Name: Best Western Premier Helena Great Northern Hotel
Address: 835 Great Northern Boulevard, Helena, Montana, United States of America, Helena, Montana, US
Price range: US$171–US$420 per night
Rating: 9.33

What guests think

Travellers describe Best Western Premier Helena Great Northern Hotel as a friendly, well-kept base in a walkable downtown location, praising welcoming staff, comfortable rooms, and easy access to restaurants, parks, and family attractions like the carousel and museum.

Breakfast and the attached steakhouse and bar receive frequent compliments, with some guests also noting room service. Recurring drawbacks include limited or distant parking, noise for rooms near the pool or on lower levels, and occasional housekeeping or maintenance lapses such as mildew smells, an uncleaned room, or older televisions. Overall, expect a convenient, well-managed base for exploring Helena.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

An attached steakhouse/bar is praised; the pool is available but can be noisy for nearby rooms. Parking is mixed, with several noting limited or distant spaces while others found it easy.

Related guest reviews

6

Amanda

11 Jul 2025

·

Stayed 1 night

We had the King suit, it was dark, and our room was next to the pool and ice machine. It was very noisy! Late noise from pool, and ice machine starting at 5am.

10

Jeffery

26 Oct 2025

·

Stayed 1 night

Hotel was very nice. Clean, quiet, great bar next door. Breakfast was good for hotel breakfast. All the staff were very friendly. Great location.

10

DEREK

16 Nov 2024

·

Stayed 1 night

Great place. Parking is something to be desired

10

Tamra

9 Aug 2024

·

Stayed 1 night

Fun hotel with Burlington Northern railway theme. Great location and easy to walk around. Parking was easy and close by especially for a big truck.

8

Chris

23 Sept 2025

·

Stayed 2 nights

The parking so far away from building sucks very minimal parking

10

John

17 Dec 2022

·

Stayed 1 night

Restaurant and Bar at the hotel were fantastic - we checked in after 9 and we’re still able to get a pleasant meal and good drink. More staffing than most non hotel restaurants and they were very good. Meal was delish too.

10

KATIE

27 Oct 2024

·

Stayed 2 nights

Came to Helena for a wedding, so happy with best western as our choice! Our room was nice and beds were very comfortable. Ate at silver star steakhouse it was some of the best food I’ve ever had! I had the shrimp and tenderloin bruschetta and clam chowder HIGHLY RECOMMEND, hotel staff was so friendly! Breakfast was clean and stocked well, had biscuits and gravy fresh fruit and yogurt was delicious, pool area was clean and stocked! Parking was great even though you are smack downtown. Lots of food and shopping to walk too. Overall a wonderful trip!

8

Clara

12 Oct 2025

·

Stayed 2 nights

Excellent location ! The restaurant connected to the hotel was amazing.

4

Samantha

24 Jan 2025

·

Stayed 1 night

We checked in, and when we arrived at our room, it hadn’t been cleaned yet. It was disgusting knowing that we had been sent to a dirty room. We went upstairs to tell the front desk and they said they’d get it clean and let us know when it was ready. We waited in the lobby for about 30 mins without hearing anything. Asked the front desk if the room was ready yet? They replied yes. They never bothered to tell us, even though we were waiting right infront of them. Went to use the pool and it was closed. They said too many people weee in it previously and now it’s closed. Upon leaving the morning of, the fro t desk asked how our stay was. Normally I would t say anything, but I was upset, especially after spending over $200.00 for 1 night. The front desk said “sorry about that” I really think customer service is gone. They just collect their money now and do t truly care about your happiness. We had stayed at this hotel previously and really enjoyed it. It’s too bad this time around was not a good experience.

8

Nancy

12 Aug 2025

·

Stayed 1 night

If you stay in a pool room you can hear the goings on.

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Cleanliness

Most reviews describe clean rooms and public areas. A minority report issues such as an uncleaned room at check-in, mildew odors, or a need for deeper cleaning.

