Residence Inn by Marriott Cleveland Mentor
From
US$169
/ night
Select dates to see prices and availability
From
US$169
/ night
About this property
Be sure to enjoy recreational amenities, including a hot tub, a 24-hour fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet h...
Amenities
Be sure to enjoy recreational amenities, including a hot tub, a 24-hour fitness center, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a banquet hall.
Business amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Dining
Take advantage of the hotel's room service. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Rooms
Make yourself at home in one of the 96 guestrooms, featuring kitchens with refrigerators and microwaves. Wired and wireless internet access is complimentary, while 39-inch LCD televisions with cable programming provide entertainment. Conveniences include phones, as well as desks and complimentary weekday newspapers.
Location
Located in Mentor, Residence Inn By Marriott Cleveland Mentor is within a 10-minute drive of Lake Erie College and Mentor Ice Arena. This hotel is 4.2 mi (6.7 km) from Mentor Lagoons Nature Preserve and 5.3 mi (8.5 km) from Headlands Beach State Park.
What's nearby
Atlas Cinemas Diamond Center 16(0.1 Miles)
Mentor Marsh - Carol H. Sweet Nature Center(2.1 Miles)
Black Brook Golf Course(2.9 Miles)
Mentor Dog Park(3 Miles)
Mentor Ice Arena(3.2 Miles)
Lake Erie College(3.5 Miles)
Lake Erie(3.5 Miles)
Mentor Lagoons Nature Preserve(4.2 Miles)
Headlands Beach State Park(5.3 Miles)
Fairport Harbor Marine Museum and Lighthouse(5.5 Miles)
Lake County History Center(5.5 Miles)
Fairport Harbor Lakefront Park Beach(5.6 Miles)
James Garfield National Historic Site(5.8 Miles)
Little Mountain Country Club(5.9 Miles)
Lake County Speedway(6.4 Miles)
Cleveland, OH (CGF-Cuyahoga County)(17.6 Miles)
Cleveland, OH (BKL-Burke Lakefront)(25.4 Miles)
Cleveland Hopkins International Airport (CLE)(38.7 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Dry cleaning
Housekeeping
Location
5660 Emerald Court, Mentor, Ohio, United States of America
Atlas Cinemas Diamond Center 16 (0.1 Miles)
Mentor Marsh - Carol H. Sweet Nature Center (2.1 Miles)
Black Brook Golf Course (2.9 Miles)
Mentor Dog Park (3 Miles)
Mentor Ice Arena (3.2 Miles)
Lake Erie College (3.5 Miles)
Room options
7
Suite, 2 Bedrooms, Fireplace
Room details
2 Double Beds
Sleeps 6
600 ft²
Air ConditioningHeatingWi-Fi (Free)Fireplace
8
Suite, Multiple Beds
Room details
2 Extra-Large Double Beds
and 1 Sofa Bed
Sleeps 6
600 ft²
Air ConditioningHeatingWi-Fi (Free)Fireplace
6
Studio, 1 King Bed with Sofa Bed
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
438 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Studio, 1 King Bed with Sofa Bed (Mobility Hearing Access, Transf Shower)
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
6
Studio, 1 King Bed with Sofa Bed (Hearing Accessible)
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
6
Suite, Multiple Beds (Mobility Accessible, Roll-In Shower)
Room details
2 Extra-Large Double Beds
and 1 Sofa Bed
Sleeps 6
Air ConditioningHeatingWi-Fi (Free)
6
Suite, 1 Double Bed (Hearing Accessible)
Room details
1 Double Bed
Sleeps 6
Air ConditioningHeatingWi-Fi (Free)
Guest reviews
8.9
Fabulous
Based on 450 verified reviews
Who stays here?
Business
18%
Couple
22%
Family
47%
Group
4%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At Residence Inn by Marriott Cleveland Mentor, guests consistently praise the welcoming staff, very spacious rooms, and a convenient, safe location close to dining, shopping, and highways, making it a reliable stop for road trips and Cleveland visits.
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What guests think
At Residence Inn by Marriott Cleveland Mentor, guests consistently praise the welcoming staff, very spacious rooms, and a convenient, safe location close to dining, shopping, and highways, making it a reliable stop for road trips and Cleveland visits.
Breakfast feedback is mixed, with many finding it good while others report limited variety, broken items, or bland preparation. While most rooms are comfortable, several reviews mention highway noise in certain rooms, occasional musty odors or dated furnishings, and a few maintenance issues like faulty doors or worn sofa beds. Facilities include an outdoor pool and hot tub that may close seasonally, and the hotel is pet friendly, though some mention high pet fees. Expect a comfortable, convenient stay with standout service and a few caveats.
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AI-generated summary based on recent guest reviews
Facilities
Guests appreciate the outdoor pool and hot tub when open; some note seasonal closures. The property is pet friendly, with a few mentioning higher pet fees.
