Homewood Suites Toledo Maumee

We were very happy with the service by the front desk, he was the best during the afternoon and evening, the ladies who work at the desk, very poor all around, mostly just played on their phones! Breakfast was OK on Saturday morning, Sundays was pure Yuck! Now the room and poorly maintained hotel, we booked because there was a pool and hot tub, when we booked all these amenities were open and useful, day before I check in, there’s a notice that everything was shut down… poor communication. Room, half of the plugs(electrical outlets) didn’t work, multiple lamps didn’t work, 1 bathroom amenities worked, spacious shower and tub, ours however, fan didn’t work, water pressure was barely useful and the tub, we had to stand sideways to not fall in the undersized or warped, skinny tub/ shower(wife is very petite and couldn’t stand in the tub) and last, the toilet took 2-3 flushes to go down. We will never book this hotel again, tv barely worked, all three of them would shut down the picture and just reset during viewing, no smart services could be accessed on the tv’s and no connection to any smart access, no guide or menu to use devices or watch anything but antenna tv, you won’t get what anything close to what you pay!

Was visiting family for the holiday, was hoping to use the pool to have some family bonding time. Found out the pool was closed. If I had known this I would have stayed elsewhere. The room was dirty- sticky stuff on the bedroom floor, dirty socks and trash behind the nightstand. Upstairs guests talked all night. Sirens outside made sleeping impossible. Have stayed here before and was happy with the hotel- not this time!

Nice clean hotel with a decent free breakfast lots of parking close to restaurants and I 75

Great location. Friendly staff. Perfect dog friendly hotel!

Friendly staff, helped us use the outdoor space. Wished they had different bed options (two doubles vs king only) for the bedroom suites. The pullout couch was tired and saggy.

the pool wasnt open and that was the main reason y i booked it kids were very upset

There was visible pet hair on carpet, bathtub was dirty and the bathroom smelled like urine, but I had my own Lysol wipes and hand held steamer, therefore I was able to clean up. The staff are very nice and courteous and breakfast was decent and the area felt safe.

The property was dirty for the price I paid. The shower was gross. After an hour our socks were black because the carpet was so dirty did not feel comfortable because it was so dirty.

Room smelled like musty smoke. The sofa bed had dirty sheets...Carpet was stained and full of crumbs..I requested another room...The new room was a stifling 77 degrees despite the thermostat being set at 65...In the bedroom there was a portable ac unit plugged in..It was an upright box unit on the floor (like you would buy at WalMart)..I felt like I had checked in to a cheap motel not a $122/night Hilton owned hotel.. ...Actually, my wife and I couldn\'t believe that this was a Hilton hotel..The hotel appeared to be about 6 years overdue for a "complete" renovation... I asked if there were any other rooms available to try and she said they were all booked..I asked for a refund and was told I had to go through Expedia for my refund..I knew that would be unlikely so I said I would just stay in the first room which was the better of two evils...The front desk attendant then informed me that she had already checked me out and I would have to pay again for a new room..Unbelievable...I asked to speak to a manager whom she called immediately...The manager Nicole was GREAT...She apologized and after talking with the front desk attendant an available room magically materialized...The third room was in good shape and Nicole said I did not have to purchase it a second time...Thank you Nicole! We will not be returning to this hotel or any other of the same name...

Room needed to be cleaned better. There was trash behind the chair.

I've never stayed in a room so poorly maintained or cleaned. There was a dirty wash cloth on the bathroom floor, crumbs all over the room, and someone's forgotten shirt in a kitchen cabinet. Those are just a few of the numerous examples that come to mind. On the plus side, the water pressure in the shower was very good. This made it easier to wash away all the leftover hair found in the tub. I will not be staying at this or any other Hilton again. I don't understand how Expedia has it rated so highly. I will not be trusting the ratings on Expedia as blindly as I have been prior to this.

Room was clean but there was dust on a lot of things like the fan above the bed.

Hotel and room both we're very clean. I will definitely stay here again.

Room smelled like pets. Bedspread had black lint all over white bedspread. Breakfast booth seats all worn out and dirty for the price it needs a total remodel of rooms. They are large but nasty..not my idea of a suite

Check in was at 3. Got to the hotel at 345 and the room was still not ready. Waited an additional 15 mins for the room. The lobby was humid and extremely uncomfortable to wait in. When we finally got to the room, it was also hot and humid, it did not smell clean, the bathroom floor area was so wet, we almost fell when we stepped on the tile floor. It also smelled like wet dog.

