Name: Hampton Inn Houston-Willowbrook Mall
Address: 7645 West FM 1960, Willowbrook, Houston, Texas, United States of America, Houston, Texas, US
Price range: US$108–US$142 per night
Rating: 7.98

What guests think

Across recent reviews of Hampton Inn Houston-Willowbrook Mall, guests highlight a convenient location by Willowbrook Mall and restaurants, friendly staff, and contrast these with frequent complaints about musty odors, dated rooms, and ongoing renovation or maintenance issues.

Facilities draw mixed feedback, with the indoor pool sometimes closed or unheated and some equipment, like ice machines, not working. Breakfast is appreciated by many, though others describe limited options and crowding. Service is often kind and helpful, but housekeeping frequency and responsiveness vary. Expect a convenient stay with trade-offs between location perks and building condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: several reviews note the property under renovation and recurring pool problems (closures or very cold water), with occasional issues like ice machines not working.

Related guest reviews

6

Marta

7 Oct 2025

·

Stayed 3 nights

Hotel looked like it was being renovated not if it was as we didn’t see any workers. Staff was nice and friendly.

8

Charles

15 Jul 2025

·

Stayed 3 nights

Stayed in special needs room for 3 nights. Excellent breakfast with variety on eggs and meat. Pool was closed for repairs which was upsetting.

6

Sylvia

28 Mar 2025

·

Stayed 2 nights

House keeping did not clean room and pool was freezing cold.

6

Stacy

11 Apr 2024

·

Stayed 2 nights

Room was clean, bed was comfortable but pillows were horrible. Staff at check in/out not so friendly. Pool was out of service entire stay and no jacuzzi at this location

2

Gabriel

17 Jun 2023

·

Stayed 1 night

The whole purpose of stay was to use pool. Find out after checkin that it was closed. I brought kids to hotel from within city just for this reason.

2

Leonor

24 Apr 2023

·

Stayed 2 nights

The carper in the room was filthy and when you walked in youre shoes would stick to it same with bathroom floor. The pool was disgusting and so was the hot tub even thought they chairs and yellow tape around it.. will not ever stay again!!!

4

Crystal

15 Oct 2023

·

Stayed 2 nights

Pool was green and freezing cold. No turn down service between our stay. They only clean when you check out. Had to ho get more toiletries and towels between days. Not what we expected.

4

Jeremiah J

15 Jan 2025

·

Stayed 1 night

We love Hampton. We did not love this Hampton. Of all the Hampton hotels we've frequented, I'd say this one was the worst. Ice cold pool with no heater, hardly functioning shower, clogged toilet, crumbs on the bed were some of the negatives for our hotel stay. Compared to some of the sketchier hotels out there, I realize these problems could have been much worse, but since our previous stays are usually excellent, this was pretty disappointing for our family. If it would have been longer than a 1 night stay, I probably would have asked for a new room and maybe even some compensation for our issues, but we just got through the stay and moved on.

2

Mark

3 Aug 2025

·

Stayed 2 nights

Worst property ever! Heavy construction in the hotel, not informed about this when booked. Room was dirty. Toilet was a huge issue. No other room. One member of our party booked/needed walk in shower. Told suddenly unavailable when we checked in. Had to walk to a separate property to retrieve breakfast. And the general area seemed unsafe, lots of bars open late. Would love to get a refund, but either way I’m done with Hilton properties.

6

Aszur

27 Jul 2025

·

Stayed 2 nights

The hotel is conveniently located by many dining options and shopping. Although the hotel is outdated, not the cleanest room, also there is not any laundry services at the property you have to take your items to their sister hotel that’s located behind this property. The ice machines aren’t properly functioning the breakfast options are limited.

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Cleanliness

Cleanliness is inconsistent: numerous guests report musty or moldy odors, sticky carpets or floors, and occasionally dirty rooms, while others found spaces clean.

Related guest reviews

10

Tiffany

23 Apr 2023

·

Stayed 1 night

Customer service was outstanding! Room was very clean. Nice hotel to stay at.

6

Darnell

1 Jul 2024

·

Stayed 2 nights

The floors were sticky and gross, but everything else was fine.

