Quality Inn & Suites Chattanooga-East Ridge

This property is Terrible. The elevators are hazardous. They either don’t work or the doors open before the elevator stops on the floor that you are on. The hotel itself is dirty!

The staff was great, the main lobby is quite lovely... Equipment in the fitness room did not work (specifically the treadmill and the ellyptical) and ice machines on the 3rd and 2nd floors were out of order. Also, watch your step on the elevator - the doors open before the elevator actually reaches the floor. 😬

The elevators don’t work. The security door doesn’t close all the way on the side door, so I didn’t feel very safe. The room was fine clean and comfortable.

It was okay the check in was fine, however my tv was not working asked 3Xs to get it checked and nobody went. Was not only me there were four other families. Pool said it was open but had it locked all the time. There were bugs too. For the amount of money I paid it could of been better.

Elevators broke and not working. AC not working. Outlet sparked and charred the outlet and they didn't come up to look at it just gave us a different room. Facility had no AC in lobby and it was generally in disrepair and dirty. Would not recommend and not planning on staying again.

Sketchy: exterior side doors never secure. There were signs that said the doors remain locked 24/7 for customer safety, but the doors couldn't even close, let alone lock. Run down: one of the elevators (near the front) was out of order. The working elevator (near the back) had a sign saying to call front desk if not working. Leading one to believe that it happens often. The 2nd floor ice machine was not working and judging by the out of order sign on it, it had been awhile. Just an overall run down feel. Stinky: Room smelled like the hotel was trying to cover really bad smells with disinfectant/air freshener. It was a very unpleasant smell that got into our clothes. Breakfast was very limited as well.

The area felt safe and well-lit, the lobby nice and clean-but the rooms not so much. The elevator only worked on the 1st & 3rd floor. The elevator doors shut on you and don’t care if you’re there opening them, they’ll keep squeezing so you have to forcefully pull them apart to finish loading/unloading the elevator. The microwave didn’t work in our room & there wasn’t a single trash can either. A hint of mothballs fills the room, but at least the a/c worked and was nice and cold. It was a last minute stay bc we had gotten a nail in our tire, so we only slept there for a few hours before hitting the road again. We skipped out on the breakfast bc it didn’t look appealing at all whatsoever. We’ve been staying at a different hotel each night on this trip, & this one was pretty bad. I would not want to stay there again, nor recommend it for a full night’s stay, but it was fine to sleep there safely for a few hours as we needed. Everything else was much more expensive, so you get what you pay for.

The air didn't work in the lobby so you couldn't enjoy breakfast. It was only one elevator working. It should've been stated on their website that they were doing renovation. The beds were comfortable though.

Property has 2 elevators we were made aware that one was out of order for the past 3days. Used the other to our room om the 3rd floor. Leaving the next morning the 2nd elevator was not working. Had to carry luggage to lobby. My wife has some mobility issues. So I had two help my wife down. Then the luggage. I don’t think the property takes care of the property. Would dicourage staying at this property.

Obviously in the midst of repairing and replacing things. The microwave in our room didn't rotate, the mat under the fridge prevented it from closing easily, there were holes in the bathroom wall, and when we turned on the shower it didn't fully switch from the faucet (water was coming from both faucet and showerhead), housekeeping brought fresh linens and took trash, but didn't make the beds at any point during the stay. Breakfast was small and carb-heavy (two types of cereal, bread, muffins, waffle maker, and yogurt) no good protein options or hot items besides waffles. One elevator only operated for floors one and three, and the other went to floir two but would open doors before it was level with the hall floor, making for a disconcerting tripping hazard. Both elevators were incredibly slow. Staff was polite and helpful, so at least there's that.

Room was filthy. There were crumbs and bugs in the bed, lots of people living there what seemed to be long term. Breakfast was boiled eggs and bread.

The elevator was broken, the ceiling in the bathroom was moldy, the shower curtain rod was falling off the wall, the wall beside the trash can was gross in the main part of the room. The room number was 219. The pillows on the bed was not good, went to a local Walmart and bought my own pillows. I find it ridiculous that you have to request house keeping to bring new towels when you are staying multiple days. Had to visit the front desk on several occasions because my room key didn’t work. There was some junk furniture sitting different areas of the hotel. The breakfast wasn’t very good either, boiled eggs and some waffles.

