Fairfield Inn & Suites Houston Westchase

The elevator was down and only 1 door of the 2 for the stairs was working. So the room key didn’t work to open the door to the stairs. And of course the only room available was on the 3rd floor. We had to hike up 3 flights of stairs with small children and all of our belongings. The overall condition of the place was a little ran down. I certainly felt like we overpaid for a standard room. Kind of a disappointment.

We had been driving for 26 hours and wanted a pool and hot tub to relax in but upon checking in they informed us it was under maintenance. They were kind enough to set us up with the property next door so we could relax in their pool and hot tub. It was a nice save and was greatly appreciated

Remodeling in early morning was loud and pool was closed.

Air conditioner in room was broken. Pool closed and wasn’t told when booked it was closed and that was a reason we picked hotel.

The room was not ready on time after they said it would be. It was ready almost two hours later. There were a few yucky insects that appeared in our room. They gave us a new room. The bath had hairs in it and one was on a sheet. The indoor pool was not inviting. The breakfast and coffee was fine though.

The pool was out of order so my daughter was devastated I specifically picked this hotel for it being an indoor so she could swim the bathroom door didn’t close and the hallway reeked of smoke and weed but the area is nice and quiet

The hotel is a good hotel with free hot breakfast, and it’s location is not far away to China town while close to Sam Houston Tollway. The front desks are very nice ladies. The food was also great and tasteful. The only thing that is not good is the swimming pool is broken and cannot be used during my stay in the late March 2023.

Mildew. No pool.

The picture of facilities shows a hot tub but it is not from this hotel, no Hot Tub!

I only booked a hotel room here & paid way more than I would have because they claim to have a Indoor Pool & Spa but when I was checking in the lady said oh by the way we have no pool, spa, gym, or guest laundry!! I’m so upset & really disappointed with this hotel, lying about there information online about showing pictures of indoor pool & spa but not true when I came to check in! I was super upset & told them I only booked here to swim & sit in spa & that they should at least refund 1/2 of the money I paid ( really all of it for deceiving me & lying). Very disappointed Expedia!!!!! I just got $97 stolen from me!! I got Catfished by you guys!!!😡😩😔

My first room the curtains were hanging down about to fall to the ground. I had to get a room change, the second room I got the AC was halfway working. There was mold on the walls in the bathroom.

Dirty. Bathroom had pieces missing from the walls.

The room was not ready on time after they said it would be. It was ready almost two hours later. There were a few yucky insects that appeared in our room. They gave us a new room. The bath had hairs in it and one was on a sheet. The indoor pool was not inviting. The breakfast and coffee was fine though.

Overall, it was fine for a one-night stay, but there were a few issues. The AC system was quite noisy, and unfortunately, the bed sheets were stained. I also found some hair in the bathtub. On a positive note, the breakfast was good

The property was dated and needed renovation. The ac was loud. The bathroom light was dim and it had a urine smell. There was a dirty towel hanging on the curtain rail. The only good thing was the front desk was friendly when I was checking in.

The room was not clean when receiving the room. No changed towels and cleaned the room on the second day. No phone number to contact housekeeping. We had to go to the lobby to ask the towels. We asked three sets of towels because we have 4 people, but the receptionist gave only two. The third day, they changed the towels but no cleaning in the room.

Sheets were dirty with multiple stains that i found after waking up :(

It was ok but could have been cleaner. There was mold on the bathroom wall.

Smells like mold

The smoke detectors went off several times throughout the night for no reason. The floors could have used a good pass with the vacuum prior to our arrival. Overall, it was a good stay with minor inconveniences.

The staff were great—friendly and welcoming. However, the property itself needs improvement. In the first room we stayed in, there was no hot water, and I eventually gave up trying to fix it. Additionally, the A/C system was not functioning properly. To the staff's credit, they moved us to another room that was slightly better. The elevator felt like it was about to fall apart, and the pool and jacuzzi were ice cold, even though maintenance staff were on duty. On the positive side, the location was perfect for convenience to highways, shopping, and dining. On a scale of 1 to 10, with 10 being the highest, I would rate this hotel a 6.5.

Everything was fine, except the AC was too loud during the night.

TV didnt work, phone didnt work, a/c sorta worked. Lobby was very hot, no usb ports anywhere, cookie crumbs all over front desk counter when I checked in

It is a little small and old but it is clean.I cannot complain with this price.