Related guest reviews
10
kelly
22 Aug 2025
·
Stayed 3 nights
It was in a nice safe location and it had an outdoor pool that was fabulous
It was in a nice safe location and it had an outdoor pool that was fabulous
10
Thomas
21 Jun 2024
·
Stayed 1 night
The property and facilities are nice and clean . The parking lot is not driver friendly . Too tight especially for SUV’s . The staff were all great except the women who checked us in . She was rude and not very welcoming at all . I almost cancelled at the check in desk and would have had we not been so tired . When I booked the room I chose a suite room that slept 6 people. The room was not set up to sleep 6 But the staff did accommodate and delivered 2 Roll away beds . I did end up sleeping on coach cushions on the floor but at least my guests were taken care of . Overall I would recommend this hotel and hope you either get rid of the rude host or remove her from dealing with the public . A host should be warm and welcoming .
The property and facilities are nice and clean . The parking lot is not driver friendly . Too tight especially for SUV’s . The staff were all great except the women who checked us in . She was rude and not very welcoming at all . I almost cancelled at the check in desk and would have had we not been so tired . When I booked the room I chose a suite room that slept 6 people. The room was not set up to sleep 6 But the staff did accommodate and delivered 2 Roll away beds . I did end up sleeping on coach cushions on the floor but at least my guests were taken care of . Overall I would recommend this hotel and hope you either get rid of the rude host or remove her from dealing with the public . A host should be warm and welcoming .
6
Jeremy
19 Nov 2023
·
Stayed 1 night
I mean, one of the reasons we booked a more expensive room here than a cheaper room nearby was because Hotels.com said it had a pool. Imagine our disappointment when we arrived and saw that they were both outdoors and covered for the winter. It would be nice for the properties to indicate that information so we can make a more informed choice. The room itself was large and comfortable, with a fantastic bed. Unfortunately, the soundproofing was dismal, every time someone walked by we could hear their conversation.
I mean, one of the reasons we booked a more expensive room here than a cheaper room nearby was because Hotels.com said it had a pool. Imagine our disappointment when we arrived and saw that they were both outdoors and covered for the winter. It would be nice for the properties to indicate that information so we can make a more informed choice. The room itself was large and comfortable, with a fantastic bed. Unfortunately, the soundproofing was dismal, every time someone walked by we could hear their conversation.
8
Andrew Emmanuel
2 Aug 2024
·
Stayed 5 nights
This particular location was less expensive than other Residence Inn by Marriot. This location is in a safe area and is close to shopping and restaurant's. The staff was excellent and the grounds were clean. A couple areas of improvement would be the following. The weight room is severely outdated and lacks a lot of equipment. Some of the rooms are located only yards away from the highway making it noisy and difficult to sleep. I would reserve a room at this location in the future albeit I would request a room not facing the highway. All in all a good experience.
This particular location was less expensive than other Residence Inn by Marriot. This location is in a safe area and is close to shopping and restaurant's. The staff was excellent and the grounds were clean. A couple areas of improvement would be the following. The weight room is severely outdated and lacks a lot of equipment. Some of the rooms are located only yards away from the highway making it noisy and difficult to sleep. I would reserve a room at this location in the future albeit I would request a room not facing the highway. All in all a good experience.
10
Ashlee
17 Aug 2025
·
Stayed 1 night
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
10
Teresa
27 Aug 2023
·
Stayed 1 night
Nice staff, and the jacuzzi is hot.
Nice staff, and the jacuzzi is hot.
10
Zarina
25 May 2024
·
Stayed 1 night
Staff was amazing. I love the basketball court, pools, access to food they provided and the shopping plazas that are close. I came here during Covid and now and they only have gotten better. Very clean wnd spacious.
Staff was amazing. I love the basketball court, pools, access to food they provided and the shopping plazas that are close. I came here during Covid and now and they only have gotten better. Very clean wnd spacious.
10
Robin
6 Jul 2025
·
Stayed 2 nights
We were here on a 90⁰ weekend. The pool was clean with a perfect temperature. The room was clean, breakfast average. I'd stay again.
We were here on a 90⁰ weekend. The pool was clean with a perfect temperature. The room was clean, breakfast average. I'd stay again.
6
Roxy
9 Sept 2024
·
Stayed 2 nights
Overall, I’d say it’s just an average hotel if not below average. Initially walking in the person at the front counter was definitely not welcoming. She seemed unhappy and like she didn’t want to be there so not a great first impressIon. She was like that every time we saw her. Room smelled very musty when we first walked in it. The more we were in it, the more we realized it smelled like dog pee by the couch. One big reason I booked here was for the hot tub. It ended up being completely drained. When we ask, the not very friendly lady said it was closed for the season. They really need to advertise this on their website. I told her that’s one of the main reasons I chose that hotel. She showed/gave no empathy or apology whatsoever. Breakfast in the mornings was definitely not great which again was another reason I stayed here. Food was very bland and some of it wasn’t cooked completely. Coffee was cold the first morning. On a positive note, shower had good water pressure and the soap in the shower I really liked. Bed was comfortable so those are the couple things that were good. Honestly, I wish I would have stayed somewhere else. I mentioned all of this to the hotel when checking out and they did nothing to try to make anything better. For that reason, I will never stay there again. Don’t recommend unless you don’t care about paying a high premium price for very little in return. So disappointed because this was a weekend away for my husband and I.
