Name: Courtyard Keene Downtown
Address: 75 Railroad Street, Keene, New Hampshire, United States of America, Keene, New Hampshire, US
Price range: US$181–US$465 per night
Rating: 8.58

What guests think

At Courtyard Keene Downtown, travellers consistently praise the walkable downtown location and friendly staff, while many also find the rooms clean and comfortable; however, recurring complaints include a frequently closed or chilly pool, occasional check-in delays, and uneven housekeeping.

Parking is generally easy and close, though spaces can run short during busy periods. On-site dining is limited or intermittently closed or understaffed, and breakfast is typically not included. Some guests report hallway or street noise and occasional maintenance issues like slow drains or worn fixtures. Overall, it suits travelers seeking a simple, comfortable stay over full amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool is often closed or unheated, and on site dining/bar service has been intermittently closed or limited; parking is usually easy but sometimes scarce.

Related guest reviews

8

Leslie

8 Apr 2025

·

Stayed 3 nights

Great location in Keene. They were in the middle of renovations (pool) and re-doing pricing for their bistro and bar. Staff were friendly and helpful. Room was spacious and quiet, the microwave was terrible in the room, and part of the shower handle fell off. Other than that, I would stay there again.

4

Jesse

23 Jul 2024

·

Stayed 1 night

I rarely leave a poor review, but the room was not very clean (dusty, slow-draining tub and toilet), the staff were not super friendly (probably just understaffed?) and the pool (which was the reason we chose this hotel) was very small and shallow. The area is lovely, parking was ample and convenient and there is a great co-op just off the property.

10

Rachel

29 Oct 2023

·

Stayed 1 night

Location is super convenient (right downtown), and the night staff was really accommodating to my late check-in. My only complaint is with the limited amount of parking— there’s one small lot that was completely full when I arrived, and I had to drive in circles for a little while to find the extra spaces in the midst of parking for other buildings (I also have some mobility issues and the walk was a bit rough). The room itself was great, and being able to log into my own streaming accounts on the TV was a nice bonus!

4

James

3 Mar 2025

·

Stayed 1 night

I changed my reservation from the Holiday Inn to your facility because the pool at the Holiday inn was under repair. I had my 2 grand children with me traveling. They were so excited to use the pool until we found no pool heat? and the water around 50/60 degrees! I got the usual answer...SORRY!!!! I paid more to stay there and was very upset of this situation....

6

Justin

8 May 2023

·

Stayed 1 night

They advertise a restaurant and bar and they have neither operating. Very disappointing because we had two people traveling with us that have a great deal of difficulty walking. we were counting on being able to dine and have somewhere to relax at the Hotel.

8

tammy

30 May 2025

·

Stayed 1 night

Our stay checked off most of the boxes of what we needed. Everything was clean, front desk staff was extremely helpful and pleasant. Disappointed that the pool was closed, and in the room, the mattress was pretty old and saggy. Overall would absolutely stay here again !

6

Miroslav

18 Feb 2025

·

Stayed 1 night

Pool is there but was not heated and we only found out after arrival. Shower partially clogged and most of the water comes out from the lower faucet due to malfunctioning of the valve.

2

Jenna

14 Apr 2025

·

Stayed 1 night

Super disappointed, drove 3 hours to this hotel only to find out it’s the only one in the area with a pool that’s shut down. We chose this hotel for the pool with our 3 kids, very very disappointed and wish they would have communicated to us sooner that this amenity was not working.

10

Jamie

28 Aug 2025

·

Stayed 3 nights

The coffee counter was not open for convience late morning. Counter clerk at check in had a bit of an attitude when i expressed my displeasure that the pool was out of service. She told me we can leave.. And after a bit of a pause let me know i wouldnt be refuvded tho of my $1,000 for 3 nights.

10

Amy

19 Oct 2024

·

Stayed 2 nights

Check in and check out we’re a breeze. The staff were friendly and the accommodations were comfortable and quiet. The hotel is close to all and has ample parking. The hotel added to our great time in Keene.

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Cleanliness

Many guests find the property and rooms very clean, though several mention missed spots such as showers, drains, or surfaces and occasional housekeeping lapses.

Related guest reviews

10

Jacquelyn

25 Jan 2025

·

Stayed 1 night

Great hotel in downtown Keene. Very clean, comfortable beds and friendly staff. Scott at the bar and restaurant was very polite and helpful. Food was ok.

8

Paul

1 Aug 2025

·

Stayed 1 night

Property in good condition, clean, well located in Keene.