It was ok, slightly noisy but overall a good stay and they gave me late checkout.

I really enjoyed my stay! Comfortable bed, but not a lot of lighting in the bathroom. Otherwise great stay.

The property was dated and needed renovation. The ac was loud. The bathroom light was dim and it had a urine smell. There was a dirty towel hanging on the curtain rail. The only good thing was the front desk was friendly when I was checking in.

Very comfortable bed. Air conditioner worked well. It felt very safe.

Our room was clean and comfortable. Bathroom shower faucet handle was a bit finicky to get the right temperature of water, and the lighting could be brighter. The hair dryer should be replaced, the plastic part was sticky when being held. Breakfast choices were good, and the area was always being kept clean. Check-in and check-out were quick and pleasant.

The room was clean and all but the light from the parking lot was so bright we couldn’t sleep. Fortunately my wife was able to use some hair clips to close the curtain. The heavy curtains don’t close all the way. This is room 216.

The desk clerk was less than helpful

Front desk staff was amazing, very courteous and respectful. Breakfast was pretty good. Rooms were very clean. Area it’s a safe area of town and didn’t have to worry about any crime. Only down part is there are not any restaurants within walking distance.

Staff and front desk employees not very cordial.

The accommodations were to Marriott standards. The staff was non existent and very self absorbed and not very helpful. At check-in the desk clerk greeted us by asking how we were. I stated that it had been a rough and difficult day due medical issues and surgical preparations. The clerk responded by saying to that there was always someone having a worst day than we were. I told him I his remarks were hurtful and offensive. After saying he needed to be more considered and sensitive he shouted back I'm Sorry with a hateful stare. Being the new normal in America I decided to stay safe by not continuing the conversation. As a BonVoy member this is the most tence and unwelcomed atmosphere I've experienced yet.

Customer service was amazing

I can't remember having a terrible experience in any hotel, first of all the elevator was broken, we have to use the stairs, the concierge at check in was nice enough to help with my luggage's but couldn't get help during checkout even though I asked for it, I have to drag my luggage's downstairs using the staircase which was pretty much unsafe. Stayed for 4 days and never got a day of full room service, I asked for it and was told it was every other day but I can come down after hours for towels or toiletries, the day for cleaning it wasn’t done because full room services was now every two days, and when it was the two days according to them it was still wasn't cleaned. I just wasn't up for moving around I would have left the very next day. I don't recommend this hotel, the service I got was terrible.!!

Love the staff! Breakfast was great. Rooms nice, good location. Overall great stay, will def stay here again!

Nice property. Clean and.polite staff.

Very important to me is cleanliness and comfort, of which I rated highly. The room was extremely clean, and the room very comfortable. The air conditioning wasn’t working right, but quite often it’s not reported to the front desk, which we did. There were a couple things that concerned me about this hotel. The first morning we got up, we heard a transformer blow. When we went to leave our room, the elevator was broke. It was still broke when we left three days later. This is unacceptable. There were people in the breakfast room that obviously had mobility issues. And anyone checking out had to carry their suitcases down the stairs, three flights in our case. And we never saw any hotel staff helping. My other concern was the breakfast room and morning desk staff. The food in the breakfast room was fine, if it wasn’t out. There were multiple items out by 8 am. If you could find the breakfast room attendant, she very grumpily would get an item from the back. This happened every day. And how about coffee running out!!! This is not supposed to happen!!! And she would grump at you if you asked! Multiple times I had to go retrieve her from the front desk, where she and many hotel staff were visiting, and eating food from the breakfast room! This needs to be corrected!!! Very poor service.

We were greeted with a smile and courtesy. The front desk associate was very helpful and went out of her way to make sure we were taken care of during our visit.

The staff were great—friendly and welcoming. However, the property itself needs improvement. In the first room we stayed in, there was no hot water, and I eventually gave up trying to fix it. Additionally, the A/C system was not functioning properly. To the staff's credit, they moved us to another room that was slightly better. The elevator felt like it was about to fall apart, and the pool and jacuzzi were ice cold, even though maintenance staff were on duty. On the positive side, the location was perfect for convenience to highways, shopping, and dining. On a scale of 1 to 10, with 10 being the highest, I would rate this hotel a 6.5.

