Name: Hampton Inn by Hilton Philadelphia / Willow Grove
Address: 1500 Easton Rd, Philadelphia, Pennsylvania, United States of America, Philadelphia, Pennsylvania, US
Price range: US$90–US$238 per night
Rating: 7.98

What guests think

At Hampton Inn by Hilton Philadelphia / Willow Grove, guests frequently praise friendly staff, comfortable beds, and convenient highway access, while also noting inconsistent cleanliness and noise from nearby trains or hallways that can disrupt sleep.

Breakfast feedback ranges from generous and tasty to understocked or bland on busy mornings. Facilities include a fitness room and game room, but guests report periodic elevator outages, renovation work, and recurring hot-water or plumbing issues. Overall, expect a convenient stay with value pricing but be aware of possible noise and maintenance issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

A fitness room and a game room are available, but guests reported periodic elevator outages, renovation work, and recurring hot-water or plumbing issues. Common areas show some wear, and parking is straightforward.

Related guest reviews

10

Arlesia

8 Dec 2024

·

Stayed 3 nights

Property was nice, carpet in the hallways could use an upgrade. Elevators we down, but after a day and a half they were up running again. Only other disturbance was the guest who got on the elevator before us had been smoking weed. Leave that crap at home.

8

Laquesha

6 Jan 2025

·

Stayed 1 night

The hotel lobby needed cleaned and rugs are dirty and old so I was really worried about what the room looked like but i actually found the room to be much better than the lobby. The room was clean for the most part and the bed was comfortable. My advice would be for the hotel to train the housekeeping staff and update the lobby and your ratings will go up

6

Andrea

2 May 2023

·

Stayed 1 night

We liked the location, it was quiet, what we needed. The staff for the most part that we had to communicate with were hospitable and helpful. The exterior and interior of the grounds were clean. What we didn't like was the shower stall flooring, it was dirty. Thank God we had bath slippers. We washed it off a bit with the hot water since we were too exhausted from the business/leisure experience to call and complain, switch rooms etc. There were ants in the room, and the bottle dispensers provided for showering weren't very cooperative. The sanitizer dispenser in the gym was out, so had to do our own cleaning. However, overall, we had a fairly good night's sleep, we did enjoy their continental breakfast, and their game room as we played pool a bit before leaving. I would give it a 3.8/5

10

Christine

9 Jan 2025

·

Stayed 2 nights

The hotel was clean, and the people at the front desk were very kind. I loved the little snack shop they had by the front desk that had drinks, beer, and snacks. The game shop was a little run down, but it was big. The breakfast that was included was very nice and had a large selection. The complimentary 24/7 coffee and the weekend evening popcorn was a nice touch too. And the toiletries smelled absolutely amazing.

8

Mildred

4 Nov 2024

·

Stayed 1 night

The play room

10

Hilary

6 Nov 2023

·

Stayed 1 night

Have stayed here before for family parties, etc. It is easy to get in and out, parking is free and plentiful. Good access to routes and, for me, well situated for family functions. Rooms are simple, clean and beds are comfortable. Breakfast is more than adequate, with good choices.

6

Erica

15 Nov 2025

·

Stayed 1 night

The room was okay and the bed was comfortable but the bathroom was not fully clean. The sink still had some mildew and there was hair in the shower. I also used the fitness center and saw a roach crawling around.

10

Dolores

19 Aug 2025

·

Stayed 3 nights

Very nice stay. The staff is great and it's clean. Under a little renovation but still 1 st class.

2

Sharon

15 May 2025

·

Stayed 1 night

I was put in a room with no HOT WATER. Ran the shower fir q0 minutes. LUKE WARM WATER. AFTER GETTING IN SHOWER IT TURNED COLD. TOLD ATTENDANT AND HE SAID THERE WAS NUMEROUS CONPLAINTS. I ASKED WHY PUT ME IN A ROOM WITH PROBLEMS.

