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Crowne Plaza Dallas Downtown by IHG - Image 1
Crowne Plaza Dallas Downtown by IHG - Room
Crowne Plaza Dallas Downtown by IHG - Room
Crowne Plaza Dallas Downtown by IHG - Pool
Crowne Plaza Dallas Downtown by IHG - Restaurant

Crowne Plaza Dallas Downtown by IHG


Amenities

  • Parking

  • Restaurant

  • Swimming pool

  • Non-Smoking Rooms

  • Business Center

  • Dry Cleaning

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Property description

Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Crowne Plaza Dallas Downtown by IHG, guests praise the central location and city views from balcony rooms, but many report recurring problems with slow, unreliable elevators, aging facilities, and maintenance issues such as weak air conditioning and small bathrooms.

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Facilities

Inconsistent

Cleanliness

Mixed

Rooms

Dated

Service

Mixed

Location

Central

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4

Joshua

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2 days ago

·

Stayed 2 nights

I booked a 1 king bed preimium room. And the when I arrived . They put me in a 2 bed queen size. And the balcony door was broke
I booked a 1 king bed preimium room. And the when I arrived . They put me in a 2 bed queen size. And the balcony door was broke

2

Darren

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4 days ago

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Stayed 1 night

The check in is horrible here at this hotel. They are always u restarted and don’t have the csr skills to help navigate the wait. They allow long lines to form and not even comp anyone anything. I waited in the lobby over an hour to check in due to a discrepancy they had and they allowed me and others to wait to the side forever and not do anything to rectify the situation. Very unprofessional and quite ghetto in fact. No help whatsoever! Just done with this hotel all together!
The check in is horrible here at this hotel. They are always u restarted and don’t have the csr skills to help navigate the wait. They allow long lines to form and not even comp anyone anything. I waited in the lobby over an hour to check in due to a discrepancy they had and they allowed me and others to wait to the side forever and not do anything to rectify the situation. Very unprofessional and quite ghetto in fact. No help whatsoever! Just done with this hotel all together!

6

simon

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4 days ago

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Stayed 3 nights

The Hotel was very noisy, both outside and in (especially on Friday and the weekend. Balcony is a little scruffy. Room is clean and comfortable. Pool looked, okay, no oasis, but, it is a pool!. Didn’t try anything else. Reception staff friendly & helpful.
The Hotel was very noisy, both outside and in (especially on Friday and the weekend. Balcony is a little scruffy. Room is clean and comfortable. Pool looked, okay, no oasis, but, it is a pool!. Didn’t try anything else. Reception staff friendly & helpful.

8

Najmah

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6 days ago

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Stayed 2 nights

Our room was clean, the staff was very friendly, and breakfast was free with our room. So good stay overall. I would just say they need to update some things.
Our room was clean, the staff was very friendly, and breakfast was free with our room. So good stay overall. I would just say they need to update some things.

10

Wallace

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last week

·

Stayed 3 nights

I enjoyed my stay. Staff was great. Room was clean. Perfect size and perfect view
I enjoyed my stay. Staff was great. Room was clean. Perfect size and perfect view

1015 Elm Street, Main Street District, Dallas, Texas, United States of America

Location

With a stay at Crowne Plaza Dallas Downtown by IHG, you'll be centrally located in Dallas, just a 5-minute walk from Dallas World Aquarium and 10 minutes by foot from Kay Bailey Hutchison Convention Center. This hotel is 0.8 mi (1.2 km) from Reunion Tower and 0.9 mi (1.5 km) from American Airlines Center.

Renaissance Tower(0.1 Miles)

Bank of America Plaza(0.1 Miles)

AT&T Discovery District(0.2 Miles)

Dallas World Aquarium(0.3 Miles)

The Sixth Floor Museum at Dealey Plaza(0.3 Miles)

Dealey Plaza(0.3 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 02:00

Before 12:00


Security deposit

You'll be required to pay the fully refundable deposit for this property.

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Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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