Best Western Plus Keene Hotel
US$145
/ night
Avg. for November
Prices for Best Western Plus Keene Hotel
Select dates to see prices and availability
US$145
/ night
Avg. for November
Monthly average prices
Nightly prices at Best Western Plus Keene Hotel average US$131 in the cheapest month (March) and US$199 in the most expensive month (October), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$141 |
| February | US$140 |
| March | US$131 |
| April | US$135 |
| May | US$169 |
| June | US$159 |
| July | US$140 |
| August | US$166 |
| September | US$170 |
| October | US$199 |
| November | US$145 |
| December | US$140 |
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Nov · US$145
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D
Most expensive: October (~US$199)
Cheapest: March (~US$131)
About this property
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Amenities
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Business amenities
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Keene? This hotel has 2626 square feet (244 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Dining
At Best Western Plus Keene Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
Rooms
Make yourself at home in one of the 122 individually decorated guestrooms, featuring refrigerators and microwaves. Rooms have private balconies or patios. 43-inch LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Location
Located in Keene, Best Western Plus Keene Hotel is in the suburbs, within a 5-minute drive of Cheshire Children's Museum and Keene State College. This hotel is 1.5 mi (2.4 km) from Central Square and 1.6 mi (2.6 km) from Colonial Theatre.
What's nearby
Ashuelot River(0.7 Miles)
Yale Toumey Forest(1 Miles)
Keene State College(1 Miles)
Cheshire Children's Museum(1.1 Miles)
Redfern Arts Center(1.1 Miles)
Thorne Sagendorph Art Gallery(1.1 Miles)
Historical Society of Cheshire County(1.3 Miles)
Horatio Colony Museum(1.3 Miles)
Thorne-Sagendorph Art Gallery(1.4 Miles)
Historic Main Street(1.5 Miles)
Colonial Theatre(1.5 Miles)
Central Square(1.7 Miles)
CC&H Framing / Pepper Pete's Hot Shop(1.7 Miles)
Cheshire Rail Trail(2.2 Miles)
Alumni Field(2.9 Miles)
The preferred airport for Best Western Plus Keene Hotel is Manchester-Boston Regional Airport (MHT)(74 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Location
401 Winchester Street, Keene, New Hampshire, United States of America
Ashuelot River (0.7 Miles)
Yale Toumey Forest (1 Miles)
Keene State College (1 Miles)
Cheshire Children's Museum (1.1 Miles)
Redfern Arts Center (1.1 Miles)
Thorne Sagendorph Art Gallery (1.1 Miles)
Room options
5
Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Room details
1 Extra-Large Double Bed
Sleeps 2
Balcony or TerraceAir ConditioningWi-Fi (Free)Refrigerator
4
Standard Room, 2 Queen Beds, Refrigerator & Microwave
Room details
2 Large Double Beds
Sleeps 4
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
5
Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave
Room details
2 Large Double Beds
Sleeps 4
Balcony or TerraceAir ConditioningWi-Fi (Free)Refrigerator
5
Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)
Room details
1 Extra-Large Double Bed
Sleeps 3
Balcony or TerraceAir ConditioningWi-Fi (Free)Separate Living Room
Guest reviews of Best Western Plus Keene Hotel
8.2
Very good
Based on 1,003 verified reviews
Who stays here?
Business
17%
Couple
27%
Family
39%
Group
8%
Solo
7%
What guests think
AI-generated summary based on recent guest reviews
Across reviews of Best Western Plus Keene Hotel, travelers frequently praise the friendly staff—especially the breakfast team—and the generous, well-stocked breakfast, while raising recurring concerns about housekeeping consistency, room maintenance, occasional odors, and elements of the property feeling dated.
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What guests think
Across reviews of Best Western Plus Keene Hotel, travelers frequently praise the friendly staff—especially the breakfast team—and the generous, well-stocked breakfast, while raising recurring concerns about housekeeping consistency, room maintenance, occasional odors, and elements of the property feeling dated.
The indoor pool and attached restaurant are convenient, though guests sometimes encounter a chilly or temporarily closed pool, limited gym equipment, or out-of-order machines. Rooms are generally comfortable with basics like fridges and microwaves, but dated decor, noise, and sporadic Wi‑Fi issues appear in several reports. Location is a strong point, with easy access to downtown Keene, highways, and dining, though turning left from the main road can be tricky. A practical choice for value‑minded travelers who can accept some uneven upkeep.
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AI-generated summary based on recent guest reviews
Facilities
Guests appreciate the attached restaurant, indoor pool, pet-friendly rooms, and 24/7 coffee, but several report maintenance gaps and access hassles (chilly or closed pool, limited gym, broken machines, and no elevator to one wing).
