Name: Comfort Inn & Suites Chattanooga West - Lookout Mountain
Address: 3117 Parker Lane, Tiftonia, Chattanooga, Tennessee, United States of America, Chattanooga, Hamilton County, US
Price range: US$92–US$207 per night
Rating: 7.63

What guests think

Across recent reviews, Comfort Inn & Suites Chattanooga West - Lookout Mountain is praised for friendly staff, comfortable rooms, and convenient access to Lookout Mountain sights and the interstate, though experiences vary notably by room and stay.

Cleanliness and maintenance are inconsistent, with multiple reports of musty or urine odors, damp or sticky floors, stained linens, bugs or ladybugs, and occasional broken fixtures, while many others found rooms fresh and well kept. Breakfast is widely available and often described as hot and filling, but selection, coffee quality, and seating capacity disappoint some during busy times. The indoor pool is a mixed point too, often cold or closed and needing upkeep, and the shared lot can feel tight with potholes while the nearby area feels a bit rough to some. Best fit for short, practical stays where convenience matters more than consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Indoor pool feedback is mixed—often cold, occasionally closed, and maintenance issues reported—though some families enjoyed it. Parking is tight with potholes and a shared lot; property is pet friendly with added fees.

Related guest reviews

10

Traudy

20 Dec 2024

·

Stayed 1 night

The gas station entrance to the property has potholes

6

Ellen

16 Apr 2025

·

Stayed 3 nights

The locked side door was propped open in the evenings. The pool was chilly and paint is peeling all over the pool deck which gets on your skin. The pull-out couch was stained and had a thin mattress- could only work for a smaller kid. The staff was friendly and attentive, but the facilities had room for improvement.

6

Tony

7 Dec 2023

·

Stayed 2 nights

Decent hotel but the second time in a year that a hotel claimed to have an indoor pool (which i request for my daughter) only to find they were not in working condition.

8

tommy

13 Oct 2024

·

Stayed 2 nights

Room was clean and the breakfast was good. But parking was sparse and the entrance had a lot of pot holes

8

Katie

6 Oct 2025

·

Stayed 1 night

Good breakfast clean rooms. The staff is very kind the only down side was you could hear the interstate, but also its located conveniently by the interstate. The pool was nice it was fairly cold but my kids enjoyed it.

8

Kathy

2 Mar 2024

·

Stayed 2 nights

Close to Lookout Mountain and Ruby Falls . Offers free breakfast and has an indoor pool and is pet friendly . Place is clean and check in was smooth.

6

Christina

3 Mar 2024

·

Stayed 2 nights

We chose this hotel for the heated pool. The pool didn’t have any heat to it the whole weekend. It was probably 50 degree water so we couldn’t swim. This was the main reason we chose this property

8

Jimmye

10 Apr 2025

·

Stayed 1 night

Property was right off the interstate behind a gas station, parking was crowded. The staff was friendly, rooms clean and beds were comfortable. Pool area needs some attention floors were very slippery and need a new coating. Make sure to take towels to the pool as there were none available at pool. Breakfast variety was good and had great coffee. Several restaurants close. Be sure to try Odell’s on the GO.

6

Rebecca

1 Apr 2025

·

Stayed 2 nights

We had a group of teens running up and down the hall, yelling and slamming their door at almost midnight and our air-conditioner was making loud popping sounds. I will say when we brought the concerns up, they moved us to a new floor and were very polite. My kids were excited about the pool, but it was dirty and way over chlorinated.

6

Patricia

13 Mar 2024

·

Stayed 2 nights

The indoor pool was not heated as advertised. That was a big disappointment because that was one of the main reasons of staying at this particular location. The area around the hotel was not well kept. Cracks and broken pavement surrounded it.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean and fresh. However, recurring complaints include musty or urine odors, damp or sticky carpets, stained or hairy linens, moldy bathrooms, and occasional bugs (including roaches, ladybugs, and a bed bug report).

Related guest reviews

4

Amanda

4 Oct 2025

·

Stayed 1 night

Room 319 smelled like urine. The carpet was wet and sticky. I’m assuming someone peed all over the room and this is something housekeeping should notice especially because of how bad the room smelled. I would have liked to leave the hotel and find another one but it was midnight and I am traveling with 4 kids. We were moved to another room. Overall the hotel is pretty run down and disgusting.

2

Jennifer

8 Dec 2024

·

Stayed 1 night

Unfortunately I experienced bed bugs. Staff was nice and they moved me to another room.

6

Candace

15 Jul 2025

·

Stayed 1 night

Bedding was not clean. Floors were sticky and peeling up.

8

Stacy

30 Mar 2025

·

Stayed 1 night

dirty grout in bathroom. mildew/mold areas need cleaning in shower ceiling.

