Name: Quality Inn & Suites Gallup I-40 Exit 20
Address: 1500 West Maloney Avenue, Gallup, New Mexico, United States of America, Gallup, New Mexico, US
Price range: US$84–US$121 per night
Rating: 7.43

What guests think

Quality Inn & Suites Gallup I-40 Exit 20 offers convenient highway access, nearby dining, and friendly staff with a well-liked breakfast, but it’s an older motel-style property with uneven maintenance and cleanliness, and frequent noise from trains, traffic, and neighbors.

Facilities feedback is mixed: the indoor pool and hot tub are sometimes closed, there is no elevator to the second floor, and several guests reported limited large-vehicle parking and occasional mismatches with advertised amenities, including guest laundry or accessibility features. Rooms range from spacious and comfortable to dated and worn, with bed comfort that varies. Overall, expect a convenient, basic stopover with friendly service and variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are present but frequently reported closed or under maintenance. No elevator, limited large-vehicle parking, pet friendly with a fee, and guest laundry availability has been inconsistent versus listings.

Related guest reviews

6

Jeffrey

29 Dec 2025

·

Stayed 1 night

Staff was good, hotel is a motel, and an old one. Pool area closed, room very tired and area sketchy.

6

Larry

24 Jul 2025

·

Stayed 2 nights

Breakfast server was very nice and helpful. Not her fault, but breakfast is not what I’m used to in many other hotels. Rented a King suite and and what we got certainly didn’t look like the pictures. No hangers. Only two towels. Hot tub has low jet pressure. We won’t return to this hotel.

10

Jason

25 Jul 2025

·

Stayed 1 night

One issue Expedia list this property as having semi, bus and RV parking. It does not. I was able to park my rig across 5 spots because the excellent young lady at the front desk took the time to go look at the parking lot and moved her personal vehicle so I had room to park on property, with in the fence. The other option was on the street or a dirt lot a block away. The posting need updates on the parking and the front desk lady, I regret not getting her name) that was working on the evening of 24 July at 9pm needs a raise or a bonus

8

sondra

3 Dec 2025

·

Stayed 1 night

No elevators for heavy suitcases 👎. Clean and tidy room. Some hallways were locked and some NOT SECURE🤔

10

Mikkel

3 May 2025

·

Stayed 1 night

A return customer. Breakfast is a good selection. The pool was closed for maintenance this last time.

10

Reina

28 Nov 2023

·

Stayed 1 night

Perfect place to stopover on any trip going by. Clean and had everything we needed. Indoor pool and spa were very clean. Breakfast was a little skimpy but had all the essentials. Walmart, Home Depot and Hobby Lobby right next door! Pet friendly but it’s an additional 35$. Would stay again Would

8

Ninanne

30 Dec 2025

·

Stayed 2 nights

Check in was seemless. Clerk was courteous. Rooms were clean. Pool was closed and pet fee ($35/pet) was not noted when reservation was made.

10

David

21 Jul 2025

·

Stayed 1 night

Nice spacious room with comfortable bed and plenty of work area. The indoor pool area was nice with a hot tub. The breakfast was great with a hot food option with eggs, potatoes and sausage gravy/biscuits. Waffle area. Also all of the regular cold options available.

4

Kevin

15 Feb 2025

·

Stayed 1 night

I picked this place for the hot tub and washing machine. The Hot Tub and pool was out of service and they told me to go to the Hilton next door and use their washer.

6

Tami

11 Feb 2025

·

Stayed 1 night

Good location. Stores close by and restaurants.Water was luke warm in the shower. Tub had no stopper. Pool and hot tub not in service. The indoor pool was was the reason I chose this location. Staff was friendly.

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Cleanliness

Cleanliness is mixed: many guests found rooms clean, but recurring reports cite stained or unclean linens, dusty floors, hair in bathrooms, and occasional pests or mold.

Related guest reviews

4

Lloyd

8 Sept 2024

·

Stayed 1 night

We have always had good experiences with Quality Inn, but upon getting into bed, we found mouse feces. Will not be back.

