Is parking available at the property?

Free self-parking is available on-site. Limited parking is also provided.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 50.00 per accommodation, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The property is located steps from Reef Indoor Water Park and a 3-minute drive from Advanced Care Hospital of Montana. It is 1.3 miles from ZooMontana and 1.4 miles from Geyser Park.

Does the property have a swimming pool?

Yes, there is an indoor pool available for guests. Pool access is available from 8:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Big Horn Resort in Billings

Average nightly price at Big Horn Resort, an Ascend Collection Hotel by month, last 12 months (USD)
Month	Average price
January	US$95
February	US$97
March	US$107
April	US$109
May	US$120
June	US$123
July	US$122
August	US$133
September	US$106
October	US$113
November	US$108
December	US$100

What guests think

Big Horn Resort, an Ascend Collection Hotel, draws families with its attached Reef water park, while reviews highlight friendly staff, variable cleanliness, dated and refurbished rooms side by side, inconsistent breakfast, and pricing that doesn’t match expectations.

Access to the water park typically costs extra, hours can be limited or unpredictable, and closures occur. Rooms range from newly updated spaces with hard floors to dated units with worn beds, thin walls, and occasional malfunctioning TVs or HVAC. The location is convenient to the interstate, ZooMontana, and nearby dining. Expect a family-focused stay with tradeoffs in noise and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The Reef water park is a major draw but usually requires an extra fee, with limited or unpredictable hours and occasional closures. Pool and hot tub conditions vary, the arcade and small casino are noted, parking is convenient, and renovations can add noise or dust.

Related guest reviews

8

Harmony

28 Aug 2023

·

Stayed 1 night

Nice hotel, comfy beds. Water park opens after check out time. We have stayed a couple times and water park did not open at all-call ahead to double check

10

Amber

6 Jul 2025

·

Stayed 1 night

This was a wonderful visit. Nice little area and easy to get to. However it says amenities included is pool but you have to pay for it. It's actually water park which is nice. I just wish I knew beforehand.

8

Destiny

12 Oct 2025

·

Stayed 2 nights

Overall ok for a family trip. Some of the downsides: loudness in the hallways and paper thin walls, cleanliness could be better - old drips visible on bathroom walls and showerhead was downright gross, I was afraid the shower handle was going to fall off in my hand. Plus sides: hotel guest discount to the waterpark, excellent breakfast options and service, and every staff member encountered was wonderful. Ample parking, overall fairly safe - but there was what appeared to be a homeless man living in his car in the waterpark parking lot, which is crazy that hasn’t been addressed. We stayed a Thursday and Friday night. Definitely busier on the Friday, but reasonable crowds to deal with in the waterpark.

10

Aaron

9 Sept 2025

·

Stayed 2 nights

Very nice room, and hotel guest access to the pool and hot tub in the water park!

8

georgette

17 Jul 2025

·

Stayed 1 night

We liked the water park and pool and it was convenient being we were traveling with our 12 year old grandson. It was advertised that they had a game room but that was not available due to renovations. The breakfast was pretty cold but it was fine for hotel breakfast.

6

Karley

5 May 2025

·

Stayed 2 nights

Hotel needs some updating for the price of rooms, also paying for the water park when you are a hotel guest seems crazy. That is the whole reason we stayed there but you still had to pay. Casino is small and only a few updated machines.

8

Bradley

1 Jun 2023

·

Stayed 2 nights

Overall pretty nice place to stay. Didn’t like the fact I had to pay extra as a guest to use the water park. That should be included in the price

6

Dawn

11 Jan 2025

·

Stayed 1 night

The water park has very limited hours in the winter like 10am to 5pm. There are slot machines on the property. You do get a discount for the waterpark ($12). There is a playground, 2 slides and a small wave pool.Rooms were decent. But they didn't have enough towels for us. The breakfast was hot-french toast sticks and a patty with egg, potoato and cheese in it. It had the usual cereal,yogurt, coffee and juice. .