10

Amanda

11 Oct 2025

·

Stayed 1 night

Clean room. Great staff and service!

2

April

20 Jul 2025

·

Stayed 1 night

We only stayed around 1 hour before we found a different hotel to go to due to the following; Roaches running around in and near the room ac unit Floors were filthy and sticky One bed had sheets that had what appeared to be unwashed blood spot on them. The staff was amazing in their kind demeanor and helpfulness. My family was simply too uncomfortable to remain there. Given some hard work it has the potential to be a nice hotel.

10

Douglas

7 May 2025

·

Stayed 1 night

Great hotel! Front desk staff was quite nice and the room was clean and quiet. The bed was wonderful and so were the pillows. Best was the water pressure in the shower! The towels were new and thick and soft. Such a great hotel

8

Ian

2 Oct 2025

·

Stayed 1 night

Overall clean hotel. Breakfast seemed undercooked. General smell in the hallways and rooms was a bit damp or moldy

6

Donna

23 Aug 2024

·

Stayed 2 nights

The first room I was assigned to smelled of urine. However, front desk was very nice and quickly gave me another room to my satisfaction.

10

Dana

27 Dec 2024

·

Stayed 1 night

Check in was a breeze. Very clean hotel and grounds.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds and pillows, and many found them quiet, though some reported highway or hallway noise. Maintenance varies, with reports of broken fixtures, noisy appliances, worn flooring, and uncomfortable or undersupplied sofa beds.

Related guest reviews

8

Bethany

24 Nov 2024

·

Stayed 1 night

No sheets in room for couch, only 3/4 towels, flooring isn't cut correctly.

2

Brian

7 Jun 2025

·

Stayed 3 nights

If i told you all examples of the laziness and lack of 'caring" with this place, you would never believe it Shower Curtain bar was broke off wall on one side of wall causing curtain to bunch in middle and NEVER stay closed, not to mention dagerous if it fell or slipped on drenched floor. Called down to ownership at front desk and was told "Well, what do you want me to do? It wont fall on anyone" Bedsheets were DISGUSTING when pulled back covers for night with blood stains and dried (boogers) (werent clean at all) CALLED FRONT DESK AND WAS TOLD THEY DIDNT HAVE ANYONE TO.BRING UP CLEAN ONES. WHEN I THREATENED TO LEAVE SHE BROUGHT ME CLEAN SET BUT HAD TO CHANGE MYSELF BECAUSE "MY SHOULDER HURTS TODAY" AND LEFT. NO SOAPS IN BATHROOM HAD TO GET FROM WALMART DOWN ROAD, DIDNT LEAVE CLEAN TOWELS ANY OF 4 DAYS EVEN AFTER ASKING Day 3--asked for garbage bag ( for dirty clothes) was told would have to wait until tommorrow when housekeeper arrived to get because SHE WAS EXPECTING CALL FROM SISTER AND COULDNT LEAVE FRONT DESK! I KEPT THINKING IT WAS EITHER THE "TWILIGHT ZONE" OR A HIDDEN CAMERA SHOW. PATHETIC PLACE, PATHETIC OWNERSHIP, STAFF, COMPLETE WAIST OF MONEY AND DUMP

10

Katelyn

2 Oct 2025

·

Stayed 2 nights

Loved how spacious and nice the room was

4

Felina

4 Nov 2024

·

Stayed 1 night

I booked this property through Expedia. When I arrived I used my AmEx to check in. My room was located next to the elevator but the noise from the elevator was not nearly as loud as the people in the room next door or those walking down the hallway. In addition, due to the proximity of the hotel from the highway, you could hear the traffic. There was hair on the bathroom door. I was willing to overlook these things and bypass a negative review but then I was awaken by a phone call at 6:45 AM notifying me that there was a problem with my credit card. When I approached the front desk clerk to resolve the issue, I asked why wasn't I informed about the card at the time of the transaction and I was told that there system does not process until 3 AM. I already had a poor night's sleep due to the highway, hallway, and neighboring room noise, and then an early morning call - I left exhausted. And the hotel had increased its room rates due to a local event. Overall, a horrible experience.

10

Douglas

7 May 2025

·

Stayed 1 night

Great hotel! Front desk staff was quite nice and the room was clean and quiet. The bed was wonderful and so were the pillows. Best was the water pressure in the shower! The towels were new and thick and soft. Such a great hotel

6

Krystal

30 Dec 2024

·

Stayed 1 night

Sink plug in bathroom was stuck, and we had to use hands to pull it out; was gross. Also, drain on bathroom floor was not properly leveled, causing trips and stubbed toes.