Related guest reviews
10
Cindy
21 Aug 2024
·
Stayed 2 nights
Breakfast buffet was perfect with great choices. The pool, for a heated pool, was quite chilly. It would have been nice if the restaurant attached had better hours
Breakfast buffet was perfect with great choices. The pool, for a heated pool, was quite chilly. It would have been nice if the restaurant attached had better hours
4
Steven
13 Aug 2025
·
Stayed 7 nights
Spending over $1200 for 7 nights I expected daily housekeeping! I asked for it. We were lucky to get every other day despite putting the "Make Up Room" sign on the door!! I'm sorry but this "new hotel standard" is crap and just a way to cut costs. The room was quite tired. The fridge froze everything put in it despite turning the guage down to it's lowest setting - I mentioned this at the front desk and was told that they knew there were issues with some fridges. The air conditioning was loud and the mattress really needed to be changed. I wanted to do some work in their business center but ALL 3 pc's did not work, which was confirmed by the front desk. The ice machine at the end of our hallway did not work. One of two dryers in the laundry room did not work. They couldn't even give me a statement at check-out which showed a total for our stay- still need to double check this. Although no fault of the hotel, it's near impossible to turn left off the main road it is on (which is where the city center, shops and restaurants are located) due to extreme traffic coming from both directions. Sorry, but this hotel simply did not work for us! ...the lady responsible for breakfast was super!
Spending over $1200 for 7 nights I expected daily housekeeping! I asked for it. We were lucky to get every other day despite putting the "Make Up Room" sign on the door!! I'm sorry but this "new hotel standard" is crap and just a way to cut costs. The room was quite tired. The fridge froze everything put in it despite turning the guage down to it's lowest setting - I mentioned this at the front desk and was told that they knew there were issues with some fridges. The air conditioning was loud and the mattress really needed to be changed. I wanted to do some work in their business center but ALL 3 pc's did not work, which was confirmed by the front desk. The ice machine at the end of our hallway did not work. One of two dryers in the laundry room did not work. They couldn't even give me a statement at check-out which showed a total for our stay- still need to double check this. Although no fault of the hotel, it's near impossible to turn left off the main road it is on (which is where the city center, shops and restaurants are located) due to extreme traffic coming from both directions. Sorry, but this hotel simply did not work for us! ...the lady responsible for breakfast was super!
10
mark
10 Mar 2025
·
Stayed 1 night
Great restaurant attached to the hotel.. Nice warm heated pool. All good.
Great restaurant attached to the hotel.. Nice warm heated pool. All good.
6
Ricardo
1 Dec 2024
·
Stayed 2 nights
Very upset. Upon arrival we checked in and were not informed that the pool was not in service. When we asked when the pool would close that’s when the front desk told us about the pool heater not working. I asked if we could check out early and still get out money back. We were told yes. Now I’m having trouble getting my money back for the night we didn’t stay at this hotel. I want someone to look into this please.
Very upset. Upon arrival we checked in and were not informed that the pool was not in service. When we asked when the pool would close that’s when the front desk told us about the pool heater not working. I asked if we could check out early and still get out money back. We were told yes. Now I’m having trouble getting my money back for the night we didn’t stay at this hotel. I want someone to look into this please.
8
Lauren
8 Jul 2024
·
Stayed 4 nights
Lots of space to walk our dog. The gym was not very well equipped at all. The one strength machine was barely functional. The ACs were also functioning but not efficient at humidity control . Very limited TV options . Would have been nice to have had a smart TV and more USB charging ports
Lots of space to walk our dog. The gym was not very well equipped at all. The one strength machine was barely functional. The ACs were also functioning but not efficient at humidity control . Very limited TV options . Would have been nice to have had a smart TV and more USB charging ports
2
Christopher r
17 Nov 2024
·
Stayed 1 night
I booked a stay here because it said on your website they had a pool. I get to the hotel and they say their pool is down. 2nd hotel in Keene I tried to book with a pool that thwir pool was down. They said they needed parts. Not my issue. I'm handicapped and can't drive all over town. I stayed. Bait and switch. Say you have something to get you to stay here and they don't have what was advertised. Should be on the hotels app that their pool is broken. Marriott in Keene also said pool but theirs is broken also. I left their had to cancel my reservation and waste my time. Come to best Western bwacose they have a pool. Nope theirs is down also. I heard the same owner owns all the hotels here in Keene. Two hotels advertising and pool yet they don't have a pool. Very unhappy.
I booked a stay here because it said on your website they had a pool. I get to the hotel and they say their pool is down. 2nd hotel in Keene I tried to book with a pool that thwir pool was down. They said they needed parts. Not my issue. I'm handicapped and can't drive all over town. I stayed. Bait and switch. Say you have something to get you to stay here and they don't have what was advertised. Should be on the hotels app that their pool is broken. Marriott in Keene also said pool but theirs is broken also. I left their had to cancel my reservation and waste my time. Come to best Western bwacose they have a pool. Nope theirs is down also. I heard the same owner owns all the hotels here in Keene. Two hotels advertising and pool yet they don't have a pool. Very unhappy.
8
David
28 Apr 2025
·
Stayed 2 nights
Hotel was very nice. Morning breakfast is a nice plus. 24 hour coffee and juice bar very nice. 2 negatives, but not deal breakers. 1) I was given a room on the second floor, Room number 269. I was told by the front desk clerk that i could access the room from the lobby by taking the 1 elevator in the hotel and go the the west wing, where my room was located. Unfortunately upon reaching the second floor the hallway dead-ended at room 257. The only way to access the 2nd floor in the west wing was to go back down to the first floor via the lobby elevator and roll my cart full of luggage and belongings the length of the first floor and find out there wasn't an elevator to the second floor, only stairs. I had to carry all of my belongings up the stairs to get to my room. When i asked the front desk clerk, who was very nice, she had no idea the the only way to access the second floor in the west wing was via stairs. Thankfully im not elderly or disabled in anyway. Either the front desk clerks need to be more knowledgeable about the hotel layout and give guest correct directions on how to access that wing and inform guests that there isnt an elevator or install an elevator at that end of the building or a bridge from the second floor east wing to the second floor west wing. 2) Our keycards had to be reprogrammed multiple times. They kept losing the access information.