10

Christine

10 May 2024

·

Stayed 1 night

The beds were comfy, the whole place was extremely clean and every employee we encountered was wonderful. I highly recommend a stay at this hotel, I know I’ll stay there again.

2

Anne-Marie

21 Aug 2025

·

Stayed 1 night

I booked a non handicapped room. I was very specific about it with the staff as well. I got there and the room was handicapped and connecting. I called the front desk and told her the issue. She said she was sorry abd that she had two rooms that were non handicapped king rooms but that theu were reserved for people coming that were not there yet. I said Inarrived first and had booked non handicqpped and so i reserved one of those rooms. She said she would tell the guest coming and would call me back when i could change rooms. She never called. I am very unhapoy. The bathroom shower and floor were also not clean and had brown spots. It was not good.

8

Rebecca

14 Jan 2025

·

Stayed 1 night

Worked out nicely for my needs. Bathroom did have some hair in shower and carpet had road salt on it,so housekeeping only average.

6

Jennifer

6 Sept 2025

·

Stayed 6 nights

Our sink drain wouldn’t open, so it took ages for water to go down. The A/C rattled very noisily. The pull-out desk was coated in sugar from the previous occupants, and wasn’t cleaned. Housekeeping was supposed to come every other day, but they skipped the first day, so I carried trash and dirty towels down to the desk to get new linens. The second time, they still hadn’t come when I stopped back at the room, so I asked the desk to send someone. So the service was lackadaisical at best. Nice gym, nice pool (though too small for laps). Right next to Monodnock Co-Op, which was convenient.

2

Julia

5 Jan 2025

·

Stayed 1 night

I have stayed at Marriott hotels my whole life and have never had a negative experience. This hotel was unfortunately, the exception. When we walked into our room there was a dirty towel on the floor and trash on the floor near the trash can that had not been disposed of. Additionally, the shower looked unclean. We went to use the pool with the kids and the water was freezing cold (Im not sure if the pool heater was broken?). Not something you could swim in with kids. When we went to set up the fold out couch for our daughter there was no fitted sheet for the bed or extra pillows. When we called down they said they didn't have any fitted sheets for the pull out, however, they were able to bring up pillows. Finally, there was also terrible noise from above us at 10 o'clock at night that kept us and our kids awake. Again, I never have had a negative experience in a Marriott hotel. This experience in Keene NH was the first time my expectations were not met. Extremely disappointing.

10

Jessica

10 Jul 2025

·

Stayed 2 nights

Superb location, very clean, attentive staff

10

Daniel

17 Apr 2025

·

Stayed 2 nights

My room was immaculate. The staff was professional and friendly.

2

Rachael

20 Jul 2025

·

Stayed 1 night

I was on the second floor and could hear people yelling all night! Noise didn’t stop until 1 am. Dirty hotel will never book another courtyard again

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Rooms

Rooms are generally spacious and comfortable, but some feel dated and report maintenance issues (e.g., slow drains, rattling A/C, worn mattresses) and occasional hallway or street noise; a few note limited in room USB ports.

Related guest reviews

10

Cathleen

23 Jul 2025

·

Stayed 1 night

Spacious, comfortable room in easy waking distance to many restaurants and shopping. Staff is warm and welcoming.

6

Jessie

30 Jun 2024

·

Stayed 1 night

Nice hotel, clean. High price. There’s no free coffee or breakfast but they sell Starbucks coffee. The room lacked usb ports and the tub didn’t drain well but the beds were comfortable. Short walk to Main Street and easy parking.

6

ALAN

1 Sept 2025

·

Stayed 4 nights

Overall, this hotel was fine for our 4 night stay. Very convenient location, price was right, staff was excellent. However, our room was tired -- poor lighting, no exhaust fan in bathroom. The room needs some updating.

8

James

10 May 2025

·

Stayed 4 nights

I’ve stayed here twice. Both times it was good enough and I’d likely stay there again. I stayed in their king suite with a fancier bath. The main issue is that the dresser drawers in the living area were off their tracks so didn’t close properly. Seems like a minor but visually obvious detail that a manager and staff would attend to anytime theirs a room change.

6

Nicholas

24 Mar 2024

·

Stayed 1 night

Hotel is in good condition and the bed is okay but it’s built with low quality construction, you can hear every noise from your neighbors above to the sides and in the hallways.

4

Heather

8 Mar 2025

·

Stayed 2 nights

Booked this hotel as a business trip to work for 2 days in a quiet environment and a home away from home. The wifi was out for about 24 hours which made working impossible during that time and impacted my productivity.

