Quality Inn Oak Ridge - Knoxville West

The first was room was very dusty and dirty, was moved to a different room and the new room was better but there was hair in the sheets in the new room and when using the air conditioner it had a very odd smell. Requested late checkout and that was not recorded from the prior person so we got multiple knocks on our door from housekeeping with them asking us to leave, then the front desk called also saying we were needing to checkout despite requesting late checkout. I will not be using this hotel ever again. However the lady who checked us in and checked us out was very nice and tried to be as helpful as possible.

Disgusting! The room smelled so badly of cigerettes, even the pillows! The furniture was disgusting. Very old, no updates. Never again !

Clean & quiet. Spacious room

Horrible

The hotel was nice. The food was good. The room was great. I loved that I got the bottom floor! The problem was I couldn’t sleep every night. I was there except for the last two I ended up staying around five nights. It might’ve been four nights can’t remember, regardless I extended my stay but was unable to sleep every night due to whoever was in the rooms above me had children, and it sounded as if they were having a gymnastics class all night long. The music was blaring, and the thumping on the floors was unbearable. I was told that I was not the only one who complained. I will say they did give me a 10% discount for the last two nights. The only reason I would stay again is because of the positive parts. Everything else was great. It was just the people staying at the same time I stayed. They need to have rules and set them and be firm with them. I have children and grandchildren and I’m lenient on some things, but this was ridiculous.!!!! The staff was extremely supportive and amazing. They were put in a very difficult situation and I believe they were very respectful on both ends.