8

Adam

8 Oct 2023

·

Stayed 3 nights

The beds were comfortable and clean. The sheets and pillows are what I expect to find in hotels that cost a little more than what I paid for this one. I paid about $40 less per night than what I am used to.

6

Rebecca

1 Apr 2025

·

Stayed 2 nights

We had a group of teens running up and down the hall, yelling and slamming their door at almost midnight and our air-conditioner was making loud popping sounds. I will say when we brought the concerns up, they moved us to a new floor and were very polite. My kids were excited about the pool, but it was dirty and way over chlorinated.

8

Brenda

11 Jun 2025

·

Stayed 1 night

The room was nice. Only complaint was our floor was noisy most of the night. I think a ball team was staying there and it was a little noisy.

4

Kristin

3 Jun 2025

·

Stayed 1 night

Check in was quick, friendly staff. But our room had several broken items - worst being the top door lock. Would not return.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, helpful, and efficient, with staff often accommodating room changes and special requests. A minority report rudeness or poor responsiveness, occasional check-in hiccups, and follow-up issues.

Related guest reviews

2

Brian

7 Jun 2025

·

Stayed 3 nights

If i told you all examples of the laziness and lack of 'caring" with this place, you would never believe it Shower Curtain bar was broke off wall on one side of wall causing curtain to bunch in middle and NEVER stay closed, not to mention dagerous if it fell or slipped on drenched floor. Called down to ownership at front desk and was told "Well, what do you want me to do? It wont fall on anyone" Bedsheets were DISGUSTING when pulled back covers for night with blood stains and dried (boogers) (werent clean at all) CALLED FRONT DESK AND WAS TOLD THEY DIDNT HAVE ANYONE TO.BRING UP CLEAN ONES. WHEN I THREATENED TO LEAVE SHE BROUGHT ME CLEAN SET BUT HAD TO CHANGE MYSELF BECAUSE "MY SHOULDER HURTS TODAY" AND LEFT. NO SOAPS IN BATHROOM HAD TO GET FROM WALMART DOWN ROAD, DIDNT LEAVE CLEAN TOWELS ANY OF 4 DAYS EVEN AFTER ASKING Day 3--asked for garbage bag ( for dirty clothes) was told would have to wait until tommorrow when housekeeper arrived to get because SHE WAS EXPECTING CALL FROM SISTER AND COULDNT LEAVE FRONT DESK! I KEPT THINKING IT WAS EITHER THE "TWILIGHT ZONE" OR A HIDDEN CAMERA SHOW. PATHETIC PLACE, PATHETIC OWNERSHIP, STAFF, COMPLETE WAIST OF MONEY AND DUMP

2

Hannah

3 Apr 2023

·

Stayed 1 night

They were not helpful and unresponsive.

10

Kim

7 Dec 2024

·

Stayed 1 night

Staff was friendly and helpful. Room was clean and in good shape. Would stay here again.

4

Felina

4 Nov 2024

·

Stayed 1 night

I booked this property through Expedia. When I arrived I used my AmEx to check in. My room was located next to the elevator but the noise from the elevator was not nearly as loud as the people in the room next door or those walking down the hallway. In addition, due to the proximity of the hotel from the highway, you could hear the traffic. There was hair on the bathroom door. I was willing to overlook these things and bypass a negative review but then I was awaken by a phone call at 6:45 AM notifying me that there was a problem with my credit card. When I approached the front desk clerk to resolve the issue, I asked why wasn't I informed about the card at the time of the transaction and I was told that there system does not process until 3 AM. I already had a poor night's sleep due to the highway, hallway, and neighboring room noise, and then an early morning call - I left exhausted. And the hotel had increased its room rates due to a local event. Overall, a horrible experience.

10

margaret

2 Oct 2025

·

Stayed 1 night

Staff is Very Friendly & welcoming.

10

Amanda

11 Oct 2025

·

Stayed 1 night

Clean room. Great staff and service!

8

Jessica

12 Jun 2025

·

Stayed 1 night

Front desk was kinda abrupt when we checked in. Property was nice and well kept. The room was perfect for our needs. The breakfast was minimal but tasted decent.

10

Amanda

6 Apr 2025

·

Stayed 2 nights

wonderful staff

10

Karen

27 Jun 2025

·

Stayed 1 night

Front desk staff very friendly and efficient

6

Donna

23 Aug 2024

·

Stayed 2 nights

The first room I was assigned to smelled of urine. However, front desk was very nice and quickly gave me another room to my satisfaction.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient to Lookout Mountain attractions and just off the interstate, with easy access to downtown. The immediate area feels a bit rough to some, shares space with other businesses, and highway noise or tight parking can be factors.

