Name: DoubleTree by Hilton Hotel Chattanooga Downtown
Address: 407 Chestnut St, Downtown Chattanooga, Chattanooga, Tennessee, United States of America, Chattanooga, Hamilton County, US
Price range: US$126–US$498 per night
Rating: 8.33

What guests think

At DoubleTree by Hilton Hotel Chattanooga Downtown, guests consistently praise the walkable downtown location and welcoming staff, while feedback is mixed on room condition and cleanliness, with recurring mentions of dated furnishings, maintenance issues, and occasional strong odors or stains.

Many enjoy the pool, gym and bar, but there are reports of closures, limited towels, worn outdoor seating, and slow or early-closing outlets. Parking is typically paid, and several guests mention limited availability and vehicle break-ins, though EV chargers are available. On-site dining and breakfast draw mixed reviews, ranging from excellent meals to slow service and higher prices; cookies and the coffee shop are often appreciated. Expect a convenient location with friendly service, but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests like the pool, gym and bar, but there are recurring complaints about paid parking, limited spaces and vehicle break-ins. Occasional issues include a closed pool, too few towels or worn seating, slow elevators, and EV chargers blocked or limited.

Related guest reviews

6

Nikki

7 Jul 2025

·

Stayed 1 night

We really wanted to get some sun and enjoy the pool. But buildings block the sun. Also tou all reall need new round chairs they are horrible and all torn up and nasty. People really dont want to sit on them.

10

Carie

1 Aug 2025

·

Stayed 1 night

Staff was terrific, always friendly and helpful. The woman running the coffee shop in the mornings deserves a shout out, coffee and service was great! Thanks My only constructive criticism is there was a lack of pool towels.

6

Karen

4 Oct 2023

·

Stayed 1 night

The location was great, but several cars were broken into at night in the hotel lot. Probably need better security.

2

Alan

11 Oct 2023

·

Stayed 1 night

My experience was the same as 13 other patrons that night. We all had our cars broken into in the $20/night hotel parking lot. As it turns out, the same thing happened the week before and the hotel had still not put any security measures in place. It's b found to just keep happening. The refund of my stay didn't approach making up for the time, energy, stress and loss as a result of the complete lack of concern for parking lot security. I even felt weird about parking there when I pulled into the parking area and saw no security fencing. Pay attention to your feelings and don't stay here.

8

Teresa

28 Jul 2025

·

Stayed 3 nights

The room was great but the only thing I can say negative is they charge you $25 per night to park.

8

Jessica

4 Aug 2025

·

Stayed 1 night

It might have been awhile since I’ve travel, but it is a shame you have to pay for parking.

8

Michael

18 Mar 2024

·

Stayed 2 nights

Pool was a heated pool, but it was closed. :-( Why?? That's the reason I chose the hotel. I also didn't get my Hilton Honors points because I booked through Expedia. Other hotel chains give me my points even if I book through Expedia. This policy will affect the hotel I choose in the future. It seems really petty not to give me the points when I'm still staying at the hotel.

10

Samuel

13 Jun 2024

·

Stayed 2 nights

Amazing ev charges in parking lot at no charge.

8

Seth

22 Sept 2024

·

Stayed 1 night

Staff and property are in a great location to walk downtown. The staff and hotel itself were clean. The rooms could use some updating but aren’t horribly out of date. We also didn’t like the $22 a night parking fee to park in the hotel lot. I feel like that should be included in hotel cost.

10

David

30 Aug 2024

·

Stayed 2 nights

Walking distance, short walk to eat and drinks. Outdoor pool area is very nice.. workout area is also nice. Will be back in the area, and will stay here. Oh yea..don’t pass up the complimentary cookie.

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Cleanliness

Cleanliness is inconsistent: several reviews report strong odors, stained tubs and linens, hair or clippings left behind, and mold. Others found rooms and common areas very clean.