Easy to park and quiet

The surrounding area of the property was nice it had many places to eat at not far from there and 3 grocery stores within 5 minutes and it was a decent place to stay but the Night Shift secretary was very rude to me one evening when we went to go get water in the lobby she had a very bad attitude i never asked her once for anything but she asked if i needed anything in a very rude way and i said i was just looking for the stairs and she said down the hall and proceeded scoff as she grabbed the mop to mop up what seemed to be wet spots from people leaving the pool i wouldn’t recommend this place and i probably wouldn’t stay here i didn’t feel welcome or treated as a guest should

Location í great but room is outdated. Room is dark and light is too dim

Front desk staff was amazing, very courteous and respectful. Breakfast was pretty good. Rooms were very clean. Area it’s a safe area of town and didn’t have to worry about any crime. Only down part is there are not any restaurants within walking distance.

Clean and convenient for a family stay. Front desk was very friendly. It’s quiet on the top floor and property seems safe.

The pool was out of order so my daughter was devastated I specifically picked this hotel for it being an indoor so she could swim the bathroom door didn’t close and the hallway reeked of smoke and weed but the area is nice and quiet

Very comfortable bed. Air conditioner worked well. It felt very safe.

The hotel is a good hotel with free hot breakfast, and it’s location is not far away to China town while close to Sam Houston Tollway. The front desks are very nice ladies. The food was also great and tasteful. The only thing that is not good is the swimming pool is broken and cannot be used during my stay in the late March 2023.

Older property in average condition; friendly staff and good breakfast. Clean. Only thing is some of the people staying there are sketchy looking, but there is not much that can be done about that. Convenient location right there at Beltway 8 near Westheimer.

Kids loved the breakfast

Room was clean and nice. Front desk lady was very very nice and helpful. Hot breakfast was good.

We were without tv the entire weekend and had plans to watch the football playoffs with family. The breakfast was exactly the same both mornings as far as eggs abd sausage. Waffles kept sticking . Disappointing.

I didn’t like the fact that on Sunday, it said the breakfast was until 10 AM. I got there at 9:45 and the guy that was working. The breakfast area was kind of rude and said that breakfast at 9a. But on the wall, it said that breakfast on Saturday and Sunday ended at 10 AM.

Love the staff! Breakfast was great. Rooms nice, good location. Overall great stay, will def stay here again!

Firstly the staff was pretty rude and the building inside stunk. Still havent got my deposit back. The breakfast was a joke! Be prepared to eat offsite. Waffle maker was broken and the eggs were horrible. Meat options were cold. Coffee was ok. The room was damp feeling and when we woke up my shirt, that was hanging up, was even damp. They gave us two towels for four people so we had to go get some more. Overall would never stay here again and would not recommend. It is a good price for a reason unfortunately.

Great facility! The bed was amazing. Very quiet! Breakfast was good but preferred more options. The toilet was low and you had to hold it. Customer service was great but saw some bickering amongst the staff and the lady st checkout did not want to be there.

Our room was clean and comfortable. Bathroom shower faucet handle was a bit finicky to get the right temperature of water, and the lighting could be brighter. The hair dryer should be replaced, the plastic part was sticky when being held. Breakfast choices were good, and the area was always being kept clean. Check-in and check-out were quick and pleasant.

Very important to me is cleanliness and comfort, of which I rated highly. The room was extremely clean, and the room very comfortable. The air conditioning wasn’t working right, but quite often it’s not reported to the front desk, which we did. There were a couple things that concerned me about this hotel. The first morning we got up, we heard a transformer blow. When we went to leave our room, the elevator was broke. It was still broke when we left three days later. This is unacceptable. There were people in the breakfast room that obviously had mobility issues. And anyone checking out had to carry their suitcases down the stairs, three flights in our case. And we never saw any hotel staff helping. My other concern was the breakfast room and morning desk staff. The food in the breakfast room was fine, if it wasn’t out. There were multiple items out by 8 am. If you could find the breakfast room attendant, she very grumpily would get an item from the back. This happened every day. And how about coffee running out!!! This is not supposed to happen!!! And she would grump at you if you asked! Multiple times I had to go retrieve her from the front desk, where she and many hotel staff were visiting, and eating food from the breakfast room! This needs to be corrected!!! Very poor service.

I was pleased with everything. The breakfast especially the eggs was very good.