Name: Executive Residency by Best Western Philadelphia-Willow Grove
Address: 250 Business Center Drive, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: US$69–US$113 per night
Rating: 7.3

What guests think

At Executive Residency by Best Western Philadelphia-Willow Grove, reviews are mixed: guests praise spacious suites with kitchens and strong showers, but report inconsistent cleanliness, noticeable smoke odors, pests in some rooms, and maintenance issues like leaking or weak air conditioning.

Many highlight friendly, accommodating staff, though check-in can be slow and follow-up on problems or front-desk coverage is inconsistent. Common areas and elevators draw complaints during ongoing renovations, while others appreciate a quiet, convenient suburban setting with trails and a lake; note there is no breakfast. Expect spacious suites and value, but uneven upkeep and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Suites include in-room kitchens; several guests liked the gym and the outdoor area with trails, a lake, and grills. Ongoing renovations and worn common areas—especially dirty or noisy elevators—and some amenity gaps (e.g., no ice machine) were noted.

Related guest reviews

4

Melissa

14 Apr 2024

·

Stayed 1 night

The elevator was dirty. Our room smelled like mildew and we had to be put in another room.

10

Barbara

29 Oct 2023

·

Stayed 1 night

I loved the full kitchen the rain head shower and the hand held one. I loved the area outside where they have grills a gazebo, a lake trails a fire pit. The mattress was comfortable only thing the chair that was in there could’ve been cleaned better and the carpet maybe as well .but overall I really liked it and I’ll stay again

8

Ebony

27 Jul 2024

·

Stayed 5 nights

The property overall i would give it an 8/10. The convenience, peace, the trail,cleanliness and lets not forget the shower. Lol believe it or not, that was the best part of my staycation . I stayed for 6days and they were great. Relaxing. I loved walking on the trail as well. I saw so much wildlife. So peaceful. The only thing that was incontinent were the tv channels. Some didnt work so i had to cast to tv from my tablet. Overall, was the best staycation ever. Look forward to staying there again.

2

JOSEPH

4 Feb 2025

·

My recent stay at this hotel was shockingly disappointing, especially given its positive online reviews. The property was visibly dirty. The carpets in my room were disgustingly stained, and the elevator was grimy, with dirt clearly visible along the edges. Overflowing trash cans littered the hallways, compounding the uncleanliness. The room's phone didn't work, making it impossible to contact the front desk. When I tried calling from my cell, no one answered. I went down to the lobby, only to find it deserted. I waited 15 minutes before a staff member finally appeared. This lack of front desk coverage is deeply concerning, particularly in case of a guest emergency. Adding to the problems, the bathroom light flickered violently, making it unusable. I couldn't even take a shower. While the hotel offered to move me, I was checking out in just two hours and the hassle of packing and moving seemed pointless. Since I desperately needed a shower before leaving, they allowed me to use the bathroom in an adjacent, unoccupied room. This room was in poor condition. The dead bolt lock was broken, a light switch was damaged, and the room reeked of cigarette smoke. The hotel's maintenance standards are clearly subpar. I chose this hotel based on its Google ratings. After this terrible experience, I revisited the reviews and noticed many that seemed suspiciously repetitive, raising concerns about their authenticity. My stay was truly awful. I strongly advise potential guests

10

leroy

19 Nov 2023

·

Stayed 6 nights

The gym

4

erica

21 Jun 2023

·

Stayed 2 nights

This property is getting renovated and it’s noisy and dusty. Our rooms air conditioning wasn’t cooling the room and we asked the desk attendant to come up and check it and he did something with the fan and said it should be good. The room had an old fashioned AC unit. The room never cooled off so we requested a room change. Our new room was not clean bc they had been working in it and it had the same old style AC unit but it did eventually cool off. We were also told check out was noon but when we called to verify that we were told no and we had to be out by 11. Other hotel patrons were noisy and kept leaving their door open which caused an continuous beeping noise after midnight.

10

Christopher

12 May 2024

·

Stayed 1 night

Extremely friendly and accommodating staff 24 hours of the day. Make sure you get a room with a view of the lake. The suite slept four and was perfect for the entire family. Couldn’t have had a nicer experience here.

6

Heather

19 Sept 2023

·

Stayed 1 night

Would have given the property an overall 4 or higher but it is supposed to be smoke free inside and someone was smoking a lot of marijuana on my floor so it reeked & the smell got into my room. I don’t care what someone wants to smoke, just do it outside in the smoking area. Other than that I loved the large rain shower and the walking trail behind the property.

6

Roberta

18 Nov 2023

·

Stayed 3 nights

No ice machine which is inconvenient. Even though there is a full fridge in the room, the ice maker in the freezer did not work.