Related guest reviews

2

geri

10 Aug 2024

·

Stayed 1 night

FILTHY!!! We stayed here twinge in 4 months. The first time, We checked into the room and the bedding smelled like sweat and body odor. There was hair on the sheets, as well. It was clear they just made up the bed and did not use clean linen. We requested a room change and that room had a moldy bathroom, but at least the bedding seemed clean. This stay, when we checked in we noticed the tub had hair and dirt in it. We saw the cleaning person in the hallway and asked her to clean the tub and give us more toilet paper . We came back hours later and there was additional toilet paper however, the hair in the bathtub and the dirt was still there. We immediately went down stairs and checked out. It is clear that cleanliness is not a priority here, so changing rooms was not desired. I will never stay here again, and do not recommend you waste your money. I am a Hilton honors member and am very disappointed in this property.

6

Navneet

2 Sept 2025

·

Stayed 2 nights

The room had a smell about it especially the closet the mirrors were dirty and the bathroom tub had stains on it It was not worth the money spent

4

Jeffrey

1 Jul 2025

·

Stayed 2 nights

Hallway and from smelled. Bathroom smelled bad. Dirty blanket wadded up.

4

Jaime

10 Aug 2024

·

Stayed 1 night

Room floor was filthy. There was a foul smell when we walked in.

4

Joseph

30 Nov 2025

·

Stayed 1 night

The room smelled of urine. I had a small dog with me so I guess I was given a pet room. It smelled terribly of urine. I sprayed cologne in it to alleviate some of the smell. I drove all day so I was to tired to complain I also stay at Embasy Suites in Franklin, Tennessee and that suite also had a large stain on the sofa that it also reeked of urine. I was very disappointed in my stay at both hotels.

10

Ryan

8 Mar 2025

·

Stayed 1 night

Nice clean rooms, comfy bed and friendly staff.

2

Arrate

14 Oct 2025

·

Stayed 3 nights

During our three days stay, we stayed in three different rooms. In the first one, the amount of noise at night made it impossible to sleep; pipes, air conditioners, refrigerator. and the building below with all the machinery. We were offered another room that was more isolated. The amount of noise subsided a little, but the smell was disgusting. In both, the absence of cleanliness was immediately noticeable. There were piles of fingernail clippings on the carpet. We had to communicate it four times in the course of 14 hours and it was never cleaned. We asked for another room. The last room was better, but the noise at night was still an issue. We were comped breakfast for our trouble, but it was your average hotel slop. At $18 per head, you could have gone right out the door and had a good breakfast from a local restaurant for cheaper.

10

Jacob

20 Jun 2023

·

Stayed 3 nights

Great Hotel and amenities. My room was dirty though, trash left from previous customers and stains all over. Otherwise wonderful hotel.

10

Shondra

3 Oct 2025

·

Stayed 1 night

The rooms where very clean. The overall hotel is nice. It was very relaxing and peaceful. Check in was so fast and easy. Staff was amazing

2

Chyna

15 Jul 2024

·

Stayed 2 nights

Hello, Last night was incredibly uncomfortable! After 12hrs of nonstop for with a 7yo, i showered and got in bed @ 10p only to notice period blood stains on the linen. I removed that part and covered with my kid’s throw, which is incredibly small. I did not want to alarm her by having the front desk to strip the bed at that hour- So, i stopped by the front desk as we were leaving out this morning. I’d kindly like a refund beyond and apology for last nights stay. I’m sure renting rooms with blood stained linens is not the vision or mission of Hilton. My daughter and i left at 10a for a day at the water park. We returned at 5p to the same mess that was left. Yes, the bedding was changed. But, the rest of the room was left a mess. Is staff no longer cleaning the rooms?! I’d assume if there were blood stains on the linens that it’d make plenty sense to freshen be entire room. This has been a BAD experience. I’m looking forward to hearing from you and if this is beyond your scope, please guide me in escalating my request. Best, Chyna

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Rooms

Rooms vary: some are comfortable and quiet with large TVs or jetted tubs, but many feel dated with worn furniture, poor lighting, thin walls, and maintenance problems (HVAC, plumbing, refrigerators, mattresses). Noise from equipment or neighbors is noted in a few stays.

