Name: avid hotels Billings West by IHG
Address: 3350 Ember Lane, Billings, Montana, United States of America, Billings, Montana, US
Price range: US$100–US$176 per night
Rating: 9.47

What guests think

At avid hotels Billings West by IHG, travellers repeatedly praise very clean, modern spaces, comfortable beds, and friendly staff, with a convenient west-side location near the interstate and restaurants, though some report thin walls and compact rooms affecting sleep.

Breakfast feedback ranges from great selection and 24/7 lobby coffee to complaints about limited variety or items running out. Guests appreciate the pool and hot tub, well lit parking, and pet friendly policy, with occasional minor maintenance issues noted. Some guests experienced billing problems or unhelpful interactions. Best for short stays or road trip stopovers where convenience matters more than quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Newer property with a decent pool and hot tub and well lit parking. Pet friendly policy is noted, with occasional minor maintenance issues.

Related guest reviews

10

Nataliya

29 Jul 2025

·

Stayed 1 night

Really nice hotel that looks super new and is very clean. The breakfast and the pool were both awesome. Staff was nice. Highly recommened staying here!

10

Jaymey

26 Apr 2024

·

Stayed 1 night

Extremely clean hotel. Easy check in. Great service. Easy grab breakfast on the way out. Nice pool and hot tub. Much cleaner than other hotels I've stayed at with this price.

8

Kari Sue

9 Jan 2024

·

Stayed 1 night

New hotel with friendly staff. Well-lit parking lot. Over-eager housekeeping staff. Not a great breakfast. Good for a night or two but wouldn't want to stay much longer.

10

Krystina

6 Oct 2025

·

Stayed 1 night

Rooms were spacious, clean and provided all necessities! The pool & hot tub were perfect in size! Hotel is in close proximity to a lot of stores & restaurants! Would definitely stay here again! Thanks avid!

10

Doris

25 Sept 2025

·

Stayed 1 night

Great new hotel in Billings. Still very clean and staff seems motivated to keep it like that. Decent pool although hot tub controls not working.

8

Melissa

18 Aug 2024

·

Stayed 2 nights

This was the first time staying in an Avid. Our room was very clean. The work out room was clean and the equipment was in good condition. The pool and hot tub were clean and well maintained. Staff was nice. Would definitely stay here again.

10

Stacy

5 Aug 2025

·

Stayed 1 night

Clean, quiet hotel. Not sure how old the property is, but it seems like new to me. Bed was comfortable and the room was decent size. We didn’t hear a thing in our room. Staff were friendly and helpful. They have a pretty good spread for breakfast. We have 2 small dogs, so I’m glad they accept pets. There is a $50 charge. They had poop bags and a doggy dumpster available. There’s nice grass all around the property. I didn’t see any dog poop anywhere and we walked all over several times during our stay. There are restaurants right next to the hotel - walk across the parking lot. It’s actually not a far drive to shopping and restaurants. We'd definitely stay there again.

10

Katy

16 Oct 2025

·

Stayed 1 night

First off, through no fault of the amazing staff the rooms here are in no way sound proof! You could hear conversatioms through the walls, and the people upstairs walking and rolling in the office chair. It is defintley pet friendly and you can hear pets in other rooms. Our pet was very comfortable. The staff went above and beyond for us in every aspect of our stay. They stored our frozen foods in the freezer because we didnt expect not to have one. They also gave us earplugs for the noise. Breakfast was delicious, and the whole property was very clean. Not sure we would stay again as the rooms are small for a large family but I'd want to go visit and remind all of their staff of how amazing they all are!

10

Mary Jeter

4 Jul 2025

·

Stayed 1 night

Nice property. Parking lot well lit. Staff VERT nice. Great value.

10

Natalie

17 Apr 2025

·

Stayed 1 night

Very efficient Hotel. Super clean in a newer part of Billings surrounded by other hotels. Includes a pool and complimentary breakfast. Rooms are spacious and clean

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Cleanliness

Reviews consistently describe very clean rooms and public areas across the property, which feels new. Isolated lapses are mentioned but not common.

Related guest reviews

6

Benjamin

12 Oct 2025

·

Stayed 1 night

Sheets were stained and one of the beds had hair on it. Luckily there were two beds

10

Corrine

3 Jan 2026

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Stayed 1 night

Very clean, great breakfast

10

Jennifer

28 Sept 2025

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Stayed 1 night

Everything was very clean! The staff were very friendly too!

