Name: Best Western Plus Genetti Wilkes Barre
Address: 77 E Market St, Wilkes-Barre, Pennsylvania, United States of America, Wilkes-Barre, Pennsylvania, US
Price range: US$97–US$189 per night
Rating: 8.55

What guests think

Reviews of Best Western Plus Wilkes Barre Center City highlight very friendly, helpful staff, generally very clean rooms, a better-than-expected hot breakfast, and a central location near the Kirby Center, while noting the property is older and somewhat dated.

Common downsides include slow or out-of-service elevators, some street or hallway noise, occasional maintenance or odor issues, and an on-site restaurant/bar that is closed or inconsistent. Guests also mention free parking, a small but clean outdoor pool, and pet-friendly policies. Overall, expect a comfortable stay in an older, downtown hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: free parking is appreciated; the outdoor pool is small but generally clean; pet-friendly policies and a gym are noted. Recurring issues include slow or single-operating elevators and an on-site restaurant/bar that is closed or inconsistent.

Related guest reviews

4

Cornelia

16 Jul 2024

·

Stayed 1 night

Wonderful staff, but we paid for a center city experience with no center city open. We paid for an upscale hotel (at least pricewise as compared to others in the area) and we stayed in a hotel barely hanging on. There were 7 stories, but only one elevator that worked and one ice machine that worked.

8

Veronica

7 Jul 2025

·

Stayed 2 nights

The hotel met our expectations and we had a nice mini vacation. The pool is small but clean, and the breakfast was good. The hotel is located in a nice, quiet area, which made for a relaxing stay.

8

Allison

10 Mar 2025

·

Stayed 1 night

This hotel is right in the beautiful downtown area, walking distance to a nice square, the performing arts centre and the river, with its great walking path. It is right across from the old town hall and the police station, so you don't have any concerns about walking. The parking lot is large and free. Breakfast is an expansive buffet. Our room was comfortable with a fridge and microwave. The common areas and restaurant feel a bit dated and tired. The man who checked us in is condescending and should not be customer-facing, but the woman who checked us out was very pleasant.

10

Brenda

19 Sept 2024

·

Stayed 1 night

The staff at the front desk were super. They had lots of information on restaurants and how to get back to the freeway the next day. There was also covered parking for our motorcycles. Much appreciated. The only downside was the breakfast. The food was just okay. I’ve had better at chain hotels.

10

Donna

21 Mar 2025

·

Stayed 2 nights

Check-in Lady-Simone was sooo nice. Told us the group we were there to see was staying there too. She put us in a room that face the backside of the theatre. Very noisy room-revving motorcycles/cars and public bus terminal down the street. The tour bus was parked outside our room and ran all night long (what a waste of fuel). The heat and bathroom vent brought in cigarette smoke. 3 am on the 20th someone was smoking somewhere near our room or outside, just awful. The breakfast we had on the 19th was soso/ok. There was no sausage gravy & biscuits. The bacon was good and crisp. Best part of the stay was Simone and the view of the group's tour bus and them coming into he hotel. 2 elevators but only one was working. Never found the stairs near the elevators. The tub stopper didn't work so I couldn't take a bath after a long ride. The tub barely drained the shower water and was ankle deep by the time I was done. Needs grab bars in the bathtub area.

10

anthony

17 Jul 2025

·

Stayed 2 nights

Awesome stay great breakfast loved the swimming pool to ill be back before summer ends indeed

10

Samantha

9 Sept 2025

·

Stayed 1 night

My third stay at Gus Gianetti's Best Western and it was great as expected! My dog was welcomed and greeted by all staff. Rooms are a little older but well-kept and all was clean and tidy.

10

Patrick

30 Nov 2025

·

Stayed 1 night

Great hotel convent to the Kirby center, right next door, helpful and friendly staff, had a nice gym, breakfast was a nice setup with a nice verity

8

Gregory

28 Apr 2024

·

Stayed 1 night

The restaurant and lounge atached to the property are permanently closed. This is not mentioned in the description when booking.