The shower curtains were stinking of urine, and many cockroaches

There was mold on the cieling in the breakfast area.the elevators were barely working. The hallways smelled bad.

This hotel was dirty and rundown. One elevator was not working at all and the other elevator was not operating correctly. It would trap you inside and not move and would take forever to get the door to open and let you out so you could run up and down the stairs. There were dead roaches under the beds. The bathtub was not cleaned before we took the room. The continental breakfast was horrible and there were even dead bugs under the serving tables along with bug traps and a mouse trap. The ice machines on the floors did not work. Overall this is a $20 dive hotel. Horrible experience!

Where do I start? Toilet was covered in pee when we got there. There was cigerate burn in the sheets and blinds. We found someone's belt in the bed. The fridge was frozen over and the leftover food we put in it was full of water and had to be thrown away. Also the elevator doors opened about a foot before it got to the correct floor so that's a huge danger to any kids or animals. Stay as far away from this place as you can.

Dirty and smells terrible

After a long 13 hr day of traveling I booked two rooms for the night, our rooms were not clean, blood on a bed sheet, nasty stuff on the curtains, greasy hand prints on the wall, and mold around the bath tub. There was trash everywhere in the parking lot, and the several people I seen entering and exiting the facility looked like homeless meth heads. Will not ever stay here again and would not recommend to anyone.

My room was double-booked. I initially had a room adjacent to my family, as I had requested. But I noticed the room looked a little lived-in (messed up pillows and covers, a take out bag with napkins). I assumed these things had been missed during cleaning but thought nothing more of it since we were only staying for one night, and it seemed okay otherwise. I checked the rest of the room and there was no luggage. Left my bag in the room and then left the room for an hour or so. When I came back and was about to walk in, there was a guy walking out of the room. He said someone had left their bag in his room, and there was a woman in the room as well. I had to grab my bag and go back to the front desk to be assigned a new room. The front desk attendant acted confused because the system said the original room was under my name. Either way, I was assigned a new room at the end of the hallway directly across from the elevator. Later my room card was deactivated and I had to go back to the front desk to have to re-activated. Also the rooms and halls had an unpleasant musty smell. No A/C in the halls/waiting area/front lobby/breakfast area. Breakfast was included but by the time we got there there was no more coffee, not even decaf. They had some hard boiled eggs sitting out but they were scorching hot to the touch. We put them in cups of ice water to cook them down... Overall would not stay here again.

Big decline since our last stay. Moldy bath tub, room in rough shape, walls scraped and paint missing, bath fan hanging off wall, toilet seat broke, only 2 tv channels, chair used as lock for room share door, old fire alarm hanging on wall disable and elevator doors open before it reaches the next floor.

Good for the price. TV was ridiculously hard to figure the right input since most motel tvs never have the factory remote that comes with them, almost gave up and asked for a room with a working tv but figured it out. Building is old and showing it's age but room was clean. the surrounding area seemed a bit sketchy but again it was good for the price

Check in was wierd. I gave my name, he checked for my reservation. Then he asked who I booked it with, as though he couldn't find mine. He seemed to me that he didn't know what he was doing. But finally I got my room key. Breakfast was good. Shower was OK. Shower curtain needed to be replaced. Hair dryer, must of fallen off the wall, because it was on the countertop. Slightly cracked. But it did work. For a Quality Inn, the quality was just OK.

The room was ok. It was cheap so I didn't expect much. The beds were comfy and maid service came. All was fine except the hotel "latch" on the door was broken. This is so important especially for a woman travelling alone. THIS HAS TO BE FIXED!!! I was in room 202 in Chattanooga. If I wasn't with my husband, I would have asked to be moved to another room. Please take the safety and well being of your customers seriously.

Nice room

The pool and the room were both clean. The beds are comfy my grandsons had a ball

Walls were paper thin and I had to listen to two children who were left alone running around their room at midnight. I knocked on the door and no adult answered. I asked them to keep the noise down. It happened again at 1 am with me having to knock again. Then at 4 am I had to listen to the mother’s phone call as if she was in the same room. This is by far the worst sleep I’ve ever had at a hotel.