The 1st room was dirty. Smelled like old feet ,had qtips behind the chair, tub was dirty and old rag still in the shower. I told the front desk and they made it right by changing room. So much better on 2nd floor.

Just a couple cracked floor tiles in the bathroom, otherwise everything else was excellent.

Room smelled like musty smoke. The sofa bed had dirty sheets...Carpet was stained and full of crumbs..I requested another room...The new room was a stifling 77 degrees despite the thermostat being set at 65...In the bedroom there was a portable ac unit plugged in..It was an upright box unit on the floor (like you would buy at WalMart)..I felt like I had checked in to a cheap motel not a $122/night Hilton owned hotel.. ...Actually, my wife and I couldn\'t believe that this was a Hilton hotel..The hotel appeared to be about 6 years overdue for a "complete" renovation... I asked if there were any other rooms available to try and she said they were all booked..I asked for a refund and was told I had to go through Expedia for my refund..I knew that would be unlikely so I said I would just stay in the first room which was the better of two evils...The front desk attendant then informed me that she had already checked me out and I would have to pay again for a new room..Unbelievable...I asked to speak to a manager whom she called immediately...The manager Nicole was GREAT...She apologized and after talking with the front desk attendant an available room magically materialized...The third room was in good shape and Nicole said I did not have to purchase it a second time...Thank you Nicole! We will not be returning to this hotel or any other of the same name...

Like the full kitchen, fireplace and size of room.

The bedroom area was separate from the rest of the suite which was great since we both do not go to sleep at the same time.

Overall a good stay, and we would stay again. Staff was really friendly and helpful, location was very convenient to the highway and several restaurants. The room could have been a little bit cleaner, but I also wouldn't call it dirty. The beds were very comfortable, but the living room furniture definitely wasn't the best.

Easy and friendly check in. Spacious room. Clean. Though carpet and furniture’s is showing signs of aging.

Everything was great. The only complaint is that the couches need replaced. The staff was friendly. The breakfast was very good.

Our room was in very poor shape, starting with the damp odor when you first walk in to the rusty nail my wife stepped on because the carpet is torn and missing and the tack strip has been exposed. Lawsuit waiting to happen! Bathroom was the worst area the ceiling above the shower is discolored, cracked and flaking off;wall tile was missing and just not replaced leaving exposed drywall. Very disappointing stay, truthfully I expected more from a Hilton (family) property!

worst room i have ever experienced with a hilton group of hotels. The main bed and pull over sofa bed were extremely bad and would sink in completely when you sleep on it. (btw i am 165lbs, so its not my wt). The bed and sofa would have completed their life cycle 5 years ago and should have been replaced. The next worst part is the bath tub in the bathroom. It is designed in such a way that it is a bit deeper in the middle and how ever you take a shower, there will be always water in the middle of the tub. It is very unhygienic to even step into it. The sealing of the bathroom has water strains as if there was a water leak a week ago or something. Overall the room looked like a cheap motel room beside the highway, rather than a hilton group of hotel.

There were a lot of restaurants around there. Also liked the fact that the bedroom and the kitchen/living room were separated by a door.

We were very happy with the service by the front desk, he was the best during the afternoon and evening, the ladies who work at the desk, very poor all around, mostly just played on their phones! Breakfast was OK on Saturday morning, Sundays was pure Yuck! Now the room and poorly maintained hotel, we booked because there was a pool and hot tub, when we booked all these amenities were open and useful, day before I check in, there’s a notice that everything was shut down… poor communication. Room, half of the plugs(electrical outlets) didn’t work, multiple lamps didn’t work, 1 bathroom amenities worked, spacious shower and tub, ours however, fan didn’t work, water pressure was barely useful and the tub, we had to stand sideways to not fall in the undersized or warped, skinny tub/ shower(wife is very petite and couldn’t stand in the tub) and last, the toilet took 2-3 flushes to go down. We will never book this hotel again, tv barely worked, all three of them would shut down the picture and just reset during viewing, no smart services could be accessed on the tv’s and no connection to any smart access, no guide or menu to use devices or watch anything but antenna tv, you won’t get what anything close to what you pay!