8

Jennifer

14 Jul 2025

·

Stayed 3 nights

Great location. Good gym. Comfortable and loved full kitchen. Would stay there again if I were in the area.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent: multiple reports of dirty rooms and common areas, lingering smoke or marijuana odors, mold, and pests (roaches and occasional bedbugs), alongside some mentions of clean rooms. Housekeeping and hallway/elevator upkeep are recurring concerns.

Related guest reviews

2

Alisa

19 Feb 2023

·

Stayed 1 night

My boyfriend and I walked into the lobby and the first turn off was the strong very smell of incense that lingered through the lobby and staircases. When we walked into room 213 it appeared to be clean and just a bit worn but liked the way the room was set with a kitchenette. When we woke early in the morning my boyfriend saw a bug crawling across the comforter on me. I put my glasses on and took a picture, it was a bedbug.

4

Troy

12 Nov 2023

·

Stayed 2 nights

I had bedbugs in my room, no joke. I even caught one in a ziploc baggie and brought it to the front desk just to prove it. I can't in good conscience give anything more than a 1-star review to a bedbug experience.

2

Gary

17 Jun 2025

·

Stayed 6 nights

Non smoking hotel, yet the entire hotel reeked of weed. Roaches in bathroom,and kitchen, which prevented us from being able to use the kitchen. Front desk personnel kept putting off our request for maintenance to spray the room. I understand people need a place to live, but never expected to experience the conditions we had at this location.

2

JOSEPH

4 Feb 2025

·

My recent stay at this hotel was shockingly disappointing, especially given its positive online reviews. The property was visibly dirty. The carpets in my room were disgustingly stained, and the elevator was grimy, with dirt clearly visible along the edges. Overflowing trash cans littered the hallways, compounding the uncleanliness. The room's phone didn't work, making it impossible to contact the front desk. When I tried calling from my cell, no one answered. I went down to the lobby, only to find it deserted. I waited 15 minutes before a staff member finally appeared. This lack of front desk coverage is deeply concerning, particularly in case of a guest emergency. Adding to the problems, the bathroom light flickered violently, making it unusable. I couldn't even take a shower. While the hotel offered to move me, I was checking out in just two hours and the hassle of packing and moving seemed pointless. Since I desperately needed a shower before leaving, they allowed me to use the bathroom in an adjacent, unoccupied room. This room was in poor condition. The dead bolt lock was broken, a light switch was damaged, and the room reeked of cigarette smoke. The hotel's maintenance standards are clearly subpar. I chose this hotel based on its Google ratings. After this terrible experience, I revisited the reviews and noticed many that seemed suspiciously repetitive, raising concerns about their authenticity. My stay was truly awful. I strongly advise potential guests

4

Andres

30 Mar 2025

·

Very unsafe feeling with people wandering around that seem to live there instead of being guests. The towels when we first had our first room had pubic hair in them and the room was a mess. Had to wait for them to be cleaned to get our rooms in order, that should have been done well before we arrived for check in. Some of the staff customer service is good but there’s two staff members that either don’t know what’s going on/ have a bad attitude. There’s also one specific person that was staying here had put paper on their door with a message speaking about “the Heavenly Father is watching you” very creepy along with another paper saying people need to stop stalking them. I wouldn’t recommend staying here if you’re coming to PA for a vacation or visiting. Please spend your money somewhere else.

2

Mary

17 Dec 2024

·

Stayed 5 nights

The rooms are very dirty, smelly and beat up furniture. Kitchen cabinets were falling apart. The lobby was nice but the rooms need to be renovated.

6

Miriam

29 Nov 2025

·

Stayed 2 nights

The room was in fair condition. Walls and appliances were dirty. Curtains and tub have mold.

4

sergey

21 Oct 2024

·

Stayed 1 night

Extremely dirty lobby, elevator and floor in room never been vacuumed. There is no breakfast and microwave in room was broken not heating food.Strange people was walking around entrance and overall stay was not pleasant at all.

2

Jacqueline

31 Jul 2023

·

Stayed 1 night

Roaches in the kitchen wall outlets , dried urine on the base bottom toilet, dirty sheets in sofa bed, as I turned on light switch it sparked and lights were flickering.

2

Arnold

24 May 2024

·

Stayed 4 nights

The hotel was dated, run down and filthy. Neither my room nor the hallways were cleaned during my stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious suites with full kitchens and strong rain showers, and some appear recently updated. However, noise from guests or building systems and AC problems or leaks, plus occasional TV limitations, affect comfort.