8

Kayla

7 Nov 2025

·

Stayed 2 nights

The breakfast could have been better and the pool should be included not extra. The cove was fun but be careful games cost between 6 to 15 tickets a peice and 40 points is $20.

8

Christine

11 May 2025

·

Stayed 1 night

Actually a nice place, just undergoing construction, which makes it a little dirtier and noisier than I think it would normally be. Plus the water park is closed down too, which we didnt know about when booking online. Fortunately they did have a small pool and hottub open....but they werent super clean (from construction likely) and they was some kind of machine running making a horrible loud noise, so we did use the hottub, but not for very long, because of it. We would stay again, but call first to see if construction is over and water park is open. I think then, it will be a very nice place. Staff was very friendly.

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Cleanliness

Cleanliness is inconsistent: multiple reports of dirty rooms, stained or hair-covered linens, unclean bathrooms, odors, and dust, contrasted by some stays noting clean rooms. Towels and housekeeping supply gaps were also mentioned.

Related guest reviews

4

Mike

2 Apr 2023

·

Stayed 3 nights

The rooms were dirty, stained sheets, dirt on the floor, stains on the walls, the heater would rattle periodically, the bathroom had stains on the wall and smelled of mold, the shower curtain had stains on it. A very unpleasant experience, I will never stay there again.

2

Madisen

26 Aug 2024

·

Stayed 1 night

The first room I checked into had poop on the bathroom counter. They moved us to a different room. We got our baby to sleep and pulled back the sheets to crawl in bed and the sheets had red stains on them. Someone’s hair was all over the shower and the towels were previously used. Clearly neither room we were offered had been cleaned.

2

Riley

26 Jul 2025

·

Stayed 1 night

Our tv didn’t work , hair in bathtub , slow draining tub, broken sink.

2

Leah

1 Sept 2025

·

Stayed 2 nights

This hotel is in dire need of upgrades. The air conditioner in our room was incredibly noisy and the room itself wasn’t very clean- dirty towel from previous guests behind furniture, greasy hand marks all over the doors, walls that you can tell haven’t been cleaned, a broken window held together with tape, and the hotel itself is just old. There was next to nothing for breakfast choices and the price of the rooms doesn’t include use of the Reef. I had to visit the front desk three different times because the keys to our room wouldn’t work. We stay in Billings frequently, but we won’t ever be staying here again.

4

Allen

25 Jul 2025

·

Stayed 1 night

Floors were dirty. Shower and sink drains were plugged wouldn’t drain water

2

David

2 Jul 2025

·

Stayed 1 night

The halls on the second on floor smelled like urine. There was yellow spot on the bedding; it was unclear whether it was urine or seminal fluid. This place was disgusting.

6

Amanda

12 Nov 2023

·

Stayed 1 night

My room was okay but the other rooms in my party had dirty sheets and the lamps in one room had open cords so someone could have gotten hurt

2

Madisen

26 Aug 2024

·

Stayed 1 night

The first room I checked into had something that looked like feces on the bathroom counter. They moved us to a different room. We got our baby to sleep and pulled back the sheets to crawl in bed and the sheets had red stains on them. Someone’s hair was all over the shower and the towels were previously used. Clearly neither room we were offered had been cleaned.

10

Betty

16 Nov 2025

·

Stayed 2 nights

Clean room.

6

Kara

3 Nov 2025

·

Stayed 1 night

Our room was very dirty! No one swept the floors and there was trash in random places. There was black hair in the “clean” bed. Hit and miss with hotel staff being courteous and professional. However, this is a great place for kids. I would go back again and see if my experience is different.

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Rooms

Rooms feel worn in many areas, with thin walls and frequent noise from halls and upper floors; beds are often reported as hard or sagging. Some renovated rooms with laminate floors feel modern and spacious, but occasional issues with TVs, keys, A/C, and Wi‑Fi occur.

Related guest reviews

6

Nickey

15 Jan 2025

·

Stayed 1 night

Most uncomfortable bed.

10

Tonja

8 Jan 2025

·

Stayed 1 night

Toilet would not flush but rooms are big and comfortable.