Related guest reviews

6

Bob

25 Jun 2024

·

Stayed 1 night

The bathroom smelled of mildew otherwise average hotel. Pretty expensive for what you get.

6

Julie

17 Oct 2023

·

Stayed 2 nights

Quiet, beds we’re comfortable, staff was very nice, parking was easy and you can walk everywhere. Breakfast wasn’t good, coffee is the worst I’ve had at a hotel, shower curtain smelled like mildew. I travel all the time for work and I would probably stay here again, but let the staff know about a few things and eat breakfast elsewhere.

4

Lauren

22 Jun 2023

·

In need of a deep clean

10

sarah

1 Dec 2025

·

Stayed 2 nights

Super friendly staff, clean rooms, great breakfast bar, dog friendly and probably one of the most comfortable beds I’ve ever slept in! All this plus the location to restaurants, breweries and all that Helena has to offer. We will be back!

10

Piet

27 Dec 2025

·

Stayed 3 nights

Clean room. Quiet building. Excellent breakfast bar. Friendly staff.

10

Wyatt

25 Mar 2025

·

Stayed 1 night

Very clean, professional property.

10

Patricia

1 Jun 2025

·

Stayed 2 nights

The property was clean and the staff were all super friendly.

4

Samantha

24 Jan 2025

·

Stayed 1 night

We checked in, and when we arrived at our room, it hadn’t been cleaned yet. It was disgusting knowing that we had been sent to a dirty room. We went upstairs to tell the front desk and they said they’d get it clean and let us know when it was ready. We waited in the lobby for about 30 mins without hearing anything. Asked the front desk if the room was ready yet? They replied yes. They never bothered to tell us, even though we were waiting right infront of them. Went to use the pool and it was closed. They said too many people weee in it previously and now it’s closed. Upon leaving the morning of, the fro t desk asked how our stay was. Normally I would t say anything, but I was upset, especially after spending over $200.00 for 1 night. The front desk said “sorry about that” I really think customer service is gone. They just collect their money now and do t truly care about your happiness. We had stayed at this hotel previously and really enjoyed it. It’s too bad this time around was not a good experience.

10

Jennifer

2 Jun 2025

·

Stayed 2 nights

Friendly staff, very clean rooms, wonderful breakfast!

6

Holly

17 Sept 2023

·

Stayed 2 nights

Rooms are fine, but the cleaning isn’t up to par…. IE windows (visible kids hand prints) bathroom floor and sink fixtures were dirty.

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Rooms

Rooms are generally comfortable and quiet, with some noted as spacious or with good views. Downsides include noise near the pool or from above, some mattresses lacking firmness, a few dark or basement rooms, and dated TVs.

Related guest reviews

6

Kelly

17 Jun 2024

·

Stayed 2 nights

I didn't love that I paid a premium to be in the basement.

10

Natalie

14 Jun 2025

·

Stayed 2 nights

Clean, comfortable room but just a bit small. Excellent breakfast! Walking distance to some good restaurants.

6

Amanda

11 Jul 2025

·

Stayed 1 night

We had the King suit, it was dark, and our room was next to the pool and ice machine. It was very noisy! Late noise from pool, and ice machine starting at 5am.

10

sarah

1 Dec 2025

·

Stayed 2 nights

Super friendly staff, clean rooms, great breakfast bar, dog friendly and probably one of the most comfortable beds I’ve ever slept in! All this plus the location to restaurants, breweries and all that Helena has to offer. We will be back!

10

John

24 Jul 2025

·

Stayed 2 nights

Staff was extremely courteous throughout my 3 day stay. Rooms were very comfortable, quite, and wifi worked great! Thanks for a great stay.

10

Katherine V

22 Aug 2023

·

Stayed 2 nights

Great place to stay. My only complaint is we were on the lower level and the person(s) about us stomped around at midnight waking us up - it was like an elephant going back and forth above us and we couldn't sleep...