Hotel was very nice. Morning breakfast is a nice plus. 24 hour coffee and juice bar very nice. 2 negatives, but not deal breakers. 1) I was given a room on the second floor, Room number 269. I was told by the front desk clerk that i could access the room from the lobby by taking the 1 elevator in the hotel and go the the west wing, where my room was located. Unfortunately upon reaching the second floor the hallway dead-ended at room 257. The only way to access the 2nd floor in the west wing was to go back down to the first floor via the lobby elevator and roll my cart full of luggage and belongings the length of the first floor and find out there wasn't an elevator to the second floor, only stairs. I had to carry all of my belongings up the stairs to get to my room. When i asked the front desk clerk, who was very nice, she had no idea the the only way to access the second floor in the west wing was via stairs. Thankfully im not elderly or disabled in anyway. Either the front desk clerks need to be more knowledgeable about the hotel layout and give guest correct directions on how to access that wing and inform guests that there isnt an elevator or install an elevator at that end of the building or a bridge from the second floor east wing to the second floor west wing. 2) Our keycards had to be reprogrammed multiple times. They kept losing the access information.
10
Lisa
2 Aug 2024
·
Stayed 1 night
Great pet friendly hotel!!! This hotel has accomodating fur babies done to a science! They have a designated area of rooms for guest with pets. It was easy access coming in and out of the hotel with your dog/fur babies. I would definitely stay at this hotel again and again with or without my pet companions.
Great pet friendly hotel!!! This hotel has accomodating fur babies done to a science! They have a designated area of rooms for guest with pets. It was easy access coming in and out of the hotel with your dog/fur babies. I would definitely stay at this hotel again and again with or without my pet companions.
10
Amy
13 Apr 2024
·
Stayed 1 night
This hotel had so much to offer for a very affordable price. It exceeded my expectations! I would have given 5 stars but they wanted a cash deposit for pool towels and I found that very inconvenient. Maybe charge the room if they aren’t returned instead. I didn’t have enough cash on me for this. Their solution was to use the room towels. Terrible policy. But everything else was A
This hotel had so much to offer for a very affordable price. It exceeded my expectations! I would have given 5 stars but they wanted a cash deposit for pool towels and I found that very inconvenient. Maybe charge the room if they aren’t returned instead. I didn’t have enough cash on me for this. Their solution was to use the room towels. Terrible policy. But everything else was A
10
Raymond
9 Feb 2025
·
Stayed 1 night
Very nice hotel with better than average breakfast selections. The attached restaurant, tempesta's, is great and the staff is really exceptional
Very nice hotel with better than average breakfast selections. The attached restaurant, tempesta's, is great and the staff is really exceptional
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AI-generated summary based on recent guest reviews
Cleanliness
Clean rooms and public areas are mentioned often, yet many reviews cite inconsistent housekeeping, lingering smoke or other odors, and occasional dirty bathrooms or unvacuumed carpets.
Related guest reviews
2
Christine
1 Oct 2025
·
Stayed 2 nights
Our room smelled so bad like Indian curry food. It was infused in everything because if we put our clothes on a chair or bed they smelled like the awful food smell! My 3 kids complained the whole time. We were told there were no other rooms to get moved to. It was terrible. Very run down hotel in need of renovation and they need to deep clean smelly rooms
Our room smelled so bad like Indian curry food. It was infused in everything because if we put our clothes on a chair or bed they smelled like the awful food smell! My 3 kids complained the whole time. We were told there were no other rooms to get moved to. It was terrible. Very run down hotel in need of renovation and they need to deep clean smelly rooms
4
Gina
28 Sept 2025
·
Stayed 1 night
Although the hotel is smoke free- the first room we had smelled so badly of cigarettes we had to request a new room. The other room wa a better but shower was dingy, bedding/ blankets were meh & the overall look of the place was not worth the almost $400 for one night. There was also a wedding party staying there & they were loud at all hours & we stayed to get up @ 4am for the marathon. Overall way too expensive for the room & atmosphere.
Although the hotel is smoke free- the first room we had smelled so badly of cigarettes we had to request a new room. The other room wa a better but shower was dingy, bedding/ blankets were meh & the overall look of the place was not worth the almost $400 for one night. There was also a wedding party staying there & they were loud at all hours & we stayed to get up @ 4am for the marathon. Overall way too expensive for the room & atmosphere.
4
Forest
13 Sept 2025
·
Stayed 1 night
I've stayed here before and it was above average. This time not so much, bathroom was a still dirty and the tub was gross. Shower head was VERY loose. Probably won't stay here again until they have a renovation or something else changes. Was kind of let down for a best western.
I've stayed here before and it was above average. This time not so much, bathroom was a still dirty and the tub was gross. Shower head was VERY loose. Probably won't stay here again until they have a renovation or something else changes. Was kind of let down for a best western.
6
Bill
12 May 2025
·
Stayed 3 nights
The rooms were nice and the breakfast was wonderful. However, our room was never cleaned in our three day stay. The sliding door exit was broken. Overall it was nice but needs some updates.
The rooms were nice and the breakfast was wonderful. However, our room was never cleaned in our three day stay. The sliding door exit was broken. Overall it was nice but needs some updates.