Related guest reviews

4

Alexis

28 Mar 2025

·

Stayed 4 nights

There was no where near enough lighting in the rooms so it was very dark at night. The furniture in the room was pretty beat up. The mattress on the pull out bed in the couch was extremely thin and uncomfortable for the kids. They were sore every morning. The mattress on the king bed was uncomfortable. Definitely not what I would consider a 4-star hotel.

4

teresa

1 Aug 2025

·

Stayed 1 night

We liked the location and the staff at the hotel. The room was outdated, stinky of mildew the air conditioner wasn't working right and it was very loud. There were stains on the carpet. The sheets didn't smell very clean or fresh.

6

Anthony

21 Jul 2025

·

Stayed 2 nights

Our room was pretty dated and in need of basic repairs like holes in the wall and an outdated shower with mold. It was a great location and hotel areas outside of our room were nice enough.

6

lesa

24 Nov 2024

·

Stayed 1 night

The TV dis not qork, had to cal maintenance. The unit on the room was cold, could not change to heat.

6

Daniel

8 Mar 2025

·

Stayed 2 nights

The suite has one bathroom with no hot water. One of the three HVAC units did not work. The thresholds been rooms were torn up and the kids tripped over them. The other parts of the hotel were great.

8

Joseph

5 Oct 2025

·

Stayed 2 nights

Very quiet hotel. Comfy bed. Large TV. Very close walk to pretty much everything youd want to go to.

10

Robert Alexander

26 May 2025

·

Stayed 2 nights

The room was great and whirlpool tub was amazing

2

Arrate

14 Oct 2025

·

Stayed 3 nights

During our three days stay, we stayed in three different rooms. In the first one, the amount of noise at night made it impossible to sleep; pipes, air conditioners, refrigerator. and the building below with all the machinery. We were offered another room that was more isolated. The amount of noise subsided a little, but the smell was disgusting. In both, the absence of cleanliness was immediately noticeable. There were piles of fingernail clippings on the carpet. We had to communicate it four times in the course of 14 hours and it was never cleaned. We asked for another room. The last room was better, but the noise at night was still an issue. We were comped breakfast for our trouble, but it was your average hotel slop. At $18 per head, you could have gone right out the door and had a good breakfast from a local restaurant for cheaper.

8

Stefanie

6 May 2025

·

Stayed 2 nights

The bed was comfortable but the pillows were old and lumpy. Everything else was great except there isn’t much of a sound barrier between walls. I woke up to the next door occupants’ alarm and could hear every single word and conversation that they had at a normal talking level.

8

Curtis

10 Mar 2025

·

Stayed 1 night

The box spring was crushed in several places. We slept with our heads up hill. Staff did compensate us.

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Service

Staff are frequently described as friendly and helpful with smooth check-ins and prompt assistance. However, some guests experienced rude interactions, slow responses, billing or parking disputes, lost-and-found follow-up issues, and housekeeping requests not fulfilled.

Related guest reviews

4

Harvey

2 Sept 2023

·

Stayed 4 nights

I didn’t enjoy my stay how I wanted to. I booked for a suite room An didn’t get it. Staff never came An cleaned room. Asked multiple times for new towels An wash clothes. They never brung them. I had to go to the front desk to get them myself from the janitor. Breakfast wasn’t free. No complementary coffee. Very old room just renovated with a few new things.

8

Naseem

25 Jul 2024

·

Stayed 1 night

This place was a little overpriced for what you get but Rochelle at the front desk made us feel like Royalty. Average hotel with top notch service.