4

Julie

22 Sept 2025

·

Stayed 1 night

I want to start with a positive, good continental breakfast and very friendly woman staff there. The room; a bug in the bed (will attach pic), hairs on toilet, one towel with orange spots all over it, and remote for tv didn’t work correctly.

6

Marlinda

30 Dec 2025

·

Stayed 2 nights

We check in to dirty sheets n blanket, like it was never change. Sheets had poop stain, blanket had blood stain n yellow stain all over it. Floor wasn't clean. Other then that it was ok.

8

Nicola

28 Dec 2025

·

Stayed 1 night

Clean room and easy check in. Staff very friendly

6

Helena

5 Dec 2023

·

Stayed 1 night

Found worms in the bathroom towels.

10

Dominik

10 Nov 2025

·

Stayed 1 night

Stayed here multiple times, perfect for a night to get some rest while travelling rhe I-40 east or west. Clean rooms, friendly staff. Would stay again.

4

Michele

10 Aug 2024

·

Stayed 1 night

Staff was great. Hotel and room were not. Dirty and rundown. Would NOT recommend

4

Jonathan

26 Dec 2024

·

Stayed 1 night

Mold in the shower. Safety handle in the shower was broken. Front door lock was not secure

4

Madalyn

18 Nov 2025

·

Stayed 1 night

Floor in room was very dusty/dirty, out feet were black. Shower faucet would not stop dripping. Our deadbolt was not even screwed in properly.

4

Michael

22 Dec 2025

·

Stayed 1 night

The room felt neglected and old. We have stayed in lower cost hotels that had nicer rooms. This one needed a lot of repairs and the couch was dirty.

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary widely: some are spacious and comfortable, but many feel dated and worn. Noise is common from trains, highway, and neighbors, and bed comfort ranges from great to sagging or hard.

Related guest reviews

8

Katherine

6 Dec 2024

·

Stayed 1 night

Very large room with comfortable beds. Breakfast is not so great. Noise from traffic and guest going upstairs heard all night,

2

Michael

17 Nov 2025

·

Stayed 1 night

The bed was the worst I’ve ever attempted to sleep in. The floor was dirty. The shower drained slowly and the bathtub was cracked. There is no sound barrier could hear the normal conversation going on next door and the people above us stomping around at all hours of the night.

8

Terry

13 Mar 2025

·

Stayed 1 night

Didn’t like the noisy trains all night

6

Joan

14 Nov 2025

·

Stayed 1 night

Room was dated but comfortable. Could not split bill with my friend, which most hotels are able to do. Staff is friendly. Lots of highway noise. No elevator. Gallup is a railroad town so expect train noise wherever you do stay.

4

Eric

29 Oct 2024

·

Stayed 1 night

Train horn throw out the night. Also room next door had their TV loud and noisy starting at 2am.

10

Emelia

5 Oct 2025

·

Stayed 1 night

HUGE bathroom,excellent water pressure.

8

Joanne

8 Sept 2025

·

Stayed 1 night

Spacious king room. AC unit was quiet aside from fan motor. No clinks or clanks as it cycled on and off. Shower flow very good. Comfortable bed. Pillows are small - like half size, but worked ok.

6

Katie

27 Nov 2024

·

Stayed 1 night

It’s a great location, but between the highway noise and the thin walls, you could hear showers turn on etc. Sounded like they were in your bathroom. Not restful. The front desk clerk was so friendly, she was the best part

10

Alberta

11 Dec 2025

·

Stayed 1 night

The room was wonderful, would like to continue with the same exact room soon again, that was a very spacious room The only minor thing is the bed frame needs to be replaced, squeaking too much when I moved in bed, no hangers and no DnD sign for the door. Other than that I really enjoyed everything else, thank you

6

Sarah

31 Mar 2025

·

Stayed 1 night

The room itself was fine. It was clean and had been freshly painted. We backed up to the neighboring Home Depot parking lot, where they blast music all night and flash blue lights to keep the homeless out of the parking lot. We were unable to sleep and wish we had known about how loud the music would be.