10

Alice

17 Sept 2024

·

Stayed 3 nights

Best breakfast of all the places we stayed on this vacation. Lovely room. Huge bathroom. Good shower. The only thing we didn't like was the lack of firmness in the mattress, but this is a matter of personal preference. My husband and I prefer a very firm mattress. Otherwise, it's a great place to stay and we'll stay there again if we come back to town.

8

Robert

1 Jul 2023

·

Stayed 1 night

Lovely and large room. Clean and well prepared. Parking is a little limited and quite a distance walk from the hotel. TV’s are ancient. Probably 10-15 years old. Dated DirectTV connection. I just used my personal device on Wi-Fi for the evening.

8

DIXIE

16 Sept 2025

·

Stayed 1 night

Beds need replacing not comfy

8

Nancy

12 Aug 2025

·

Stayed 1 night

If you stay in a pool room you can hear the goings on.

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AI-generated summary based on recent guest reviews

Service

Service is a standout theme, with numerous mentions of friendly, helpful, and professional staff across departments. Isolated complaints cite rudeness or slow follow-up.

Related guest reviews

8

Kasey

24 Sept 2024

·

Stayed 1 night

Staff extraordinary. Rooms clean and comfortable. Breakfast and location were ideal.

10

Mary

17 Sept 2025

·

Stayed 1 night

Our family including 100 yr old matriarch and 4 yr old had 3 rooms. Staff was impeccable, helpful and respectful. Rooms and lobby well appointed clean and comfortable bed etc. Overall stay excellent

10

elizabeth

29 May 2024

·

Stayed 1 night

So good we came back! Mo and Matthew at the front desk along with the others that we came in contact with were hands down the friendliest front desk staff I have ever met. This goes for ALL the staff from the kitchen to the room service. I will have no hesitation to stay there again if I'm in the Helena area. Fab, comfy rooms and great breakfast.

10

Alexander

10 Dec 2024

·

Stayed 2 nights

Great property great customer service!

10

Athanasios

1 Dec 2025

·

Stayed 2 nights

Amazing service, such warm pleasant staff.

10

Brenda

17 Jul 2024

·

Stayed 1 night

Great hotel. Service was outstanding.

10

Aaron

15 Jan 2025

·

Stayed 7 nights

Great rooms, friendly and helpful staff

10

Nickolas

20 Feb 2025

·

Stayed 3 nights

The staff is exemplary. Every time I passed the front desk, the staff had a genuinely friendly welcome or well wish. They truly make you feel special.

10

Jennifer

2 Jun 2025

·

Stayed 2 nights

Friendly staff, very clean rooms, wonderful breakfast!

10

jeffrey

19 Aug 2024

·

Stayed 1 night

Front desk staff was incredibly hospitable and helpful

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Location

Central, walkable location near downtown dining, a park, Carroll College, and family attractions like the carousel and museum.

Related guest reviews

10

Anthony

2 Sept 2023

·

Stayed 1 night

Great location by Carroll College

10

Jeffery

26 Oct 2025

·

Stayed 1 night

Hotel was very nice. Clean, quiet, great bar next door. Breakfast was good for hotel breakfast. All the staff were very friendly. Great location.

10

sarah

1 Dec 2025

·

Stayed 2 nights

Super friendly staff, clean rooms, great breakfast bar, dog friendly and probably one of the most comfortable beds I’ve ever slept in! All this plus the location to restaurants, breweries and all that Helena has to offer. We will be back!

10

Robin

2 Jun 2025

·

Stayed 1 night

Excellent location close to the park so you can exercise and close to downtown eateries.

10

Danette

17 Dec 2025

·

Stayed 1 night

Very nice. Convenient location. There is a great park nearby where you can go for a walk.

10

Edwin

18 Jun 2025

·

Stayed 1 night

Great location in a renovated downtown type area. Close to a park with walking trails.