4

Robert

28 Apr 2023

·

Stayed 1 night

In the first room assigned, the shade could go down only to about a foot from the bottom. I asked for and was assigned another room, which was better, but the shade was both off kilter, letting light in beneath the part of the shade closest to the bed, and creased, which let in a small amount of light *through* the shade. Also, I was unable to use the computer in the small business center, and no one could fix it before my bedtime, and I saw no guide for the TV. Worst, my usual breakfast is 1) eggs, 2) an orange, 3) oatmeal with 4) milk and a 5) banana, plus 6) a small container of yogurt. Of these 6, the first 5 were unavailable (and my favorite flavor of yogurt was also unavailable). I asked where else I could eat breakfast, and the desk clerk didn't know. He did say breakfast items should arrive before 2 p.m. (3 hours after my stay ended). The clerk did try to help with these and other issues, and two maintenance people quickly tried to solve the shade problem. When I later asked one of them for a status report, however, they said they told the clerk it couldn't be fixed tonight, and they were surprised he hadn't told me.

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Cleanliness

Cleanliness feedback is inconsistent: many guests found rooms very clean or spotless, while others reported musty odors, hair or mildew in bathrooms, stained carpets, and pests (ants, roaches, and mice) in some rooms.

Related guest reviews

6

Carlene

30 Aug 2025

·

Stayed 8 nights

Overall the property is clean however the carpet needs deep cleaning simple vacuuming will not work as the housekeeper did vacuum the carpet and I could still smell the dust, as a result my sinuses started acting up

4

Anastasia

22 Aug 2024

·

Stayed 1 night

The room itself was nice but there were a lot of ants in my room which made the experience unpleasant 😬

8

Marc

29 Oct 2025

·

Stayed 3 nights

Room spotless. Nice staff

2

Sarat

21 Oct 2025

·

Stayed 1 night

Non-hygienic, Gross room with condom wrapper found in hair dryer bag. Items in room do not work. The room smells. Hallway is loud and thin walls. Bad management.

8

Grace

30 Nov 2025

·

Stayed 2 nights

The room was spotless and the staff was quite courteous. The hotel was very close to major roadways and easiky accessible.

2

Tara

8 Jan 2024

·

We ended up leaving the hotel early due to mice in our room. We were moved to a new room which also had signs of rodent activity. We decided to get a refund and move to a new hotel. A friend called to cancel their reservation because of our experience and when told why they were cancelling the front desk person told them they don’t have a rodent problem. Will not be staying at this hotel again.

4

Jenine

23 Aug 2025

·

Stayed 1 night

The carpet isnt clean. The bathroom has hair in the tub. There are black bugs flying around the tub. Im so g k ad its just for 1 day. I cant wait to check out.

2

Michael

21 Dec 2023

·

Stayed 4 nights

There was a rat in my room

10

Melody

27 Dec 2024

·

Stayed 2 nights

It was extremely clean, I have no complaints.

6

Mark

5 Oct 2025

·

Stayed 2 nights

Not the cleanest. Our room was musty and smelled like mildew. Our shower and toilet was clogged as well.

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Rooms

Rooms are generally comfortable with good beds. Several guests noted noise from trains or hallways and some dated or poorly designed features (e.g., shower doors, HVAC, or TVs).

Related guest reviews

4

Sean

20 Apr 2024

·

Stayed 1 night

Very loud at quiet times trying to rest. Doors slamming all night and kidss running the halls and screaming all morning

10

Robert

29 Oct 2023

·

Stayed 1 night

Hallways a little Noisy at night. Trains run behind hotel.

10

Sherry

6 Jun 2024

·

Stayed 1 night

Room was clean, bed very comfortable, breakfast was helpful for our busy day.

8

Robin

4 Nov 2024

·

Stayed 2 nights

Shower door moves half way from left to right and that majes it difficult to turn on the water so as you first turn it on you get a blast of cold water. Either the doors should be reversed or shower head should be on opposite wall. Shower celing was peeling as was celing above the sink. Temperature in room was awesome and bed super comfy. Older hampton. Rooms remodeled but not the doors. Would replace the doors. The guy at the front desk on 11/1 and 11/2 was very very nice. Breakfast was good.