Related guest reviews

4

Matthew

9 Apr 2024

·

Stayed 3 nights

I guess you get what you pay for. I spent 3 nights for around $115 a night. The room I stayed in had a full refrigerator and small kitchen. It was fairly well stocked with pots/pans, plates and silverware. Definitely enough for 1 person, maybe 2. Everything worked well enough. Good 1. Inexpensive 2. Amenities (as advertised) 3. Friendly staff 4. Bed/pillows comfortable 5. Great shower 6. Well lit bathroom Bad 1. Lots of noise. My biggest complaint by far. I was startled awake several times every night by guests and building noises. It’s not like the guest were obnoxious either. - thin walls and ceilings - every door in the place slams shut - pet friendly is nice until the dog next door wants to bark every time it hears a peep - they’re having the exterior of the building repaired so no sleeping in 2. Wasn’t as clean as I’d like. Not terrible though - kitchen and desk surfaces weren’t properly cleaned - the shower had hair from the previous guest in it - floors weren’t cleaned very well 3. I had to have my keycard reprogrammed at least once a day. Super annoying 4. Smaller TV with no streaming or apps I’d stay there again for the price. Maybe ask for a better cleaning

10

Paula

23 May 2024

·

Stayed 1 night

The suite was spacious and well-appointed.

10

Richard

21 Mar 2024

·

Stayed 1 night

Very large, comfortable suites for a good price.

10

Timothy

1 Jul 2024

·

Stayed 1 night

After staying at the extended stay nearby for 2 weeks, this hotel was a blessing to find. Super friendly, super clean and nicely decorated. Shower was amazing.

2

?

18 Nov 2023

·

Stayed 1 night

There is always noise at night. Like people walking upstairs at 5:00am in the morning, and the noise from the air conditioner

8

Honglei

1 Aug 2024

·

Stayed 4 nights

I like the kitchen.

6

John

8 May 2024

·

Stayed 1 night

Great location. Reasonable rate. Unfortunately the air conditioning did not work in our room...little warm!

10

Harold

26 Jun 2024

·

Stayed 3 nights

The manager/clerk, Ahmed, went above and beyond to help us. He is extremely helpful and friendly. We can't say enough good things about him. We were very happy with everything overall, but there are a lot of things that need some TLC. The luggage dollies are very dirty and in bad shape. Our room wasn't well swept, and there were some broken drawer handles and door inserts. The TV picture went in and out, and our door security latch was very wobbly and loose. Otherwise, we really enjoyed our stay.

6

Robert

17 Jun 2024

·

Stayed 2 nights

We have mixed feelings on this property. The staff was friendly, the room looks like it has been updated, and we slept comfortably. However, it to over 5 minutes and many forms to sign to check in, there were some noisy residents, and the air conditioning unit leaked and made the rug in front of it wet. The parking lot has a car on a jack the whole weekend, and there was old furniture out there as well. If they can get those items taken care of, we would go back.

10

David

14 Nov 2023

·

Stayed 1 night

Great stay. Spacious room with desk and great shower

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many guests describe staff as friendly, helpful, and accommodating. Others report slow or awkward check-in, poor communication or follow-up on issues, and inconsistent front-desk coverage or professionalism.

Related guest reviews

10

Jabbar O

29 Apr 2025

·

Stayed 2 nights

Front desk agent Lamar always friendly and respectful. Clean building and extremely quiet

10

Ann

23 Oct 2023

·

Stayed 1 night

Great hotel, affordable, clean and friendly staff.

10

Lori

29 Mar 2024

·

Stayed 1 night

I asked for a late checkout and they were very accommodatinv and did not even charge me. Exceptionsl service !!!!

2

JOSEPH

4 Feb 2025

·

My recent stay at this hotel was shockingly disappointing, especially given its positive online reviews. The property was visibly dirty. The carpets in my room were disgustingly stained, and the elevator was grimy, with dirt clearly visible along the edges. Overflowing trash cans littered the hallways, compounding the uncleanliness. The room's phone didn't work, making it impossible to contact the front desk. When I tried calling from my cell, no one answered. I went down to the lobby, only to find it deserted. I waited 15 minutes before a staff member finally appeared. This lack of front desk coverage is deeply concerning, particularly in case of a guest emergency. Adding to the problems, the bathroom light flickered violently, making it unusable. I couldn't even take a shower. While the hotel offered to move me, I was checking out in just two hours and the hassle of packing and moving seemed pointless. Since I desperately needed a shower before leaving, they allowed me to use the bathroom in an adjacent, unoccupied room. This room was in poor condition. The dead bolt lock was broken, a light switch was damaged, and the room reeked of cigarette smoke. The hotel's maintenance standards are clearly subpar. I chose this hotel based on its Google ratings. After this terrible experience, I revisited the reviews and noticed many that seemed suspiciously repetitive, raising concerns about their authenticity. My stay was truly awful. I strongly advise potential guests

2

Sheryl

18 Apr 2025

·

Stayed 1 night

Hello so upon my check out, I did speak to Ahmed he was the person that checked me in last night when I left the review, it was not to say his services was bad. He did wave my incidentals of $100 but upon me leaving, I felt very uncomfortable with them bombarding me about a review. This is my first and last time staying at this hotel. I never in my life was question about a review by two individuals male about how I reviewed a stay that was very uncomfortable. Overall, the room was clean just a little bit of things here and there but no big deal but I would never stay at this hotel again because them two males that was at the front desk upon my checkout on April 18, 2025 at 10:45 am made me so upset. I am displeased. I work in the hotel industry and I was a receptionist for five years and I never told a guess how I felt about their review upon them leaving that gives them a bad taste in reputation in service and also in coming back to the facility. I give this stay a 3.5.

2

Nicole

19 May 2023

·

Stayed 2 nights

The Manager was very condescending and unprofessional. The check in attendant was trying to be nice. Just totally disapponted.

8

Dr. Joseph E.

4 May 2023

·

Stayed 28 nights

Kevin is fantastic… his customer service is unsurpassed. Thanks!!

8

zozett

7 Oct 2024

·

Stayed 1 night

Got in town very early staff went out of his way to make sure I was able to check in Before Time

2

Michele

30 Jun 2025

·

Stayed 3 nights

I was there during a heat wave with a broken air conditioner. I kept getting told soneone will be there to look at it and no one cane. When i checked put i asked for a credit do to be8ng so unconfortable during a heatwave. I was told a manger would call and never did

10

Harold

26 Jun 2024

·

Stayed 3 nights

The manager/clerk, Ahmed, went above and beyond to help us. He is extremely helpful and friendly. We can't say enough good things about him. We were very happy with everything overall, but there are a lot of things that need some TLC. The luggage dollies are very dirty and in bad shape. Our room wasn't well swept, and there were some broken drawer handles and door inserts. The TV picture went in and out, and our door security latch was very wobbly and loose. Otherwise, we really enjoyed our stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Generally considered convenient and quiet for the area, though not walkable to many dining options and a car is helpful. A few note it’s some distance from central Philadelphia.

Related guest reviews

8

Latoya

25 Jun 2024

·

Stayed 1 night

Location was good and it was nuce and clean

4

Paula

31 May 2023

·

Stayed 2 nights

Outer lobby bright and cheerful area to relax. Inner lobby not as bright, but inviting with glass enclosed book shelves with games and books and a pot of hot coffee. DON'T BE FOOLED! A page and a half of rules of conduct - SINGLE SPACED! If you are not traveling with Prince George and Princess Charlotte DO NOT STAY HERE IF YOU ARE TRAVELING WITH CHILDREN!!! Rules of conduct apply in rooms, in all common areas and on the whole of the property. $25.00 per day extra if you bring a pet. Pet MUST be crated while you are out of the room and they have no crates. If you enter the room and stay more than 5 minutes, the room is yours. They reserve the right to enter your room whenever they want to look around and inspect. Room had strong smell of tobacco, but they have a very strict no tobacco use policy. My son used the sofa bed. Couldn't open it all the way, found dirty sheets on the bed and a dirty forgotten garment. Bedroom was hot and I detected no air flow, but I was able to open a window. I couldn't locate the TV remote and woman at desk said she couldn't leave the desk to bring me one. I am handicapped with a movement disability. The most UNHOSPITABLE place I have ever stayed in. No Breakfast and places to get food are not within walking distance. Location is listed with "Philadelphia" in the name but is MILES away from Philadelphia and is accessed only by country-type roads. We will NEVER stay here again and DON'T recommend it.

10

Justin

8 May 2024

·

Stayed 2 nights

Great stay. Great shower!! Good area..

10

Nadirah

29 May 2024

·

Stayed 3 nights

I like the hotel, I like the area. You definitely need a car no transportation around other than that it was a lovely experience

10

Joe

7 May 2024

·

Stayed 1 night

Quiet and convenient

8

William

29 May 2023

·

Stayed 2 nights

If you're looking for a no-frills, but nice suite to stay in the Horsham, PA area, this is for you. If you are looking for a 4 or 5 star suite with staff waiting on you hand and foot, look elsewhere. A nice, but basic hotel. The one critique I have is the furniture in the living room should be replaced since it's all older pieces, but the room itself was perfectly fine. It's in a quiet neighborhood, and you have to travel a little to get food and supplies, but there were no real problems.