10

Allan

30 Aug 2025

·

Stayed 2 nights

This was a short getaway. The hotel was very quiet and the staff was super helpful and friendly. The pool area was very clean and quiet even though it's in town. The breakfast was good and the staff kept it well stocked.

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Cleanliness

Reviews consistently praise very clean rooms and public areas, with many calling them spotless. However, multiple guests reported occasional housekeeping lapses and odors (smoke or mildew) in some rooms and corridors.

Related guest reviews

10

George

30 Dec 2025

·

Stayed 8 nights

Very clean room and bath. Excellent water pressure and super hot water for showers and nice quality towels. Nice assortment of TV channels available. Staff very helpful and courteous. Breakfast had hot food choices varied somewhat each day (scrambled eggs, bacon, sausage, biscuit & gravy, french toast sticks) as well as bagels and waffle maker, fruit and juices.

6

Gary

3 Mar 2025

·

Stayed 1 night

We have stayed at this hotel on numerous occasions and always have been extremely pleased. This time, unfortunately our room had an odor of some sort which was unpleasant. Also the toilet was not cleaned properly as it had feces on the seat.

8

William

21 Sept 2025

·

Stayed 1 night

Very clean and friendly staff

10

Susan

16 Sept 2025

·

Stayed 1 night

I highly recommend this property to travelers to Wilkes-Barre, PA. The staff is friendly and helpful. The rooms are immaculate. And breakfast is delicious. My traveling companion and I stayed here twice within ten days when we traveled from Florida to Maine and back, and if/when I make the trip again, I will once again reserve a room at this BW Plus hotel.

2

Lizbeth

21 Jun 2024

·

Stayed 1 night

The area around it looked abandoned. There was no where near the hotel where you can eat and to be honest if there was, I didn’t feel safe. The front desk looked ok. When I got to the floor it smelled like cigarette smoke. The room smelled. There was mosquito on the bed. A stain on the floor. Sunglasses underneath the air container. Small. It smelled like somebody was on the hallway smoking. Then there was arguing in the room next door. I go to my car with my daughter and the front desk employee is on the floor spraying something for the smell. Not worth the money. Horrible stay. It was just one night but we hardly slept.

10

Wanda

21 May 2025

·

Stayed 1 night

This was the cleanest place I have ever had the pleasure to stay. There was no dirt crud in the corners in the bathroom it was clean and white. The bed was very comfortable, Lots of pillows. The free breakfast was great. Usually a Continental breakfast is offered. This was a full hot breakfast. With much to choose from. Thanks for a wonderful experience.

8

Jodi

6 Feb 2025

·

Stayed 1 night

Things were a bit outdated, outlets didn’t work, balcony door didn’t seem to open properly, stains on the side of the sheets.

10

Marcus

8 Dec 2025

·

Stayed 1 night

The room was spotless. Joshua checked us in. He was very friendly and accommodating. He answered all our questions with a smile. The breakfast area was lovely & the food was fresh & tasty.

8

Chris

10 Apr 2023

·

Stayed 1 night

My wife and I stayed during our trip to the Kenny Chesney concert at the Mohegan Sun Arena. Very clean accommodations, restaurant was very nice. Unfortunately, as we exited the elevator, we were greeted with a stench of marijuana. The same situation occurred the next morning. Very nice stay with exception of this.

2

Erica

30 Nov 2024

·

Stayed 1 night

We booked this hotel due to good reviews; however, I am not sure how anyone gave higher than a 2 star review. The whole building has a weird smell from your initial entering. The room had cobwebs and thick layers of dust on the curtains, lamp shade, etc. the lotion was very clearly used. Towels are super small and gave us just 3 even though we had 4 guests. A big reason we chose this hotel was also the breakfast which was included. Well not even my two kids could stomach the food and the waffle iron must had never been cleaned because thinking it was a safe bet, it came out black from a very dirty waffle iron. We had to go down the street to a coffee shop to get an actual coffee and small breakfast. Very disappointed and would highly not recommend for the almost $200 we paid for one night.