4

Andrea

17 Mar 2025

·

Stayed 2 nights

The walls are paper thin, sounds like elephants walking above you. Can hear tvs on both side along with whatever conversatIons people are having in connecting rooms. Dingy and needs a little help

4

Abriana

23 Jul 2025

·

Stayed 2 nights

We stayed here during the Big Sky State Games, but unfortunately, I don’t plan on returning. The Wi-Fi was very unreliable, and when I asked if my son could connect his PS5, the response from the front desk staff was unnecessarily rude—it could’ve been handled with more professionalism. The room felt smaller than I remembered from a few years ago. There was only one TV for a two-bed room, no couch—just a single oversized chair—which made the space feel limited and less comfortable. It’s clear the hotel has made some changes since my last stay, but personally, I don’t care for them. While you do receive a discount for the water park, you still have to pay to use it. I recall when wristbands were included with your stay, so this was a letdown. Overall, I don’t feel the experience matches the price, and I won’t be staying here again.

4

stephanie

25 Oct 2025

·

Stayed 1 night

Upon check in was put in a room that was falling apart. Found bug in room. Came down and asked if we could switch rooms as the room they first put us in was right next to elevator and teenagers were loud a d running all night. Got switched to a better room on first floor. However i dont find the bed comfortable at all.. its too too firm and i am used to a pillow top bed. I would have preferred a rug instead of hardwood flooring. Walls are super thin can hear eveything. Gap at door entrance is huge so light is coming in. I switched rooms because i didn't want to get blame for the broken things and have them charge me for it

6

Kristen

8 Aug 2024

·

Stayed 2 nights

Property needs updating. No charging outlets for phones, microwave had turn style timer, key cards had to be changed a couple of times, elevator made strange noises.

4

Samantha

27 Jul 2023

·

Stayed 1 night

I used to love the Big Horn and was so disappointed that the room I stayed in was so run down. You could see the mattress through the sheets and the towels felt like old dish towels that lost their fluff. The curtains did not close right and it could use a good cleaning. However, the deal staff were super friendly and breakfast smelled good though I did mot eat. For the price, this property needs some serious work!

6

Mary Jo

21 Sept 2023

·

Stayed 1 night

Needs updating

10

Jessica

30 Jul 2025

·

Stayed 1 night

Room was newly renovated, very good for the price. Disappointed i had to pay extra for the watermark, but was a great time. Room was clean, but hallway was very loud in the morning and breakfast was only till 9am. So, if your an early riser no issues there. Overall good experience, would stay here again. Thanks!

4

Kim

5 May 2025

·

Stayed 2 nights

For 291.00 a night the rooms were extremely noisy and not very nice at all.

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Service

Many guests praise friendly, accommodating staff, but service can be hit or miss with occasional rudeness, slow maintenance response, and check‑in or key issues.

Related guest reviews

10

Jason

1 May 2024

·

Stayed 1 night

The staff was so helpful and accommodating!!! I loved the pools and water activities at The Reef! Overall a wonderful experience!

10

Angelica

17 Feb 2024

·

Stayed 1 night

I absolutely loved the staff and the guy that was checking me in was extremely friendly. Extremely knowledgeable about his hotel and the things that happen in it. He was very prompt and he knew exactly the right details to tell me. I definitely have never had better customer service than I did with this check-in. I appreciate a good, easy fast checking like that to the point. All the details 😁

2

Nicholas

27 May 2025

·

Stayed 1 night

Staff was short when we asked questions. If you want the pool don't go here. The pool is part of the water park attached to the hotel and there is an added fee during park hours. The pool has no reliable schedule outside park hours. Overpriced and poor care. I can excuse some renovation but rudeness is not okay.