10
Bruce
2 Oct 2025
·
Stayed 5 nights
Clean room, friendly and helpful staff
Clean room, friendly and helpful staff
10
Carley
8 Apr 2024
·
Stayed 1 night
Hotel was clean, beds were comfortable, staff was friendly, and the breakfast bar was well stocked/attended. Very happy we stayed here!!
Hotel was clean, beds were comfortable, staff was friendly, and the breakfast bar was well stocked/attended. Very happy we stayed here!!
10
Linda
2 Nov 2025
·
Stayed 1 night
Everyone was very nice and friendly. Great selection for the breakfast. The room was clean( except for a small hair that was in the tub).
Everyone was very nice and friendly. Great selection for the breakfast. The room was clean( except for a small hair that was in the tub).
6
Thomas
18 Aug 2025
·
Stayed 1 night
Rooms and common areas could have been cleaner. Closest ice machine was out of service. No complimentary water given, had to pay for it which is not common in this day and age. Two bottles is customary. Bathroom sink had no stopper or drain plug in it and almost lost a ring down the drain. Very inconsiderate to rent a room in that condition.
Rooms and common areas could have been cleaner. Closest ice machine was out of service. No complimentary water given, had to pay for it which is not common in this day and age. Two bottles is customary. Bathroom sink had no stopper or drain plug in it and almost lost a ring down the drain. Very inconsiderate to rent a room in that condition.
2
Brandon
3 Nov 2024
·
Stayed 1 night
I walked into the bathroom and there was hair and a turd in the tub I had to go by stuff to clean it
I walked into the bathroom and there was hair and a turd in the tub I had to go by stuff to clean it
6
Richard
21 Jul 2024
·
Stayed 3 nights
Not bad for an older property. However, we were there for three nights and didn't get any housekeeping. We were told they would get to the room after the 2nd night, but that didn't happen.
Not bad for an older property. However, we were there for three nights and didn't get any housekeeping. We were told they would get to the room after the 2nd night, but that didn't happen.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable and functional with basics like fridges and microwaves, but the property feels dated, with recurring maintenance issues, lumpy or sagging mattresses, noise from halls or teams, and spotty Wi‑Fi.
Related guest reviews
4
Kevin
13 Mar 2025
·
Stayed 1 night
It was noisy in the rooms all night long
It was noisy in the rooms all night long
2
Larry
4 Sept 2023
·
Stayed 1 night
My wife and I were on a 14 day road trip and decided to stay at this place instead of another one. It was the worst place we stayed on our trip and the highest priced one too. Booked a king side bed room instead got 2 supposedly queen size beds but were more like 2 full size. We are not large people but had to sleep in separate beds just to turn over. Next the internet was down but wasn't told until I called front desk. Could have told me at check in it was out. It was out all night but working in the morning. Room had a desk but no chair. Had to go to office to get one. Would not give me even a partial refund after I paid $212 for this room so which was way overpriced. So don't waste your money at this overpriced hotel.
My wife and I were on a 14 day road trip and decided to stay at this place instead of another one. It was the worst place we stayed on our trip and the highest priced one too. Booked a king side bed room instead got 2 supposedly queen size beds but were more like 2 full size. We are not large people but had to sleep in separate beds just to turn over. Next the internet was down but wasn't told until I called front desk. Could have told me at check in it was out. It was out all night but working in the morning. Room had a desk but no chair. Had to go to office to get one. Would not give me even a partial refund after I paid $212 for this room so which was way overpriced. So don't waste your money at this overpriced hotel.
10
Marcy
13 Oct 2025
·
Stayed 2 nights
Once we switched rooms it was much better. In the first room, the window hinge did not work and we couldn’t close the window. It was very cold. Additional annoying things with this room were the window looked at a brick wall and the room phone wire was broken.
Once we switched rooms it was much better. In the first room, the window hinge did not work and we couldn’t close the window. It was very cold. Additional annoying things with this room were the window looked at a brick wall and the room phone wire was broken.
8
Paula
22 Jul 2025
·
Stayed 5 nights
We love staying at this place. It was very muggy outside and the air conditioner was running constantly the rooms/sheets on the beds felt damp
We love staying at this place. It was very muggy outside and the air conditioner was running constantly the rooms/sheets on the beds felt damp
4
Steven
13 Aug 2025
·
Stayed 7 nights
Spending over $1200 for 7 nights I expected daily housekeeping! I asked for it. We were lucky to get every other day despite putting the "Make Up Room" sign on the door!! I'm sorry but this "new hotel standard" is crap and just a way to cut costs. The room was quite tired. The fridge froze everything put in it despite turning the guage down to it's lowest setting - I mentioned this at the front desk and was told that they knew there were issues with some fridges. The air conditioning was loud and the mattress really needed to be changed. I wanted to do some work in their business center but ALL 3 pc's did not work, which was confirmed by the front desk. The ice machine at the end of our hallway did not work. One of two dryers in the laundry room did not work. They couldn't even give me a statement at check-out which showed a total for our stay- still need to double check this. Although no fault of the hotel, it's near impossible to turn left off the main road it is on (which is where the city center, shops and restaurants are located) due to extreme traffic coming from both directions. Sorry, but this hotel simply did not work for us! ...the lady responsible for breakfast was super!
