dale

3 Sept 2025

·

Stayed 3 nights

Room was decent, except for bathroom light fixture flickering and going dim randomly. Staff were somewhat friendly, but one employee at the desk didn’t want to be bothered when asked for another pillow.

6

Randal

24 Aug 2024

·

Stayed 1 night

Just had too much parking lot loudness and our room got lots if interstate truck noise w we had window open. Fairly pet friendly!

8

Joseph

25 Jun 2025

·

Stayed 1 night

Pleasantly surprised nice room, spacious, and good value.

4

Scott

20 Feb 2025

·

Stayed 7 nights

One of thr cheepest rooms in town and it shows. How can an extended stay hotel advertise a functional kitchen and not have bowls and other minor kitch items on hand.

8

Noah

26 Dec 2023

·

Stayed 4 nights

Rooms were quiet, windows weren’t fully closed but had stoppers on them, but there was a lot of noise that came from the parking lot in the mornings, aka revving engines.

8

Warren

1 Jul 2024

·

Stayed 1 night

although the room had a kitchenette (full sized refrigerator, two burner cook top, microwave and sink, there was nothing other than dish cloth as far as kitchen accessories. No a utensil or pan. Really not much different than the usual room with mini fridge and microwave. It wasn't a big deal, just seemed odd.

8

Elaine

20 Nov 2023

·

Stayed 1 night

The room was clean, comfortable and nicely decorated. Bed was very comfortable.

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Service

Service is inconsistent: numerous guests praised friendly, accommodating staff, while others experienced rude or absent front-desk help, reservation problems, or overbooking.

Related guest reviews

2

Manuel

29 Jun 2024

·

Stayed 1 night

I paid for a room and my reservation was not honored. Not going to come here again. That is the most unprofessional thing you can do to someone traveling.

10

Tamara M

19 Nov 2023

·

Stayed 1 night

Your staff is your key to making money on the property. I have never dealt with such a caring staff, and very willing to help as much as possible. Your staff member Nicole seems to be the one who really enjoys her job and took great care of us! I am staying there to undergo cancer therapy and she is just made it that much easier for me and it is nice to wake up to a smiling face at the front desk. She should be in management if she is already not.

10

Ed

28 Nov 2025

·

Stayed 1 night

Staff at check in are great. Never have an issue staying here. Also very accommodating of requests like checking in early or late check out.

2

Karen

19 May 2024

·

Stayed 1 night

Unfriendly workers.

2

Cassandra

1 May 2023

·

Stayed 2 nights

We arrived in the evening of our scheduled check-in, only to learn that the hotel had overbooked by 5%. We were told they no longer had any rooms available even though I had booked our stay two months prior. We were turned away with no place to stay that night.

10

Catina

25 Sept 2024

·

Stayed 13 nights

The staff here is amazing has catered to all my needs. Didnt plan on staying as long as i have i had plans on getting an Airbb but decided against it after my experience with this amazing staff...

10

Chris

29 Jun 2025

·

Stayed 1 night

Great rate and convenient to interstate. Haven't stayed at an extended stay place before, room had fridge freezer and stove etc, if you were there long term you can request pits/pans etc. As an overnight customer all I really wanted was an in room coffee maker, which was absent. There was a basic coffee and muffin/nutri grain breakfast in the lobby. The desk staff were funny and personable and the restaurant a bldg away was exceptional.

6

Rick and Sandy

2 Sept 2025

·

Stayed 2 nights

receptionist not welcoming and obviously rude on phone to others

10

Zane

7 Jul 2024

·

Stayed 1 night

Front desk manager Jammie went above and beyond to help with a 3 day stay and the property was comfortable, quiet, and clean.

4

deel

28 Mar 2024

·

Stayed 1 night

Staff at check was rude. They accused me of making 2 bookings which I did not do. When they realized it was there mistake they never offered an apology

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AI-generated summary based on recent guest reviews

Location

Convenient to the interstate and nearby restaurants/shopping, but several guests mentioned freeway or parking-lot noise and a few found the area felt sketchy.

Related guest reviews

10

LIsa

23 Jul 2024

·

Stayed 1 night

Clean, quiet, and easy freeway access.

6

Amber

13 Jun 2024

·

Stayed 1 night

Kind of a sketchy area

8

Misty M

4 Dec 2023

·

Stayed 1 night

The staff was kind and helpful. The highway is beside the hotel, so you can hear every big rig driving by.

8

Joan

6 Oct 2024

·

Stayed 1 night

Easy on off freeway,

8

Noah

26 Dec 2023

·

Stayed 4 nights

Rooms were quiet, windows weren’t fully closed but had stoppers on them, but there was a lot of noise that came from the parking lot in the mornings, aka revving engines.