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AI-generated summary based on recent guest reviews

Service

Service is often praised as friendly, courteous, and helpful with smooth check-in and attentive staff. Some guests reported unhelpful responses, reservation or room-assignment issues, and limited flexibility for ground-floor requests.

Related guest reviews

8

Andrea

13 Jun 2023

·

Stayed 1 night

I was rather taken aback by the fact that all the room doors were exterior. When travelling alone, I purposely try to avoid these places because they typically are not as secure. The room was clean and it was quiet overall. There was some noise from being so close to the freeway, and the door was stubborn so I had to slam it to get it to close. I did arrive late, and the front desk did call my room to make sure everything was to my satisfaction, which I was pleasantly surprised by. The breakfast was nothing fancy, but the breakfast attendant was polite and kept the items fresh and the breakfast room clean. While I am not sure I would want to stay for a multiple day stay because of the room door location, I would recommend a quick one night stop.

2

David

30 Apr 2025

·

Stayed 1 night

Had to walk upstairs to the 2nd. Floor with suitcase. Recent back surgery .No elevator. Horrible reception at front desk. Will never stay at that hotel. TV did not work. Front desk was no help.

10

Kary

28 Sept 2025

·

Stayed 1 night

Friendly staff, clean rooms and convenient location. Several restaurants within walking distance.

10

Michael P

19 Oct 2023

·

Stayed 1 night

Easy on & off freeway. I liked that the front desk called after check in to verify all was well in our room. I have never had another hotel ever do this.

8

Margaret

21 Jul 2023

·

Stayed 1 night

Check in was smooth no hiccups or problems. I requested a ground level room and received a phone call right after booking the room, they we out of ground floor rooms. I took the 2nd floor room due to their speedy response to my request. The room was nice, could have been a bit cleaner. They had left a used bar of soap in the shower. Other than that it was pretty clean. No one mentioned anything about breakfast, when or where it was being served. No mention of the location of vending or ice machines. If I had to rate them on a 1(low) - 10(high) scale I would give them a 7. There’s always room for improvement, right?

2

Nicole

4 Nov 2025

·

Stayed 1 night

We didn't stay the night due to safety concerns. The door did not lock even with the deadbolt activated the door can be opened! Upon notifying the front desk, he said he "would check it out" but did not offer us another room. So, we checked out and will not return.

10

Dominik

10 Nov 2025

·

Stayed 1 night

Stayed here multiple times, perfect for a night to get some rest while travelling rhe I-40 east or west. Clean rooms, friendly staff. Would stay again.

10

Herbey

22 Sept 2025

·

Stayed 1 night

Super friendly staff!!!

4

Mariah

7 Feb 2024

·

Stayed 1 night

Front desk lost my reservation. After three hours of settling into my room they again called and moved me to another room. After a long day, it not pleasant to have front desk continuously calling for information and having me go to the lobby multiple times. Room walls are thin and top bedding blankets are not clean.

10

juanita

7 Sept 2025

·

Stayed 2 nights

The front desk was wonderful, full of information and very helpful.

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AI-generated summary based on recent guest reviews

Location

Convenient off I-40 and walkable to restaurants and big-box stores, making it practical for road trips. Expect notable external noise from trains, highway, or nearby lot music, and occasional mentions of a sketchy feel or homeless presence; construction sometimes complicates access.

Related guest reviews

10

Lena

17 Jun 2025

·

Stayed 1 night

A nice clean place and close to the freeway.

6

Catherine

16 Jul 2025

·

Stayed 1 night

Because of road construction and poor signage, even though it was right on I40. It took use 30 minutes to get back on I40 in the morning, we drove around forever tryig to get on the interstate, in either direction. Not helpful for a traveler. Also, kleenex box had two tissues the the box.

8

Terry

13 Mar 2025

·

Stayed 1 night

Didn’t like the noisy trains all night

10

Kristine

9 Oct 2024

·

Stayed 1 night

Great place to stop for traveling families. Walmart, Home Depot and several restaurants walking distance.

8

Nelson

8 Feb 2025

·

Stayed 1 night

Nice staff person. Just sketchy area.