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Rooms

Rooms are comfortable but dated, with older decor and some maintenance issues; noise from streets, halls, or nearby elevators is mentioned at times. Beds are usually comfortable, though a few guests found mattresses uneven or firm, and some HVAC units were noisy or ineffective.

Related guest reviews

2

mark

7 Feb 2024

·

Stayed 1 night

February in north east PA - no heat in the room and no other rooms available

8

Sharon

19 Feb 2024

·

Stayed 1 night

Staff were all welcoming, easy to park & gentleman at front desk was helpful. Room was very old. Heating unit was turned off, so walked into a cold room! Opened flap to put heat on & flap just flew off, was not attached. No view. Popcorn ceiling. Very old worn carpet. TV station menu was completely wrong. Walls were paper think so heard entire conversations or listened to TV shows. Bed was one comfortable & good thing. Very clean, comfortable mattress & pillows. Breakfast was good. Chef was very friendly & food was good. Decor in the room was extremely dated though! Reminded me of the dining room of the titanic! lol Great location & close to everything. Despite the old decor I may consider coming again.

10

Robyn

12 Jun 2024

·

Stayed 1 night

We enjoyed our stay, the rooms were big and roomy and breakfast was included in the room rate. wWe would definitely go there again

10

sarah

28 Apr 2024

·

Stayed 1 night

The bed and pillows were very comfortable. The staff was excellent. The property while very clean is old and could use some updating. The furniture is old and scratched but again very comfortable.

6

Sara

20 Jul 2025

·

Stayed 1 night

Requested a protraction when booking. Parts of it were missing when we got there. Staff tried to find them, even called GM, but after 3 hours, still couldn’t find. We improvised, but annoying. Shower curtain installed backwards, and torn all along the top. One bed had large divot on one side. Causing rolling to edge. Breakfast was cold (supposed hot food, cold).

8

Jodi

6 Feb 2025

·

Stayed 1 night

Things were a bit outdated, outlets didn’t work, balcony door didn’t seem to open properly, stains on the side of the sheets.

8

Stacy

18 May 2025

·

Stayed 1 night

Staff was great, and breakfast was okay. But the hotel was very noisy at night. Sounded like something was rolling around on the floor above our room. And road noise from the street we could here in the room.

10

paula

5 Jan 2023

·

Stayed 1 night

One night stay with pups. Great room, friendly staff, good breakfast. Only negative was our room was at busy street so very loud so bring earplugs. Comfortable bed. Would stay again.

10

Annette

17 Aug 2025

·

Stayed 1 night

First, let me say the staff was exceptional! Upon arriving, a woman at the front desk did an excellent job of explaining everything and showed a genuine friendliness doing so. When it was time to check out, I was again greeted with smiles and happiness, by a different person. It makes such a difference when you've just spent hours driving to be greeted in such a welcoming manner! The breakfast was great with a nice variety of options to choose from. I found everything to be clean and was surprised by two bottles of cold water in the room fridge. That's such a nice touch! My only negative would be the bed as it left me pretty sore in the morning. Otherwise, this was one of my favorite places to stay.

6

Greg

16 Jul 2023

·

Stayed 1 night

While it wasnt a horrible experience, there are some things I'll mention that should be taken into consideration for future guests: 1) verify all power outlets in rooms are working. We had several that weren't. 2) get better air conditioning units. Even on 60 it did not cool the room. 3) breakfast buffet: no bacon because it's too expensive. Come on! Charge us for it if you must but bacon is a must.

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Service

Service is a standout, with numerous mentions of friendly, welcoming, and helpful staff at check-in and breakfast. A few reviews cite rude or unhelpful interactions, but these are less common.

Related guest reviews

10

Cynthia

2 May 2025

·

Stayed 3 nights

The staff was absolutely wonderful! Everyone was so warm and welcoming, they made you feel like you were home! Everything was very clean. Breakfast was amazing! The beds are comfortable. We whole heartedly enjoyed our stay and look forward to it again!!!

10

Brenda

4 Jun 2025

·

Stayed 1 night

The front desk staff was extremely helpful and friendly.