Related guest reviews

10

Valeria

15 Dec 2024

·

Stayed 4 nights

We liked how it was close to the attractions

10

Jennifer

7 Aug 2025

·

Stayed 1 night

Excellent place to stay. Close to interstates

8

Elizabeth

31 Jan 2023

·

Stayed 1 night

Clean hotel. Comfortable beds. The parking lot was shared by a Howard Johnson’s. I’m not sure I would have wanted to walk in by myself at night. However, inside of hotel was very clean and newly remodeled.

6

Keith

17 Apr 2025

·

Stayed 1 night

6 cars in parking lot with bout 8 people smoking dope for 3 hours Homeless people loitering around the property and at gas station adjacent to the hotel. My wife did not feel safe going to the car by herself Will not stay there again

8

Amber

28 Sept 2025

·

Stayed 1 night

Close to Attractions: Rock City and Ruby Falls

8

Micah

15 Jun 2023

·

Stayed 1 night

Location was great and a short drive to the Lookout Mountain locations to visit.

8

Randi

2 Apr 2024

·

Stayed 2 nights

Close to sights but right off freeway.

8

DAVID

12 Jun 2025

·

Stayed 1 night

Was clean. Room was nice enough. In kinda dumpy area.

8

Heather

14 Oct 2023

·

Stayed 2 nights

Price seemed high for the location. It shares a lot with a motel and a Hardee’s and there isn’t much else around.

8

Brandon

4 Jul 2025

·

Stayed 1 night

Nice hotel, near the caves and aquarium.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is commonly described as hot and satisfying with decent variety, but complaints recur about limited selection, undercooked items, poor coffee, early closing times, and overcrowded seating.

Related guest reviews

8

cathy

29 Jun 2025

·

Stayed 1 night

The continental breakfast was very good. There’s not enough sitting for people to eat.

8

Randall

1 Apr 2024

·

Stayed 2 nights

Everything was fine, but the breakfast was a bit disappointing (in terms of variety). Also, it would be great if the breakfast area could be larger -- There were not enough seats -- people were sitting at seats out in the lobby and I ate breakfast standing up.

8

Lisa

27 Jul 2025

·

Stayed 2 nights

A very nice stay. The staff was helpful and friendly. The breakfast was very good always hot and well stocked with plenty on hand. Only complaint, which really isn't a complaint, is the coffee is not good, doable if you have to have it like me.

10

Tomi

17 Nov 2025

·

Stayed 1 night

The room was clean & comfortable. Hot breakfast was great. Didnt hear noise from outside our room, so got a good nights rest. We will recommend and stay again.

10

Jacqueline

8 Jul 2025

·

Stayed 6 nights

Clean, breakfast okay

10

Jessica

30 Mar 2024

·

Stayed 1 night

Good breakfast and very clean for a night’s stay.

6

Anthony

19 Oct 2024

·

The complimentary breakfast was awful. Coffee was mostly water. Ate breakfast out 2 of the 3 days during my stay.

10

Dennis

7 Jul 2025

·

Stayed 2 nights

Delicious breakfast each morning that included hot foods. Clean rooms!

10

Alice

1 May 2023

·

Stayed 2 nights

The inn is conveniently closed to freeways, closed to Ruby Falls and just minutes from Chattanooga Riverfront and downtown. The room is spacious and clean comparing to other motels that we have stayed before. The beds are comfortable and have nice quality linens. The inn has good complimentary self serve breakfast with sausages, bacons, eggs, waffles, etc. Free self parking. The staffs are polite and helpful.

6

makia

28 May 2025

·

Stayed 2 nights

The room was okay .. no real complaints , breakfast was not good at all . Very small selection for the amount of people who were there for memorial day weekend. Probably the worst breakfast I've ever experienced. & The front desk attendant that checked us in wasn't friendly but overall, it was convenient for the activities we traveled there for.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$93
February	US$93
March	US$108
April	US$102
May	US$103
June	US$113
July	US$105
August	US$91
September	US$97
October	US$119
November	US$105
December	US$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $96	16 $96	17 $93	18 $135	19 $136
20 $98	21 $92	22 $92	23 $92	24 $92	25 $150	26 $150
27 $92	28 $110	29 $92	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $150	3 $163
4 $93	5 $92	6 $92	7 $92	8 $92	9 $180	10 $184
11 $102	12 $92	13 $92	14 $92	15 $133	16 $207	17 $188
18 $112	19 $92	20 $92	21 $92	22 $148	23 $200	24 $200
25 $96	26 $100	27 $112	28 $105	29 $125	30 $167	31 $138

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Queen Queen Pet Friendly

Suite, Multiple Beds

Suite, 1 King Bed with Sofa Bed, Accessible

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed, Accessible

Standard Room, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Comfort Inn & Suites Chattanooga West - Lookout Mountain

Have a question?

Prices for upcoming dates