8

Beth

18 Oct 2024

·

Stayed 2 nights

Clean hotel in an awesome location. Beds were comfortable and the staff were friendly. The only issue was that you could hear people in the hallway and outside.

10

Thomas

9 Dec 2024

·

Stayed 1 night

Very Good condition, one block from the main area but quiet. Comfortable beds and generously sized room.

10

Becky

19 Apr 2024

·

Stayed 1 night

The room is large, clean, and comfortable. It is also quiet and the staff is very helpful and welcoming.

8

Dawn

26 Sept 2025

·

Stayed 1 night

Friendly staff, clean rooms; a bit noisy (street, next room and appliances in the room).

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Service

Staff are widely praised as friendly and helpful, yet reviews also cite long check in delays, inconsistent follow up, and frustrations with housekeeping schedules or pet/room policies.

Related guest reviews

10

Rebekah

8 Apr 2024

·

Stayed 7 nights

The staff were super friendly and really made the week worth while

10

Misty

1 Apr 2025

·

Stayed 1 night

Staff was amazing

10

Jennifer

1 Dec 2024

·

Stayed 2 nights

Brontë and the other front desk girl were spectacular they saw that I was upset after my visit with my parents and sat and listened to me prattle they were just really spectacular and if I needed anything the made sure I got it.

6

Richard

12 Oct 2024

·

Stayed 5 nights

Check in was horrendous didn’t get to our room until 5 pm even thought checkin was 4 and we were there at 3:45 were told checkin is at 4 so we waited in the lobby with about 30 other people that came in after 4. Got a room at 5. Charged me $225 for a small pet 18 pound non shedding dog. When I ask what the extra 45 was used for the cleaning people indicated that if the animal had damaged anything of left a mess it was extra work for them. Otherwise nothing special. Perhaps a better way to do this would be to take a pet deposit and if there is no damage or mess refund it. That would be more PET FRIENDLY!

10

Diane

31 Mar 2024

·

Stayed 1 night

The Hotel was beautiful and well kept. Check-in was fast and easy as well. Great staff! Everyone was super friendly and very helpful. I will definitely be choosing this hotel for my next stay in Keene.

6

James

26 Feb 2025

·

Stayed 2 nights

I showed up at 4pm check in time. I was not given a key to my room until 6:40p. At least 4 other checkins gad the same problem. The staffer was very nice but the manager hid in the office.

4

Amy

12 Aug 2023

·

Stayed 3 nights

Staff was not very friendly, had to ask twice for toilet paper, asked to switch rooms and was told our bags would be moved for us and they weren’t, asked for a shower chair and was provided with a broken one. Overpriced food (eg. $10 for a small fruit cup).

6

Bradford H

17 Aug 2025

·

Stayed 2 nights

Have stayed here before several times. Always had a good stay. Staff is very nice. This stay was not so great. We booked a 2 room suite. When we arrived we were told we could not get the room because we had a pet. This is NOT stated anywhere on the site. We were given a smaller room and a single room. I booked this hotel for the simple reason of having 2 rooms. We were told they could not give us a rate reduction because we booked the room on. 3rd party site, being Hotels.com, so we were stuck. Our 4pm check in, became 4:35pm. We had to sit in the lobby for 35 minutes waiting for another room. Overall the hotel is nice and the staff is very friendly. The location is great in terms of being close to things. However, the area outside the hotel is a little suspect.

10

Jim and Tracy

30 May 2025

·

Stayed 1 night

Great location, super clean, team had great vibe/attitude, every was incredibly helpful on local recommendations. Already booked our next stay!

8

Susan

16 Oct 2024

·

Stayed 1 night

It was good, the staff was friendly and helpful while staying there. After we left I realized that I might have left my prescription glasses in the room. I called twice a few hours apart and staff said they would check and call me back. I never got a call back. So apparently once you are gone the helpfulness is gone as well. We were surprised that there were no USB ports in the hotel for cell phones. I guess we just made the assumption that most hotels have this updated feature to their rooms.

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AI-generated summary based on recent guest reviews

Location

Excellent walkable location near downtown dining and shops; a few guests felt the surrounding area had loitering or a sketchy vibe at night.

Related guest reviews

8

Valerie

5 Jul 2025

·

Stayed 2 nights

Hotel itself clean and nice but surrounding area has homeless people, or seems a little sketchy, which made us a little nervous walking around town

10

Jonathan

19 Jul 2024

·

Stayed 1 night

Great location, walkable to downtown with shops and food.