Overall, I’d say it’s just an average hotel if not below average. Initially walking in the person at the front counter was definitely not welcoming. She seemed unhappy and like she didn’t want to be there so not a great first impressIon. She was like that every time we saw her. Room smelled very musty when we first walked in it. The more we were in it, the more we realized it smelled like dog pee by the couch. One big reason I booked here was for the hot tub. It ended up being completely drained. When we ask, the not very friendly lady said it was closed for the season. They really need to advertise this on their website. I told her that’s one of the main reasons I chose that hotel. She showed/gave no empathy or apology whatsoever. Breakfast in the mornings was definitely not great which again was another reason I stayed here. Food was very bland and some of it wasn’t cooked completely. Coffee was cold the first morning. On a positive note, shower had good water pressure and the soap in the shower I really liked. Bed was comfortable so those are the couple things that were good. Honestly, I wish I would have stayed somewhere else. I mentioned all of this to the hotel when checking out and they did nothing to try to make anything better. For that reason, I will never stay there again. Don’t recommend unless you don’t care about paying a high premium price for very little in return. So disappointed because this was a weekend away for my husband and I.
10
Cindy
14 Aug 2025
·
Stayed 1 night
Excellent amenities. Beautiful facility. Staff so friendly!
Excellent amenities. Beautiful facility. Staff so friendly!
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AI-generated summary based on recent guest reviews
Cleanliness
Most reviews describe the hotel and rooms as very clean, with well-kept grounds. A handful mention issues such as musty odors or dirty/worn sofa beds.
Related guest reviews
10
Lora Maureen
1 Dec 2025
·
Stayed 1 night
We always stay here during our drive from St. Louis to the Syracuse area. We are so happy that we found you! Everyone is always so very welcoming and hospitable. The rooms are so clean, cozy, spacious and reasonable. We always rest very well, prior to getting up early the next day and resuming the rest of our drive. We adore Noosa Bistro across the street! We often get up before the breakfast area opens; however, the workers there are always so very kind and gracious. They offer us coffee, of course, and then ask if we wish to take anything with us to eat as we prepare to hit the road. Thank you for always going the extra mile. We highly recommend and will certainly be back!
We always stay here during our drive from St. Louis to the Syracuse area. We are so happy that we found you! Everyone is always so very welcoming and hospitable. The rooms are so clean, cozy, spacious and reasonable. We always rest very well, prior to getting up early the next day and resuming the rest of our drive. We adore Noosa Bistro across the street! We often get up before the breakfast area opens; however, the workers there are always so very kind and gracious. They offer us coffee, of course, and then ask if we wish to take anything with us to eat as we prepare to hit the road. Thank you for always going the extra mile. We highly recommend and will certainly be back!
10
Peter
21 Jun 2025
·
Stayed 2 nights
Spotless gardens looked very good room excellent breakfast was good and tables and area very clean WiFi also good
Spotless gardens looked very good room excellent breakfast was good and tables and area very clean WiFi also good
8
Scott
4 Aug 2024
·
Stayed 1 night
Friendly staff and clean, comfortable room
Friendly staff and clean, comfortable room
10
Ashlee
17 Aug 2025
·
Stayed 1 night
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
10
Brian
6 Aug 2024
·
Stayed 2 nights
The room was spacious, clean, and comfortable
The room was spacious, clean, and comfortable
10
Patricia
11 Apr 2024
·
Stayed 1 night
The hotel was nice and the room was clean. Breakfast was good too.
The hotel was nice and the room was clean. Breakfast was good too.
10
Keith
18 Jul 2025
·
Stayed 1 night
The hotel and property are very clean, with friendly staff. The property is easily accessible from the highway and is in a good area. Would stay again. We highly recommend.
The hotel and property are very clean, with friendly staff. The property is easily accessible from the highway and is in a good area. Would stay again. We highly recommend.
6
Roxy
9 Sept 2024
·
Stayed 2 nights
Overall, I’d say it’s just an average hotel if not below average. Initially walking in the person at the front counter was definitely not welcoming. She seemed unhappy and like she didn’t want to be there so not a great first impressIon. She was like that every time we saw her. Room smelled very musty when we first walked in it. The more we were in it, the more we realized it smelled like dog pee by the couch. One big reason I booked here was for the hot tub. It ended up being completely drained. When we ask, the not very friendly lady said it was closed for the season. They really need to advertise this on their website. I told her that’s one of the main reasons I chose that hotel. She showed/gave no empathy or apology whatsoever. Breakfast in the mornings was definitely not great which again was another reason I stayed here. Food was very bland and some of it wasn’t cooked completely. Coffee was cold the first morning. On a positive note, shower had good water pressure and the soap in the shower I really liked. Bed was comfortable so those are the couple things that were good. Honestly, I wish I would have stayed somewhere else. I mentioned all of this to the hotel when checking out and they did nothing to try to make anything better. For that reason, I will never stay there again. Don’t recommend unless you don’t care about paying a high premium price for very little in return. So disappointed because this was a weekend away for my husband and I.