Spending over $1200 for 7 nights I expected daily housekeeping! I asked for it. We were lucky to get every other day despite putting the "Make Up Room" sign on the door!! I'm sorry but this "new hotel standard" is crap and just a way to cut costs. The room was quite tired. The fridge froze everything put in it despite turning the guage down to it's lowest setting - I mentioned this at the front desk and was told that they knew there were issues with some fridges. The air conditioning was loud and the mattress really needed to be changed. I wanted to do some work in their business center but ALL 3 pc's did not work, which was confirmed by the front desk. The ice machine at the end of our hallway did not work. One of two dryers in the laundry room did not work. They couldn't even give me a statement at check-out which showed a total for our stay- still need to double check this. Although no fault of the hotel, it's near impossible to turn left off the main road it is on (which is where the city center, shops and restaurants are located) due to extreme traffic coming from both directions. Sorry, but this hotel simply did not work for us! ...the lady responsible for breakfast was super!
6
Patrick
21 Jul 2025
·
Stayed 1 night
One of the beds and lumpy. The Breakfast wait staff were excellent.
One of the beds and lumpy. The Breakfast wait staff were excellent.
8
Lauren
8 Jul 2024
·
Stayed 4 nights
Lots of space to walk our dog. The gym was not very well equipped at all. The one strength machine was barely functional. The ACs were also functioning but not efficient at humidity control . Very limited TV options . Would have been nice to have had a smart TV and more USB charging ports
Lots of space to walk our dog. The gym was not very well equipped at all. The one strength machine was barely functional. The ACs were also functioning but not efficient at humidity control . Very limited TV options . Would have been nice to have had a smart TV and more USB charging ports
6
Amy
23 Jun 2024
·
Stayed 1 night
Bedsheets stained, loud road traffic, very outdated and tiny rooms. The door to the bathroom hardly fit by the toilet to close. Would not recommend this place. Should have paid the extra $150 to stay at Marriott
Bedsheets stained, loud road traffic, very outdated and tiny rooms. The door to the bathroom hardly fit by the toilet to close. Would not recommend this place. Should have paid the extra $150 to stay at Marriott
8
Denise
29 Dec 2025
·
Stayed 1 night
We had to switch rooms because the heater was not working properly. They did move us promptly to another room. Room was clean. Picture on the wall was falling apart.
We had to switch rooms because the heater was not working properly. They did move us promptly to another room. Room was clean. Picture on the wall was falling apart.
8
Gil
25 Jun 2023
·
Stayed 1 night
What we paid for our room seemed too high. The room was small and cramped.But clean. We had no Wi-Fi and the phone was unplugged. I had to find the plug and plug it in to call the front desk.
What we paid for our room seemed too high. The room was small and cramped.But clean. We had no Wi-Fi and the phone was unplugged. I had to find the plug and plug it in to call the front desk.
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful—especially at breakfast—but recurring complaints include slow or error‑prone check‑ins, key or room assignment issues, and managers not returning calls or resolving problems.
Related guest reviews
10
Susan
8 Oct 2025
·
Stayed 1 night
Professional staff. Clean & attractive. Some quests noisy in halls tho.
Professional staff. Clean & attractive. Some quests noisy in halls tho.
6
Frank
9 Oct 2023
·
Stayed 1 night
We had a bad checkin experience. It took 55 minutes to check in.
We had a bad checkin experience. It took 55 minutes to check in.
6
Allison
6 Jun 2025
·
Stayed 3 nights
We frequently visit this hotel to visit my family in town. The breakfast is great, however, we will likely be choosing different accommodations in the future. Our hallway smelled of marijuana most of the time, and there were multiple times that our bathroom also had a very strong scent (it seemed that someone below us was smoking in their bathroom and it traveled up to our room though the vents). I did complain after the second time this happened (we were traveling with an infant), and they were able to clean the room below us very quickly. Also, we were granted a late checkout of noon, but then the front desk called our room around 11:35 and asked multiple times when we were leaving. It was frustrating to feel like we were being pushed out of there after being granted a late checkout. Ultimately I will look for other accommodations in Keene next time we visit.
We frequently visit this hotel to visit my family in town. The breakfast is great, however, we will likely be choosing different accommodations in the future. Our hallway smelled of marijuana most of the time, and there were multiple times that our bathroom also had a very strong scent (it seemed that someone below us was smoking in their bathroom and it traveled up to our room though the vents). I did complain after the second time this happened (we were traveling with an infant), and they were able to clean the room below us very quickly. Also, we were granted a late checkout of noon, but then the front desk called our room around 11:35 and asked multiple times when we were leaving. It was frustrating to feel like we were being pushed out of there after being granted a late checkout. Ultimately I will look for other accommodations in Keene next time we visit.
10
Ed
6 Oct 2025
·
Stayed 3 nights
Excellent staff at front desk and Lori who serves breakfast is wonderful
Excellent staff at front desk and Lori who serves breakfast is wonderful
2
Moriam
15 Jan 2025
·
Stayed 2 nights
Best Western has always been my priority everywhere i stay if there is one within the location I am travelling to. This stay in Keene was the worst i have ever experienced, We got in very late due to weather conditions and airport delays and were given a room where the heater was faulty in 24-degree weather, the attendant at night tried everything but was unsuccessful and he sent the maintenance man in the morning who confirmed there was an issue with the unit. One side was blowing hot and the other vent was blowing cold. He (the attendant) promised to let his manager know as I insisted on getting some discount for the inconvenience. The second night i approached the from desk to ask for the Manager and i met the most rude receptionist i have ever encountered. Her name was Elsie, she was extremely unprofessional and cared less about customer comfort. Even when i told her Best Western or her Manager will be concerned about her attitude, her response was to go for it. This experience has brought a very bitter taste which definitely will have an impact on my decision to stay in a Best Western hotel any where around the world and I will definitely share my experience with all my travelling friends. I am also attaching a copy a copy of the roach that was running around the bathroom.