10

Curtis

31 Jul 2023

·

Stayed 1 night

The amenities were top notch and the availability of good restaurants within walking distance was great.

10

Robert E

11 May 2025

·

Stayed 1 night

Incredible hotel and great location right downtown

10

Cathy

25 Dec 2024

·

Stayed 3 nights

Great downtown location and nicely appointed rooms with a historical touch.

10

Melody

14 Jan 2024

·

Stayed 1 night

Fabulous hotel near downtown.

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Dining

Breakfast is widely praised for quality and variety, though a few call it average. The connected steakhouse, nearby eateries, and occasional room service get strong positive feedback.

Related guest reviews

10

Phillip

29 Jun 2025

·

Stayed 1 night

Great hotel, the restaurant next door is really good!

10

Natalie

14 Jun 2025

·

Stayed 2 nights

Clean, comfortable room but just a bit small. Excellent breakfast! Walking distance to some good restaurants.

10

sarah

1 Dec 2025

·

Stayed 2 nights

Super friendly staff, clean rooms, great breakfast bar, dog friendly and probably one of the most comfortable beds I’ve ever slept in! All this plus the location to restaurants, breweries and all that Helena has to offer. We will be back!

10

Piet

27 Dec 2025

·

Stayed 3 nights

Clean room. Quiet building. Excellent breakfast bar. Friendly staff.

10

KATIE

27 Oct 2024

·

Stayed 2 nights

Came to Helena for a wedding, so happy with best western as our choice! Our room was nice and beds were very comfortable. Ate at silver star steakhouse it was some of the best food I’ve ever had! I had the shrimp and tenderloin bruschetta and clam chowder HIGHLY RECOMMEND, hotel staff was so friendly! Breakfast was clean and stocked well, had biscuits and gravy fresh fruit and yogurt was delicious, pool area was clean and stocked! Parking was great even though you are smack downtown. Lots of food and shopping to walk too. Overall a wonderful trip!

8

Clara

12 Oct 2025

·

Stayed 2 nights

Excellent location ! The restaurant connected to the hotel was amazing.

10

Douglas

26 Jun 2025

·

Stayed 1 night

We had a great stay here at this Hotel in Helena. Had a wonderful dinner at their restaurant called “ Ten. “

10

Michael

19 Oct 2024

·

Stayed 2 nights

Good breakfast with real (not powdered) eggs. Much variety, including biscuits and sausage gravy on the weekends, fresh fruit, excellent potatoes, and gluten free bread available.

10

Logan

10 Oct 2024

·

Stayed 1 night

Do the room service! The fish and chips were HUGE and delicious. They seem to take good care of their staff as well. Stayed here several times of the years and the same people are working the desk

10

John

18 Aug 2023

·

Stayed 2 nights

This is a really nice hotel that is well located. The adjoining steakhouse is excellent as is the brewpub that is a short walk away. The room was comfortable. The only negative is the Holiday Inn Express level breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$155
February	US$168
March	US$174
April	US$198
May	US$233
June	US$277
July	US$253
August	US$255
September	US$259
October	US$216
November	US$179
December	US$155

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $420	17 $239	18 $239	19 $239
20 $208	21 $239	22 $242	23 $303	24 $322	25 $239	26 $239
27 $209	28 $226	29 $238	30 $239

Su	Mo	Tu	We	Th	Fr	Sa
				1 $208	2	3 $257
4 $172	5 $224	6 $222	7 $346	8 $323	9 $337	10 $260
11 $208	12 $208	13 $225	14 $225	15 $234	16 $238	17 $220
18 $252	19	20 $252	21 $209	22 $171	23 $172	24 $172
25 $172	26 $209	27 $209	28 $209	29 $209	30 $209	31 $172

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave, Poolside (1St Floor)

Suite, 2 Bedrooms

Suite, 1 King Bed, Refrigerator & Microwave

Guest reviews

Superb

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Premier Helena Great Northern Hotel

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