Electrical problems in the first two rooms they put us in, but third room was fine. Bed was comfortable and breakfast was good for a light meal

Poor condition.elevator in disrepair.room smellled.genersl poor maintenance

Clean room. Close parking. A little noisy from our neighbors. Could use a new coat of paint. No luggage rack. Knobs missing from dresser/TV stand. Couldn't open drawers. Good free breakfast. Accidently got billed twice for same night. Had to call to report it, so I wouldn't have to pay twice for one night. It took about a week for it to be resolved. But for what I paid, it was a decent plsce to stay for one night.

Big decline since our last stay. Moldy bath tub, room in rough shape, walls scraped and paint missing, bath fan hanging off wall, toilet seat broke, only 2 tv channels, chair used as lock for room share door, old fire alarm hanging on wall disable and elevator doors open before it reaches the next floor.

We had some very loud banging from 9-9:39. Had to go down to the desk because our phone didn’t work. Then when checking out they gave us a receipt but then took it back and said they could not give us a receipt. We insisted we wanted one but the refused. She said that she was trying to nice.

The guy who checked me in stayed on his phone the entire time. Handed me key cards and pointed down the hall

They steel your deposit

I accidentally made a mistake with booking but it was quickly resolved, I couldnt be more pleased with the staff!

Check in was less than polite. Charged me because I was checking in early at 4 am after driving all night. Which is why I didn’t have a room the night before. Wasn’t polite about it at all. When I got to my room on the third floor - by the elevator did not work. Had to walk up. My room door was wide open- as in completely wide open. Not the most secure feeling at all. I would not choose to stay here again !! And they have still not retuned my $100.00 dollar deposit to my card.

Great front desk employees

The woman at the desk during the day is absolutely amazing. Shes kind, helpful, accomodating as possible and ru s that place so efficiently.

Great staff

Several issues here. The whole place smelled funny, it was dirty, there were bugs, the air conditioning didn’t work correctly, bedside lamp wasn’t plugged in, towels smelled, old moldy food left behind, and my card was charged after checkout. Had to call for two weeks solid arguing with them and they kept saying the manager would call. Eventually started lying saying he called and left voicemails when I had no calls or voicemails from them. They eventually told me to call my bank since they couldn’t do anything. I had to dispute the charges with my bank to get the money back.

Called hotel at 5pm to confirm reservation with 2 beds and to let them know we would be arriving after 11pm. Upon arrival, the 2-bed room they earlier confirmed availability was no longer available. Only offered a king room for 3 people to attempt sleeping. Hotel is renovating-total mess, baseboards and door frames hanging, water leaks throughout, items broken off wall in bathroom, and no flexibility from staff about compensating for their obvious error. The continental breakfast area was less than inviting, right in hotel lobby and sorely lacking in options. Overall awful experience.

Close to attractions !

Good for the price. TV was ridiculously hard to figure the right input since most motel tvs never have the factory remote that comes with them, almost gave up and asked for a room with a working tv but figured it out. Building is old and showing it's age but room was clean. the surrounding area seemed a bit sketchy but again it was good for the price

easy check in and comfortable. Needs updates. was good for us, it was close to the funeral location.

The location is easily accessible off the interstate. I'm not going to bash the establishment, as our visit was unplanned (after a 13hr drive). However, they do need to shut down, remodel, and rebrand. They offer pet accommodations, and the customer service was not unpleasant. Booked a room impromptu late night while getting gas across the road. Booked thru expedia, which displayed presentable room options with a pool. The pool was closed with no explanation, just signage. The grounds were well kept, as the establishment sits between two well-known hotel brands in the area. The room we were given was on the ground floor, likely where the other patrons with pets were housed, which we heard walking by. Immediate discomfort when we walked in the room. Started examining the premises; dirty brown and broken curtains, inspected the toilet bowl which was lopsided and rocky, lifted the toilet seat to discover a roach that tried to run, and flipped through the bedding. I'll stop there. All that said - NO. Absolutely not.

Close to the ball field

It was for one night. Very convenient off interstate

The area felt safe and well-lit, the lobby nice and clean-but the rooms not so much. The elevator only worked on the 1st & 3rd floor. The elevator doors shut on you and don’t care if you’re there opening them, they’ll keep squeezing so you have to forcefully pull them apart to finish loading/unloading the elevator. The microwave didn’t work in our room & there wasn’t a single trash can either. A hint of mothballs fills the room, but at least the a/c worked and was nice and cold. It was a last minute stay bc we had gotten a nail in our tire, so we only slept there for a few hours before hitting the road again. We skipped out on the breakfast bc it didn’t look appealing at all whatsoever. We’ve been staying at a different hotel each night on this trip, & this one was pretty bad. I would not want to stay there again, nor recommend it for a full night’s stay, but it was fine to sleep there safely for a few hours as we needed. Everything else was much more expensive, so you get what you pay for.