4

Jennifer

21 Aug 2024

·

Stayed 2 nights

We were charged for using the hotel parking lot, when, in fact, the hotel recommended we park overnight in an adjacent parking garage. The parking lot was substantially less expensive than the hotel parking lot. We checked with the hotel after the first night and learned that we were charged for using the hotel lot the first night. The hotel said they would remove that charge. The second night the hotel again charged us for using their lot when win fact again parked in the garage. That charge was to have been deducted, but as yet we do not have indication that charge was deleted. We are members of the hotel chain honor club, which generally means we get free breakfast. The breakfast server told us we would get the discount. We were charged the full rate for breakfast and we were denied any reduction in that cost. The overcharges were an unexpected cost that soured our respect for the hotel chain.

10

Michael

19 Jul 2023

·

Stayed 1 night

Great location and super friendly staff. Melody was great at the front desk.

2

Raghunath

29 Dec 2024

·

Stayed 1 night

Double tree in downtown Chatanooga was the worst hotel experience,ever, as this hotel was not well cleaned, carpetting, beds, and rooms smelled of cig smoke, and had non functional thermostats. Most upsetting was Gunner at the front desk, who was very rude and unprofessional with his attitude, starting from our enquiry of water bottles, and he himself suggested full refund, compelling us to look for options, based on above described room issues. He suggested to find options bc we told him this hotel and room mgmt was very unsatisfactory. Once we were on the phone to find nearby options, he refused to refund and waive fees(which he 1st said he would.) Then I asked to speak to his mgr and he said he would refund without penalty but takes 3-5 business days. I have a card with mgr mnber and will call to discuss how inconvenient and embarassing this has been, to find a clean room with working temperature, but also get a hassle, delay, and chaos out of this. Never had this expereince with any other hotel or double tree. Customer Service helped me to find option in another nearby Doubletree, Hamilton Place. This branch is clean, friendly, and the actual expected hilton experience for loyal customers. I want to be refunded with no fees for the downtown DThotel, ans reimbursed for the delay of 2 hours and our inconvenience travelling from Florida. I will definitely write negative reviews if this issue is not refunded fully and reimbused for our inconvenience and hassles today,

8

Ioan

28 Apr 2024

·

Stayed 1 night

I had a complain about my bed sheets and was fix right away

10

Paul

12 Sept 2025

·

Stayed 2 nights

Wonderful staff, great location and service by staff was excellent.

10

Peter davis

1 Oct 2024

·

Stayed 2 nights

Great staff all very helpful-room very comfortable and they have gone out of the way to help with a refund issue I encountered-would highly recommend especially as it is also in a Great position explore

10

Shondra

3 Oct 2025

·

Stayed 1 night

The rooms where very clean. The overall hotel is nice. It was very relaxing and peaceful. Check in was so fast and easy. Staff was amazing

8

Suzy

28 May 2024

·

Stayed 3 nights

Conveniently located, staff was professional, overall great experience. However, I forgot an item in a drawer after I checked out and called the hotel on the same day to find out if the housekeeper had found it. Front desk said that they would check with housekeeping the next day and call me back. No one returned my, I called the following day in the afternoon and was told that nothing was found in the room.

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Location

Central downtown location that is walkable to the aquarium, riverfront and many restaurants and family attractions. Convenient for exploring Chattanooga without a car.

Related guest reviews

10

Charles

17 Sept 2025

·

Stayed 2 nights

We have visited many times and have been very happy with the accomodations. The location is very convenient to Chattanooga food and entertainment.

10

Wanda

6 May 2025

·

Stayed 1 night

Great location for walking to area attractions

10

Michelle

13 Aug 2025

·

Stayed 3 nights

This hotel experience was fantastic. The hotel was quiet and everyone we had contact with was always friendly and welcoming. Location of hotel was very walkable to great restaurants and shops as well. We would definitely stay here again!

8

Joseph

5 Oct 2025

·

Stayed 2 nights

Very quiet hotel. Comfy bed. Large TV. Very close walk to pretty much everything youd want to go to.

10

Angel

16 Aug 2025

·

Stayed 2 nights

Walkable distance to restaurants and downtown attractions like the aquarium and others.

10

TAMIKO

4 Dec 2023

·

Stayed 1 night

The property is located in very close proximity to restaurants and venues. I like that these things were in walking distance of the hotel.

10

Juan

12 Jan 2025

·

Stayed 1 night

Great location and clean!

10

Amy

18 Jul 2024

·

Stayed 2 nights

The hotel is located in a great area and walkable to downtown attractions.

10

Don

23 Jul 2025

·

Stayed 3 nights

It was amazing! The hotel staff was excellent. The hotel was convenient to everything. We were able to walk just about everywhere. Chattanooga was amazing! Lots of things to do especially for children. Ruby Falls was amazing! We plan to come back soon.

10

Michele

4 Jan 2024

·

Stayed 3 nights

Convenient to Southern Scuffle - walkable. Nice property. Convenient to aquarium, discovery center,walkable bridge and restaurants.

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Dining

On-site dining is mixed: some praise excellent dinners and a strong breakfast buffet, while others cite slow or limited service, early closures, and higher prices. Bar snacks are enjoyed, while breakfast quality and value vary.

Related guest reviews

8

Cathy

24 Dec 2024

·

Stayed 1 night

The food at the bar- sliders- was delicious!

10

Paige

13 Aug 2025

·

Stayed 2 nights

Everything was exceptional about this property! The restaurant thats located in the hotel was not be best but there are plenty of other dining options close by!

10

Merri

31 Jan 2025

·

Stayed 1 night

Beautiful and Immaculate full service hotel. My King Suite was awesome and the restaurant ON SITE was superb.

10

Laura

5 Jan 2023

·

Stayed 19,357 nights

Great location and the breakfast buffet was one of the best I’ve had.

10

Laura

15 Feb 2025

·

Stayed 1 night

My husband and I had a nice and delicious dinner at the hotel restaurant The Grove. We had the crab cake and salmon, each dinner came with 2 sides and mouth watering little biscuits. The waitress was very nice and gave us time to look around and decide on what our choices would be. When we ordered our delicious meals arrived promptly. We had a jacuzzi room and the jacuzzi was gigantic, so nice to sore muscles. Our experience was fantastic and we will definitely be back.

6

janice

21 Jun 2024

·

Stayed 1 night

We did not like the restaurant.We waited over two hours after we ordered to get our food.

6

Manuel

31 Dec 2024

·

Stayed 1 night

Good place to relax, romantic dinner. Very clean and elegant. They need to work on the food availability for dinner , many items on menu not available. Service waiters a bit slow / tad lost.

8

Lisa

27 Oct 2023

·

Stayed 1 night

Hotel and staff great. Breakfast was to high and not good

8

Gregory

14 Feb 2025

·

Stayed 1 night

the restaurant and bar closed early for some reason

6

Rodolfo

15 Mar 2025

·

Stayed 1 night

Service for food was terrible

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$141
February	US$150
March	US$193
April	US$197
May	US$207
June	US$210
July	US$158
August	US$137
September	US$170
October	US$204
November	US$150
December	US$136

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $172	15	16	17 $143	18 $200	19 $176
20 $126	21 $180	22 $190	23 $498	24 $173	25 $249	26 $271
27 $239	28 $184	29 $214	30 $212

Su	Mo	Tu	We	Th	Fr	Sa
				1 $206	2 $251	3 $267
4 $178	5 $188	6 $190	7 $168	8 $168	9 $274	10 $254
11 $182	12	13	14 $218	15 $242	16 $296	17 $256
18 $150	19 $219	20 $224	21 $249	22 $257	23 $332	24 $443
25 $179	26 $198	27	28 $204	29 $175	30 $172	31 $169

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible

Suite

Suite, 1 King Bed, Accessible

Suite

Suite, 1 King Bed

Standard Room, 1 King Bed

Room, 1 King Bed, Accessible

Suite, 1 King Bed with Sofa Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Hotel Chattanooga Downtown

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Prices for upcoming dates