8

Allison

10 Mar 2025

·

Stayed 1 night

This hotel is right in the beautiful downtown area, walking distance to a nice square, the performing arts centre and the river, with its great walking path. It is right across from the old town hall and the police station, so you don't have any concerns about walking. The parking lot is large and free. Breakfast is an expansive buffet. Our room was comfortable with a fridge and microwave. The common areas and restaurant feel a bit dated and tired. The man who checked us in is condescending and should not be customer-facing, but the woman who checked us out was very pleasant.

8

Casey

15 Mar 2024

·

Stayed 1 night

Hotel was okay. Desk clerk was rude to the old man in front of me then rude with me. He's lucky I was here to laugh and see stand up comedy next door.

10

Marcus

8 Dec 2025

·

Stayed 1 night

The room was spotless. Joshua checked us in. He was very friendly and accommodating. He answered all our questions with a smile. The breakfast area was lovely & the food was fresh & tasty.

10

Silvia

5 Apr 2025

·

Stayed 1 night

All the staff was very friendly. When we checked in, they had a sheet with all the info needed, a map with close by eateries, and a town map.

10

Roger

31 Mar 2025

·

Stayed 1 night

Excellent check in. Gentlemen knew all my questions before I asked. Friendly staff. Courteous and professional.

10

Samantha

18 Apr 2024

·

Stayed 1 night

This was my second stay at Genetti's Best Western after an exceptional stay last time, and they did not disappoint! Although the hotel and rooms feel a bit like an 80s time capsule, everything is well-kept, neat, and orderly. The hotel staff is impeccably friendly and accommodating, and we saw many familiar faces from our visit 3 years ago. Our dog was welcomed and greeted as another guest, and the breakfast is legit real food, not just muffins and cereal! There is a waffle-maker, which I feel is important to point out.

6

Patrick

4 Mar 2025

·

Stayed 2 nights

When I first checked in, there was no batteries in the remote so you overlook a little thing like that and then the toilet was backed up so I went to the front desk and they wanted to give me the plunger to do it so I told him no maintenance came up. They plunged it Five minutes later the toilet still didn’t work I complained and they said to me there’s nothing they can do at the front desk final. I spoke to a woman from housekeeping and she helped me thank God there’s a front desk to that sarcasm.

10

Nelson

20 Feb 2023

·

Stayed 1 night

Excellent front desk agents.

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Location

Downtown location is very convenient for the Kirby Center, Wilkes University, and restaurants, with many attractions walkable. A few guests found access from the interstate inconvenient and some noted street noise or comfort concerns after dark.

Related guest reviews

10

Harry

14 Jul 2023

·

Stayed 1 night

Check in was quick, property was very quiet, and beds comfortable. Rooms clean and bathroom was clean. Only issue is difficult to get to from interstate.

6

Steven

10 Nov 2025

·

Stayed 1 night

Staff was very nice but the hotel was in the inner city and not close to highway Rt. 81.

8

Roy

15 Mar 2025

·

Stayed 1 night

3 minute walk to Kirby Center

8

Allison

10 Mar 2025

·

Stayed 1 night

This hotel is right in the beautiful downtown area, walking distance to a nice square, the performing arts centre and the river, with its great walking path. It is right across from the old town hall and the police station, so you don't have any concerns about walking. The parking lot is large and free. Breakfast is an expansive buffet. Our room was comfortable with a fridge and microwave. The common areas and restaurant feel a bit dated and tired. The man who checked us in is condescending and should not be customer-facing, but the woman who checked us out was very pleasant.

10

Debbie

29 Aug 2025

·

Stayed 2 nights

Convenient location to get to theater. Nice room. Easy parking

8

Chabir

31 Jul 2025

·

Stayed 1 night

Good area and convenient for dining and entertainment.

10

Patrick

30 Nov 2025

·

Stayed 1 night

Great hotel convent to the Kirby center, right next door, helpful and friendly staff, had a nice gym, breakfast was a nice setup with a nice verity

10

Carolyn

31 Mar 2025

·

Stayed 1 night

Extremely convenient location. Went to Wilkes for a show at the F.W. Kirby center, which is right around the corner.