4

Frances

13 Sept 2025

·

Stayed 1 night

The hotel lobby area was nice but the room was very moldy and smelled of it. The room need a complete renovation. It’s terrible. I slept in my clothes and didn’t even get in the shower. I will never stay there again. Also the deposit was $100 for 1 night!!

2

Huynh Dong

23 Jun 2024

·

Stayed 3 nights

I checked in on the ground floor, near the swimming pool. The bedroom was very damp and had an unpleasant smell. There was no bath soap during my stay, even though I informed the reception. The floor was very damp and very uncomfortable, the air conditioner was not cold enough.

4

Allison

1 Sept 2025

·

Stayed 1 night

We had to be moved rooms because the first one smelled stongly of mold and there were cockroaches. The second room we were moved to was dirty as well (sticky floors and dirty toilets), and although not as strong, it still smelled of mold.

10

Yohanny

21 Apr 2025

·

Stayed 6 nights

Very good hotel, very clean

2

Alvaro

7 Jan 2024

·

Stayed 2 nights

Horrible stay room was nasty didn’t enjoy my one day stay when I booked two

8

Thi Chanh

29 Apr 2024

·

Stayed 4 nights

The hotel was very pleasant and in a convenient location but the carpets in the rooms really need to be deep cleaned.

6

Dana

25 Nov 2024

·

Stayed 2 nights

The inside of the hotel smells like mildew. The halls and the rooms smelled disgusting and like they were mopping with old mop water. Someone ordered door dash on Friday and the dasher left it outside of our room door we told the lady at the front desk that it wasn’t ours and her response was she didn’t even see the dasher come in the building with the delivery. Needless to say that food stayed in the hallway in front of our door our entire stay there. So that furthermore tells me that the hotel is not being cleaned as it should. Other than the cleanliness of it and the old mildew and mold smells it is in a great location.

4

Jeremy

21 Jun 2025

·

Stayed 2 nights

This property is pretty run down and smells musty. Room also smelled moldy.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated, with mixed comfort; guests mention worn decor, weak lighting, and maintenance issues such as faulty showers, plumbing, AC, or microwaves, and some note noise from outside or upstairs. Some reviewers found beds comfortable.

Related guest reviews

10

Karen

28 Feb 2025

·

Stayed 1 night

Great location beside the mall and several good restaurants as well as other entertainment. The hotel rooms are a bit dated. There is no overhead light just multiple lamps. Didn't get a chance to use the pool but it was open. We did enjoy breakfast this stay. We decided to stay here before flying out if IAH. It is close enough to arrive on time for our flight. Thanks for hosting us.

8

Timothy

12 Jun 2025

·

Stayed 2 nights

Good stay just old so it gad an old smell

6

Yolanda

17 Mar 2025

·

Stayed 2 nights

Overall not bad but microwave not working, sink did not have hot water

6

Stacy

11 Apr 2024

·

Stayed 2 nights

Room was clean, bed was comfortable but pillows were horrible. Staff at check in/out not so friendly. Pool was out of service entire stay and no jacuzzi at this location

8

Paul

2 May 2023

·

Stayed 3 nights

The hotel was great, but didn't sleep well due to kids running the halls and the room above us being extremely noising until the early morning hours – super frustrating!

10

Karen

11 Feb 2025

·

Stayed 1 night

Room is fine. Decor is a bit dated. No main light, but there are multiple lamps. Shower is fine. Got some much needed rest. Really well situated in regards of food and entertainment.

4

Sharon

14 Sept 2025

·

Stayed 2 nights

Noisy motorcycles outside until 3 in the morning. Numbers on clock and thermostat were unreadable. Fan wouldn't stay on so room was hot.

4

Jeremiah J

15 Jan 2025

·

Stayed 1 night

We love Hampton. We did not love this Hampton. Of all the Hampton hotels we've frequented, I'd say this one was the worst. Ice cold pool with no heater, hardly functioning shower, clogged toilet, crumbs on the bed were some of the negatives for our hotel stay. Compared to some of the sketchier hotels out there, I realize these problems could have been much worse, but since our previous stays are usually excellent, this was pretty disappointing for our family. If it would have been longer than a 1 night stay, I probably would have asked for a new room and maybe even some compensation for our issues, but we just got through the stay and moved on.