4

Abriana

23 Jul 2025

·

Stayed 2 nights

We stayed here during the Big Sky State Games, but unfortunately, I don’t plan on returning. The Wi-Fi was very unreliable, and when I asked if my son could connect his PS5, the response from the front desk staff was unnecessarily rude—it could’ve been handled with more professionalism. The room felt smaller than I remembered from a few years ago. There was only one TV for a two-bed room, no couch—just a single oversized chair—which made the space feel limited and less comfortable. It’s clear the hotel has made some changes since my last stay, but personally, I don’t care for them. While you do receive a discount for the water park, you still have to pay to use it. I recall when wristbands were included with your stay, so this was a letdown. Overall, I don’t feel the experience matches the price, and I won’t be staying here again.

2

Kimberlee

29 Apr 2025

·

Stayed 1 night

The room was not ready when I arrived at 4:45. I had to wait approximately 30 minutes for the room to be cleaned even though check-in started at 3 PM. Additionally, the room cost $250 and was definitely not worth that amount. I would say it was comparable to a $125 room.

10

James

13 Jul 2025

·

Stayed 4 nights

Great staff

4

DeeDee

9 May 2024

·

Stayed 1 night

Worst check in ever. Arrived at 11pm to locked lobby doors , had to bang the door to get the receptionist to unlock from behind the counter. When I walked in she asked what can I do for you ? For Pete sake ! Took her almost a half hour to get me checked in , to many mundane questions that need not be asked . Went back outside to get my luggage, yep doors were locked again and I had to bang on them again to get her to open them . Stupid !

6

Byron

31 Dec 2023

·

Stayed 2 nights

We were put in a room close to the loby, it was very loud at all hours. Tried to get breakfast several times but it was empty each time. When asked for 2 extra towels as there was only 2 in the room, they asked if we were staying another night before giving them to us.

10

Lissa

14 Oct 2025

·

Stayed 1 night

Clean room. Very friendly staff

10

Jalene

11 Dec 2024

·

Stayed 1 night

The front desk dude was super nice and loved his job he had long hair I cnet remember his name but amazing customer derives skills are hard to come by very compassionate thank you!

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Location

Convenient location near the interstate, ZooMontana, and dining/shopping with easy access; several guests also found it quiet.

Related guest reviews

10

Katie

12 Nov 2023

·

Stayed 1 night

Tucked back out of the busy part of the area. The room was clean and comfortable and the staff very friendly!

10

Zachary

4 Sept 2025

·

Stayed 2 nights

Super friendly staff, met our needs and expectations. Hotel location is great. Close to food and stores. Super relaxing pool and hottub area with an arcade

10

Keli

3 Jan 2025

·

Stayed 1 night

Close to the interstate and dining.

10

Tanya

17 Dec 2024

·

Stayed 1 night

Location is great and pool for the kids and restaurants in walking distance.

10

Suzanne

27 Dec 2024

·

Stayed 3 nights

Loved how quiet it was and easy to get to from the interstate.

10

Keli

3 Feb 2025

·

Stayed 1 night

It’s a great and quiet hotel. A great water park and right off the interstate.

8

Andrew

1 Jun 2025

·

Stayed 1 night

Rib and chop is right next door, #1 reason I chose this hotel.

10

Laura

27 Jun 2024

·

Stayed 1 night

Easy access to freeway. Excellent restaurant close by.

8

Rebecca

14 Jul 2025

·

Stayed 1 night

The lobby had a Topographic map of the state and the excellent artwork in the room was not standard boring. The Staff was so polite! We were well taken care of here. The price was very reasonable and the view...oh, the view!

10

Erik

14 Oct 2024

·

Stayed 1 night

The hotel is connected to a great indoor water park, maybe the best I've see. It's very close to Zoo Montana. There's even a cool looking arcade, though we ran out of time to check it out. The breakfast is pretty good and it serves until 10. There's also a nice yard area in the back. So that's a lot to like. Nothing else about the hotel really blew me away, but I wasn't looking for that. As far as a family experience with a young child goes, it was everything I wanted and nothing I didn't. Will likely be back.

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Dining

Breakfast feedback is inconsistent: some found it good or varied, while others reported minimal selection, items not restocked, limited hours, or food served cold. On busy days, staffing and replenishment struggled.