Best Western has always been my priority everywhere i stay if there is one within the location I am travelling to. This stay in Keene was the worst i have ever experienced, We got in very late due to weather conditions and airport delays and were given a room where the heater was faulty in 24-degree weather, the attendant at night tried everything but was unsuccessful and he sent the maintenance man in the morning who confirmed there was an issue with the unit. One side was blowing hot and the other vent was blowing cold. He (the attendant) promised to let his manager know as I insisted on getting some discount for the inconvenience. The second night i approached the from desk to ask for the Manager and i met the most rude receptionist i have ever encountered. Her name was Elsie, she was extremely unprofessional and cared less about customer comfort. Even when i told her Best Western or her Manager will be concerned about her attitude, her response was to go for it. This experience has brought a very bitter taste which definitely will have an impact on my decision to stay in a Best Western hotel any where around the world and I will definitely share my experience with all my travelling friends. I am also attaching a copy a copy of the roach that was running around the bathroom.
4
annette
6 Oct 2025
·
Stayed 1 night
we had an issue with our room call the manager twice still haven’t gotten received a call back
we had an issue with our room call the manager twice still haven’t gotten received a call back
4
Brian
23 May 2025
·
Stayed 2 nights
When first arrived, room was not cleaned. Then room keys would stop working. Had to get them re-programmed 4 times in 2 days.
When first arrived, room was not cleaned. Then room keys would stop working. Had to get them re-programmed 4 times in 2 days.
4
Andrea
18 Aug 2024
·
Stayed 2 nights
When I checked in and was assigned my room, there was already someone in the room when I opened the door. TV never worked at all. I did not feel safe,and there were people drinking beer outside my first floor sliding door at 315 am. I will not stay there again.
When I checked in and was assigned my room, there was already someone in the room when I opened the door. TV never worked at all. I did not feel safe,and there were people drinking beer outside my first floor sliding door at 315 am. I will not stay there again.
2
Sabine
1 Oct 2025
·
Stayed 1 night
I am deeply disappointed with the service. I needed to cancel the booking and the hotel charged me anyway. At the moment I called them to cancel, they charged me. And Orbitz did NOTHING, even though I have been booking with Orbitz since over 20 years exclusively. I will in the future book my hotels somewhere else, and my flights, too. I should at least get some credit and not paying the full price for two hotel rooms, I never set foot in.
I am deeply disappointed with the service. I needed to cancel the booking and the hotel charged me anyway. At the moment I called them to cancel, they charged me. And Orbitz did NOTHING, even though I have been booking with Orbitz since over 20 years exclusively. I will in the future book my hotels somewhere else, and my flights, too. I should at least get some credit and not paying the full price for two hotel rooms, I never set foot in.
8
Gail
27 Sept 2023
·
Stayed 2 nights
Friends and I stayed in this hotel for a race we were participating in. In my room the AC quit working and when we reported it to the desk, the manager in charge immediately switched our room to a suite and personally helped us move our luggage. That is service! Overall the hotel was nice and the free breakfast and all day coffee bar was satisfying.
Friends and I stayed in this hotel for a race we were participating in. In my room the AC quit working and when we reported it to the desk, the manager in charge immediately switched our room to a suite and personally helped us move our luggage. That is service! Overall the hotel was nice and the free breakfast and all day coffee bar was satisfying.
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AI-generated summary based on recent guest reviews
Location
Convenient for downtown Keene, Keene State, highways, and nearby restaurants; a few note tricky left turns due to traffic.
Related guest reviews
10
Stephanie
1 Oct 2025
·
Stayed 2 nights
Would definitely stay again. Very convenient location
Would definitely stay again. Very convenient location
8
lisa
5 May 2025
·
Stayed 1 night
Good location to shopping & restaurants. On-site restaurant was good. Facility was well kept & found room to be satisfactory. Spent 1 night
Good location to shopping & restaurants. On-site restaurant was good. Facility was well kept & found room to be satisfactory. Spent 1 night
10
Joannie
1 Oct 2025
·
Stayed 1 night
Convenience, off the highway, easy to find restaurants
Convenience, off the highway, easy to find restaurants
10
Jim
3 May 2025
·
Stayed 1 night
Great location and easy access to get in and out to where I want to go.
Great location and easy access to get in and out to where I want to go.
10
Steve
20 Apr 2025
·
Stayed 1 night
It was centrally located and easy to get to; great indoor pool
It was centrally located and easy to get to; great indoor pool
8
Cheryl
6 Aug 2023
·
Stayed 1 night
Quick on and off access when you are traveling through
Quick on and off access when you are traveling through
8
Ekaterina
7 Mar 2025
·
Stayed 2 nights
Nice property, located quite centrally not far from ski resorts, decent condition.
Nice property, located quite centrally not far from ski resorts, decent condition.