2

Jobeduardo

18 Nov 2023

·

Stayed 1 night

Tolit wouldn't flush water in sink won't go down

8

Antonia

1 Jun 2025

·

Stayed 2 nights

The beds were comfortable!! I enjoyed my stay

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Service

Service feedback is mixed: many highlight friendly front desk and quick check-in, but others cite unwelcoming or rude interactions and limited or skipped housekeeping during stays.

Related guest reviews

6

Sylvia

28 Mar 2025

·

Stayed 2 nights

House keeping did not clean room and pool was freezing cold.

6

Robin

7 Sept 2024

·

Stayed 1 night

Only about 5 parking spaces in front. Others were handicap. The back of hotel parking did not feel safe to me. Employee kept their personal car parked under awning all day . The staff was not welcoming. There were 3 people behind the desk and the worker who checked me in had to be told to “check her in” .

8

Jose Arturo

29 May 2024

·

Stayed 1 night

Excellent customer service

8

Elizabeth

26 Jan 2025

·

Stayed 2 nights

Front desk staff, the hot breakfast ladies, and cleaning staff were friendly, customer service oriented, and plain wonderful. They are an asset to this property.

8

Katrina

18 Jun 2024

·

Stayed 2 nights

It was a little confusing because and other hotel is in the driveway you have to take so you have to drive around to the backside. I didn’t know that Hilton bought the Hampton Inn franchise so that was a little confusing but the front desk evening staff were SUPER KIND and VERY HELPFUL when I needed a late check out after getting back to the hotel being at the hospital. They were the best thing about the hotel.

4

Karla

31 Mar 2024

·

Stayed 2 nights

Staff was very unhelpful never & never came to clean room

10

Daemond

10 Mar 2024

·

Stayed 1 night

I love how customer service was on point and was ready to help and service my family.

4

Anthony

2 Dec 2024

·

Stayed 4 nights

Staff was nice enough to offer early check in however the only room available was a designated disabled person room which was unclean with a staunch odor of urine. In addition we were told because our stay was during a holiday that housekeeping services were not available. The entire purpose of a hotel is to facilitate the needs of guests during the entire stay regardless of a holiday or not and the rooms should be clean regardless of it being a disabled person designated room or not. People travel and utilize hotels especially during the holidays so to say the least, I would never recommend this hotel to anyone.

10

Latania

9 May 2023

·

Stayed 2 nights

Kyle, at the front desk, was excellent. Very nice and helpful, amazing customer service.

4

Elpidio

4 Jul 2024

·

Stayed 1 night

I had four rooms seven people at the pool the guy at the front desk was rude explain to me I can only have three towels even though I had seven people swimming

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Location

Location is a strong point, consistently praised for being next to Willowbrook Mall with many restaurants and entertainment options, and convenient for airport access.

Related guest reviews

10

Karen

28 Feb 2025

·

Stayed 1 night

Great location beside the mall and several good restaurants as well as other entertainment. The hotel rooms are a bit dated. There is no overhead light just multiple lamps. Didn't get a chance to use the pool but it was open. We did enjoy breakfast this stay. We decided to stay here before flying out if IAH. It is close enough to arrive on time for our flight. Thanks for hosting us.

8

Karen

10 Feb 2025

·

Stayed 1 night

Good hotel that has a good connection to several restaurants and bars. Next to the mall. Good place to go after arriving to Houston from the airport.

10

Elizabeth

26 Mar 2025

·

Stayed 1 night

We have stayed at this hotel on other occasions. The staff is nice and we enjoy the breakfast. The hotel is located near several eateries and the mall.

4

Jerrica

8 Dec 2025

·

Stayed 4 nights

Many shops nearby

10

Wafa

7 Jul 2024

·

Stayed 1 night

Convenient location

10

Susan

21 Dec 2024

·

Stayed 1 night

Stayed one night after flying in late to Houston. This hotel is right at the mall, and a close drive to many restaurants. Was clean and beds were comfortable. Breakfast was really good and got us ready for our long drive in the morning.