10

Daniel

5 Dec 2025

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Stayed 1 night

Very clean everywhere. Nice mattress and pillows. Window shades that made the room dark and stayed put instead of being blown around by the heater fan.

10

William

29 Jul 2024

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Stayed 1 night

Very clean and tidy hotel.

10

Peter

15 Oct 2025

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Stayed 1 night

It was new, contemporary and clean. It was a good value for the money.

2

Rebecca

3 Jan 2024

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Stayed 1 night

The hotel was not ready to be open. The tvs didn't work, ice machine didn't work, room was not cleaned (beds unmade and obviously slept in; dirty towels on floor; and poop left in the toilet). Thankfully front desk was understanding and gave a refund so we could find another hotel for the night.

10

Karen

4 Aug 2025

·

Stayed 1 night

Clean, nice shower, hot breakfast, friendly staff, easy access to Interstate and bar/restaurant across the street. Less than two years old.

10

Katie

16 Oct 2025

·

Stayed 1 night

The rooms are very clean and well-thought out. The breakfast was decent, but similar to most hotels. The location was great and staff was friendly.

10

Paula

14 Sept 2025

·

Stayed 1 night

Beautiful new clean hotel. Highly recommend!

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Rooms

Beds and pillows earn strong praise, and rooms are modern and functional. Recurring drawbacks include thin walls and footstep noise from above, and several guests found the rooms compact.

Related guest reviews

8

Rachel

5 Oct 2025

·

Stayed 2 nights

The front desk staff was very helpful and friendly. When you walk the atmosphere is modern, cozy, and cute. By far the cleanest hotel I’ve ever stayed at and the simplicity of the rooms was great. My only complaint was how thin the walls are. We could hear any movement that occurred in the rooms next to and especially above us.

8

Eric

1 Aug 2025

·

Stayed 1 night

The room was small and the amenities were limited but overall a clean safe place to stay

10

Lavinia

5 Aug 2025

·

Stayed 1 night

Our favorite Hotel to stay at. I love the comfortable bed, clean, nice shower, and a big TV.

4

AMY

15 Dec 2024

·

Stayed 2 nights

The room was very clean! It was so loud we could hear every toilet flush and people walking, dogs barking, and howling. Didn't get much sleep 😢

6

Troy

4 Oct 2025

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Stayed 1 night

Nice hotel. Clean. Walls are thin. Could hear person in next room going to the bathroom. Heard leople above us walking around until almost midnight and again by 6 am. Didnt get much sleep.

10

Daniel

5 Dec 2025

·

Stayed 1 night

Very clean everywhere. Nice mattress and pillows. Window shades that made the room dark and stayed put instead of being blown around by the heater fan.

10

Joel

7 Aug 2025

·

Stayed 1 night

Confortable beds and pillows. Smaller sized rooms

10

Katy

16 Oct 2025

·

Stayed 1 night

First off, through no fault of the amazing staff the rooms here are in no way sound proof! You could hear conversatioms through the walls, and the people upstairs walking and rolling in the office chair. It is defintley pet friendly and you can hear pets in other rooms. Our pet was very comfortable. The staff went above and beyond for us in every aspect of our stay. They stored our frozen foods in the freezer because we didnt expect not to have one. They also gave us earplugs for the noise. Breakfast was delicious, and the whole property was very clean. Not sure we would stay again as the rooms are small for a large family but I'd want to go visit and remind all of their staff of how amazing they all are!

10

KATHERINE

8 Sept 2025

·

Stayed 1 night

Super clean, quiet and fresh hotel! The staff greeted us and were always friendly. The standard king room wasn’t very large for two people, but the restroom was a perfect size. The bed and pillows were very comfortable. The breakfast was great and they had an easy set up! This hotel was perfect for a road trip night stay.

10

Teresa

22 Mar 2025

·

Stayed 1 night

My only issue: I was on the third floor and anytime the ac/heat was on there was a mechanical rolling/drumming sound which made it difficult to sleep.

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Service

Staff are frequently described as friendly, helpful, and efficient. A few reviews report billing issues or unhelpful interactions.

