Name: Hilton Garden Inn Houston NW/Willowbrook
Address: 7979 Willow Chase Blvd, Deco, Houston, Houston (and vicinity), Texas, United States of America, Houston, Harris County, United States of America
Rating: 8.18

Guest reviews

8.2

Very good

Based on 575 verified reviews

Who stays here?

Business

50%

Couple

12%

Family

26%

Group

6%

Solo

3%

What guests think

AI-generated summary based on recent guest reviews

At Hilton Garden Inn Houston NW/Willowbrook, guests often praise friendly staff and a convenient, generally quiet location, while reviews also highlight mixed room upkeep and recurring maintenance issues that occasionally disrupted comfort, including temperature control problems and propertywide hot-water outages.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Kelsha

19 Apr 2026

·

Stayed 2 nights

My bathroom was dirty had hair in the shower after the housekeeper came clean blue shampoo out the shower there was still previous guess hair the floor was not cleaned and my bedding had stains …housekeeping didn’t come refresh my room or bring towels

4

Lakesha

7 Apr 2026

·

Stayed 2 nights

Bad smell in the hallways and hair was in the shower and they internet was down

4

Brandon

29 Mar 2026

·

Stayed 2 nights

The first night we arrived, we went to take a shower and realized there was only one towel in the bathroom. I thought it was weird that there was not a “Do Not Disturb” sign to put on the door. And then I realized why there wasn’t one. They do not have housekeepers that come by each day to make the bed and keep the rooms clean. The AC in the room was the loudest that I have ever experienced, it literally woke me up when it would kick on in the middle of the night. The bedding was poor quality also. Definitely not worth what we paid to stay there.

6

Kelly

22 Mar 2026

·

Stayed 1 night

The smell of marijuana was everywhere. It wasn’t pleasant or professional at all or relaxing to come to a hotel that smelled everywhere in the hall ways like marijuana. The room was clean. The front desk area was clear.

10

Jason

20 Feb 2026

·

Stayed 2 nights

Was great

7979 Willow Chase Blvd, Deco, Houston, Houston (and vicinity), Texas, United States of America

Location

With a stay at Hilton Garden Inn Houston NW/Willowbrook in Houston (Willowbrook), you'll be steps from Houston Methodist Willowbrook Hospital and 14 minutes by foot from Willowbrook Mall. This hotel is 1 mi (1.6 km) from Bowlero Willowbrook and 1.1 mi (1.7 km) from Stone Moves Indoor Rock Climbing.

Houston Methodist Willowbrook Hospital(0.1 Miles)

Willowbrook Mall(0.7 Miles)

Aerodrome(0.8 Miles)

Stone Moves Indoor Rock Climbing(1 Miles)

Bowlero Willowbrook(1.1 Miles)

Mountasia Houston(1.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 16:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Free self-parking is available on-site.

Cooked-to-order breakfasts are available daily from 6 AM to 10 AM for a fee, approximately USD 9.00 to 14.00 per person.

Pets are allowed with a fee of USD 50 per accommodation, per stay. A pet deposit of USD 50 is also required. Service animals are exempt from fees.

Check-in is at 4:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

The property features elevators, step-free entrances, wheelchair-accessible facilities including the registration desk, public areas, and some rooms. There is also a wheelchair-accessible pool and parking.

The hotel is located in Willowbrook, Houston, just steps from Houston Methodist Willowbrook Hospital and 14 minutes by foot from Willowbrook Mall. Other nearby attractions include Bowlero Willowbrook (1 mi) and Stone Moves Indoor Rock Climbing (1.1 mi).

Yes, there is an outdoor pool available for guests.

Children are allowed at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.

Hilton Garden Inn Houston NW/Willowbrook

Amenities

Property description

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