The hotel was great. Breakfast each morning was very good each day. The staff was very helpful. I will definitely stay there again on my visit home

Very decent, employees had great service. Property was okay

Comfortable bed and so very quiet for a good night’s rest. Staff at front desk were friendly and helpful.

Our double 2-room king suite was canceled due to “maintenance” issues that were not explained. We purchased this suite for a purpose and were denied the opportunity to use it. Very disappointed and feeling scammed.

Overall a good stay, and we would stay again. Staff was really friendly and helpful, location was very convenient to the highway and several restaurants. The room could have been a little bit cleaner, but I also wouldn't call it dirty. The beds were very comfortable, but the living room furniture definitely wasn't the best.

Was just comfortable and front desk accommodating of our needs!

Everything was great. The only complaint is that the couches need replaced. The staff was friendly. The breakfast was very good.

Everything was better than expected. Location, price, and staff were excellent.

Check in was at 3. Got to the hotel at 345 and the room was still not ready. Waited an additional 15 mins for the room. The lobby was humid and extremely uncomfortable to wait in. When we finally got to the room, it was also hot and humid, it did not smell clean, the bathroom floor area was so wet, we almost fell when we stepped on the tile floor. It also smelled like wet dog.

The picture of property is a bit deceiving. Other surrounding not so nice. We had a suite and it was nice but the stove oven was really dirty and handle was sticky. The shower handle leaked like crazy and took away from pressure for the shower. Was a bit disappointed in this room altogether. Would not stay here again and would not recommend it to my friends.

There was visible pet hair on carpet, bathtub was dirty and the bathroom smelled like urine, but I had my own Lysol wipes and hand held steamer, therefore I was able to clean up. The staff are very nice and courteous and breakfast was decent and the area felt safe.

Nice clean hotel with a decent free breakfast lots of parking close to restaurants and I 75

Nice hotel, convenient location to University of Toledo

I love the place and its location.

Great location. Friendly staff. Perfect dog friendly hotel!

Decent pricing for a high quality location.

Everything was better than expected. Location, price, and staff were excellent.

It was safe.

There were a lot of restaurants around there. Also liked the fact that the bedroom and the kitchen/living room were separated by a door.

We were very happy with the service by the front desk, he was the best during the afternoon and evening, the ladies who work at the desk, very poor all around, mostly just played on their phones! Breakfast was OK on Saturday morning, Sundays was pure Yuck! Now the room and poorly maintained hotel, we booked because there was a pool and hot tub, when we booked all these amenities were open and useful, day before I check in, there’s a notice that everything was shut down… poor communication. Room, half of the plugs(electrical outlets) didn’t work, multiple lamps didn’t work, 1 bathroom amenities worked, spacious shower and tub, ours however, fan didn’t work, water pressure was barely useful and the tub, we had to stand sideways to not fall in the undersized or warped, skinny tub/ shower(wife is very petite and couldn’t stand in the tub) and last, the toilet took 2-3 flushes to go down. We will never book this hotel again, tv barely worked, all three of them would shut down the picture and just reset during viewing, no smart services could be accessed on the tv’s and no connection to any smart access, no guide or menu to use devices or watch anything but antenna tv, you won’t get what anything close to what you pay!

The hotel was great. Breakfast each morning was very good each day. The staff was very helpful. I will definitely stay there again on my visit home

There was visible pet hair on carpet, bathtub was dirty and the bathroom smelled like urine, but I had my own Lysol wipes and hand held steamer, therefore I was able to clean up. The staff are very nice and courteous and breakfast was decent and the area felt safe.

The hotel was clean, staff was great and the breakfast was ver nice.

Nice clean hotel with a decent free breakfast lots of parking close to restaurants and I 75

Everything was great. The only complaint is that the couches need replaced. The staff was friendly. The breakfast was very good.

We arrived right at 3 pm, room not ready for 20 minutes. A really nice suite: full kitchen, fireplace (w/15 min. timer), soft sheets. Oddly, TVs in living & bedroom had different channels. Bath sink vanity separate from toilet/shower, but only toilet/shower had door. The lights from vanity shined onto the bed. No bedside clock/alarm. Could sometimes hear heavy footsteps through the ceiling.Breakfast was eggs, potatoes, sausage & gravy, breads, bagels, muffins, yogurt, sliced fruit, oatmeal, & cereal. No meats, though. Definitely would recommend Homewood Suites.