Related guest reviews

10

JACQUELYNN

13 Aug 2024

·

Stayed 1 night

Every thing was great. Although the night crew on check were very rude and not willing to explain anything on the booking with the (3rd party) as they said and Charged me for a night that they had the money for already, but didn’t look into I had to text Expedia for them to fix the situation.

10

Chad

20 Sept 2025

·

Stayed 1 night

The check in staff was excellent!

10

Cheri

7 Jul 2024

·

Stayed 3 nights

The staff went above and beyond in a very difficult situation. They have a fan for life. Im grateful for their assistance as well as their service.

2

Samantha

29 Aug 2025

·

Stayed 1 night

Avid has been my go-to hotel since it opened. I booked and paid for my room online, but when I checked in, I was charged a second full room rate instead of just the card hold for incidentals. I didn’t notice until the next day. When I brought it up to the front desk, I was told the manager would call me Monday. By Wednesday, I still hadn’t heard back, so I called and asked to speak directly with the manager. I was given the runaround multiple times before finally reaching Sydney (manager), who blamed the issue on a “new system.” This excuse was not accurate, as the same thing happened to me four months ago. On top of that, the included breakfast was very disappointing. It’s advertised until 10am, but when I went down at 9:35, everything was picked over. When I asked about it, the staff member was rude and simply told me, “You should have come down earlier,” without offering any alternative or accommodation. Between the double charge, unhelpful staff, and poor service at breakfast, this was a very frustrating stay. I would not recommend this hotel.

10

Gianina

16 Jul 2024

·

Stayed 1 night

Staff was incredibly helpful and friendly. Encountered five different staff members in the matter of one stay and was amazingly surprised how each one of them was so courteous and helpful and all smiles. Very unique and much appreciated.

8

Bruce

27 May 2024

·

Stayed 1 night

There was no room ready for us even though we arrived at 8 pm. The desk clerk said we would have to come back later. Luckily a maod that was just leaving said she would get a room ready. The desk clerk did not seem to care.

10

Jennifer

28 Sept 2025

·

Stayed 1 night

Everything was very clean! The staff were very friendly too!

10

Rickie

21 Oct 2025

·

Stayed 1 night

The staff, breakfast and accommodations are excellent

10

Kristine

15 Jul 2025

·

Stayed 1 night

We had to change rooms because of small screaming kids in room directly above us. The woman behind the desk could not have been nicer and we were set up in 5 min flat. Great customer service! Her name was Emily-5 Star!

6

Natalie

15 Apr 2024

·

Stayed 2 nights

Nice hotel in Billings that is pretty recently built. I would give it a higher rating but I had a billing issue with them that they took too long to resolve. Nice breakfast and very Central

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Location

Convenient west end location near the interstate with restaurants within walking distance, and handy for shopping and attractions.

Related guest reviews

10

Justin

10 Aug 2025

·

Stayed 1 night

great atmosphere, location is perfect for traveling next to the montana chop house for dinner and drinks

10

Melanie

2 Aug 2025

·

Stayed 1 night

Great hotel, close to the interstate. Hotel is clean and the rooms are clean and simple. Big TV in the room and mini fridge. No coffee maker in room, but fresh coffee, tea and water in lobby at all times which is nice. Breakfast was good and good variety. We just caught the tail end, so missed the scrambled eggs. Only compliant would be that it would have been helpful if the staff gave us a tutorial on the facilities (ie: ice is only in lobby, coffee available 24/7, breakfast schedule). Two restaurants within walking distance and a gas station and not much else. Overall, I would stay here again. It was a great price compared to the hotels in Billings, including the ones right next door.

10

Sean

10 Aug 2025

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Stayed 1 night

Great hotel with a great location. Clean, well lit with a friendly staff.

10

margaret

22 Aug 2025

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Stayed 1 night

I liked the location of the hotel right off the interstate, made it super convenient. Also, the restaurants nearby was within walking distance.

10

James

23 Jul 2025

·

Stayed 7 nights

Great location

10

Jimmy

8 Sept 2025

·

Stayed 1 night

Super clean and easy access to roads, parking and entry into building

10

Fred

18 Apr 2025

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Stayed 1 night

We have stayed here twice recently. It’s a new hotel on the far west end. It’s very nice - grab and go type Breakfast which suits us well - fresh fruit, bagels, muffin, cereal - simple but good. They also have good coffee. That’s rare for a hotel! Last trip we had kids and the enjoyed the pool.