10
Valerie
5 May 2025
·
Stayed 1 night
Convenient location to Downtown Keene and Keene State College. Great restaurant and bar on premises. Friendly staff and clean room.
Convenient location to Downtown Keene and Keene State College. Great restaurant and bar on premises. Friendly staff and clean room.
10
Amelia
22 Jun 2025
·
Stayed 1 night
I was going to a show downtown and this was a perfect location for a quick overnight before the long drive home.
I was going to a show downtown and this was a perfect location for a quick overnight before the long drive home.
8
Ronald
16 Jun 2023
·
Stayed 4 nights
Only downside was making a left-hand turn onto Winchester from Kit.
Only downside was making a left-hand turn onto Winchester from Kit.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is widely praised for variety and quality and often singled out as a highlight, and the on-site restaurant is a popular plus, though hours aren’t always consistent.
Related guest reviews
10
Jaclyn
19 Oct 2024
·
Stayed 1 night
The hotel is clean with many amenities. 24 hour coffee machine that can make lattes. Breakfast was good and had a lot of different choices and many gluten free items. Hotel was clean and spacious. It’s connected to a restaurant. The room was clean and well laid out. Bathroom is a bit dated, but clean
The hotel is clean with many amenities. 24 hour coffee machine that can make lattes. Breakfast was good and had a lot of different choices and many gluten free items. Hotel was clean and spacious. It’s connected to a restaurant. The room was clean and well laid out. Bathroom is a bit dated, but clean
10
Frances
16 Nov 2025
·
Stayed 1 night
The lady working the breakfast buffet was so welcoming and a big help!
The lady working the breakfast buffet was so welcoming and a big help!
8
Gail
3 Nov 2025
·
Stayed 1 night
Room was very nice with refrigerator and microwave in the room. Front desk personnel are always friendly and love the breakfast included, full buffet!!
Room was very nice with refrigerator and microwave in the room. Front desk personnel are always friendly and love the breakfast included, full buffet!!
10
Barbara
27 Apr 2024
·
Stayed 1 night
breakfast area was the best equipped of any I have ever stayed at!
breakfast area was the best equipped of any I have ever stayed at!
10
Raymond
18 May 2025
·
Stayed 2 nights
3rd time we've stayed here. Nice clean place, great staff and one of the best breakfast rooms I've found. Also, attached to a very good restaurant for lunch or dinner
3rd time we've stayed here. Nice clean place, great staff and one of the best breakfast rooms I've found. Also, attached to a very good restaurant for lunch or dinner
10
Mark
17 Aug 2025
·
Stayed 1 night
Clean, comfortable room, great breakfast & friendly staff.
Clean, comfortable room, great breakfast & friendly staff.
10
Judy
3 May 2025
·
Stayed 4 nights
Everything was great at the hotel. The breakfast was great as well as the supervisor of the breakfast area. She was great.
Everything was great at the hotel. The breakfast was great as well as the supervisor of the breakfast area. She was great.
10
Jane
5 Apr 2025
·
Stayed 1 night
A nice surprise very close to town. Very clean. Check-in was super fast and easy. The breakfast had a few additional nice touches and Lori was a great host. Make your own yogurt with toppings (inclding m&ms and also blueberries and raspberries), waffles, as well as pre-made omlettes, oats, boiled eggs. The restaurant attached had a great atmosphere and was busy on a Friday night.
A nice surprise very close to town. Very clean. Check-in was super fast and easy. The breakfast had a few additional nice touches and Lori was a great host. Make your own yogurt with toppings (inclding m&ms and also blueberries and raspberries), waffles, as well as pre-made omlettes, oats, boiled eggs. The restaurant attached had a great atmosphere and was busy on a Friday night.
10
tammy
6 Aug 2025
·
Stayed 1 night
We were completely stunned with how wonderful this hotel was from top to bottom. The staff was very friendly and accommodating (they let us have a 1 hour late check out with no charge), the breakfast was fantastic (best I’d ever had in a hotel that offers it free), it was extremely clean, and the attention to detail was amazing. This hotel should have reviews over 9.0!
We were completely stunned with how wonderful this hotel was from top to bottom. The staff was very friendly and accommodating (they let us have a 1 hour late check out with no charge), the breakfast was fantastic (best I’d ever had in a hotel that offers it free), it was extremely clean, and the attention to detail was amazing. This hotel should have reviews over 9.0!
10
wayne
15 Aug 2025
·
Stayed 1 night
Very nice, super quiet! Very nice restaurant attached.
Very nice, super quiet! Very nice restaurant attached.
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AI-generated summary based on recent guest reviews
10
Noelle
20 Sept 2026
·
Stayed 1 night
Great! Clean, comfortable, friendly staff!
Great! Clean, comfortable, friendly staff!
10
robert
20 Sept 2026
·
Stayed 1 night
Everything was excellent and will definitely come back
Everything was excellent and will definitely come back
10
Gregg
16 Sept 2026
·
Stayed 1 night
One of the best Best Westerns we've stayed in. The attached restaurant was a huge plus. Food & restaurant staff were excellent. Room & bed were excellent. Morning breakfast spread was huge & delicious. We would stay here again in a heart beat.
One of the best Best Westerns we've stayed in. The attached restaurant was a huge plus. Food & restaurant staff were excellent. Room & bed were excellent. Morning breakfast spread was huge & delicious. We would stay here again in a heart beat.