Overall, I’d say it’s just an average hotel if not below average. Initially walking in the person at the front counter was definitely not welcoming. She seemed unhappy and like she didn’t want to be there so not a great first impressIon. She was like that every time we saw her. Room smelled very musty when we first walked in it. The more we were in it, the more we realized it smelled like dog pee by the couch. One big reason I booked here was for the hot tub. It ended up being completely drained. When we ask, the not very friendly lady said it was closed for the season. They really need to advertise this on their website. I told her that’s one of the main reasons I chose that hotel. She showed/gave no empathy or apology whatsoever. Breakfast in the mornings was definitely not great which again was another reason I stayed here. Food was very bland and some of it wasn’t cooked completely. Coffee was cold the first morning. On a positive note, shower had good water pressure and the soap in the shower I really liked. Bed was comfortable so those are the couple things that were good. Honestly, I wish I would have stayed somewhere else. I mentioned all of this to the hotel when checking out and they did nothing to try to make anything better. For that reason, I will never stay there again. Don’t recommend unless you don’t care about paying a high premium price for very little in return. So disappointed because this was a weekend away for my husband and I.
6
Sahara
1 Sept 2024
·
Stayed 1 night
The sofa bed for this property is very uncomfortable. The mattress is so thin that it feels like you just have a sheet over the springs. Overall the couch didn’t look cared for. There were stains on the cushions.
The sofa bed for this property is very uncomfortable. The mattress is so thin that it feels like you just have a sheet over the springs. Overall the couch didn’t look cared for. There were stains on the cushions.
6
Shelly
6 Jul 2025
·
Stayed 2 nights
Property is old and worn. Definitely needs a thorough cleaning and update. Pullout couch in our suite was so dirty and uncomfortable to sleep on. General Manager was very kind and helpful.
Property is old and worn. Definitely needs a thorough cleaning and update. Pullout couch in our suite was so dirty and uncomfortable to sleep on. General Manager was very kind and helpful.
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AI-generated summary based on recent guest reviews
Rooms
Rooms are widely praised for being very spacious and comfortable, often with separate living areas and kitchens. Some guests report highway noise, dated furnishings or odors, and occasional maintenance issues.
Related guest reviews
10
Kris
14 Sept 2025
·
Stayed 1 night
Huge space! Very nice hotel in good location. Very quiet
Huge space! Very nice hotel in good location. Very quiet
10
Niamh
19 Sept 2025
·
Stayed 2 nights
The rooms here are great really big with a proper work area
The rooms here are great really big with a proper work area
8
Martin
4 Jun 2025
·
Stayed 2 nights
Everything was great. The only think that may be upgrade are the windows because the building is located next to a busy road and the noise goes thought the windows making it hard to sleep.
Everything was great. The only think that may be upgrade are the windows because the building is located next to a busy road and the noise goes thought the windows making it hard to sleep.
8
Andrew Emmanuel
2 Aug 2024
·
Stayed 5 nights
This particular location was less expensive than other Residence Inn by Marriot. This location is in a safe area and is close to shopping and restaurant's. The staff was excellent and the grounds were clean. A couple areas of improvement would be the following. The weight room is severely outdated and lacks a lot of equipment. Some of the rooms are located only yards away from the highway making it noisy and difficult to sleep. I would reserve a room at this location in the future albeit I would request a room not facing the highway. All in all a good experience.
This particular location was less expensive than other Residence Inn by Marriot. This location is in a safe area and is close to shopping and restaurant's. The staff was excellent and the grounds were clean. A couple areas of improvement would be the following. The weight room is severely outdated and lacks a lot of equipment. Some of the rooms are located only yards away from the highway making it noisy and difficult to sleep. I would reserve a room at this location in the future albeit I would request a room not facing the highway. All in all a good experience.
10
Brian
6 Aug 2024
·
Stayed 2 nights
The room was spacious, clean, and comfortable
The room was spacious, clean, and comfortable
10
Carly
15 Dec 2024
·
Stayed 1 night
We enjoyed our stay here. The room was a great size and the bed was extremely comfortable. The bathroom door wouldn't close, not a huge deal for our family, just was annoying. Breakfast was nice a d had some different options
We enjoyed our stay here. The room was a great size and the bed was extremely comfortable. The bathroom door wouldn't close, not a huge deal for our family, just was annoying. Breakfast was nice a d had some different options
6
Christopher
30 Aug 2025
·
Stayed 1 night
The room was dated and dingy for the price. The non-refundable pet fee for our cat was $115 for just a one-night stay, which felt excessive. On top of that, the front desk staff wasn't very friendly. Overall, not worth the cost.
The room was dated and dingy for the price. The non-refundable pet fee for our cat was $115 for just a one-night stay, which felt excessive. On top of that, the front desk staff wasn't very friendly. Overall, not worth the cost.
10
MARY
11 Aug 2025
·
Stayed 1 night
Our room was huge with a kitchen living room and big bathroom The bed was so comfortable For breakfast they served gluten free bagels and other gluten free items with their buffet which was a great surprise
Our room was huge with a kitchen living room and big bathroom The bed was so comfortable For breakfast they served gluten free bagels and other gluten free items with their buffet which was a great surprise
6
Sahara
1 Sept 2024
·
Stayed 1 night
The sofa bed for this property is very uncomfortable. The mattress is so thin that it feels like you just have a sheet over the springs. Overall the couch didn’t look cared for. There were stains on the cushions.
The sofa bed for this property is very uncomfortable. The mattress is so thin that it feels like you just have a sheet over the springs. Overall the couch didn’t look cared for. There were stains on the cushions.
6
Cynthia
22 Sept 2023
·
Stayed 1 night
Incredibly noisy from hwy traffic
Incredibly noisy from hwy traffic
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, welcoming, and helpful, with smooth check-in and attentive hospitality. However, multiple reviews cite an unwelcoming front desk experience at times.
Related guest reviews
10
Lora Maureen
26 Jul 2025
·
Stayed 1 night
We love staying at this hotel, as a stopping place from St Louis to upstate NY. Everyone is hospitable and accommodating. The rooms are comfy and spacious - clean and very quiet. We love walking to Noosa Bistro across the street. All staff are friendly and helpful. Thank you!
We love staying at this hotel, as a stopping place from St Louis to upstate NY. Everyone is hospitable and accommodating. The rooms are comfy and spacious - clean and very quiet. We love walking to Noosa Bistro across the street. All staff are friendly and helpful. Thank you!
10
Thomas
21 Jun 2024
·
Stayed 1 night
The property and facilities are nice and clean . The parking lot is not driver friendly . Too tight especially for SUV’s . The staff were all great except the women who checked us in . She was rude and not very welcoming at all . I almost cancelled at the check in desk and would have had we not been so tired . When I booked the room I chose a suite room that slept 6 people. The room was not set up to sleep 6 But the staff did accommodate and delivered 2 Roll away beds . I did end up sleeping on coach cushions on the floor but at least my guests were taken care of . Overall I would recommend this hotel and hope you either get rid of the rude host or remove her from dealing with the public . A host should be warm and welcoming .
The property and facilities are nice and clean . The parking lot is not driver friendly . Too tight especially for SUV’s . The staff were all great except the women who checked us in . She was rude and not very welcoming at all . I almost cancelled at the check in desk and would have had we not been so tired . When I booked the room I chose a suite room that slept 6 people. The room was not set up to sleep 6 But the staff did accommodate and delivered 2 Roll away beds . I did end up sleeping on coach cushions on the floor but at least my guests were taken care of . Overall I would recommend this hotel and hope you either get rid of the rude host or remove her from dealing with the public . A host should be warm and welcoming .
10
Ashlee
17 Aug 2025
·
Stayed 1 night
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
10
Zachary
5 Apr 2025
·
Stayed 1 night
Staff was wonderful and personable, zero issues at all.
Staff was wonderful and personable, zero issues at all.
10
Zarina
25 May 2024
·
Stayed 1 night
Staff was amazing. I love the basketball court, pools, access to food they provided and the shopping plazas that are close. I came here during Covid and now and they only have gotten better. Very clean wnd spacious.
Staff was amazing. I love the basketball court, pools, access to food they provided and the shopping plazas that are close. I came here during Covid and now and they only have gotten better. Very clean wnd spacious.
6
Christopher
30 Aug 2025
·
Stayed 1 night
The room was dated and dingy for the price. The non-refundable pet fee for our cat was $115 for just a one-night stay, which felt excessive. On top of that, the front desk staff wasn't very friendly. Overall, not worth the cost.
The room was dated and dingy for the price. The non-refundable pet fee for our cat was $115 for just a one-night stay, which felt excessive. On top of that, the front desk staff wasn't very friendly. Overall, not worth the cost.
6
Roxy
9 Sept 2024
·
Stayed 2 nights
Overall, I’d say it’s just an average hotel if not below average. Initially walking in the person at the front counter was definitely not welcoming. She seemed unhappy and like she didn’t want to be there so not a great first impressIon. She was like that every time we saw her. Room smelled very musty when we first walked in it. The more we were in it, the more we realized it smelled like dog pee by the couch. One big reason I booked here was for the hot tub. It ended up being completely drained. When we ask, the not very friendly lady said it was closed for the season. They really need to advertise this on their website. I told her that’s one of the main reasons I chose that hotel. She showed/gave no empathy or apology whatsoever. Breakfast in the mornings was definitely not great which again was another reason I stayed here. Food was very bland and some of it wasn’t cooked completely. Coffee was cold the first morning. On a positive note, shower had good water pressure and the soap in the shower I really liked. Bed was comfortable so those are the couple things that were good. Honestly, I wish I would have stayed somewhere else. I mentioned all of this to the hotel when checking out and they did nothing to try to make anything better. For that reason, I will never stay there again. Don’t recommend unless you don’t care about paying a high premium price for very little in return. So disappointed because this was a weekend away for my husband and I.
Overall, I’d say it’s just an average hotel if not below average. Initially walking in the person at the front counter was definitely not welcoming. She seemed unhappy and like she didn’t want to be there so not a great first impressIon. She was like that every time we saw her. Room smelled very musty when we first walked in it. The more we were in it, the more we realized it smelled like dog pee by the couch. One big reason I booked here was for the hot tub. It ended up being completely drained. When we ask, the not very friendly lady said it was closed for the season. They really need to advertise this on their website. I told her that’s one of the main reasons I chose that hotel. She showed/gave no empathy or apology whatsoever. Breakfast in the mornings was definitely not great which again was another reason I stayed here. Food was very bland and some of it wasn’t cooked completely. Coffee was cold the first morning. On a positive note, shower had good water pressure and the soap in the shower I really liked. Bed was comfortable so those are the couple things that were good. Honestly, I wish I would have stayed somewhere else. I mentioned all of this to the hotel when checking out and they did nothing to try to make anything better. For that reason, I will never stay there again. Don’t recommend unless you don’t care about paying a high premium price for very little in return. So disappointed because this was a weekend away for my husband and I.
10
Carol
9 Apr 2024
·
Stayed 2 nights
Staff was helpful and friendly. Room was great!
Staff was helpful and friendly. Room was great!
10
Cindy
14 Aug 2025
·
Stayed 1 night
Excellent amenities. Beautiful facility. Staff so friendly!
Excellent amenities. Beautiful facility. Staff so friendly!
10
Susan
3 Apr 2025
·
Stayed 1 night
Front desk staffing is wonderful
Front desk staffing is wonderful
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AI-generated summary based on recent guest reviews
Location
Convenient, safe area close to shopping, restaurants, and highways, and an easy drive to Cleveland and nearby attractions. Many find it practical for road trips and event stays.
Related guest reviews
10
Memory
9 Nov 2025
·
Stayed 1 night
Check in was easy, room was clean and quiet. Pillows were very comfortable. We had our dog and they were very accommodating of her. The breakfast was good and checkout was simple. Overall was great experience. Location and up keep of the facilities was nice also.
Check in was easy, room was clean and quiet. Pillows were very comfortable. We had our dog and they were very accommodating of her. The breakfast was good and checkout was simple. Overall was great experience. Location and up keep of the facilities was nice also.
10
Kris
14 Sept 2025
·
Stayed 1 night
Huge space! Very nice hotel in good location. Very quiet
Huge space! Very nice hotel in good location. Very quiet
8
Charles
22 Sept 2025
·
Stayed 4 nights
Solid choice, good location.
Solid choice, good location.
10
Jon
29 Jun 2025
·
Stayed 1 night
Great place to stay, close enough to Cleveland, 15 minute drive to downtown. Great place, hotel lost power during the night. Made it impossible to sleep due to using a CPAP. Even with the power outage I would definitely stay at the hotel again.
Great place to stay, close enough to Cleveland, 15 minute drive to downtown. Great place, hotel lost power during the night. Made it impossible to sleep due to using a CPAP. Even with the power outage I would definitely stay at the hotel again.
10
Marguerite
31 May 2025
·
Stayed 1 night
Our Residence Inn Mentor stay was very comfortable. It's location is convenient for visiting Cleveland's University Circle and Kirtland's Holden Arboretum. Staff was wonderful! AND the inn allows pets which is a big help to our family.
Our Residence Inn Mentor stay was very comfortable. It's location is convenient for visiting Cleveland's University Circle and Kirtland's Holden Arboretum. Staff was wonderful! AND the inn allows pets which is a big help to our family.
10
James
1 Feb 2025
·
Stayed 1 night
Perfect for us! Great location with lots of good restaurants and shops around it.
Perfect for us! Great location with lots of good restaurants and shops around it.
10
Ashlee
17 Aug 2025
·
Stayed 1 night
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
10
mark
30 Aug 2025
·
Stayed 3 nights
nice and accessible
nice and accessible
10
Keith
18 Jul 2025
·
Stayed 1 night
The hotel and property are very clean, with friendly staff. The property is easily accessible from the highway and is in a good area. Would stay again. We highly recommend.
The hotel and property are very clean, with friendly staff. The property is easily accessible from the highway and is in a good area. Would stay again. We highly recommend.
10
James
15 Jul 2023
·
Stayed 1 night
Convenient location to shopping and dining. Close to highways.
Convenient location to shopping and dining. Close to highways.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is mixed: numerous guests enjoyed it, and some praised options like gluten-free items. Others found quality inconsistent, citing watery eggs, broken waffle machines, bland or undercooked items, and occasional cold coffee.
Related guest reviews
10
Memory
9 Nov 2025
·
Stayed 1 night
Check in was easy, room was clean and quiet. Pillows were very comfortable. We had our dog and they were very accommodating of her. The breakfast was good and checkout was simple. Overall was great experience. Location and up keep of the facilities was nice also.
Check in was easy, room was clean and quiet. Pillows were very comfortable. We had our dog and they were very accommodating of her. The breakfast was good and checkout was simple. Overall was great experience. Location and up keep of the facilities was nice also.
2
Elizabeth
31 Jul 2025
·
Stayed 2 nights
Breakfast was awful no variety eggs were watery
Breakfast was awful no variety eggs were watery
10
Janine
20 Oct 2025
·
Stayed 1 night
Waffle machine was broken. No fresh eggs, only a quiche which was burnt. Breakfast needed to improve.
Waffle machine was broken. No fresh eggs, only a quiche which was burnt. Breakfast needed to improve.
10
Catherine
2 Apr 2024
·
Stayed 1 night
Clean, comfortable & roomy. Breakfast was good too.
Clean, comfortable & roomy. Breakfast was good too.
10
Ashlee
17 Aug 2025
·
Stayed 1 night
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
I travelled from Maryland to this Residence Inn location for a Morgan Wallen concert in Cleveland at the Huntington Bank Field. The field was only 30 mins from this location and super easy to get too. There is a good pick of fast food options right by this Hotel. The staff were impeccable! Extremely friendly! The hotel itself was super clean and the Breakfast was delicious. They are pet friendly, have a hot tub and pool as well!! Can’t beat how convenient all that is! If I could give more than 5 Stars I would!! HIGHLY RECOMMEND staying here !!
10
Carly
15 Dec 2024
·
Stayed 1 night
We enjoyed our stay here. The room was a great size and the bed was extremely comfortable. The bathroom door wouldn't close, not a huge deal for our family, just was annoying. Breakfast was nice a d had some different options
We enjoyed our stay here. The room was a great size and the bed was extremely comfortable. The bathroom door wouldn't close, not a huge deal for our family, just was annoying. Breakfast was nice a d had some different options
10
Patricia
11 Apr 2024
·
Stayed 1 night
The hotel was nice and the room was clean. Breakfast was good too.
The hotel was nice and the room was clean. Breakfast was good too.
10
Louis
15 Jul 2024
·
Stayed 1 night
Great breakfast!
Great breakfast!
6
Roxy
9 Sept 2024
·
Stayed 2 nights
Overall, I’d say it’s just an average hotel if not below average. Initially walking in the person at the front counter was definitely not welcoming. She seemed unhappy and like she didn’t want to be there so not a great first impressIon. She was like that every time we saw her. Room smelled very musty when we first walked in it. The more we were in it, the more we realized it smelled like dog pee by the couch. One big reason I booked here was for the hot tub. It ended up being completely drained. When we ask, the not very friendly lady said it was closed for the season. They really need to advertise this on their website. I told her that’s one of the main reasons I chose that hotel. She showed/gave no empathy or apology whatsoever. Breakfast in the mornings was definitely not great which again was another reason I stayed here. Food was very bland and some of it wasn’t cooked completely. Coffee was cold the first morning. On a positive note, shower had good water pressure and the soap in the shower I really liked. Bed was comfortable so those are the couple things that were good. Honestly, I wish I would have stayed somewhere else. I mentioned all of this to the hotel when checking out and they did nothing to try to make anything better. For that reason, I will never stay there again. Don’t recommend unless you don’t care about paying a high premium price for very little in return. So disappointed because this was a weekend away for my husband and I.
Overall, I’d say it’s just an average hotel if not below average. Initially walking in the person at the front counter was definitely not welcoming. She seemed unhappy and like she didn’t want to be there so not a great first impressIon. She was like that every time we saw her. Room smelled very musty when we first walked in it. The more we were in it, the more we realized it smelled like dog pee by the couch. One big reason I booked here was for the hot tub. It ended up being completely drained. When we ask, the not very friendly lady said it was closed for the season. They really need to advertise this on their website. I told her that’s one of the main reasons I chose that hotel. She showed/gave no empathy or apology whatsoever. Breakfast in the mornings was definitely not great which again was another reason I stayed here. Food was very bland and some of it wasn’t cooked completely. Coffee was cold the first morning. On a positive note, shower had good water pressure and the soap in the shower I really liked. Bed was comfortable so those are the couple things that were good. Honestly, I wish I would have stayed somewhere else. I mentioned all of this to the hotel when checking out and they did nothing to try to make anything better. For that reason, I will never stay there again. Don’t recommend unless you don’t care about paying a high premium price for very little in return. So disappointed because this was a weekend away for my husband and I.
10
MARY
11 Aug 2025
·
Stayed 1 night
Our room was huge with a kitchen living room and big bathroom The bed was so comfortable For breakfast they served gluten free bagels and other gluten free items with their buffet which was a great surprise
Our room was huge with a kitchen living room and big bathroom The bed was so comfortable For breakfast they served gluten free bagels and other gluten free items with their buffet which was a great surprise
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AI-generated summary based on recent guest reviews
8
RENEE
4 Aug 2026
·
Stayed 5 nights
Good: Staff was exceptional. Check-in clerk was amazing and so was the woman who ran the breakfast kitchen. Breakfast was hot and delicious with a nice veriety each day. Not so good: Rooms and hallways were out of date and shabby - worn and stained carpets. Our room had torn carpet and the stovetop was kind of glued together. Housekeeping was very good-but there’s not much they can do about shabbiness.
Good: Staff was exceptional. Check-in clerk was amazing and so was the woman who ran the breakfast kitchen. Breakfast was hot and delicious with a nice veriety each day. Not so good: Rooms and hallways were out of date and shabby - worn and stained carpets. Our room had torn carpet and the stovetop was kind of glued together. Housekeeping was very good-but there’s not much they can do about shabbiness.
10
Douglas
23 Jun 2026
·
Stayed 1 night
Lovely property - loved the room
Lovely property - loved the room
10
Linda
22 Jun 2026
·
Stayed 2 nights
Staff was very friendly, rooms were Clean, breakfast was just ok
Staff was very friendly, rooms were Clean, breakfast was just ok
8
Laura
17 Jun 2026
·
Stayed 1 night
We stay here frequently and it really needs to be updated. The carpet on the floors and elevator look dirty The elevator also squeaks a lot and is scary if you aren’t expecting it. The staff is wonderful and overall, the facility is very good and smells so clean. The rooms are spacious and the beds are so comfortable! Breakfast is okay, but it has been better in the past.