10

Satomi

22 Sept 2025

·

Stayed 1 night

Convenient to shopping and dining.

10

Susan

22 Mar 2024

·

Stayed 2 nights

Modern comfortable hotel near cool town of Keene NH, easy walk with views of the mountain. Hotel was clean and quiet.

10

Jonathan

15 Jun 2024

·

Stayed 3 nights

Great location

10

Robert

7 Sept 2025

·

Stayed 1 night

Nice, clean hotel in downtown Keene. Easy parking.

10

Melissa

11 Mar 2024

·

Stayed 1 night

Great hotel in a great area. Staff were very friendly and helpful. Clean!

10

Chris

2 Nov 2023

·

Stayed 1 night

Close to down town its very walkable to the shops and food

10

Marie

26 Oct 2025

·

Stayed 1 night

Appreciated the location convenient

6

Jane

15 Aug 2025

·

Stayed 2 nights

The was a lack of late night dining and some of the guests were sketchy. And there were some scary people loitering around the property.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is not typically included and the on site options are limited or understaffed at times, though some guests enjoyed specific items.

Related guest reviews

10

kimberly

9 Apr 2023

·

Stayed 1 night

Everything was great but the breakfast. It was lame.

8

Pamela

7 Dec 2024

·

Stayed 4 nights

Accessible to dining & stores. Would have liked breakfast included in price of room. Or, at least the option.

8

Sean

5 May 2024

·

Stayed 1 night

The bistro staff were extremely busy & had a hard time keeping up with the influx of customers over a very busy graduation weekend for Keene State College. A bit disorganized & one of the ladies manning the bistro desk was a bit argumentative with customers which was not necessary

10

Philip

19 Nov 2025

·

Stayed 1 night

Clean; great breakfast; quiet

10

Nyetta

7 Jan 2024

·

Stayed 2 nights

It was a great experience! Breakfast was amazing! The best Breakfast burrito I've ever tasted. The only complaint I have is the bed was too high for me to safely get into it, so i used the sofa bed. I had messed up my knee and couldn't climb to get into the bed. But otherwise my stay was amazing!

6

Jessie

30 Jun 2024

·

Stayed 1 night

Nice hotel, clean. High price. There’s no free coffee or breakfast but they sell Starbucks coffee. The room lacked usb ports and the tub didn’t drain well but the beds were comfortable. Short walk to Main Street and easy parking.

6

Justin

8 May 2023

·

Stayed 1 night

They advertise a restaurant and bar and they have neither operating. Very disappointing because we had two people traveling with us that have a great deal of difficulty walking. we were counting on being able to dine and have somewhere to relax at the Hotel.

10

Stephanie

8 Jul 2024

·

Stayed 1 night

Beds were comfortable, shower was nice and hot with good water pressure. Very short walk to downtown for dining, shopping and activities. Free onsite parking. The shower could use a little bleach, the floor was a little brown. No free coffee in the lobby, coffee almost $5 a cup from the Starbucks kiosk in the lobby.

8

CARL

1 Dec 2024

·

Stayed 4 nights

Great location. Staff excellent. Would like more breakfast options.

6

Richard

11 Jun 2024

·

Stayed 4 nights

Rooms are clean and nicely appointed. Property is close to downtown. Dining facilities are limited. Initial contact with desk staff very disappointing. Clearly a three star property that charges five star prices.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$180
February	US$192
March	US$191
April	US$187
May	US$240
June	US$257
July	US$226
August	US$231
September	US$275
October	US$273
November	US$192
December	US$175

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $181	18 $372	19 $465
20 $190	21 $190	22 $216	23 $214	24 $239	25 $453	26
27 $204	28 $204	29 $218	30 $222

Su	Mo	Tu	We	Th	Fr	Sa
				1 $216	2 $409	3
4 $217	5 $281	6 $281	7 $323	8 $245	9 $432	10
11 $226	12 $236	13 $235	14 $235	15 $235	16 $377	17
18 $235	19 $235	20 $235	21 $259	22 $235	23 $368	24 $339
25 $187	26 $193	27 $189	28 $187	29 $188	30 $222	31 $216

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Room, 1 King Bed with Sofa Bed

Room, 2 Queen Beds, Hearing Accessible (Accessible Bathtub)

Suite, 1 Bedroom

Suite, 1 Bedroom, Hearing Accessible (Roll-In Shower)

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed with Sofa Bed, Hearing Accessible

Room, 2 Queen Beds, Accessible Bathtub

Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Courtyard Keene Downtown

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Prices for upcoming dates