8

Nelson

25 Jul 2025

·

Stayed 1 night

We have to realize homeless people are all over but at least it was well light.

10

Norma

21 Jun 2025

·

Stayed 1 night

Convenient location for dinner, shopping, easy access to the freeway. Friendly staff. I will definitely make this my favorite place to stay every time I visit the area.

8

Betsy

23 Mar 2025

·

Stayed 1 night

Homeless around the area

10

Kayleigh

3 Mar 2025

·

Stayed 1 night

The property is conveniently placed by the mall and two restaurants. Plus there is a walmart near by.

6

Sarah

31 Mar 2025

·

Stayed 1 night

The room itself was fine. It was clean and had been freshly painted. We backed up to the neighboring Home Depot parking lot, where they blast music all night and flash blue lights to keep the homeless out of the parking lot. We were unable to sleep and wish we had known about how loud the music would be.

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Dining

Breakfast is generally well liked, with hot options such as eggs, biscuits and gravy, and waffles, and friendly attendants. Some found it mediocre or minimal on certain days, with occasional missing items.

Related guest reviews

8

Raymond

3 Aug 2025

·

Stayed 1 night

On a one way road trip! This was a nice place to stay for one night. Friendly staff, clean room and a clean extra large bathroom! Lots of space for a bathroom, which was a nice surprise! Breakfast good was good. Definitely do recommend the biscuits and gravy! The young lady that worked breakfast was very awesome and a great personality! When traveling again, I absolutely would stay here!!

10

David

23 Jan 2025

·

Stayed 1 night

This is a well kept and managed hotel. Accomodations were top notch, clean and as advertised. The breakfast was fresh and contained eggs, meats, potatoes and the usual assortment of carbo choices.

6

Kevin

12 Apr 2025

·

Stayed 1 night

Laid on my bed and I laid in a wade of gum on the comforter. Took a shower and only Luke warm water. Woke up and wanted breakfast and apparently the cook didn’t show up!! No more Quality Inn for me. Not much quality anymore !!!

6

Larry

24 Jul 2025

·

Stayed 2 nights

Breakfast server was very nice and helpful. Not her fault, but breakfast is not what I’m used to in many other hotels. Rented a King suite and and what we got certainly didn’t look like the pictures. No hangers. Only two towels. Hot tub has low jet pressure. We won’t return to this hotel.

10

Nicole

24 Nov 2025

·

Stayed 1 night

Loved the variety of food

6

David

3 Aug 2025

·

Stayed 1 night

Pool needed SHOCK and breakfast was mediocre.

10

Robert

3 Dec 2025

·

Stayed 1 night

Clean room, good breakfast, good tv

10

Cindy

13 Aug 2025

·

Stayed 1 night

Great breakfast and dining options.

8

Patty

3 Dec 2025

·

Stayed 1 night

Clean room, nice breakfast, comfortable bed.

8

Judith

20 Nov 2025

·

Stayed 1 night

Clean room - good value- nice breakfast and friendly staff!

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Month	Average price
January	US$74
February	US$78
March	US$92
April	US$99
May	US$98
June	US$101
July	US$103
August	US$93
September	US$91
October	US$89
November	US$86
December	US$75

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $121	17 $98	18 $109	19 $109
20 $101	21 $94	22 $101	23 $107	24 $106	25 $98	26 $98
27 $85	28 $105	29 $105	30 $107

Su	Mo	Tu	We	Th	Fr	Sa
				1 $88	2 $98	3 $98
4 $84	5 $93	6 $99	7 $100	8 $89	9 $98	10 $98
11 $85	12 $92	13 $92	14 $96	15 $88	16 $98	17 $98
18 $94	19 $94	20 $100	21 $99	22 $97	23 $98	24 $98
25 $89	26 $93	27 $94	28 $93	29 $94	30 $98	31 $98

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Roll in Shower)

Standard Room, 1 Queen Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Suite, 1 King Bed

Standard Room, 1 King Bed (Pet Friendly)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites Gallup I-40 Exit 20

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Prices for upcoming dates