8
Mary Beth
14 Sept 2026
·
Stayed 1 night
This property is nice, but if you want to have a steakhouse within the property, don’t expect it to be open on Sunday and Monday. Also, our air conditioner rattled and our shower didn’t work. They were very good about giving us another room to shower in. All in all a good stay, but not the best because of the small problems we had.
This property is nice, but if you want to have a steakhouse within the property, don’t expect it to be open on Sunday and Monday. Also, our air conditioner rattled and our shower didn’t work. They were very good about giving us another room to shower in. All in all a good stay, but not the best because of the small problems we had.
8
Lori
26 Aug 2026
·
Stayed 1 night
Clean room breakfast was good
Clean room breakfast was good
FAQs about Best Western Plus Keene Hotel
Is parking available at the property?
Yes, free self-parking is available on-site. However, parking is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served on weekdays from 6 AM to 9:30 AM and on weekends from 7 AM to 10 AM.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a pet fee of USD 20 per accommodation, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 2:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be arranged by contacting the property at least 24 hours before arrival.
What accessibility features are available for guests with disabilities?
The property offers wheelchair-accessible facilities, including limited access to the registration desk, public areas, and rooms. There are also elevators and step-free entrances.
What is the location of the property in relation to key landmarks?
The hotel is located in Keene, within a 5-minute drive of Cheshire Children's Museum and Keene State College. It is approximately 1.5 miles from Central Square and 1.6 miles from Colonial Theatre.
Is there a swimming pool at the property?
Yes, there is an indoor pool available, with access from 6:00 AM to 10:00 PM.
What are the policies for guests staying with children?
Up to 4 children aged 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds at a fee of USD 15.00 per night. Advance request or confirmation is required for rollaway beds.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 139.83841025543214USD
- 2026-11-01: 122.07455USD
- 2026-11-02: 122.07455USD
- 2026-11-03: 122.07455USD
- 2026-11-04: 129.85192738952637USD
- 2026-11-05: 129.85192738952637USD
- 2026-11-06: 145.95929177474974USD
- 2026-11-07: 145.95929177474974USD
- 2026-11-08: 129.22843227615357USD
- 2026-11-09: 129.5030965274811USD
- 2026-11-10: 129.23109817276USD
- 2026-11-11: 129.9142USD
- 2026-11-12: 129.23109817276USD
- 2026-11-13: 137.98905556373597USD
- 2026-11-14: 137.98905556373597USD
- 2026-11-15: 129.5030965274811USD
- 2026-11-16: 129.31519353942872USD
- 2026-11-17: 129.9142USD
- 2026-11-18: 129.99999573020935USD
- 2026-11-19: 129.5030965274811USD
- 2026-11-20: 138.00000111999512USD
- 2026-11-21: 138.00000111999512USD
- 2026-11-22: 129.24629891014098USD
- 2026-11-23: 129.87943226509094USD
- 2026-11-24: 128.6111575881958USD
- 2026-11-25: 129.31519353942872USD
- 2026-11-26: 129.9142USD
- 2026-11-27: 137.98905556373597USD
- 2026-11-28: 137.98905556373597USD
- 2026-11-29: 129.9142USD
- 2026-11-30: 130.99999747200013USD
- 2026-12-01: 128.6111575881958USD
- 2026-12-02: 131.29055456848144USD
- 2026-12-03: 130.99999747200013USD
- 2026-12-04: 139.99375USD
- 2026-12-05: 139.1543941623688USD
- 2026-12-06: 131.42359306259155USD
- 2026-12-07: 130.99999747200013USD
- 2026-12-08: 130.99999747200013USD
- 2026-12-09: 131.29055456848144USD
- 2026-12-10: 131.29055456848144USD
- 2026-12-11: 139.51990396728516USD
- 2026-12-12: 139.51990396728516USD
- 2026-12-13: 130.99999747200013USD
- 2026-12-14: 131.29055456848144USD
- 2026-12-15: 130.99999747200013USD
- 2026-12-16: 130.99999747200013USD
- 2026-12-17: 130.99999747200013USD
- 2026-12-18: 139.51990396728516USD
- 2026-12-19: 139.32875405387878USD
- 2026-12-20: 131.29055456848144USD
- 2026-12-21: 131.76000016288756USD
- 2026-12-22: 131.64955343360901USD
- 2026-12-23: 131.29055456848144USD
- 2026-12-24: 131.64955343360901USD
- 2026-12-25: 139.16425456199647USD
- 2026-12-26: 137.98905556373597USD
- 2026-12-27: 130.99999747200013USD
- 2026-12-28: 130.99999747200013USD
- 2026-12-29: 130.99999747200013USD
- 2026-12-30: 129.5030965274811USD
- 2026-12-31: 128.79425USD
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- Pool access available from 6:00 AM to 10:00 PM.
- Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Pet fee: USD 20 per accommodation, per night
- Service animals are exempt from fees
- Rollaway bed fee: USD 15.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Services
Business centre
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
General
Non-smoking rooms
Picnic area/Tables
Vending machines
Family room
Beach Sun Loungers
Wheelchair Accessible (Limited)
Internet
Free wi-fi
Activities
Swimming pool
Garden
Golf course (nearby)
Hiking
Pool indoor
Outdoor heated pool
Pool (Indoor)
Outdoor Furniture
Terrace
Fitness Center (nearby)
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite