Crowne Plaza Dallas Market Ctr - Love Field, an IHG Hotel

The hotel AC was out. We had to go to another hotel.

Th

I stayed at this property for 2 recent nights, attending some family events over the weekend. It was a super stressful drive from Vicksburg, MS on a Friday afternoon, arriving at rush hour. I didn't know that there are 2 Crowne Plaza hotels in Dallas, and mis programmed the location. After an extra 20 minutes or so Downtown, I was routed back here. At first glance, it's not very "friendly" looking...from the outside, with it's paid parking arms and very limited "guest parking" available. That said, I made it to the front desk, still rattled from the road, and encountered a couple of minutes of minor miscommunication, even expressing my relative stress level to Sam, at the front desk. She "got it", and put the entire process back on track...in a very relaxed and comfortable way. She even checked a bit later to see if I was OK...or needed anything. Honestly, they do that with all of their guests, but it does make you feel "special" and like this giant corporation actually appreciates your business...which they do! All of that goes the same for Tamika, on the later evening shift. All of their facilities are clean and up to date. My room on the 11th floor was excellent...4 star level, end to end. Not only that...they had a great price and location as well. This property will now be my "go to" in the BIG D. I hope your stay here measures up to the overall comfort and value proposition that I enjoyed.

It was a great hotel in decent area of town where we felt comfortable and safe. The hotel staff were nice and kept everything clean

I read that the hotel was newly built, maybe I mistaken it for another. Property condition did not show this but at least free breakfast was fresh & decent. I would give this hotel a 2.5/5 overall. Wasn’t really impressed stay at other hotels in the same price range with better property upkeep.