Price was $69 with tax. You get what you pay for. The hotel overall was very shabby looking. Holes and marks all over the walls. Wasn’t sure the elevator was going to get us where we were going. Very slow. Only + was our bed and sheets were very clean. Also in a great area for restaurants.

Very nice clean place, also very quiet and hidden. Not too public so you can’t hear the traffic.

Room was filthy. There were crumbs and bugs in the bed, lots of people living there what seemed to be long term. Breakfast was boiled eggs and bread.

This was a last minute overnight stay and we found this room online at a fair price late in the evening. It was very clean. We loved the clean bed linens and size of the king sized bed. The continental breakfast was a real bonus. Sometimes hotels have a small amount of breakfast choices that don't last very long, but this hotel was very generous with their choices and had ample quantities for us. We were very pleased with this location and will definitely stay here again when passing through.

They have good breakfast items.

Breakfast could be better

This hotel was dirty and rundown. One elevator was not working at all and the other elevator was not operating correctly. It would trap you inside and not move and would take forever to get the door to open and let you out so you could run up and down the stairs. There were dead roaches under the beds. The bathtub was not cleaned before we took the room. The continental breakfast was horrible and there were even dead bugs under the serving tables along with bug traps and a mouse trap. The ice machines on the floors did not work. Overall this is a $20 dive hotel. Horrible experience!

The air didn't work in the lobby so you couldn't enjoy breakfast. It was only one elevator working. It should've been stated on their website that they were doing renovation. The beds were comfortable though.

Obviously in the midst of repairing and replacing things. The microwave in our room didn't rotate, the mat under the fridge prevented it from closing easily, there were holes in the bathroom wall, and when we turned on the shower it didn't fully switch from the faucet (water was coming from both faucet and showerhead), housekeeping brought fresh linens and took trash, but didn't make the beds at any point during the stay. Breakfast was small and carb-heavy (two types of cereal, bread, muffins, waffle maker, and yogurt) no good protein options or hot items besides waffles. One elevator only operated for floors one and three, and the other went to floir two but would open doors before it was level with the hall floor, making for a disconcerting tripping hazard. Both elevators were incredibly slow. Staff was polite and helpful, so at least there's that.

The conditions of the hotel are poor. Our first room smelled like smoke. The staff were nice and agreed to change our room. The second room was clean, smelled good. But the curtains were broken, partially hanging off the window. Paint on the wall behind the chair was rubbed off. The pet area bags were empty. The elevator in the front of the building was out of service. And, the continental breakfast was okay but no hot eggs or breakfast sandwiches. they offered boiled eggs and a waffle maker, cereal, and yogurt. It was an okay one night stay as we passed through the area, but it was a one or two star experience.

Electrical problems in the first two rooms they put us in, but third room was fine. Bed was comfortable and breakfast was good for a light meal

My room was double-booked. I initially had a room adjacent to my family, as I had requested. But I noticed the room looked a little lived-in (messed up pillows and covers, a take out bag with napkins). I assumed these things had been missed during cleaning but thought nothing more of it since we were only staying for one night, and it seemed okay otherwise. I checked the rest of the room and there was no luggage. Left my bag in the room and then left the room for an hour or so. When I came back and was about to walk in, there was a guy walking out of the room. He said someone had left their bag in his room, and there was a woman in the room as well. I had to grab my bag and go back to the front desk to be assigned a new room. The front desk attendant acted confused because the system said the original room was under my name. Either way, I was assigned a new room at the end of the hallway directly across from the elevator. Later my room card was deactivated and I had to go back to the front desk to have to re-activated. Also the rooms and halls had an unpleasant musty smell. No A/C in the halls/waiting area/front lobby/breakfast area. Breakfast was included but by the time we got there there was no more coffee, not even decaf. They had some hard boiled eggs sitting out but they were scorching hot to the touch. We put them in cups of ice water to cook them down... Overall would not stay here again.