10

KATHLEEN

30 Dec 2023

·

Stayed 1 night

We enjoy staying here as it is conveniently located near my son's house. The facilities are updated and clean!

10

Tarisa

20 Jun 2023

·

Stayed 2 nights

Nice location, very quiet, appreciate the remodeling

6

John

8 May 2024

·

Stayed 1 night

Great location. Reasonable rate. Unfortunately the air conditioning did not work in our room...little warm!

8

Jennifer

14 Jul 2025

·

Stayed 3 nights

Great location. Good gym. Comfortable and loved full kitchen. Would stay there again if I were in the area.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

No breakfast is provided. Otherwise, on-site dining is not described in reviews.

Related guest reviews

4

Paula

31 May 2023

·

Stayed 2 nights

Outer lobby bright and cheerful area to relax. Inner lobby not as bright, but inviting with glass enclosed book shelves with games and books and a pot of hot coffee. DON'T BE FOOLED! A page and a half of rules of conduct - SINGLE SPACED! If you are not traveling with Prince George and Princess Charlotte DO NOT STAY HERE IF YOU ARE TRAVELING WITH CHILDREN!!! Rules of conduct apply in rooms, in all common areas and on the whole of the property. $25.00 per day extra if you bring a pet. Pet MUST be crated while you are out of the room and they have no crates. If you enter the room and stay more than 5 minutes, the room is yours. They reserve the right to enter your room whenever they want to look around and inspect. Room had strong smell of tobacco, but they have a very strict no tobacco use policy. My son used the sofa bed. Couldn't open it all the way, found dirty sheets on the bed and a dirty forgotten garment. Bedroom was hot and I detected no air flow, but I was able to open a window. I couldn't locate the TV remote and woman at desk said she couldn't leave the desk to bring me one. I am handicapped with a movement disability. The most UNHOSPITABLE place I have ever stayed in. No Breakfast and places to get food are not within walking distance. Location is listed with "Philadelphia" in the name but is MILES away from Philadelphia and is accessed only by country-type roads. We will NEVER stay here again and DON'T recommend it.

4

sergey

21 Oct 2024

·

Stayed 1 night

Extremely dirty lobby, elevator and floor in room never been vacuumed. There is no breakfast and microwave in room was broken not heating food.Strange people was walking around entrance and overall stay was not pleasant at all.

4

Ellen

24 Jun 2023

·

Stayed 1 night

I cannot believe this room cost us nearly $190. Entering, the lobby area and halls were all torn up for construction, and the entire place (including our room) reeked painfully of chemical air freshener. The room was not clean - the windows were absolutely nasty, a pot on the stove had hard residue and dust in it, etc. Cabinet doors don’t shut properly. The air conditioner would not stay on. We opened the window to clear out the airwick fumes, and cool off. But there were loud parties under our window, with cigarette and other smoke coming in the room, even after I had requested a quiet night. When we tried to call the office for a wifi password, the room phone had no dial tone and did not connect. So we went downstairs and the desk person claimed he picked up the phone when it rang (not possible or true). Anyway, the wifi has no password, so we weren’t willing to use it. Hammering started around 8 am on Saturday morning. There is no breakfast here. At checkout, I was promised I would receive a call back from the manager next day. This did not happen. I would not return here ever, and unfortunately have my doubts about using any Sonesta property in the future.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$75
February	US$81
March	US$86
April	US$95
May	US$122
June	US$124
July	US$113
August	US$91
September	US$93
October	US$99
November	US$94
December	US$79

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $78	16 $69	17 $72	18 $111	19 $102
20 $81	21 $81	22 $81	23 $88	24 $89	25 $110	26 $111
27 $81	28 $88	29 $81	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $103	3 $103
4 $88	5 $88	6 $88	7 $89	8 $88	9 $103	10 $112
11 $88	12 $88	13 $81	14 $88	15 $90	16 $111	17 $113
18 $89	19 $88	20 $88	21 $89	22 $89	23 $112	24 $113
25 $90	26 $89	27 $90	28 $90	29 $89	30 $110	31 $109

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible, Kitchen (Full Kitchen)

Suite, 1 Queen Bed, Kitchen (With Sofabed; Full Kitchen)

Suite, 1 Queen Bed, Accessible, Kitchen (With Sofabed; Full Kitchen)

Standard Room, 1 Queen Bed, Kitchen (Full Kitchen)

Guest reviews

Good

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Executive Residency by Best Western Philadelphia-Willow Grove

Have a question?

Considering this hotel for your Philadelphia trip?

Prices for upcoming dates