Related guest reviews

2

Ken

12 Dec 2022

·

Stayed 1 night

Noise from room above. Had to finally call desk at 11 pm and she called the room upstairs. Need a hot breakfast during the week, not just for weekend guest. This property has gone downhill since we last stayed here.

8

Stephanie

21 Sept 2024

·

Stayed 1 night

I felt that the room was pretty run down for the price. The mattress was comfortable though and the room was nice and quiet. The staff was great, very friendly and helpful. The breakfast room was large and busy with only one girl to prepare the food, restock the food and restock the coffee. It left her running around trying to keep up and the breakfast area in a constant state of needing refreshing. Between the room, the water park and concession snack we spent about $350 for the one night and time at the water park.

8

Destiny

12 Oct 2025

·

Stayed 2 nights

Overall ok for a family trip. Some of the downsides: loudness in the hallways and paper thin walls, cleanliness could be better - old drips visible on bathroom walls and showerhead was downright gross, I was afraid the shower handle was going to fall off in my hand. Plus sides: hotel guest discount to the waterpark, excellent breakfast options and service, and every staff member encountered was wonderful. Ample parking, overall fairly safe - but there was what appeared to be a homeless man living in his car in the waterpark parking lot, which is crazy that hasn’t been addressed. We stayed a Thursday and Friday night. Definitely busier on the Friday, but reasonable crowds to deal with in the waterpark.

6

Cheryl

31 Dec 2025

·

Stayed 3 nights

The breakfast menu was very minimal in comparison to other hotels of the same status. No staff to wipe tables in between patrons. Just a little surprised.

10

Brenda

23 Oct 2023

·

Stayed 2 nights

We enjoyed our two night stay. The staff was amazing! Breakfast was typical buffet food but it was hot and yummy. Only complaint was it was a little noisy due to kids at the water park. Even that wasn’t overly annoying. Price was lower than others.

10

Craig

17 Jul 2025

·

Stayed 1 night

Nice breakfast, easy access....though could stand to have summer breakfast hours extend past 9:00 AM sharp

8

Kurt

11 Mar 2025

·

Stayed 1 night

Good clean facilities. Breakfast was good. Some hot foods could have been hotter. We were eating at 7 so its not like the food had been sitting along time.

6

Byron

31 Dec 2023

·

Stayed 2 nights

We were put in a room close to the loby, it was very loud at all hours. Tried to get breakfast several times but it was empty each time. When asked for 2 extra towels as there was only 2 in the room, they asked if we were staying another night before giving them to us.

6

Dawn

11 Jan 2025

·

Stayed 1 night

The water park has very limited hours in the winter like 10am to 5pm. There are slot machines on the property. You do get a discount for the waterpark ($12). There is a playground, 2 slides and a small wave pool.Rooms were decent. But they didn't have enough towels for us. The breakfast was hot-french toast sticks and a patty with egg, potoato and cheese in it. It had the usual cereal,yogurt, coffee and juice. .

8

Forrest

1 Aug 2025

·

Stayed 3 nights

Bed was comfortable. They changed up the breakfast items slightly every day. That was nice. Pool was awesome!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $89	3 $81	4 $81	5 $81	6 $118	7 $118
8 $81	9 $89	10 $102	11 $102	12 $102	13 $136	14 $136
15 $93	16 $102	17 $102	18 $101	19 $102	20 $136	21 $136
22 $94	23 $89	24 $89	25 $89	26 $97	27 $138	28 $138
29 $89	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
		1 $94	2 $89	3 $97	4 $130	5 $130
6 $89	7 $89	8 $89	9 $89	10 $89	11 $130	12 $130
13 $89	14 $97	15 $97	16 $97	17 $97	18 $138	19 $138
20 $89	21 $97	22 $97	23 $97	24 $97	25 $105	26 $138
27 $105	28 $105	29 $105	30 $105	31 $121

Big Horn Resort, an Ascend Collection Hotel

Prices for Big Horn Resort, an Ascend Collection Hotel

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Room, 2 Double Beds, Accessible

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Guest reviews of Big Horn Resort, an Ascend Collection Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Big Horn Resort, an Ascend Collection Hotel

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