4

Jacqueline

29 Dec 2024

·

Stayed 2 nights

We barely slept due to the noise outside our cheap window. Train system ran outside our window and a lot of parking lot noise.

8

Diana

31 Aug 2025

·

Stayed 1 night

The property was clean, quiet location. Beds are amazing. Breakfast was ok.

8

Edward

25 May 2025

·

Stayed 3 nights

Nice located hotel close to the turnpike. About a 45 minute drive from the airport. Room was comfortable but the hallways were freezing. Rooms were cleaned daily but the shower was poorly designed. The shower knob could only be reached from the back and you would get wet with cold water in order to adjust the temp.

10

Brian

10 Aug 2025

·

Stayed 1 night

This hotel was the most comfortable, spacious, and cleanest hotel my family and I have ever stayed in. The breakfast was also amazing. I definitely recommend the blueberry muffins. There was two areas in the room. One with two bed and the other with a pull out bed, chairs, a desk and more!! In these two sections there were also TV's. And let me tell you the bathroom is clean, spacious, and easily accessible. The shower was also nice with all the siaos and the hot water. It was a great stay. Definitely stay here if your needing a place in Philly.

6

Gideon

21 Jun 2025

·

Stayed 1 night

Decided to grab a room during a power outage. Room was ok. Needs updating. There was clearly some type of damage to the door b/c it had bolts holding the top latch together and it didn’t close fully. Room was dated but it was acceptable. Air unit needs to be cleaned and filters need to be changed. Television service in the room went dead for most of the night. Front desk had no answers or explanation.

8

judith

27 Dec 2024

·

Stayed 2 nights

My room needed some updating. The thermastat, although workable, did not show the temperature in the room. The TV ok button did not work so I could not watch TV, could not get any chanel to come on. It took a good 10 minutes for hot water to come into the shower and even then the shower was not very hot. I thought the breakfast food was only fair so went out for breakfast the following day. The coffee was good however.

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Service

Service is often friendly and accommodating, but multiple reviews describe inconsistent front-desk professionalism and slow or ineffective responses to room changes, maintenance, billing, or housekeeping issues.

Related guest reviews

10

Leopoldo

12 Jun 2024

·

Stayed 2 nights

Front desk staff very helpful and professional. Special mention to Nadry for his excellent service.

6

joshua

9 Dec 2025

·

Stayed 1 night

Front desk reception was terrible the night we checked in,and was not so great the next morning checking out.

2

Winfred

7 Nov 2025

·

Stayed 1 night

I stayed at this hotel recently, and unfortunately, the experience was disappointing due to a maintenance issue that was handled very poorly. The shower only had cold water, and we reported this to the front desk early in the morning. The maintenance team didn’t come until after 10 a.m by which time we were getting ready to check out. They were unable to fix the issue, and after another 30-minute wait, we were offered a late check-out and the option to move to another room to use the shower. However, by that point, we had to leave for our next engagement. To make matters worse, the maintenance team mentioned that the front desk would offer some compensation points, but when we informed the front desk, there was no apology or acknowledgment. We were simply told to contact Hotels.com instead. Overall, the issue was handled with no sense of urgency, no accountability, and no courtesy. A simple apology would have gone a long way, but instead, we left feeling frustrated and undervalued as guests.

10

Airidas

21 Feb 2024

·

Stayed 2 nights

One of the nicest and friendliest staff i have ever encountered. Love staying there always feel welcomed

10

Carol

6 Oct 2025

·

Stayed 1 night

Front desk staff was very nice, easy check in process, room was clean, breakfast was terrific.

2

Melissa

7 Apr 2024

·

Stayed 1 night

The hotel overbooked rooms. I made my reservation weeks in advance and when my family got to the hotel we did not have a room. All other hotels in the area were full and we did not have anywhere to stay.