6

Maude

27 Aug 2023

·

Stayed 1 night

The property itself was nice. There were abandoned properties next door.

8

michele

26 Aug 2025

·

Stayed 1 night

Felt safe, close to freeway could hear traffic all night

8

Alexander

28 Sept 2025

·

Stayed 1 night

The room was clean and friendly staff. It is close to dining and easy freeway access.

8

Joshua

27 Jan 2025

·

Stayed 1 night

I like to be able to walk around the city and explore retail or other amenities within walking distance of a hotel. This location is in a part of town which doesn't have many amenities within walking distance. The lobby is cramped and dated, but the rooms themselves are clean and wel-maintained. For the price of less than $100, I felt the experience was very good.

10

Cynthia

21 Feb 2023

·

Stayed 1 night

This place is centrally located to the mall and other site seeing activities.

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Dining

Breakfast is limited to a grab-and-go selection like coffee, muffins, and instant oatmeal; several felt listings overstated the offering. Few positive remarks appear.

Related guest reviews

6

Geri

5 May 2025

·

Stayed 2 nights

Check in process was very smooth and person was polite and kind. The room was clean but an overwhelming smell of cologne. Did not know if this was something used as an air freshener or something from the room next door. The mattress was uncomfortable and both nights loud conversations either in hall or room next door interrupted the night. Was also disappointed in the continental breakfast offering. No water or ice and ore-packaged muffin or nutri grain bar

4

Seth

28 Jul 2025

·

Stayed 2 nights

Was happy with the room in general and the cleanliness. The beds though are terrible. Would definitely stay again had it not been for the beds. Also was disappointed with the breakfast options. It was mostly a snack bar.

8

marvin

23 Jun 2025

·

Stayed 1 night

The Free breakfast Was a joke a cup of coffee and And all they had Were mini muffins … They really shouldn’t be saying that they have continental free breakfast that’s not true

8

Roger

3 Jun 2024

·

Stayed 1 night

Breakfast is very good

8

Jack G.

15 Feb 2025

·

Stayed 1 night

Online stated "breakfast", but it's not a typical hot breakfast. But price is relevant to that type of breakfast. Room was nice.

6

Maddie

1 Aug 2025

·

Stayed 1 night

they need to have a better breakfast if they are gonna say they offer breakfast

10

melissa

3 Nov 2025

·

Stayed 7 nights

Friendly staff. Clean rooms. Quiet. Coffee available. Grab n go breakfast. Wifi kind of testy but all in all satisfied with the stay. Will definitely return and recommend

2

Gene

19 Aug 2025

·

Stayed 1 night

The lobby, elevator, hallways were all very dirty and hadn’t been cleaned for quite some time. Our room was a bit better. The landscaping is full of weeds. The breakfast they say is included consists of microwave oatmeal and frozen muffins. The room had a kitchenette but you have to ask for even a coffee maker. Would not recommend this place.

10

Chris

29 Jun 2025

·

Stayed 1 night

Great rate and convenient to interstate. Haven't stayed at an extended stay place before, room had fridge freezer and stove etc, if you were there long term you can request pits/pans etc. As an overnight customer all I really wanted was an in room coffee maker, which was absent. There was a basic coffee and muffin/nutri grain breakfast in the lobby. The desk staff were funny and personable and the restaurant a bldg away was exceptional.

4

Michael

21 Oct 2023

·

Stayed 1 night

Advertised breakfast but only had muffins

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$71
February	US$81
March	US$83
April	US$94
May	US$112
June	US$118
July	US$126
August	US$121
September	US$88
October	US$83
November	US$78
December	US$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $102	18 $94	19 $89
20 $82	21 $82	22 $87	23 $85	24 $86	25 $103	26 $104
27 $82	28 $87	29 $101	30 $96

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $112	3 $106
4 $97	5 $96	6 $100	7 $97	8 $105	9 $111	10 $109
11 $97	12 $107	13 $111	14 $120	15 $122	16 $112	17 $113
18 $97	19 $98	20 $100	21 $102	22 $97	23 $103	24 $111
25 $96	26 $100	27 $103	28 $106	29 $98	30 $106	31 $101

Extended Stay America Suites - Billings - West End

Prices for Extended Stay America Suites - Billings - West End

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed

Studio, 1 Queen Bed

Studio, 2 Double Beds

Studio, 1 Queen Bed, Accessible

Guest reviews of Extended Stay America Suites - Billings - West End

Who stays here?

What guests think

Property policies

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FAQs about Extended Stay America Suites - Billings - West End

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