10

Wes

4 Mar 2025

·

Stayed 1 night

It was close to the places I needed to be in Billings

10

Thomas C

20 Mar 2025

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Stayed 1 night

I like the ambience and the location (across the stroad from Cosatco).

10

Megan

3 Jul 2025

·

Stayed 1 night

Love the location! Close to the mall, water park and zoo! Plenty to go around the property with the pool as well! Loved our stay

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Dining

Many guests enjoyed the hot breakfast and 24/7 lobby coffee. Others found the spread basic or noted items running out, so experiences vary.

Related guest reviews

10

Kelsey

11 Aug 2025

·

Stayed 4 nights

Great stay this round. Very quiet. Only wish the breakfast had a little more variety.

10

Melanie

2 Aug 2025

·

Stayed 1 night

Great hotel, close to the interstate. Hotel is clean and the rooms are clean and simple. Big TV in the room and mini fridge. No coffee maker in room, but fresh coffee, tea and water in lobby at all times which is nice. Breakfast was good and good variety. We just caught the tail end, so missed the scrambled eggs. Only compliant would be that it would have been helpful if the staff gave us a tutorial on the facilities (ie: ice is only in lobby, coffee available 24/7, breakfast schedule). Two restaurants within walking distance and a gas station and not much else. Overall, I would stay here again. It was a great price compared to the hotels in Billings, including the ones right next door.

10

Corrine

3 Jan 2026

·

Stayed 1 night

Very clean, great breakfast

8

Denise

16 Jul 2025

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Stayed 1 night

Front desk staff was great but other staff was less than friendly. The elevator floor was dirty the whole time we were there with muddy footprints. Some hot Breakfast food ran out before 7:30am and we were told that there wouldn’t be another shipment for a few days. Poor planning and ordering for a summer vacation season

8

tracy

19 May 2025

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Stayed 1 night

Evening was clean and nice. The breakfast wasn’t much.

10

Kelly

22 Jun 2025

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Stayed 1 night

The lady working the breakfast was very efficient and the place was kept clean

10

Ruth

5 Aug 2025

·

Stayed 2 nights

During my extensive travels, I have had the pleasure of staying at several exceptional hotels, but none have surpassed this one in cleanliness . The hotel consistently met and exceeded its standards of cleanliness, both within the rooms and throughout the entire establishment. The rooms were creatively updated and provided exceptional comfort. The hotel’s prime location is noteworthy, as it is conveniently situated near a plethora of excellent restaurants and conveniently close to the highway. Additionally, I have never encountered a hotel that offers a freshly brewed cup of coffee anytime you want along with other warm drinks.

10

Rickie

21 Oct 2025

·

Stayed 1 night

The staff, breakfast and accommodations are excellent

10

Mindy

14 Jul 2025

·

Stayed 1 night

Ryan who checked us in was so nice and very helpful. The rooms are nice, the bed is so comfortable. The breakfast was lacking, but that was our only complaint. I loved this hotel.

10

Katie

16 Oct 2025

·

Stayed 1 night

The rooms are very clean and well-thought out. The breakfast was decent, but similar to most hotels. The location was great and staff was friendly.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$110
February	US$118
March	US$114
April	US$118
May	US$143
June	US$145
July	US$144
August	US$153
September	US$144
October	US$132
November	US$125
December	US$116

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $176	18 $145	19 $139
20 $133	21 $136	22 $140	23 $128	24 $137	25 $134	26 $126
27 $121	28 $127	29 $130	30 $137

Su	Mo	Tu	We	Th	Fr	Sa
				1 $126	2 $127	3 $120
4 $116	5 $113	6 $130	7 $123	8 $127	9 $130	10 $124
11 $117	12 $121	13 $120	14 $120	15 $118	16 $120	17 $113
18 $107	19 $103	20 $104	21 $104	22 $105	23 $120	24 $112
25 $105	26 $100	27 $103	28 $106	29 $104	30 $111	31 $108

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Communications)

Guest reviews

Superb

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about avid hotels Billings West by IHG

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Prices for upcoming dates