6

Nancy

20 Sept 2025

·

Stayed 8 nights

The house cleaning staff were the worst, day 1, the room was ok bed was made towels were clean. After that it was all downhill. Our bed was never made again. after 2 days I notified the front desk who was going to talk to the proper person to rectify. Then no result with bed, or trash pick up. We did get clean towels that day so someone must have come in. The last day there a young woman arrived early am and we told her we needed a few minutes to get dressed, she indicated she would just get clean towels and be back, she left the door open so we took it as she was coming right back. When we left the room around 12 she still had not returned, so I tracked her down to let her know we were going out and she could do the the room, but when we came back around 8 the room was open with the latch keeping it open as they do and nothing was done. Needless to say we were a little upset to think our room had been unlocked all day. I called the front desk again and they were going to handle but we never received a response or concern. Very disappointed in Hampton Inn.

10

Edward

24 Jun 2024

·

Stayed 1 night

I booked one night for an unexpected trip to visit family and was going to arrive late. The desk manager answered my call to notify the late arrival and quickly verified my reservation in spite of a really bad phone connection. Later, I saw expertly take care of a dozen guest issues in just a few minutes, giving respectful attention to each. He also resolved an appliance issue for me. I am a service manager and Abdallah was absolutely magnificent, I wish I could have recorded him for a training video.

8

Matthew

7 Sept 2025

·

Stayed 2 nights

The carpet in the hallways was dirty, but the rooms were very clean. I can’t say enough about the staff. They were awesome! Everyone was so polite and helpful. I will definitely stay here again!

4

OBY

17 Sept 2025

·

Stayed 3 nights

Starting from the lobby, it looked like a cheap motel. There was a stained dirty towel under the lemon water jug. The receptionist was nice though when checking us in. Everywhere was just rough and dirty. However it didnt stink which was a relief. The breakfast was decent but not great. We had to change rooms because the toilet wasn’t working and when we asked for maintenance to check it out, no one came. They offered free coffee and tea in the lobby but the water was forever lukewarm and NEVER hot. We complained but for the entire time we were there, it was the same. There were also front desk staff that had been there for a few days and knew absolutely nothing about anything. Also our room keys stopped working randomly and when we got back late a night, we met a new guy who didn’t even bother to verify any of us when we asked for the keys to be replaced….so anyone could have just walked in and have blank card programmed to our room!!! He just asked what’s your room number!!!

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Location

Convenient location near the Turnpike, restaurants, and shopping; many describe the area as safe. The active train line behind the hotel can be loud for light sleepers.

Related guest reviews

8

Cliford

30 Nov 2024

·

Stayed 1 night

I really like the area. It was very safe and quiet.

10

Michael

24 Jun 2024

·

Stayed 1 night

The property is right off the highway and is very clean and well kept.

10

Letisha

8 Sept 2025

·

Stayed 1 night

Hampton Inn was in a perfect location.

10

Robert

29 Oct 2023

·

Stayed 1 night

Hallways a little Noisy at night. Trains run behind hotel.

6

Patricia

15 Sept 2025

·

Stayed 2 nights

Hotel was clean, great staff. Comfortable beds. Railroad tracks nearby. Heard loud train 3 times during each night. Dog barking in another room for a long time! 2 nights. Breakfast food not very good.

8

Grace

30 Nov 2025

·

Stayed 2 nights

The room was spotless and the staff was quite courteous. The hotel was very close to major roadways and easiky accessible.

10

Arlene

7 Dec 2022

·

Stayed 19,331 nights

This property is in a safe and convenient location.

8

Edward

25 May 2025

·

Stayed 3 nights

Nice located hotel close to the turnpike. About a 45 minute drive from the airport. Room was comfortable but the hallways were freezing. Rooms were cleaned daily but the shower was poorly designed. The shower knob could only be reached from the back and you would get wet with cold water in order to adjust the temp.

10

Duane

10 Jun 2024

·

Stayed 1 night

Quiet room in a great central location near plenty of different food options.

10

Jordan

9 Dec 2024

·

Stayed 2 nights

This is the second time I used this property for a stay in PA. 30-40 mins right outside of Philly, accessible to shopping and food with in 10 mins. It’s a solid middle ground property to stay at. Would definitely book again.

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Dining

Breakfast is often described as good with decent variety, but several reviews cite bland taste and frequent shortages or slow replenishment on busy mornings.

Related guest reviews

10

Larry

1 Dec 2025

·

Stayed 1 night

Courteous staff, well maintained hotel. Room was spacious, clean & well appointed. Breakfast was good!

6

Henry

14 Jun 2025

·

Stayed 3 nights

Wasn't happy with the hotel. The AC in the room was set to 68 degrees and I couldn't adjust it to make it warmer. Had to turn it off. Beds were comfortable and a large bathroom was decent. Last day of my stay, I had a problem with the hot water in shower. There was one day that no one came in to clean and I had to go to front desk to ask for clean towels. Breakfast was a disaster over the weekend. They were out of eggs, bacon, milk, and cream cheese. I had to go to McDonald's for breakfast. The next day, they were out of eggs, potatoes, and bagels. Surprisingly, I saw a family with a dog in the dining section and their dog had a big plate of eggs, potatoes, and sausage. There has to be a better way of keeping the food for hotel guests only. I spoke to the General Manager and to their credit, he put in for a refund for one day and Hotel.com took care of the rest. I will not return to this property.

10

Carol

6 Oct 2025

·

Stayed 1 night

Front desk staff was very nice, easy check in process, room was clean, breakfast was terrific.

10

John

29 May 2024

·

Stayed 1 night

Clean, comfortable, excellent breakfast, very good price. Will stay again

10

Sherlee

26 Dec 2024

·

Stayed 3 nights

“I had a great overall stay at the hotel! The cleaning staff were exceptional—so professional and attentive. However, the breakfast was a bit disappointing. The eggs and potatoes lacked flavor, and the options felt limited. Adding more variety and spicing up the breakfast would really elevate the experience. Still, a lovely stay overall!”

6

Carol

12 Jun 2023

·

Stayed 1 night

The staff was welcoming; the room especially the shower was great. BUT there wasn't any food at breakfast: no cereal, no yogurt, no eggs, no waffles, no jam, no orange juice, no milk.

10

stewart

7 Jun 2025

·

Stayed 1 night

Hotel was clean staff friendly. Only downside was insufficient breakfast choice at 8:45am.

10

Carolyn

31 Mar 2025

·

Stayed 1 night

So quiet. Room was very clean. Bed was very comfortable. The breakfast had great options. Very convenient.

8

theresa

27 Dec 2024

·

Stayed 2 nights

The breakfast was horrible, and the hotel needs to be upgraded

10

Elizabeth

22 Mar 2025

·

Stayed 1 night

Breakfast was great…nice extra perk !!!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$100
March	US$97
April	US$115
May	US$151
June	US$151
July	US$126
August	US$120
September	US$117
October	US$121
November	US$114
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $166	16 $128	17 $137	18 $181	19 $225
20 $100	21 $108	22 $118	23 $133	24 $108	25 $138	26 $168
27 $102	28 $96	29 $108	30 $102

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $171	3 $183
4 $101	5 $101	6 $104	7 $103	8 $130	9 $181	10 $238
11 $155	12 $108	13 $106	14 $104	15 $133	16 $188	17 $231
18 $144	19 $94	20 $99	21 $101	22 $107	23 $214	24 $231
25 $155	26 $106	27 $103	28 $107	29 $90	30 $132	31 $129

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Refrigerator & Microwave (Wet Bar)

Suite, 2 Queen Beds, Refrigerator & Microwave (Wet Bar)

Room, 1 Queen Bed, Refrigerator & Microwave

Room, 2 Double Beds

Standard Room

Room, Accessible

Deluxe Room

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn by Hilton Philadelphia / Willow Grove

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Prices for upcoming dates