10

Jeff

23 Sept 2025

·

Stayed 1 night

Very nice hotel near the Kirby Center and nice dining options

8

Sarah

22 Jul 2024

·

Stayed 2 nights

The staff was very friendly and helpful. Building could use some upgrades, but for a night or two, it definitely does the job. Very easy to access the building from the side door without a key so not the safest setup considering the location. Location was within walking distance to many restaurants and downtown events, but I wouldn't recommend walking around alone after dark.

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Dining

Breakfast is frequently praised as a hot, varied buffet with some homemade touches and attentive staff. Still, several guests experienced inconsistent quality or temperature.

Related guest reviews

10

Thomas

23 Sept 2025

·

Stayed 1 night

All the staff were friendly and helpful. The hot breakfast was a big surprise with the cost of the room.

8

John

30 Sept 2024

·

Stayed 1 night

The room was very clean. Included breakfast was delicious prepared on site and very good.

8

Francis

15 Jul 2024

·

Stayed 1 night

Convenient location. Breakfast was included but was mediocre.

10

George

30 Dec 2025

·

Stayed 8 nights

Very clean room and bath. Excellent water pressure and super hot water for showers and nice quality towels. Nice assortment of TV channels available. Staff very helpful and courteous. Breakfast had hot food choices varied somewhat each day (scrambled eggs, bacon, sausage, biscuit & gravy, french toast sticks) as well as bagels and waffle maker, fruit and juices.

10

Richard

21 Mar 2025

·

Stayed 1 night

Great hotel… well stay there again! The best breakfast on our trip from Florida to our home in Canada!

10

Valerie

4 Feb 2025

·

Stayed 1 night

The staff at this property are particularly friendly and helpful. We have been here before and Chris is always on point. Mike and Simone are always personable. The Chef makes HOMEMADE breakfast that is unmatched in my hotel travels.

10

Brandy

24 Sept 2023

·

Stayed 1 night

Conveniently located and affordable. The full hot breakfast exceeded expectations compared to other hotels in the same price range. Friendly staff, too. Would definitely stay here again next time I’m in town for a show at the Kirby Center!

10

Marcus

8 Dec 2025

·

Stayed 1 night

The room was spotless. Joshua checked us in. He was very friendly and accommodating. He answered all our questions with a smile. The breakfast area was lovely & the food was fresh & tasty.

6

Rebecca

28 Jan 2024

·

Stayed 1 night

Perfect location if you are visiting downtown or attending events at the Kirby Center. Check-in was fast, easy, and professional, and we felt safe at all times. It is an older hotel, however, and we had trouble with the tv, the room heater was extremely noisy, and there were some broken things: tp dispenser in bathroom, bathroom overhead heat lamp, some of the gym equipment, one of the elevators, push bar on hotel side exit door, etc. Breakfast had many options but quality was lacking. In spite of this we would stay there again because the location and staff were great.

10

Anthony

25 Oct 2023

·

Stayed 1 night

Free breakfast is not good. Hot stuff cold. Cold stuff not cold. Packaged food only acceptable option.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$102
March	US$110
April	US$113
May	US$121
June	US$122
July	US$113
September	US$127
October	US$123
November	US$105
December	US$99

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $178
20 $109	21 $97	22 $97	23 $99	24 $116	25 $173	26 $187
27 $106	28 $98	29 $98	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $150	3 $138
4 $108	5 $100	6 $99	7 $100	8 $99	9 $189	10
11 $98	12 $98	13 $97	14 $100	15 $108	16 $175	17 $175
18 $97	19 $111	20 $98	21 $100	22 $99	23 $164	24 $164
25 $98	26 $100	27 $98	28 $98	29 $104	30 $164	31 $165

Best Western Plus Genetti Wilkes Barre

Prices for Best Western Plus Genetti Wilkes Barre

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, 1 King Bed, Kitchenette (With Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Hot Tub, City View

Suite, 1 King Bed, Kitchenette

Guest reviews of Best Western Plus Genetti Wilkes Barre

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Plus Genetti Wilkes Barre

Prices for upcoming dates