We stay here frequently and it really needs to be updated. The carpet on the floors and elevator look dirty The elevator also squeaks a lot and is scary if you aren’t expecting it. The staff is wonderful and overall, the facility is very good and smells so clean. The rooms are spacious and the beds are so comfortable! Breakfast is okay, but it has been better in the past.
10
Renee
15 Jun 2026
·
Stayed 1 night
All staff was very helpful and friendly! Room was also very clean.
All staff was very helpful and friendly! Room was also very clean.
FAQs about Residence Inn by Marriott Cleveland Mentor
Is parking available at the property?
Free self-parking is available on-site. However, parking is limited.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Does the property allow pets?
Pets are allowed with a pet fee of USD 5.00 per accommodation, per day, plus a one-time cleaning fee of USD 100.00. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.
What accessibility features are available for guests with disabilities?
The property features step-free entrances, wheelchair-accessible facilities, and elevators. Accessible public areas and rooms are available, ensuring comfort for guests with disabilities.
What is the location of the property in relation to key landmarks?
The hotel is located in Mentor, within a 10-minute drive of Lake Erie College and Mentor Ice Arena. It is 4.2 miles from Mentor Lagoons Nature Preserve and 5.3 miles from Headlands Beach State Park.
Does the property have a swimming pool?
Yes, there is a seasonal outdoor pool available from May to September. Pool access is from 8 AM to 10 PM.
What are the policies for guests staying with children?
Children are welcome at the property. There is no minimum age for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: NO DATA
- 2026-09-16: NO DATA
- 2026-09-17: 180.74100743667603USD
- 2026-09-18: 244.40576457403566USD
- 2026-09-19: 222.6967669544678USD
- 2026-09-20: 154.1539493312073USD
- 2026-09-21: 183.64420923287966USD
- 2026-09-22: 202.6902855938721USD
- 2026-09-23: 190.90849316671753USD
- 2026-09-24: 182.3283247715149USD
- 2026-09-25: 188.39391719747925USD
- 2026-09-26: 191.98100109750368USD
- 2026-09-27: 161.8842764072571USD
- 2026-09-28: 167.95359451965334USD
- 2026-09-29: 183.7523241053467USD
- 2026-09-30: 178.2490304668274USD
- 2026-10-01: 172.67564844552612USD
- 2026-10-02: 241.31690814971924USD
- 2026-10-03: 270.6197642747193USD
- 2026-10-04: 173.51810835775757USD
- 2026-10-05: 191.98100109750368USD
- 2026-10-06: 202.70620284576418USD
- 2026-10-07: 192.94100379293823USD
- 2026-10-08: 191.98100109750368USD
- 2026-10-09: 220.93903007547USD
- 2026-10-10: 230.59170640145877USD
- 2026-10-11: 173.51810835775757USD
- 2026-10-12: 192.94100379293823USD
- 2026-10-13: 192.97329307534793USD
- 2026-10-14: 203.03570745141602USD
- 2026-10-15: 183.86759299542237USD
- 2026-10-16: 220.93903007547USD
- 2026-10-17: 212.4184551716919USD
- 2026-10-18: 164.45298852441408USD
- 2026-10-19: 192.95527684518433USD
- 2026-10-20: 191.98100109750368USD
- 2026-10-21: 192.998078510437USD
- 2026-10-22: 183.84574612991335USD
- 2026-10-23: 212.38849225686647USD
- 2026-10-24: 203.27114284753418USD
- 2026-10-25: 164.0954975418091USD
- 2026-10-26: 182.3283247715149USD
- 2026-10-27: 193.42095266619873USD
- 2026-10-28: 193.11222794543457USD
- 2026-10-29: 173.579136151001USD
- 2026-10-30: 191.98100109750368USD
- 2026-10-31: 193.42095266619873USD
- 2026-11-01: 145.03841029063418USD
- 2026-11-02: 154.51233237957766USD
- 2026-11-03: 164.45298852441408USD
- 2026-11-04: 164.81049699850465USD
- 2026-11-05: 145.0000339712372USD
- 2026-11-06: 173.5648630987549USD
- 2026-11-07: 183.86759299542237USD
- 2026-11-08: 154.1815858784485USD
- 2026-11-09: 164.81049699850465USD
- 2026-11-10: 169.38857850643922USD
- 2026-11-11: 168.91343979171754USD
- 2026-11-12: 145.0142982777405USD
- 2026-11-13: 164.42610411105346USD
- 2026-11-14: 173.58928121264648USD
- 2026-11-15: 144.79014488983154USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- The seasonal pool will be open from May to September.
- Pool access available from 8 AM to 10 PM.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Pet deposit: USD 100.00 per stay
- Pet fee: USD 5.00 per accommodation, per day plus USD 100.00 one-time cleaning fee
- Service animals are exempt from fees
- Rollaway bed fee: USD 10.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Dry cleaning
Housekeeping
Activities
Swimming pool
Pool outdoor
Outdoor heated pool
Pool (Seasonal Outdoor)
Fitness Center (nearby)
General
Non-smoking rooms
Hot tub/Jacuzzi
Allergy-free room available
Family room
Snack Bar/Deli
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
Services
Business centre
Dry cleaning
Housekeeping
Banquet facilities
Safe-deposit box
ATM/Cash machine
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Internet
Free wi-fi