10

Tiffany

5 Sept 2023

·

Stayed 1 night

Clean and convenient to alot of restaurants and shopping centers.

10

Blanca

25 Jan 2025

·

Stayed 1 night

Every thing was close by the mall the movies!

10

Eduardo Asael

30 Dec 2024

·

Stayed 4 nights

Best hotel on the Willowbrook area, a lot of shops and restaurants to enjoy.

10

India

11 Mar 2024

·

Stayed 1 night

The young lady at the desk (who was expecting @ the time) was very attentive and accomodating to my needs. She offered promp services. Convient location if your going to the Willowbrook Mall or Whiskey River bar in the area.

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Dining

Breakfast receives mixed feedback: many enjoyed it and mention good variety, while others found it limited or crowded.

Related guest reviews

8

Charles

15 Jul 2025

·

Stayed 3 nights

Stayed in special needs room for 3 nights. Excellent breakfast with variety on eggs and meat. Pool was closed for repairs which was upsetting.

10

Elizabeth

26 Mar 2025

·

Stayed 1 night

We have stayed at this hotel on other occasions. The staff is nice and we enjoy the breakfast. The hotel is located near several eateries and the mall.

10

Susan

21 Dec 2024

·

Stayed 1 night

Stayed one night after flying in late to Houston. This hotel is right at the mall, and a close drive to many restaurants. Was clean and beds were comfortable. Breakfast was really good and got us ready for our long drive in the morning.

4

AMANDA

9 Feb 2025

·

Stayed 1 night

Staff was friendly and check in was seamless. The hotel is located in an area that allowed easy travel to and from where we were going during our stay. The room smelled like mildew, the carpet floor in the room was sticky, the shower wasn’t hot, the Blanket on the bed was dirty and had a large melted area, the indoor pool is freezing cold, and the breakfast options were poor quality.

6

Micaela

13 May 2024

·

Stayed 1 night

Easy and convenient location. No frills and an average stay. Room did smell like smoke. Breakfast was crowded because it was a small area with not a ton of options. I decided to go across the street for coffee.

10

MONICA

17 Jul 2024

·

Stayed 1 night

GREAT COFFEE

10

Michelle

16 Oct 2023

·

Stayed 1 night

I really liked breakfast. It was delicious and healthy. Thanks for having a clean property

10

Carlos

30 Jun 2024

·

Stayed 2 nights

Everything was great checking was fast and easy . The gentleman at desk was pretty cool and had us on our way to room in less the 5 mins . Upon getting to room as i had read on reviews furniture is slightly out dated and room was musty like humid carpet . Bed is comfty .. and breakfast is just the best 👌 plenty to choose from , pool was okay found out that id would rather swim outside instead indoor still a cool pool. So much to do aound here .. i would recommend

10

Amanda

24 Mar 2025

·

Stayed 2 nights

Nice room carpet and drapes a bit dated but clean. Front desk was always friendly. Breakfast was standard.

10

Shyrell

27 May 2024

·

I would definitely recommend staying at this location especially if you’re just visiting the city. Great location, indoor pool, clean, and awesome free breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$90
February	US$86
March	US$85
April	US$103
May	US$99
June	US$125
July	US$103
August	US$93
September	US$83
October	US$82
November	US$79
December	US$72

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $142	16 $136	17 $133	18 $108	19 $109
20 $120	21 $120	22 $119	23 $121	24 $121	25 $109	26 $108
27 $121	28 $116	29 $112	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $108	3 $109
4 $112	5 $117	6 $116	7 $119	8 $119	9 $109	10 $108
11 $118	12 $119	13 $115	14 $115	15 $116	16 $128	17 $133
18 $118	19 $119	20 $119	21 $119	22 $119	23 $116	24 $116
25 $117	26 $121	27 $119	28 $119	29 $119	30 $113	31 $113

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Room, 2 Queen Beds

Standard King Bed

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Houston-Willowbrook Mall

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